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i wonder why the OP allowed a previous tech to remove his original pole and why the original pole was being removed in the first place? theres more to the story here. the tech only took the pole as the tech was allowed too. the OP at that time should have inspected the work, and asked about the pole when he noticed it missing.

and i know this sounds harsh and i will get slack for it, but why would dish care if your a disabled veteran on a fixed income? your dollar has the same value at the bank as the dollar from someone on a higher variable income. a dollar is a dollar, no matter where it comes from. your money is not more special then the money from someone else. a company should not be more liable to give you expanded services. your real issue here is with the govt that issues your benefits if your income is that tight.

Pen15head said:

and i know this sounds harsh and i will get slack for it, but why would dish care if your a disabled veteran on a fixed income?

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As human beings we should care. And every installer, CEO, CSR, and customer is a human being. Some day we may be in same place.

Going the extra mile, being compassionate and helpful to those disabled, etc are redeeming human qualities. Corporations should care because life is more than just the bottom line.

I think your view is quite correct. It is how it is. My point is that it is not how it should be.

Those with disabilities do have money. They do buy things. They have dollars that are going to be given to some business, somewhere. It is in the best interest of every business to do well by ALL their customers.

Yes, there is the letter of the law, the contract, the policy. I have live long enough to know that those contracts and policies are broken, fudged, amended, tweaked, and even ignored at times.

While Dish may not be obligated..........perhaps, in going the extra mile to keep a customer, they do what they are not obligated to do. (which I am sure they do every day for someone)

Bruce

Brucegrr said:

As human beings we should care. And every installer, CEO, CSR, and customer is a human being. Some day we may be in same place.

Going the extra mile, being compassionate and helpful to those disabled, etc are redeeming human qualities. Corporations should care because life is more than just the bottom line.

I think your view is quite correct. It is how it is. My point is that it is not how it should be.

Those with disabilities do have money. They do buy things. They have dollars that are going to be given to some business, somewhere. It is in the best interest of every business to do well by ALL their customers.

Yes, there is the letter of the law, the contract, the policy. I have live long enough to know that those contracts and policies are broken, fudged, amended, tweaked, and even ignored at times.

While Dish may not be obligated..........perhaps, in going the extra mile to keep a customer, they do what they are not obligated to do. (which I am sure they do every day for someone)

Bruce

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That's all well and good.
Ask yourself, "where does it end?"
WHo gets to decide the criteria? How much money is to be lost doing these littel things for the endless parade of self proclaimed hardship cases?

I have used this analogy on many occasions. I will once more..
Suppose there is a heavily traveled roadway near your home. 100,000 per day use this road.
As you drive down the road you decide that gum wrapper you just removed form the fresh stick of Wrigley's needs a home. You toss it from the opened window of your car. After all, "it's just one little piece of paper"....
Ok now suppose, all 100,000 drivers on that same day decide to do the same....
What you end up with is a huge mess.
As business owners and agents, we are barraged with requests to do "this one little thing that will take 5 or ten minutes."....Or "company "A" should give me a break because of (fill in the blank)..."
Ya know what, if one wishes the charity or largesse of another they should seek out those who are in that business.
I find it incredible that those who trumpet the idea of compassion are so willing to be compassionate with other people's money.
You may call this harsh or refer to me as uncaring. Fine. I am harsh and uncaring. Whatever.

dishcomm said:

That's all well and good.
Ask yourself, "where does it end?"
WHo gets to decide the criteria? How much money is to be lost doing these littel things for the endless parade of self proclaimed hardship cases?

You may call this harsh or refer to me as uncaring. Fine. I am harsh and uncaring. Whatever.

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We all decide, one person at a time.

I would never call YOU harsh or uncaring. I don't know you. I would call the attitude expressed by some as harsh and uncaring. An attitude I hope is not expressed to them when it comes time for them to parade their self-proclaimed hardship before others.

I would say that hardships are real. People face them every day. A little compassion and understanding can go a long way in perhaps making life more bearable for the person in a midst of hardship.

