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ok i have worked for directv for several years, and left them to work for dish. they both have call centers in tulsa.
well, dish just seems to be losing base with the customers interest. it really seemed to irk me about a year ago when they started the plat free promotion. we were instructed to not tell existing customers who are paying for platinum and reg hd about it and to let them continue to pay 20.00. and customers who only had regular hd, we could not offer them the plat for free. (even though they would get it if they changed packages). when asking about it during team meetings, our quality guy (real douchy weasal) replied "why would we want to give up the extra revenue".
we also find out about the price increases well in advance. we in tulsa new about the new reciever prices in december of 2009. yet we were isntructed to upsell all the duo dvr upgrades we can, and tell them the current 5.00 sd duo dvr charge and 7.00 hd duo dvr charge knowing very well what they would pay come feb1st. some of these customers i had to lie to and set up would never actually see a bill with the price i told them as they would get installed after feb1st.
and now my favorite is the new VOD channel locations. dont you all like how they put a vod on channel "1"? oh, and if you block it, it only stays blocked for a short while. as soon as the movie on channel 1 changes, its there again. we agents have mentioned time and time to managment about this, and that is is making a lot of unwnated orders. we are then told with a smile, thats great, helps revenue, and if you adjust the cost for one customer kiss your job good bye.
oh, and new adjustment polices are limited to only 45.00 max per agent per customer. even with loyalty. (who i work with). no agent can adjust over 45.00. doing so, will cost us our job.
and for those who think that free hd for life will last for life, i got one clause for you...."programming subject to change". oh, and it already has, ya'll lost 4 hd channels.
i dont know how much longer i will be with dish. i am thinking about going to directv to ask for my old job back. management right now is on my ass for not subscribing to dish. they say its free. but if i cancel it, i have to pay to return the rec. i also have to pay tax on my free programming, and if something happens to my equip and its not warrentied, i have to pay for it. free my ass. plus i have to have tvone. my dad wont let dish in his home until they have that channel.
well, dish just seems to be losing base with the customers interest. it really seemed to irk me about a year ago when they started the plat free promotion. we were instructed to not tell existing customers who are paying for platinum and reg hd about it and to let them continue to pay 20.00. and customers who only had regular hd, we could not offer them the plat for free. (even though they would get it if they changed packages). when asking about it during team meetings, our quality guy (real douchy weasal) replied "why would we want to give up the extra revenue".
we also find out about the price increases well in advance. we in tulsa new about the new reciever prices in december of 2009. yet we were isntructed to upsell all the duo dvr upgrades we can, and tell them the current 5.00 sd duo dvr charge and 7.00 hd duo dvr charge knowing very well what they would pay come feb1st. some of these customers i had to lie to and set up would never actually see a bill with the price i told them as they would get installed after feb1st.
and now my favorite is the new VOD channel locations. dont you all like how they put a vod on channel "1"? oh, and if you block it, it only stays blocked for a short while. as soon as the movie on channel 1 changes, its there again. we agents have mentioned time and time to managment about this, and that is is making a lot of unwnated orders. we are then told with a smile, thats great, helps revenue, and if you adjust the cost for one customer kiss your job good bye.
oh, and new adjustment polices are limited to only 45.00 max per agent per customer. even with loyalty. (who i work with). no agent can adjust over 45.00. doing so, will cost us our job.
and for those who think that free hd for life will last for life, i got one clause for you...."programming subject to change". oh, and it already has, ya'll lost 4 hd channels.
i dont know how much longer i will be with dish. i am thinking about going to directv to ask for my old job back. management right now is on my ass for not subscribing to dish. they say its free. but if i cancel it, i have to pay to return the rec. i also have to pay tax on my free programming, and if something happens to my equip and its not warrentied, i have to pay for it. free my ass. plus i have to have tvone. my dad wont let dish in his home until they have that channel.
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12381 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68664 Replies
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2680654 views
Lifetime Supporter
Starting a thread klang !
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
12 Replies
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1018 views
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
5 Replies
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205 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/nKMpQ3UNenY
Direct YouTube Link - Meta Muse Privacy Flaw Exposed Sensitive Shared Links #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/nKMpQ3UNenY
Direct YouTube Link - Meta Muse Privacy Flaw Exposed Sensitive Shared Links #shorts
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/I_zmwUPcv50
Direct YouTube Link - AI Is Turning Wannabe Hackers Into Cybercriminals #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/I_zmwUPcv50
Direct YouTube Link - AI Is Turning Wannabe Hackers Into Cybercriminals #shorts
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=mGXuqH0DqDs
Direct YouTube Link - AI in the NYTimes Cooking App
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=mGXuqH0DqDs
Direct YouTube Link - AI in the NYTimes Cooking App
TWIT's Website
TWIT Live Feed
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10 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=psVDWmJn7e8
Direct YouTube Link - Responses to PHP Flash Alert
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=psVDWmJn7e8
Direct YouTube Link - Responses to PHP Flash Alert
TWIT's Website
TWIT Live Feed
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1 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=rLJZNojY-Os
Direct YouTube Link - Apple's Jump Into the Touchscreen Laptop Market
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=rLJZNojY-Os
Direct YouTube Link - Apple's Jump Into the Touchscreen Laptop Market
TWIT's Website
TWIT Live Feed
0 Replies
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10 views
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=pYnl79ronhs
Direct YouTube Link - Pre-CES Tech Dispatch! 14 Gadgets in 11 Minutes !
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=pYnl79ronhs
Direct YouTube Link - Pre-CES Tech Dispatch! 14 Gadgets in 11 Minutes !
The Official LON.TV Website
Lon on Facebook
0 Replies
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10 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2171 Replies
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946052 views
