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I guess not. (sorry if this is long)
Had to swap out a receiver for my dad. He had a 311 that went bad so I found a new 322 online. He wanted to use the 322 for his bedroom and the garage so the dual tuner seemed a better option.
Change out some of the wiring (added a DPP44+) and got the receiver to the point of activating it. Noticed the S# is S00 which is old embedded card. No biggie. Call dish and get "Victor" (uh yeah sure). I explain what I wanted to do. I explained that the one receiver is bad (signal goes form 0 to 65-66 then back to 0 back to 65 etc) and explained that I had bought another receiver to swap it out with.
First "Victor" wanted to send a tech out to test it. HUH? I already explained that I tried it at known spots in the house and it still did the same thing. Plus the receiver is owned
Then he wanted to sell me a new receiver. Uh dude I already have a replacement receiver
Then he says I cant activate it because that is a MPEG2 receiver and you need MPEG4 in my market.....I explained that Minneapolis is both and if you look at the account there are 311/301's on the account and all I want to do is activate it.
So I gave him the R# of the "bad" receiver and the info on the new one. I explained that the card is old and (tried this line) can I swap the card out from the old to the new? He says "let me check", puts me on hold, then comes back and says (no I'm not making this up)
THE CARD IN THE NEW RECEIVER IS GOOD AND CAN BE ACTIVATED (even though S00 is the old card version)
After arguing with him that the old card cannot be activated he attempts to activate it. He says "Its active. Do you have any more questions?". I checked the old receiver and yep programming gone but the new one isnt working yet. He says "oh wait 15 minutes and if it dont work call back. OK? Good bye" AND FRICKING HANGS UP ON ME :rant:
Call back and get a female who again has an accent. UGH! I asked if the receiver was on the account and she says yes. I explain I have no programming (screen is still on "call dish to activate") and the card I think is old. She tells me to wait 10 minutes or so and if programming doesnt work call back and disconnects the call.
I call a FOURTH time (I forgot the 2nd time I called back I got hung up on before anyone answered) and got a guy named "James" who probably goes by Jimbo with his buddies.
I patiently explain what I wanted to do and what has already happened. James said the receiver is active but I needed a new card and apologized numerous times for the way I had been treated by the previous reps. Asked me where I got the receiver and I told him a Dish retailer and it was new in the box. James was nice enough to send out a new card for no charge since the card in there wont work (gee why didnt the first 2 folks tell me that?) and he made sure there was no charge since it should have been in there to begin with (must have been some OLD new stock since it was from Dish originally with the "this is how you set up your replacement receiver" paperwork in there). Even apologized that I cant watch TV on that receiver for a couple days. He mentions the old card normally needs ot be sent back but since its built in we can't. I even joked with him and said "you dont want me to take the cover off and get that partial card out huh?"
So now either tomorrow or Thursday the new card will arrive and all I gotta do is call back in with the new S#.
I can't believe Dish customer service and even tech support (since I said "tech support" each time I called) is still this crappy and you have to call 3-4 times to get something as simple as replacing a receiver resolved. The last time I called Dish was last fall to activate a 3rd receiver on my grandparents account and that took 3 calls and over an hour to activate a receiver. I really feel bad for the folks who dont know what they're doing and call in. If my dad had called it in, he'd STILL have no TV on that one and no card coming (since the 1st two goofballs didnt even bother to send a new card out)
ok rant off
Had to swap out a receiver for my dad. He had a 311 that went bad so I found a new 322 online. He wanted to use the 322 for his bedroom and the garage so the dual tuner seemed a better option.
Change out some of the wiring (added a DPP44+) and got the receiver to the point of activating it. Noticed the S# is S00 which is old embedded card. No biggie. Call dish and get "Victor" (uh yeah sure). I explain what I wanted to do. I explained that the one receiver is bad (signal goes form 0 to 65-66 then back to 0 back to 65 etc) and explained that I had bought another receiver to swap it out with.
First "Victor" wanted to send a tech out to test it. HUH? I already explained that I tried it at known spots in the house and it still did the same thing. Plus the receiver is owned
Then he wanted to sell me a new receiver. Uh dude I already have a replacement receiver
Then he says I cant activate it because that is a MPEG2 receiver and you need MPEG4 in my market.....I explained that Minneapolis is both and if you look at the account there are 311/301's on the account and all I want to do is activate it.
