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The last two days have been my worst days I have ever had dealing with this company.
Day 1 (yesterday): I called DirecTV about replacing my TiVO which has missed every single scheduled recording over the past year. First department they connect me to is installation. The guy was trying to help but did not know what to do. He then connected me to the Spanish customer service. After explaining to the guy who spoke little English that I need to be connect to the protection plan, I finally got to the correct department. So far it is not that big of a deal.
Now, I am on the phone with the protection plan department with a lady who knows nothing about TiVos. I explained to her that I have already been through all of the trouble shooting several times already and I just want them to replace my TiVo with another receiver or DVR. She still made me go through all of the steps yet again. Afterwards, she tells me to wait 12 hours to see if the issue is resolved and to call back tomorrow. I was getting annoyed and explained that I have been through this several times already and I just want them to replace my faulty equipment since I am paying for the protection plan. She puts me on hold and says that I have promotions coming to me for a free HD reciever upgrade and I will need to extend my contract for 24 months. I am getting really mad now. I told her I was paying for a protection plan so I do not need a promotion and I should be able to get my equipment replaced without a contract extension. She said to call back tomorrow and if I still have the same problem they may have to change it out.
Instead I called back an hour later and talked to someone else. I explained what just happened, he read it in the notes and said someone should call me tomorrow (which is now today) about replacing the equipment. Long story short, I just called back and they wanted me to go through the same trouble shooting steps again. :rant: Just give me my friggen replacement already. I just hung up. What is the point of having a protection plan if I still have to extend my contract and use up one of my promotions?
Day 2 (Today): Noticed my bill was paid today and it was $10 more than last month. Looked at my statement and noticed there was no credit for my free 24 months HD. Guess what? I had to call again today. After being on hold for 30 minutes while the CSR looked into it, he came back to tell me that this is a known technical glitch and I should see the credit on next months bill. That my 24 months will now be extended another month. [For some reason I do not believe that. I know when I call back in two years (assuming HD is not free by then anyway) on the 23 month, they will tell me my 24 months has expired and they will know nothing about the glitch that occurred on this day].
Has anyone else had an issue with their free HD not being credited this month?
Now I am going to have to call again when I get home and basically tell them to upgrade my equipment with no charge or commitment or I am leaving
Day 1 (yesterday): I called DirecTV about replacing my TiVO which has missed every single scheduled recording over the past year. First department they connect me to is installation. The guy was trying to help but did not know what to do. He then connected me to the Spanish customer service. After explaining to the guy who spoke little English that I need to be connect to the protection plan, I finally got to the correct department. So far it is not that big of a deal.
Now, I am on the phone with the protection plan department with a lady who knows nothing about TiVos. I explained to her that I have already been through all of the trouble shooting several times already and I just want them to replace my TiVo with another receiver or DVR. She still made me go through all of the steps yet again. Afterwards, she tells me to wait 12 hours to see if the issue is resolved and to call back tomorrow. I was getting annoyed and explained that I have been through this several times already and I just want them to replace my faulty equipment since I am paying for the protection plan. She puts me on hold and says that I have promotions coming to me for a free HD reciever upgrade and I will need to extend my contract for 24 months. I am getting really mad now. I told her I was paying for a protection plan so I do not need a promotion and I should be able to get my equipment replaced without a contract extension. She said to call back tomorrow and if I still have the same problem they may have to change it out.
Instead I called back an hour later and talked to someone else. I explained what just happened, he read it in the notes and said someone should call me tomorrow (which is now today) about replacing the equipment. Long story short, I just called back and they wanted me to go through the same trouble shooting steps again. :rant: Just give me my friggen replacement already. I just hung up. What is the point of having a protection plan if I still have to extend my contract and use up one of my promotions?
