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(The following tirade is not debating whether I got a good deal but how to make sure you get the deal you are promised)
When I moved, I called Directv and asked them for their best deal to retain me as a customer. They offered me a free HD-DVR, free HD for two years, free Starz and Showtime for 6 months, $10 off my package for a year and they let me keep my old select choice package.
Well, my first bill came, and lo and behold, they were charging me for the HD DVR, the HD access and they charged me for an extra remote that they sent me (for free, they originally said) because my first remote was not working well.
Long story short- I've had to make five phone calls and three emails to finally get everything that was promised to me. I strongly urge anyone who is signing up for new service or moving, to do these things: 1) Write down the customer service person's name, 2) The date and time of the call, 3) The exact deal that they are being given, and 4) Tell the customer service person to put all of the details in their phone notes. Heck, if there is a way for you to legally record the conversation- I'd suggest that too!
Save yourself some grief- document, document, document. It sounds like a no brainer, but lots of people forget to do it.
When I moved, I called Directv and asked them for their best deal to retain me as a customer. They offered me a free HD-DVR, free HD for two years, free Starz and Showtime for 6 months, $10 off my package for a year and they let me keep my old select choice package.
Well, my first bill came, and lo and behold, they were charging me for the HD DVR, the HD access and they charged me for an extra remote that they sent me (for free, they originally said) because my first remote was not working well.
Long story short- I've had to make five phone calls and three emails to finally get everything that was promised to me. I strongly urge anyone who is signing up for new service or moving, to do these things: 1) Write down the customer service person's name, 2) The date and time of the call, 3) The exact deal that they are being given, and 4) Tell the customer service person to put all of the details in their phone notes. Heck, if there is a way for you to legally record the conversation- I'd suggest that too!
Save yourself some grief- document, document, document. It sounds like a no brainer, but lots of people forget to do it.
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4399 views
Hmm, well I was head of marketing for a fortune 50 company just prior to my retirement, so I guess so much for that theory. I think I understand the big picture just fine, thanks.
I really have no idea why we're misunderstanding each other so much. We're not asking you to DO anything, we're explaining why directv's policies and procedures arent customer friendly and why customers seem to keep getting offered things that they dont receive and have to fight for. And what the customer should do to protect themselves.
At every company I ran, was a senior manager of, or just worker bee'd, I clearly communicated with my customer, eliminated doubt and confusion, delivered everything I said I would, and when there was a miscommunication or error I resolved it in the customers favor. Sure, there were a few 'bad' customers who werent interested in a business relationship with me. I suspect there are more of these types of customers in todays world because vendors have trained us to watch out for ourselves by spending most of their money courting new customers and giving the finger to the people who already spent their money.
As a result of my fair business operations, I may have left some money on the table, I may have had to work harder for every dollar, and I definitely went home tired most days. But I had no trouble picking up and retaining high quality people to work for me because they knew they werent going to have to 'do the wrong thing' because the company policies said so, they wouldnt have to get behind anything they didnt believe in. And gee, I had customers follow me around for three decades because they trusted me. So I didnt have to spend $100 per subscriber per year to lure in new people because I could make a great living on the existing relationships that I'd taken the time to nurture. It worked out so well that I made a lot of money and was able to retire early.
Just so we're clear, and hopefully so we can stop saying we're done talking about this and then talk about it some more:
- Nobody is blaming you for anything
- Nobody is suggesting you have any role in creating any policy at directv
- I think everyone is pretty happy about how much you try to help people
- I do however think you kinda stink at public relations
- Nobody is suggesting that you can change any policies at directv
- Nobody is claiming that you are doing anything wrong, just following orders
- The thrust of this discussion is to document your offer from directv
- You should document because directv sometimes makes an offer and then doesnt live up to it
- When a company does that, I feel its wrong not to live up to your word and give the customer what you promised
- I also feel that if you're going to go back on your word, and your representatives word IS your word, look up the definition of the word 'representative', you should let the customer out of any agreements
- In 38 states, you can record your own conversations without any consent, and its a good idea to do so
- In the other 12, you're supposed to get 2 party consent but if the recording is only shared between those two parties, there isnt much of a case to file should the non-consenting party be upset about this
- I dont think its a good idea to rely on whatever directv did and didnt record, and rely on their ability and willingness to provide a full recording
- I think that if directv's policies were simpler and more customer friendly, they might lose out on some up front money, but they'd have a lot fewer problems with customers, better customer service ratings, and perhaps a higher BBB rating.