So I gave him the R# of the "bad" receiver and the info on the new one. I explained that the card is old and (tried this line) can I swap the card out from the old to the new? He says "let me check", puts me on hold, then comes back and says (no I'm not making this up)
THE CARD IN THE NEW RECEIVER IS GOOD AND CAN BE ACTIVATED (even though S00 is the old card version)
After arguing with him that the old card cannot be activated he attempts to activate it. He says "Its active. Do you have any more questions?". I checked the old receiver and yep programming gone but the new one isnt working yet. He says "oh wait 15 minutes and if it dont work call back. OK? Good bye" AND FRICKING HANGS UP ON ME :rant:
Call back and get a female who again has an accent. UGH! I asked if the receiver was on the account and she says yes. I explain I have no programming (screen is still on "call dish to activate") and the card I think is old. She tells me to wait 10 minutes or so and if programming doesnt work call back and disconnects the call.
I call a FOURTH time (I forgot the 2nd time I called back I got hung up on before anyone answered) and got a guy named "James" who probably goes by Jimbo with his buddies.
I patiently explain what I wanted to do and what has already happened. James said the receiver is active but I needed a new card and apologized numerous times for the way I had been treated by the previous reps. Asked me where I got the receiver and I told him a Dish retailer and it was new in the box. James was nice enough to send out a new card for no charge since the card in there wont work (gee why didnt the first 2 folks tell me that?) and he made sure there was no charge since it should have been in there to begin with (must have been some OLD new stock since it was from Dish originally with the "this is how you set up your replacement receiver" paperwork in there). Even apologized that I cant watch TV on that receiver for a couple days. He mentions the old card normally needs ot be sent back but since its built in we can't. I even joked with him and said "you dont want me to take the cover off and get that partial card out huh?"
So now either tomorrow or Thursday the new card will arrive and all I gotta do is call back in with the new S#.
I can't believe Dish customer service and even tech support (since I said "tech support" each time I called) is still this crappy and you have to call 3-4 times to get something as simple as replacing a receiver resolved. The last time I called Dish was last fall to activate a 3rd receiver on my grandparents account and that took 3 calls and over an hour to activate a receiver. I really feel bad for the folks who dont know what they're doing and call in. If my dad had called it in, he'd STILL have no TV on that one and no card coming (since the 1st two goofballs didnt even bother to send a new card out)
ok rant off
23 Replies
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4220 views
M
well I did the chat for the first time
whoa that was easy
Rep was nice and was able to get the new card activated. I got confused as when it asked for the card # I typed it in but it showed as S####### then the last 4 so I retyped it in
But it looks like we're up and running. Just have to redo a check switch to force a guide to get locals to pop in
whoa that was easy
Rep was nice and was able to get the new card activated. I got confused as when it asked for the card # I typed it in but it showed as S####### then the last 4 so I retyped it in
But it looks like we're up and running. Just have to redo a check switch to force a guide to get locals to pop in
M
what was interesting is at the end the rep told me I could sell the 311 on Ebay or craigslist.
Well the receiver is dead anyway so thats a moot point
I do give her an A+ for informing me there was no change to the bill because the 322 is the primary receiver. She mentioned if I got another 322 to replace a 301/311 the bill would go up $7 unless I changed it to replace 2 of the receivers.
Well the receiver is dead anyway so thats a moot point
I do give her an A+ for informing me there was no change to the bill because the 322 is the primary receiver. She mentioned if I got another 322 to replace a 301/311 the bill would go up $7 unless I changed it to replace 2 of the receivers.
. can we say over priced garbage!!!