Day 2 (Today): Noticed my bill was paid today and it was $10 more than last month. Looked at my statement and noticed there was no credit for my free 24 months HD. Guess what? I had to call again today. After being on hold for 30 minutes while the CSR looked into it, he came back to tell me that this is a known technical glitch and I should see the credit on next months bill. That my 24 months will now be extended another month. [For some reason I do not believe that. I know when I call back in two years (assuming HD is not free by then anyway) on the 23 month, they will tell me my 24 months has expired and they will know nothing about the glitch that occurred on this day].
Has anyone else had an issue with their free HD not being credited this month?
Now I am going to have to call again when I get home and basically tell them to upgrade my equipment with no charge or commitment or I am leaving
31 Replies
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4911 views
H
Sorry, I'll never let one of those in my house again.:rant:
Watch for overheating.
I can't believe they are still giving these out.
Sorry, I'll never let one of those in my house again.:rant:
Watch for overheating.
Works good so far. If it crashes, my protection plan will replace it with another and I will make sure they note that I prefer an H24.I can't believe they are still giving these out.
Sorry, I'll never let one of those in my house again.:rant:
Watch for overheating.
I did notice that it is a lot hotter than my HR20-100. Maybe I can put a little fan next to it, pointing inside the vent holes?
Can we just all admit that both D* and E* have horrendous customer service after the sale and WILL use the "letter of the law" to weasel fees and contract renewals at every turn?
I still Comcast has the worst CS ever, but despite their clueless people I never got on a call with them with one hand on my wallet.
I was about to say that all large companies have horrid customer service, but I just remembered that American Express has always been awesome with me... so it is possible
I still Comcast has the worst CS ever, but despite their clueless people I never got on a call with them with one hand on my wallet.
I was about to say that all large companies have horrid customer service, but I just remembered that American Express has always been awesome with me... so it is possible
H
They are the only things I've EVER had to commit to that were aloud to change the rules even after the contracts are set. The against the law for everything else, so why isn't it with these companys?
When I Lease a car, They can't raise the price in the middle of a contract.
When Buy a car the loan office, can't charge me fees for getting another loan and paying them off with it 2 years early because I didn't want to go with them anymore.
When I have tenant sign leases for my apartments, I can just raise the rent in the middle of the lease, just because I feel like it.
I can't remove their dishwasher, because the water is costing me more then it should. Like E* channel drops.
I can't raise the rent in the middle of a lease because the Fridge Crapped out and they don't make the same model anymore , so I have to buy them a better one. I can't make them sign another lease , just because its an upgrade.
No its not All companys. 90% is Cell phones and Satellite TV.
Not true, Just Satellite TV and Verizon and Cell phone companys.
They are the only things I've EVER had to commit to that were aloud to change the rules even after the contracts are set. The against the law for everything else, so why isn't it with these companys?
When I Lease a car, They can't raise the price in the middle of a contract.
When Buy a car the loan office, can't charge me fees for getting another loan and paying them off with it 2 years early because I didn't want to go with them anymore.
When I have tenant sign leases for my apartments, I can just raise the rent in the middle of the lease, just because I feel like it.
I can't remove their dishwasher, because the water is costing me more then it should. Like E* channel drops.
I can't raise the rent in the middle of a lease because the Fridge Crapped out and they don't make the same model anymore , so I have to buy them a better one. I can't make them sign another lease , just because its an upgrade.
No its not All companys. 90% is Cell phones and Satellite TV.
H
And I'm in construction, I wouldn't let my kids touch the top of that H20.
The Temp was 130* coming out of the top. Put your hand in 130 water, and see how long you can last.
So hot right, that resting your hand on it almost makes you pull away?
And I'm in construction, I wouldn't let my kids touch the top of that H20.
The Temp was 130* coming out of the top. Put your hand in 130 water, and see how long you can last.
I opened the door to the room and the room felt like someone left the furnace on in there. I could not even put my face over the unit.So hot right, that resting your hand on it almost makes you pull away?
And I'm in construction, I wouldn't let my kids touch the top of that H20.
The Temp was 130* coming out of the top. Put your hand in 130 water, and see how long you can last.