- If the policies arent simplified, hiring better people, training them better and giving them a more restrictive system to use might help.
Simple enough? I know you dont agree with some of what I said, but if we all agreed on everything, there'd be nothing to talk about. Directv has their minds made up on some policies and the proof of the pudding is that its made for a lot of unhappy customers. When you cant successfully sell a home entertainment product/service through costco/bestbuy, you have a problem!
I really have no idea why we're misunderstanding each other so much. We're not asking you to DO anything, we're explaining why directv's policies and procedures arent customer friendly and why customers seem to keep getting offered things that they dont receive and have to fight for. And what the customer should do to protect themselves.
At every company I ran, was a senior manager of, or just worker bee'd, I clearly communicated with my customer, eliminated doubt and confusion, delivered everything I said I would, and when there was a miscommunication or error I resolved it in the customers favor. Sure, there were a few 'bad' customers who werent interested in a business relationship with me. I suspect there are more of these types of customers in todays world because vendors have trained us to watch out for ourselves by spending most of their money courting new customers and giving the finger to the people who already spent their money.
As a result of my fair business operations, I may have left some money on the table, I may have had to work harder for every dollar, and I definitely went home tired most days. But I had no trouble picking up and retaining high quality people to work for me because they knew they werent going to have to 'do the wrong thing' because the company policies said so, they wouldnt have to get behind anything they didnt believe in. And gee, I had customers follow me around for three decades because they trusted me. So I didnt have to spend $100 per subscriber per year to lure in new people because I could make a great living on the existing relationships that I'd taken the time to nurture. It worked out so well that I made a lot of money and was able to retire early.
Just so we're clear, and hopefully so we can stop saying we're done talking about this and then talk about it some more:
- Nobody is blaming you for anything
- Nobody is suggesting you have any role in creating any policy at directv
- I think everyone is pretty happy about how much you try to help people
- I do however think you kinda stink at public relations
- Nobody is suggesting that you can change any policies at directv
- Nobody is claiming that you are doing anything wrong, just following orders
- The thrust of this discussion is to document your offer from directv
- You should document because directv sometimes makes an offer and then doesnt live up to it
- When a company does that, I feel its wrong not to live up to your word and give the customer what you promised
- I also feel that if you're going to go back on your word, and your representatives word IS your word, look up the definition of the word 'representative', you should let the customer out of any agreements
- In 38 states, you can record your own conversations without any consent, and its a good idea to do so
- In the other 12, you're supposed to get 2 party consent but if the recording is only shared between those two parties, there isnt much of a case to file should the non-consenting party be upset about this
- I dont think its a good idea to rely on whatever directv did and didnt record, and rely on their ability and willingness to provide a full recording
- I think that if directv's policies were simpler and more customer friendly, they might lose out on some up front money, but they'd have a lot fewer problems with customers, better customer service ratings, and perhaps a higher BBB rating.
- If the policies arent simplified, hiring better people, training them better and giving them a more restrictive system to use might help.
Simple enough? I know you dont agree with some of what I said, but if we all agreed on everything, there'd be nothing to talk about. Directv has their minds made up on some policies and the proof of the pudding is that its made for a lot of unhappy customers. When you cant successfully sell a home entertainment product/service through costco/bestbuy, you have a problem!
I know this is for Dish TV service but was wondering if anyone has gone from Verizon to the Dish Boost Mobile cell phone service and would you recommend it.
John
John
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6148 views
A
. the mega carriers starter companies are nothing more than CDL mills!!! they get a kickback from everyone that goes through them. freight rates are double from what they were 2-3 years ago also.. there's a goldmine in trucking right now!!!
ever notice that 90% don't last there first year? recruiters are like used car salesmen there lying when there lips are moving
. the mega carriers starter companies are nothing more than CDL mills!!! they get a kickback from everyone that goes through them. freight rates are double from what they were 2-3 years ago also.. there's a goldmine in trucking right now!!!
