Hello Sir,
There has been a recall on the H24 700 series receivers stating they should not be deployed in MDU> That fact that you can put an H23 in place of the 24 and have it work.... PROVES your system as far as the Sonora backbone is concerned. I'm very experienced in the Sonora product line, deployment, designs, product knowledge etc. Sonora equipment is the best in the industry bar none! spaun equipment is dead and being removed from buildings everyday along with NAS...IT DOES NOT WORK!!! If you have any questions or you need further information, PLEASE email me direct at
Johnathans24@gmail.com.
OR BETTER YET: Anytime I have an issue I go straight to the manufacturer for the most accurate information. Sonora Design has unparalleled technical support!
They support all their systems before, during and after every installation. ( even if you bought the equipment somewhere else...)
Sonora Design Associates
4483 McGrath Street, #102
Ventura CA 93003
805-644-8913
805-644-8862 FAX
Sonora Design Digital DBS & ATSC TV Distribution
Commercial/TUTORIALS
Sonora - Tutorials
Begin forwarded message:
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From: DIRECTV DEALER COMMUNICATIONS
Date: January 10, 2011 8:35:23 PM EST
Subject: MDU EFLASH: H24-700 RECEIVER TECHNICAL ISSUES
DIRECTV has discovered a technical problem with the H24-700 HD receivers. After a brief period of normal operation, some receivers display a grey screen. Resetting the receiver will only restore video service temporarily. If your customers report this issue, DIRECTV recommends replacing the receiver.
Please swap out defective receivers only. Do not replace receivers that are working properly.
To replace an activated H24-700 receiver:
Access DWS to swap the H24-700 receiver with an H24-100 receiver from your inventory
DWS>>Customer Eligibility Tab>> Retail Service Call Sub-tab
To avoid sending the customer another H24-700 receiver, Do not use the DIRECTV drop ship option
Customers will be shipped a receiver recovery box in order to return the H24-700 receiver(s) to DIRECTV. Please remind them to do so or they will incur a non return fee.
Only orders placed through DWS will be compensated
Please install H24-100 receivers in place of the H24-700 receivers until further notice. To swap your existing inventory of H24-700 receivers with H24-100 receivers, contact your distributor.
Thank you,
DIRECTV