Not true, Just Satellite TV and Verizon and Cell phone companys.
They are the only things I've EVER had to commit to that were aloud to change the rules even after the contracts are set. The against the law for everything else, so why isn't it with these companys?
When I Lease a car, They can't raise the price in the middle of a contract.
When Buy a car the loan office, can't charge me fees for getting another loan and paying them off with it 2 years early because I didn't want to go with them anymore.
When I have tenant sign leases for my apartments, I can just raise the rent in the middle of the lease, just because I feel like it.
I can't remove their dishwasher, because the water is costing me more then it should. Like E* channel drops.
I can't raise the rent in the middle of a lease because the Fridge Crapped out and they don't make the same model anymore , so I have to buy them a better one. I can't make them sign another lease , just because its an upgrade.
No its not All companys. 90% is Cell phones and Satellite TV.
Well there 3 you rattled off right away, I'm sure theres others if you want to keep looking.
When buying a car and you go to get another loan, you certainly can be charged differently.
There are charges for even paying them off EARLY in some cases.
If I refinance my home, I pay a penalty (sometimes) for paying it off early.
Then I get the privilege of paying CLOSING FEES, which is an addl fee .... same difference.
H
Sometimes Jimbo , its ok if D* doesn't have an excuse for their nonsence.
It really is OK.
I deal with lots of companys daily, I can tell you right now, Directv , Dish network, and Verizon are the only companys I'll never trust with Autopay, or having my credit card on file. Thats why I love PA, Because those Satellite companys can't make me put a card on file.
Not the same, Because I'll own the home. I won't own D* HR.
Sometimes Jimbo , its ok if D* doesn't have an excuse for their nonsence.
It really is OK.
I deal with lots of companys daily, I can tell you right now, Directv , Dish network, and Verizon are the only companys I'll never trust with Autopay, or having my credit card on file. Thats why I love PA, Because those Satellite companys can't make me put a card on file.
I haven't posted in almost 17 years. Over the air, sat, offline, anything-but-the-internet is still one of my avid pursuits. Been playing with offline tv viewing and offline web browsing. I have great appreciations for this site still being here. It's so hard to find public communities that haven't sold out to social media company.
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Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
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71577 views
And again, 15 months in a row, streaming wins-
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
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This was actually one of the more disturbing videos I've seen on this channel. IF this guy hadn't been driving a Tesla which has 360 degree cams, he would probably become a felon and had his life ruined.....all because of a lying cop. The other officers in this video didn't impress me too much either, their whole mentality was how can we nail this guy.
This is a perfect example of why I'm always a bit nervous when I get below Perry, FL. There is a huge difference between north and south Florida and everyone who lives here knows this.
View: https://www.youtube.com/watch?v=A4Q8q0KQQ14
This is a perfect example of why I'm always a bit nervous when I get below Perry, FL. There is a huge difference between north and south Florida and everyone who lives here knows this.
View: https://www.youtube.com/watch?v=A4Q8q0KQQ14
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4 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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167672 views
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/shorts/FtjH_HHTpeg
Direct YouTube Link - Guessing Costco Tech Prices
Linus on Facebook
The LTT Store
View: https://www.youtube.com/shorts/FtjH_HHTpeg
Direct YouTube Link - Guessing Costco Tech Prices
Linus on Facebook
The LTT Store
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=IP8521ndPdA
Direct YouTube Link - This Week in Space 233
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=IP8521ndPdA
Direct YouTube Link - This Week in Space 233
TWIT's Website
TWIT Live Feed
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5 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/iFQxaEwwh2k
Direct YouTube Link - How It Feels Holding an iPhone Duo in Hand
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/iFQxaEwwh2k
Direct YouTube Link - How It Feels Holding an iPhone Duo in Hand
TWIT's Website
TWIT Live Feed
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Staff member
HERE TO HELP YOU!