I never did, nor would I ever drive for the mega's. They're worse than puppy mills.ever notice that 90% don't last there first year? recruiters are like used car salesmen there lying when there lips are moving
A
same here. i got my own authority right out of the door!!! i never worked for the megas a day in my life.. i bought a beater with a heater went on a load board and looked for my first load and ran it.. providing there insurance would let me run it. and most of the time it was no.. the training schools get a govt kickback for everyone one that goes through em weather they pass or flunk... got my brokers licence i can broker my own freight also. nor would i drive for the megas since they exploit you!!! i didn't spend thousands to get my cdl to be babysat and micro managed. i wouldn't put up with alot of sh*t the megas pull!!! when i started i sold the car and gave up the apt and lived life read books and podcasts on investing while driving.. ofcurse people thought i was crazy back in the the now there my best friend
A
just an outward facing cam for a**holes in 4 wheelers and the break checker's
i own my own truck i don't have none of that crap
just an outward facing cam for a**holes in 4 wheelers and the break checker's
I thought about just buying my own, but goddang. I bought a nice 2000 W900L in 2004 for $52K. New they were just over 100K. Now, a new KW W990 is over $300,000.00i own my own truck i don't have none of that crap
I couldn't afford a new one, but used truck prices are just as crazy
Ok, I'm bored .... actually - to be more precise - I'm bored of eating the same rotation of 9 or 10 meals that are currently my "go-to" meals. My wife works the long hours - I work from home as and when i feel like it ... which means i generally do most of the cooking ... and so by default - i also make out the shopping list ...
We cook at home 5 or even 6 nights a week - but we always seem to fall back on the same old tried and tested "quick and easy but tastes ok" meals. Week in week out.
Pot Roast - mash and Peas.
Spaghetti
Chicken Pasta in cheese sauce.
Curry & rice
(these are some of mine)
Now it's not that I'm not adventurous in the kitchen ... I'll try anything once or twice ... but we all do it. Unless your name is Martha Stewart or Rachel Ray .. we all eventually fall back on our 8-10 favorite "meals"
So i thought - if we shared some of our own go-to meals with each other ... we might be able to add a few "new" ones to our own arsenal of meals.
So again - I ask you ...
What's for dinner tonight ?
Please give me something new to add to my rotation ... its our weekly shop tomorrow - so i want to pull together a few idea's and try and eat a meal each day next week that I've never had before .. or at least something that is not on my current "go-to" meal plan.
What meal do you always seem to fall back on in your house ? Maybe its something that I've never tried or not had in a while. I need inspiration !! I've got a blank shopping list in front of me - and nothing sounds good .. HELP !
We cook at home 5 or even 6 nights a week - but we always seem to fall back on the same old tried and tested "quick and easy but tastes ok" meals. Week in week out.
Pot Roast - mash and Peas.
Spaghetti
Chicken Pasta in cheese sauce.
Curry & rice
(these are some of mine)
Now it's not that I'm not adventurous in the kitchen ... I'll try anything once or twice ... but we all do it. Unless your name is Martha Stewart or Rachel Ray .. we all eventually fall back on our 8-10 favorite "meals"
So i thought - if we shared some of our own go-to meals with each other ... we might be able to add a few "new" ones to our own arsenal of meals.
So again - I ask you ...
What's for dinner tonight ?
Please give me something new to add to my rotation ... its our weekly shop tomorrow - so i want to pull together a few idea's and try and eat a meal each day next week that I've never had before .. or at least something that is not on my current "go-to" meal plan.
What meal do you always seem to fall back on in your house ? Maybe its something that I've never tried or not had in a while. I need inspiration !! I've got a blank shopping list in front of me - and nothing sounds good .. HELP !
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330737 views
Enchiladas. 1 red chile beef, 1 green chile chicken and 1 chile con queso served with papas and beans.
Shared an assortment of taco's for taco Tuesday. Didn't share the Mexican lager. That was for me.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67224 Replies
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2662881 views
Staff member
HERE TO HELP YOU!
6 Replies
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186 views
Supporting Founder
Lifetime Supporter
With the 1st Quarter Report just released, Dish lost another 180,000, now at 4.84 Million.
Sling now at 1.79 million subscribers, down approximately 190,000.
For comparison, YouTube TV now has about double the subscribers of Dish and Sling combined.
cordcuttersnews.com
Sling now at 1.79 million subscribers, down approximately 190,000.
For comparison, YouTube TV now has about double the subscribers of Dish and Sling combined.
DISH & Sling TV Lost Over 366,000 TV Subscribers In Just 3 Months | Cord Cutters News
EchoStar Corporation, the owner of the DISH Network satellite television service and the Sling TV streaming platform, continued to experience steep declines in its pay-television customer base during the first three months of 2026. The company reported a net loss of approximately 366,000 pay-TV...
cordcuttersnews.com
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4529 views
Because he keeps investing in them.
