Hi HanoverPretzel! I would first like to extend a warm welcome to our Dish Network Family and Satellite Guys. I would like to apologize about the timing of your pricing change. We did just raise the price on most of our packages, $5.00 a month. The Starz free for a year is our 30th Anniversary gift. We have also implemented a "Price freeze" for 2 years on our America's Top Packages and receiver fees. I hope it will give you some piece of mind. The guarantee is in effect till February 2013! Again welcome and please let us know if we can ever be of assistance to you! Have a great night!
Thank you for the welcome, but I'd like to illustrate what this "Two year price freeze" really means for me:
January 2011: $39.99 for America's Top 200 (plus $100+ install fee)
Less than 2 months later: $5.00 a month rate increase
10 months after that: $15.00 a month rate increase (end of promotional rate)
12 months after that: Rate increase TBD (End of "price freeze" -- meaning they'll almost certainly hike rates again).
That's a *freeze*? Maybe technically, but my rate is going to go up throughout that time period in reality.
Dish markets itself as a value alternative to cable and Directv, but is raising rates for people well beyond the rate of inflation while raking in big profits. With the DOW getting up to 12000 again and corporate profits on the rise, it'd be nice if for once a company said "Hey, we know unemployment is 10% and wages are stagnant, as the value providers we're going to *cut* your rates and give you a share of these big profits we make". Yeah right.
I don't want to have a negative attitude towards the businesses I pay to provide services to me. I want to have warm fuzzy feelings about Dish. But raising my rates right out of the gate like this doesn't help. I saw an ad that told me $40 a month with free HD and free install, and within two months I've got $45 (plus tax) a month with no HD and a $100+ install. 10 months from now, it'll be $60 a month plus tax, still with no HD.
One thing Dish should really keep in mind is that many of it's customers are coming to them in the first place because they can no longer afford cable or Directv or whatever -- people at the very margins of society for whom every penny counts. The attraction is *value*. In general, you've probably got a very price conscious group of people. That's something Dish should appreciate -- after all, Dish is always in the news for playing hardball fighting rate increases that it doesn't want to pay when various channels want to raise the fees they charge to Dish Network. And, hey, I don't mind that -- if those savings are passed along to the customers. No 12%+ price hikes in a recessionary period.
I'm under contract, so I'm stuck, but when my contract expires, I'll be keeping in mind the price hikes I'm paying now. If companies want customer loyalty, they have to be loyal to their customers.