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Last reply · posted in DIRECTV General Forum
I've got a Quick HD question for you guys that you can hopefully put some logic to. I just got off the phone with DirecTV and two separate CSRs that informed me that I could not get HD without having one of their techs come out to my home for a Professional Installation. I am eligible for a free upgrade to HD with the usual 2 year contact and $10/month additional fee. (does that sound about right for a customer who has been with them since early '97?)

Anyway, I put the first install in and have added to it a few times over the years, and I am able to setup a new dish and multiswitch on my own. I work in IT and have all of the tools (Compression Tool, plenty of RG-6, etc) and know-how to do a simple job like this. On top of this, I am only adding a new HD receiver (not DVR), not a whole home install or MRV or anything like that.

The CSRs told me that even if I went and purchased all of the equipment on my own, I would still have to schedule a service call for one of their guys to come out and basically say "yes, it works" before they would activate my service. My question to all of you is this: Is there any way around this ridiculous requirement? I am in Central Ohio, East of Columbus (if that matters for dish type).

Thanks In Advance!
22 Replies · 5565 views
kjlued
Go for it then.
Maybe Jimbo will come help you since you are both in Ohio. lol
Jimbo
Go for it then.
Maybe Jimbo will come help you since you are both in Ohio. lol

Hey, I'd be glad to head to the Columbus area to help out.
O
Hey, I'd be glad to head to the Columbus area to help out.

At this rate, I'll probably just do without HD until I get some vacation time and works slows down a bit and someone can come out to do it. I don't have hours upon hours to argue with DirecTV over something that I really don't need anyway. (This wouldn't be so bad if HD was available OTA here so I could at least have some shows in HD.) I know that I probably sound like an idiot saying this, but it's a shame that I have to have a free installation lol.

Thanks again for the input everyone, and thanks for the offer Jimbo.

(Oh, and if someone hears of a way around this requirement while still getting free equipment, please let me know :D )
kjlued
Ways to do it for free
1) as mentioned above have somebody else be there for you and hope he does a good job.
If not, fix it yourself at your leisure.
2) run all the cabling yourself before the installer gets there (he will love you for it) then have somebody else be there for you. I would only do this if you have a fairly open sky a couple degrees to the to the left and to right of where dish currently is as not all HD dishes can go exactly where the SD dish is.
3) set a PM appointment and ask the installer if he can route you last. I will do this if it doesn't put me way out of my way on my route. You could even ask if he will be there after a certain time. If you do this, I would offer him some cash. Keep in mind, I am usually done with my day by 4 or 5pm so if you ask me to show up after 5pm you better be prepared to offer me some money to end my day 2-3 hours later as I am not an hourly employee ($50 will probably do it). Also, this time of year, I am less likely to be willing to do that as it gets dark sooner and is much colder at night but if you have to get it done, cash talks and BS walks. (I know this defeats the "free" purpose but it is fair and it is cheaper then buying the equipment).
4) Wait till daylight savings in the spring and schedule a 4-8 appointment. (this means you need to be there at 4 not you show up anywhere in that time frame).
If you can't be there at 4 and need the installer to show up a little later then refer back to #3
Jimbo
At this rate, I'll probably just do without HD until I get some vacation time and works slows down a bit and someone can come out to do it. I don't have hours upon hours to argue with DirecTV over something that I really don't need anyway. (This wouldn't be so bad if HD was available OTA here so I could at least have some shows in HD.) I know that I probably sound like an idiot saying this, but it's a shame that I have to have a free installation lol.

Thanks again for the input everyone, and thanks for the offer Jimbo.