Dish was almost bankrupt but now is smooth sailing due to Elon money.
Keep watching.
I wish I knew what you knew about this, behind the scenes. How much have you got invested in DISH /Echostar?Because he keeps investing in them.
Dish was almost bankrupt but now is smooth sailing due to Elon money.
Keep watching.
A
i wish elon would launch the new sats so we can have gig speeds while were on the move 
. as he has promised gig speeds in like for ever.
. as he has promised gig speeds in like for ever.
Pub Member / Supporter
My Joey 4 is installed on a bedroom tv.
The diamond buttons had been reset.
I thought this was unusual.
I had to reprogram the double diamond button for PIP which I watch.
No problem.
PIP feature on the Joey 4 had been used to watch two channels at once which I thought was the limitation being only two channels vs.Hopper 3's multi-view four channels.
This time when I selected the PIP feature I noticed an option for Multi-View?
Could this be?
Yes it could.
This software update does this.
Multi-view PIP (4 channels) Is Now Available on Joey 4.
This is freaking awesome and very surprising!!!
Very wonderful for me.
The diamond buttons had been reset.
I thought this was unusual.
I had to reprogram the double diamond button for PIP which I watch.
No problem.
PIP feature on the Joey 4 had been used to watch two channels at once which I thought was the limitation being only two channels vs.Hopper 3's multi-view four channels.
This time when I selected the PIP feature I noticed an option for Multi-View?
Could this be?
Yes it could.
This software update does this.
Multi-view PIP (4 channels) Is Now Available on Joey 4.
This is freaking awesome and very surprising!!!
Very wonderful for me.
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527 views
Unfortunately do to NDA's I can't discuss beta features until they are released to the public. But lets just say the DISH team is doing some amazing work.
Received this e-mail 3 days ago... At the bottom, it says limited to one Multi-view session per household. How does it work if someone had Hopper 3, Hopper 3 with Hopper Plus, Wired Joey 4 and a Wireless Joey 4 for example? Can they all do Multi-view session at the same time?
Unfortunately due to NDA's I can't discuss beta features until they are released to the public. But lets just say the DISH team is doing some amazing work.
Is there an estimated Amazing Date when we might see the results of this Amazing Work?
Recently had a Hopper 3 installed and noticed that I have a green bar at the top of my screen, also occasionally a thin green line on the right side. I have tried switching hdmi ports on the tv as well as different cables. My only thought is that it is the age of the TV. Thoughts and suggestions?
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294 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=a7EDzQAUwks
Direct YouTube Link - Whisky Pick: Corowa Peated Single Barrel 521
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=a7EDzQAUwks
Direct YouTube Link - Whisky Pick: Corowa Peated Single Barrel 521
TWIT's Website
TWIT Live Feed
0 Replies
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1 views
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
59 Replies
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819 views
Ok, but I'm not disagreeing with that. All I am saying is I'm not surprised they're getting more and more for their programming, and it makes sense to maximize the value while at it's most popular - with no signs of it waning.
In response we've gotten:
- The government should largely ruin the sport by repealing the antitrust exemption because billionaires are bad - ignoring the harm it would do to both players and fans
- Drop NFLST 25% because there's 1 less game on Sundays
Speaking of maximizing revenue, Fox picked up the rights to broadcast games in Mexico.
Analysts: Fox-Roku deal will 'embolden' NFL to negotiate new TV deals this year
The analysts at LightShed Partners predict the Fox acquisition of Roku will "embolden" the NFL to negotiate new TV deals this year.
awfulannouncing.com
NFL confirms no supplemental draft this year, stranding the gambler from Texas Tech, he'll likely have to wait until next year's proper draft after losing his NCAA eligibility and the NFL denying his 11th hour application for the supplemental draft.
www.espn.com
No 2026 supplemental draft; Brendan Sorsby's NFL path paused
The NFL has decided not to hold a supplemental draft this year, effectively halting Texas Tech quarterback Brendan Sorsby's path to the league this season.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=p_FAnF68wMk
Direct YouTube Link - Security Now 1084
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=p_FAnF68wMk
Direct YouTube Link - Security Now 1084
TWIT's Website
TWIT Live Feed
0 Replies
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0 views