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*mad_professor*
Supporting Founder
Last reply · posted in DIRECTV General Forum

So I had been part of the beta testing group for MRV. I was using my home network and all was working great.

When it ended, I was so spoiled I had to order. I called in and my intention was to just use my home network and pass on the $99 setup fee.

Well after talking to CS and also complaining about my old TIVO PVR units not working well and not being able to see all the HD channels, she said if I paid the $99, not only would they network them with their preferred DECA adapters, they would replace all my old TIVO units with new PVR's for free. I went for it because if not, I would have had to pay for shipping on the new DVR's anyway and run one more network line to the back bedroom. To me, it was a steal so I went for it.


So, Thursday, they showed up and installed. Now I have 2 HR20-100, 1 HR22-100, and 3 R22 units. They are all networked together and can share programs throughout my home. I was fat, dumb, and happy. I have more tuners and recording time than I would ever use.

So this morning I wake up and started watching the news. My daughter comes out and I told her that with the new receiver in her room, she could see all the other PVR's in the house and watch it in her room. She told me that she couldn't see anything when she hit list. I went with her to her room so I could give her a quick training. She was right, when we hit list, there was nothing. At first I thought there was something wrong with the network. I checked every PVR in the house. All the recorded shows were gone. Every hard drive was wiped clean! Not only that, my series manager on every PVR was also blank. Not only did I lose all my recordings, now I have to go through the painful task of setting up all my favorite shows again.

I called tech support and he was completely amazed. He said they had never heard of that happening but that the MRV was also new so anything is possible. I explained to him that I had been using the Beta for some time and now that I have to pay for the MRV, it deletes everything, everywhere.

Anyway, they asked a million questions about the config, software versions, and hardware version. They kept me on the phone for almost 40 minutes while they checked on their system, asked other tech support reps if anyone else had called with my issue. They said they were writing up my case to escalate it to the engineering team.

I am really not sure what to make of all this. I post this to see if anyone else has had this problem and if not, should others start to experience it; maybe we can keep a thread going to try to isolate the issue.

My first thought was a software upgrade gone bad but all my units are running 0x3a8 and they were updated on Thursday by the tech when he was installing the DECA modules and other PVR's. According to my receivers, no other upgrades have been applied since then.
:rant:
18 Replies · 2689 views
T
None of this speculation explains why the original poster would say that no CE software was used. If true, then it was something else.
cfb
cfb
None of this speculation explains why the original poster would say that no CE software was used. If true, then it was something else.

Right off the first line of the OP:

"So I had been part of the beta testing group for MRV. I was using my home network and all was working great. "

So it sounds like CE software was at least a little bit involved, yes?

In any case, its well known that the CE software when rolled back removed any recordings or series links made after the most recent s/w was sent out, its been established that the OP has the "old' NR software prior to the most current, and that the fault was concurrent with the installation of the DECA gear and a forced download to the most recent NR, which isnt exactly the most recent.

All that having been said, what is your alternation explanation that gives the OP something to work with?

My read of this is we have an early adopter who by schedule of adoption, misreading of the ridiculously thin "release notes" which I've often complained of, and directv service tech intervention caused a deletion of the customers data.

AS explained above.

Does the OP have any input to this?
C
We had the same issue on one of our receivers when we had the Whole Home Networking installed last week. We were also part of the beta program.

We lost all of the shows recorded on the receiver as well as the series manager. Fortunatley for me (not so much the wife) the receiver was primarily used to record her daytime soaps. After a few days I noticed the programs listed in the series manager were back. The shows that had been recorded never came back.

We have three other DVR's in the home and none of them were affected.
wildbill129
Right off the first line of the OP:

"So I had been part of the beta testing group for MRV. I was using my home network and all was working great. "

So it sounds like CE software was at least a little bit involved, yes?

In any case, its well known that the CE software when rolled back removed any recordings or series links made after the most recent s/w was sent out, its been established that the OP has the "old' NR software prior to the most current, and that the fault was concurrent with the installation of the DECA gear and a forced download to the most recent NR, which isnt exactly the most recent.

All that having been said, what is your alternation explanation that gives the OP something to work with?

My read of this is we have an early adopter who by schedule of adoption, misreading of the ridiculously thin "release notes" which I've often complained of, and directv service tech intervention caused a deletion of the customers data.

AS explained above.

Does the OP have any input to this?