That's my whatever back at ya.

Bruce

Brucegrr said:

We all decide, one person at a time.

I would never call YOU harsh or uncaring. I don't know you. I would call the attitude expressed by some as harsh and uncaring. An attitude I hope is not expressed to them when it comes time for them to parade their self-proclaimed hardship before others.

I would say that hardships are real. People face them every day. A little compassion and understanding can go a long way in perhaps making life more bearable for the person in a midst of hardship.

That's my whatever back at ya.

Bruce

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By your response, I gather you missed the point I was making using the 100,000 little pieces of paper anology. So be it.
The line has to be drawn somewhere. We as businesspeople cannot keep giving and giving. We operate on the premise of return on investment.
Yes, there are small touches a good businessperson will use to make a customer happy. ON that note we agree. But in the case fo the OP, he seems to expect the dish to be remounted on a new pole at someone else's expense. That's over the top.

dishcomm said:

ON that note we agree. But in the case fo the OP, he seems to expect the dish to be remounted on a new pole at someone else's expense. That's over the top.

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I am glad we can agree on something

I am not necessarily agreeing with the OP. Not enough info given to really know. Perhaps the compromise is that the customer pays the difference between what Dish would pay and the cost of the taller pole.

For the record I am one of those disabled people. I have MS. I do not use my disability to get special treatment. (well maybe I work my older kids a bit)

I was a pastor for many years. I loathed the preacher friends I had who thought they should get a special discount or treatment because of their position.

I am for helping those who have need. Going the extra mile. But....I do not believe a disability or position in life DEMANDS we be get special service.

As one with disability I sometimes have the other problem......I get less service than I would if I was not in a wheelchair or using a cane.

Bruce

why should dish even have to go in on half? its his problem. why should someone elses dollar be more respected then anothers? if he truely claims he cannot afford it and dish should have to pay, would you think it would be wrong then for dish to restrict him to a smaller economical programming package? after all, he is claiming hardship.

sometimes people just gotta realize that they cannot afford what they want and to learn how to deal without. dont use your disability as a reason to make others work for free and take food off their table.

Brucegrr said:

I am glad we can agree on something

I am not necessarily agreeing with the OP. Not enough info given to really know. Perhaps the compromise is that the customer pays the difference between what Dish would pay and the cost of the taller pole.

For the record I am one of those disabled people. I have MS. I do not use my disability to get special treatment. (well maybe I work my older kids a bit)

I was a pastor for many years. I loathed the preacher friends I had who thought they should get a special discount or treatment because of their position.

I am for helping those who have need. Going the extra mile. But....I do not believe a disability or position in life DEMANDS we be get special service.

As one with disability I sometimes have the other problem......I get less service than I would if I was not in a wheelchair or using a cane.

Bruce

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That is all well and good. Here's the rub. The use of the term compassion these days is unfotunately used in a coercive context. For example, the healthcare issue. Those who favor it, say it is the compassionate or moral duty for those of means to take care of those less fortunate. True. But compassion should be an individual choice. Not forced under the threat of sanctions.
In this instance it appears you are demanding compassion from the service tech under thrat of sanctions from his employer (Dish) In other words, "do it for free or else"...
That is not compassion. It's blackmail.
Compassion comes form the heart.
Would I do this work for no pay? Maybe if it were a simple fix and the person was nice to me and really was a hardship case. But in this instance probably not. If he's paying $70 -$100 per month for pay tv, I am hard pressed to see a hardship here....On the other side of the coin ,if this guy were my neighbor and he needed my help, I'd leap at the opportunity.
There's the difference.
On one side you are demanding by suggestion of compassion, that a working man, a complete stranger to the OP, with a family to feed, practice compassion at the expense of his family. That's not right.

i love how compassion always somehow has a dollar amount fixed to it.

Pen15head said:

i love how compassion always somehow has a dollar amount fixed to it.

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Yeah...ANd it's almost invariably OPM....Other People's Money