(Oh, and if someone hears of a way around this requirement while still getting free equipment, please let me know :D )

Why can you not get HD OTA where your at ? You should be able to get the networks anyways.
O
Ways to do it for free
1) as mentioned above have somebody else be there for you and hope he does a good job.
If not, fix it yourself at your leisure.
2) run all the cabling yourself before the installer gets there (he will love you for it) then have somebody else be there for you. I would only do this if you have a fairly open sky a couple degrees to the to the left and to right of where dish currently is as not all HD dishes can go exactly where the SD dish is.
3) set a PM appointment and ask the installer if he can route you last. I will do this if it doesn't put me way out of my way on my route. You could even ask if he will be there after a certain time. If you do this, I would offer him some cash. Keep in mind, I am usually done with my day by 4 or 5pm so if you ask me to show up after 5pm you better be prepared to offer me some money to end my day 2-3 hours later as I am not an hourly employee ($50 will probably do it). Also, this time of year, I am less likely to be willing to do that as it gets dark sooner and is much colder at night but if you have to get it done, cash talks and BS walks. (I know this defeats the "free" purpose but it is fair and it is cheaper then buying the equipment).
4) Wait till daylight savings in the spring and schedule a 4-8 appointment. (this means you need to be there at 4 not you show up anywhere in that time frame).
If you can't be there at 4 and need the installer to show up a little later then refer back to #3

#3 might be the best idea, considering that #2 is already done. If they'd ship the stuff to me, I'd mount everything and just let him do the dish. I've got a clear view of the entire Southern sky from where it is mounted now, and from several other possible mounting spots as well. I guess one of my other issues is that they make it seem like he will need to see every little bit of the setup. I don't feel like making access to all of the cable runs as they are ran through walls and what/not, and a multiswitch that's hidden behind a heavy piece of furniture. I've got all 3 DVRs setup and the SD receiver, as well as some other runs for future use (not connected to the multiswitches as I deemed it would be an unnecessary source of interference). Everything runs great with good signal strength on each box (of course that is a bit of a moot point).

Why can you not get HD OTA where your at ? You should be able to get the networks anyways.
I'm far enough from Columbus to qualify as being in the boonies. I don't get any OTA coverage (I even used one of those online antenna selectors, which showed absolutely no signal from a roof mounted or higher antenna), and I never had analog reception back when you could still get that. I can't even get cell coverage here. I have a Samsung Airave (Sprint) to provide cell service so that I can use my cellphone in the house and on most of the property.
kjlued
#3 might be the best idea, considering that #2 is already done. If they'd ship the stuff to me, I'd mount everything and just let him do the dish. I've got a clear view of the entire Southern sky from where it is mounted now, and from several other possible mounting spots as well. I guess one of my other issues is that they make it seem like he will need to see every little bit of the setup. I don't feel like making access to all of the cable runs as they are ran through walls and what/not, and a multiswitch that's hidden behind a heavy piece of furniture. I've got all 3 DVRs setup and the SD receiver, as well as some other runs for future use (not connected to the multiswitches as I deemed it would be an unnecessary source of interference). Everything runs great with good signal strength on each box (of course that is a bit of a moot point).

Ok, now we are getting places to get this done for you quickly
First step is to have everything ready for the installer ahead of time.
If multiswitch needs replacing then have the it accessible or buy one off ebay for $10 (they are cheap now that SWM is out.
Run two more lines to the dish but make sure there is a static ground (messenger wire) or he may not use it.
Make sure all wires run past the bonding point of the home and to multiswitch so it can be grounded off properly.
Don't bother putting connectors on the lines because if they are not approved, he may cut them off and replace them anyways.
Leave extra slack on the lines for drip loops at the ground block and at the dish (more at the dish since the ka/ku is bigger and could need a little more then a standard 18" dish) better to leave too much then too little.

He will have to mount the dish himself since he will have to bring it but that does not take long.

If you want him to come out later, then offer him cash (that will be between you and him).
Don't schedule a 12-4 and expect that means you can show up at 4.
Have DTV to put in the notes for the tech to call you in the morning to discuss arival time.
Be willing to accept that he won't be willing to show up at you whim as installers have lives and families too and this is not part of the job.