I agree with your assessment that going from CE to NR will cause a loss of recordings, but the OP didn't mention CE, and MRV Beta has been in the NR release for several months now....
cfb
cfb
Hmm, the first line in the piece you quoted contains a quote from the OP that he was 'part of the beta testing group for mrv', so I'm presuming some CE software may have been involved at some point. Its the only explanation I can think of given the timing of the loss and the breadth of effect. I've seen a handful of similar situations, and every one of them involved someone on a recent CE that was rolled back to the old NR by the crew doing their DECA install.

But anyone with a better thesis on how six dvrs would all simultaneous lose all their programming and series links, lets hear it. Because if there's a bug in the current NR software on current platforms that can cause a whole household loss of everything, I'm now out of my 2 year contract and will be immediately buying a different product.

I guess the really good news is the OP hasnt come back to offer any additional comments.
wildbill129
Hmm, the first line in the piece you quoted contains a quote from the OP that he was 'part of the beta testing group for mrv', so I'm presuming some CE software may have been involved at some point. Its the only explanation I can think of given the timing of the loss and the breadth of effect. I've seen a handful of similar situations, and every one of them involved someone on a recent CE that was rolled back to the old NR by the crew doing their DECA install.

But anyone with a better thesis on how six dvrs would all simultaneous lose all their programming and series links, lets hear it. Because if there's a bug in the current NR software on current platforms that can cause a whole household loss of everything, I'm now out of my 2 year contract and will be immediately buying a different product.

I guess the really good news is the OP hasnt come back to offer any additional comments.

Your theory is the only plausible explanation. Unless the OP comes back here I guess we will never know!
cfb
cfb
The other plausible explanation is that the directv installers clicked "reset everything" on all of his boxes!
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68758 Replies · 2685338 views
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dishstaller
Too Much Time on My Hands - Styx
sdfntx
Time Has Come Today - The Chambers Brothers
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long_time_Dish
No Time - The Guess Who
H
TIME Won't Let Me-The Outsiders
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ClarkGable
Time In A Bottle - Jim Croce
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
453 Replies · 15615 views
nelson61
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.
Scott Greczkowski
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.
Can't remember where or who I saw predict this. :D

It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.
Bruce
It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.
Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.
Scott Greczkowski
Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.
I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.
Bruce
I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.
Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.
Bruce
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.
If Musk really wants to buy Boost, he might get a great price once Dish Wireless is out of Chapter 11.

Boost just lost 182,000 subs in the 3rd quarter-

M
Is Dish like Iran in one way...they both will totally collapse by end of week :)
Foxbat
Other than the price, my experience with Boost is not that different than what I experienced with my years with Cricket. I will be curious to see what happens if SpaceX takes the reins.
S
Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.
dish has new sats dtv does not
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R
dish has new sats dtv does not
Hate to say this no one is ordering Satellite TV. Both DISH and Direct no new customers.
After 25 years with centurylink DSL 80 speed i changed to Xfinity 300 speed for $50 wow lightning fast for streaming. Still have DISH 27 years with them. Americas 250 package for $103. What you think of superbox or vseebox for streaming is it legal?
Still dish is easy to operate and change channels. What will Charlie Ergen do with new super satellites with loosing customers with satellites and boost?
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 15 views
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 16 views
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
7 Replies · 209 views
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dishstaller
Sorry for posting the wrong link. Just corrected it.
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dfergie
I loved it when Rodney was on the Tonight Show...
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Foxbat
Sorry for posting the wrong link. Just corrected it.
Thanks, I wasn't sure if you had the wrong Subject or the wrong YouTube link.
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osu1991
Was a Don Rickles fan. I've dvr'd most of his appearances on Carson from the antenna tv replays.

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dishstaller
More Dangerfield rapid fire on Carson.


View: https://www.youtube.com/watch?v=scEQFHQHHhU
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dishdude
Rodney Dangerfield is great. One of his best one liners - "My wife likes to talk to me during sex, last night she called me from Florida!"

Jackie Gleason is another one of the greats.


View: https://youtu.be/ciUV77AzIB4
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in Movie Talk
5 Replies · 165 views
primestar31

Wait, didn't this one come out a few years ago? It was all in Japanese. It was also VERY good!

OK, looked it up, that was Godzilla Minus One
Bruce
Wait, didn't this one come out a few years ago? It was all in Japanese. It was also VERY good!

OK, looked it up, that was Godzilla Minus One
At theaters, only in Japanese, on Disc and Netflix, available in English.
Foxbat
New trailer has dropped:
​
long_time_Dish
Looks good! I'm interested...