Cutting Edge
The following is from Reddit. -
View: https://www.reddit.com/r/DirectvStream/s/orzHBkmqQW
There appears to be a new DIRECTV Gemini OTT box, the C81KW-650.
The FCC listing is partially available, and a Geekbench entry confirms it uses an Amlogic S905X5, a solid SoC for a set-top box.
I also see 4GB of RAM, and the manufacturer is SEI Robotics.
DIRECTV C81KW OTT Box - Android TV Guide
Ok found a picture of the Box too on Reddit:
View: https://www.reddit.com/r/DirectvStream/comments/1twlex0/comment/opzeqi1/
View: https://www.reddit.com/r/DirectvStream/s/orzHBkmqQW
There appears to be a new DIRECTV Gemini OTT box, the C81KW-650.
The FCC listing is partially available, and a Geekbench entry confirms it uses an Amlogic S905X5, a solid SoC for a set-top box.
I also see 4GB of RAM, and the manufacturer is SEI Robotics.
DIRECTV C81KW OTT Box - Android TV Guide
Ok found a picture of the Box too on Reddit:
View: https://www.reddit.com/r/DirectvStream/comments/1twlex0/comment/opzeqi1/
22 Replies
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837 views
The Roku Ultra series (the larger square box models that attach via hdmi) have ethernet ports
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Didn't see a thread like this so I figured why not start one. This is about natural supplements. If you aren't into supplements, fine, but please let those of us who do want to discuss this discuss it.
The first one I wanted to mention has been a real life changer. I'm 62 and still do all of my own install work at my business....also do all the yard work at the house. A few years ago I started noticing that I was losing my range of movement, it was even getting hard to bend over and lace up my boots. Almost got stuck in an attic because I couldn't get turned around once the work was done. Didn't think much of it and figured with age comes stiffness that was only going to get worse as time went on.
It was then that I stumbled across a video which was discussing rotator cuff tears and why they were to prevalent these days. Turns out, the culprit is a simple deficiency in MANGANESE which is key in keeping your tendons flexible. Most anti-biotics strip your body of any manganese it might have had which is why certain anti-biotics, especially those in the Cipro family. I actually knew a man who had two tendons tear while on that stuff.
Went to Amazon and ordered some manganese. Now it took a while, it wasn't instant, but gradually I have regained all of my flexibility. I can bend over and touch my toes while standing with no pain and putting on my boots is no longer a chore.
Pretty cheap too. The bottle I ordered was a 200 ct for under $13. They said to take double the normal dose for the first month because most people are severely lacking, then go to one a day.
The first one I wanted to mention has been a real life changer. I'm 62 and still do all of my own install work at my business....also do all the yard work at the house. A few years ago I started noticing that I was losing my range of movement, it was even getting hard to bend over and lace up my boots. Almost got stuck in an attic because I couldn't get turned around once the work was done. Didn't think much of it and figured with age comes stiffness that was only going to get worse as time went on.
It was then that I stumbled across a video which was discussing rotator cuff tears and why they were to prevalent these days. Turns out, the culprit is a simple deficiency in MANGANESE which is key in keeping your tendons flexible. Most anti-biotics strip your body of any manganese it might have had which is why certain anti-biotics, especially those in the Cipro family. I actually knew a man who had two tendons tear while on that stuff.
Went to Amazon and ordered some manganese. Now it took a while, it wasn't instant, but gradually I have regained all of my flexibility. I can bend over and touch my toes while standing with no pain and putting on my boots is no longer a chore.
Pretty cheap too. The bottle I ordered was a 200 ct for under $13. They said to take double the normal dose for the first month because most people are severely lacking, then go to one a day.
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13 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/6UdT8b2s_Lc
Direct YouTube Link - Advanced Shader Delivery for Starting AAA Games #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/6UdT8b2s_Lc
Direct YouTube Link - Advanced Shader Delivery for Starting AAA Games #shorts
TWIT's Website
TWIT Live Feed
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6 views