This job over all won't take long if you do everything properly on your end.
About hour to say hello, mount the dish, and activate the receiver if you stay out of his way and don't ask questions or talk to him.
Jimbo
OHtechguy said:
#3 might be the best idea, considering that #2 is already done. If they'd ship the stuff to me, I'd mount everything and just let him do the dish. I've got a clear view of the entire Southern sky from where it is mounted now, and from several other possible mounting spots as well. I guess one of my other issues is that they make it seem like he will need to see every little bit of the setup. I don't feel like making access to all of the cable runs as they are ran through walls and what/not, and a multiswitch that's hidden behind a heavy piece of furniture. I've got all 3 DVRs setup and the SD receiver, as well as some other runs for future use (not connected to the multiswitches as I deemed it would be an unnecessary source of interference). Everything runs great with good signal strength on each box (of course that is a bit of a moot point).

I'm far enough from Columbus to qualify as being in the boonies. I don't get any OTA coverage (I even used one of those online antenna selectors, which showed absolutely no signal from a roof mounted or higher antenna), and I never had analog reception back when you could still get that. I can't even get cell coverage here. I have a Samsung Airave (Sprint) to provide cell service so that I can use my cellphone in the house and on most of the property.

Wow, if your that far away from Columbus, see if you can get another cities OTA, I know I get OTA from at least 60 miles away. Toledo and Detroit.
I know digtal doesn't go anywheres as faras Analog did, unfortunately. I use to be able to sometimes get Cleveland and Columbus from here with Analog.
Where did you say you were ? I'm guessing SE of Columbus ...
harshness
DIRECTV has to know that if they activate you, they're not going to have to come out and re-do anything. There's enough of that as it is with their professional installations.

What you know about IT is of limited use in a satellite installation. Knowledge of the intricacies of PoE may be your most valuable asset.

Proper installation of the dish itself is probably the biggest issue. There's nothing inherent in IT that prepares you for that.


DIRECTV is also keenly interested in you not screwing them out of possible revenue stream options. They want to make sure that features like downloaded video and MRV will be available if you get the urge.

Finally, they don't want anything backfiring because the customer lied to them about being set up. I'm betting it happens a lot. On the average, I'd guess they just can't trust someone to follow all of the rules and checklists without sending out an inspector and if they're going to have to do that, why not use someone they can backcharge?
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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long_time_Dish
Give A Little Bit - Supertramp
dishstaller
Little Wing - Jimi Hendrix
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long_time_Dish
With A Little Luck - Wings
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H
LITTLE Willy-Sweet
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ClarkGable
Little Deuce Coupe - The Beach Boys
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
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Foxbat
I guess even the patience of us laid-back Hoosiers has its limits:
rvvaquero
I guess even the patience of us laid-back Hoosiers has its limits:
Be nice to see a Cowboy headline like that.
M
I guess even the patience of us laid-back Hoosiers has its limits:

Can we expect to see a new coach if we say "pretty please?"
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Foxbat
Jeeez, Week 6, no lead is safe…
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum
No idea what improvements might be involved.
24 Replies · 1090 views
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N
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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jsmit86
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
long_time_Dish
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Oh, you mean "soon"? :biggrin
Almighty1
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
navychop
it will likely fix the OTA Single Tuner

:popcorn
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dishstaller
it will likely fix the OTA Single Tuner
🤣

Oh....you were serious
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teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Hondo is back with a new squad 9/25 only on Starz.


View: https://m.youtube.com/shorts/b0gPzA8KHEQ
7 Replies · 113 views
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K
Never watched the previous shows, so doubtful.
teachsac
Started watching yesterday. Not too bad.
Scott Greczkowski
Wife likes it.
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teachsac
I like Zyra from La Brea (one with the prosthetic).
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2033 Replies · 184157 views
R
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
osu1991
long_time_Dish
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
R
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
long_time_Dish
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.
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Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
152 Replies · 1943 views
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Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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M


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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