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68628 Replies
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/1gKXwyGz68c
Direct YouTube Link - Will AI Be Rejected in Game Development's Future? #shorts
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TWIT Live Feed
View: https://www.youtube.com/shorts/1gKXwyGz68c
Direct YouTube Link - Will AI Be Rejected in Game Development's Future? #shorts
TWIT's Website
TWIT Live Feed
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Pub Member / Supporter
Hello folks, well my luck ran out last week with a nasty thunderstorm and after 39 years here, finally took a hit. Now, the FTA receivers I had for some years worked great until now. Recently picked up a fairly cheap receiver, online, KOQIT and seems to be good, but for the life of me, I cannot get the HDMI output to work with 3 of my Samsung monitors. I can hook it up to my Samsung TV and its HDMI input and it works fine. The 2 receivers I lost also worked fine with them, so am I going crazy? anyone have come across this or have any suggestions? And, since this is a somewhat cheap unit but works, what is everyone out there using for receivers these days? without breaking the bank? I enjoy watching FTA TV, so I will invest more if needed, what is a really good, detailed unit these days. I'm so use to watching a few of them HD channels. Right now I'm down to composite hookups, yuck! Any help or info would be greatly appreciated. Thanks Frank 
47 Replies
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1272 views
Take the cover off, show me pics of the board of the bad one and also the bottom of the board. I'm an old hardware electronics tech plus a satellite dealer; I fixed a lot of FTA and regular receivers. I may be able to fix it for you. And yes, they got hit by lightning; it's best to email me the pics at diamondsatellite@snet.net or call me at 203-232-8888. I give you a 50-50 chance of fixing it; I do have spare parts. my phone is a fliptop phoneHello folks, well my luck ran out last week with a nasty thunderstorm and after 39 years here, finally took a hit. Now, the FTA receivers I had for some years worked great until now. Recently picked up a fairly cheap receiver, online, KOQIT and seems to be good, but for the life of me, I cannot get the HDMI output to work with 3 of my Samsung monitors. I can hook it up to my Samsung TV and its HDMI input and it works fine. The 2 receivers I lost also worked fine with them, so am I going crazy? anyone have come across this or have any suggestions? And, since this is a somewhat cheap unit but works, what is everyone out there using for receivers these days? without breaking the bank? I enjoy watching FTA TV, so I will invest more if needed, what is a really good, detailed unit these days. I'm so use to watching a few of them HD channels. Right now I'm down to composite hookups, yuck! Any help or info would be greatly appreciated. Thanks Frank
Gary
S
a good surge protector will help to.Hello folks, well my luck ran out last week with a nasty thunderstorm and after 39 years here, finally took a hit. Now, the FTA receivers I had for some years worked great until now. Recently picked up a fairly cheap receiver, online, KOQIT and seems to be good, but for the life of me, I cannot get the HDMI output to work with 3 of my Samsung monitors. I can hook it up to my Samsung TV and its HDMI input and it works fine. The 2 receivers I lost also worked fine with them, so am I going crazy? anyone have come across this or have any suggestions? And, since this is a somewhat cheap unit but works, what is everyone out there using for receivers these days? without breaking the bank? I enjoy watching FTA TV, so I will invest more if needed, what is a really good, detailed unit these days. I'm so use to watching a few of them HD channels. Right now I'm down to composite hookups, yuck! Any help or info would be greatly appreciated. Thanks Frank
Seems like I remember that now, with my V9 I manually entered anyway on 105, easier for me to pick the channel later
IS Amiko MIRA 3 any good ???
Can you recommend the best to cover all bases. NO BEEPS on certain channels 101w (NEWSMAX ,NEWS NATION), a clock that keeps working STEADY for timed recording ,solid unit with good lifespan. My Amiko died AND my Linkbox has NO Favorites Button and BEEPS on many channels. Picking up 105 west with a NEW SHED IN THE Way with 6 foot Cband ..95 percent quality ...unbelievable.
Can you recommend the best to cover all bases. NO BEEPS on certain channels 101w (NEWSMAX ,NEWS NATION), a clock that keeps working STEADY for timed recording ,solid unit with good lifespan. My Amiko died AND my Linkbox has NO Favorites Button and BEEPS on many channels. Picking up 105 west with a NEW SHED IN THE Way with 6 foot Cband ..95 percent quality ...unbelievable.
10 Replies
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255 views
Pub Member / Supporter
House Passes AM Radio For Every Vehicle Act
(Washington, DC) - The U.S. House has passed the AM Radio for Every Vehicle Act, marking a major step forward for broadcasters and listeners who have pushed to keep AM radio available in new cars and
wabcradio.com
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555 views
Pub Member / Supporter
Lifetime Supporter
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Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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2460 views
Once the 24 gets here, there won't be anymore Conference Championships .... or so they say.
Oh what the hell, we really don't need Conferences anymore either ...
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=omPQDqqbatQ
Direct YouTube Link - Whiskey Pick: Frey Ranch Straight Bourbon
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=omPQDqqbatQ
Direct YouTube Link - Whiskey Pick: Frey Ranch Straight Bourbon
TWIT's Website
TWIT Live Feed
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22 views
Lifetime Supporter
I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
171 Replies
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4851 views
