What DirecTV said, and I am paraphrasing here, they would stand behind their customers but they do not know what that will mean providing a "full replacement or partial." Well, your right; real stand-up guys.
They probably don't know what they are going to do, D* and E* are probably both waiting to see what the other company is going to do and figuring the cost of such an upgrade.
Dish won't respond in writing and they are dumping the 921's for less than $500; down from $900. Most of us don't have $500 to throw around. I know I don't.
They are trying to push those 921's out the door, make business sense if they will be obsolete soon.
Look at DirecTV's phenomenal growth this quarter. Can anyone justify the rate increases? I assure you if VOOM had the ability to continue, viably, you would not be seeing any of this.
E* rates went up, so D* did the same. That is their justification. Voom had very little effect on E* and D* IMHO. The amount of VOOM subs is a small percentage of what the big boys have.
Prior to VOOM, I was a Dish customer since their inception for 7 or 8 years. That is, until Feb'04. I was deeply disappointed with support with repeated catastrophic hardware issues. They didn't stand behind their repeated PVR problems. And, I didn't jump at VOOM when the arrived first on the scene, it was five months after their inception. Dish drove me there. I had no service for over a month before my VOOM was installed. No OTA. Nada.
A big company trying to save a buck. Not uncommon these days. Voom had customer service issues as well.
Don't get me wrong, VOOM had its problems, but they were not insurmountable.
Sounds like VOOM was a good fit for what you needed.
What was unacceptable by Dish was they would not upgrade an inferior PVR, which they replaced, 3 times with a serviced one that only failed within months. It wasn't until I finally canceled they called and offered my original request, a 921 at no cost. By then the damage was done. I had been deeply inconvenienced, insulted and I wasn't about to give my business to someone who didn't take me as a customer seriously.
Should have used the I'm going to cancel thing earlier. Swallowed your pride and said "OK give me the 921". They want you as a customer, but they want you to just pay your bill each month and not need anying--a money generating customer.
All I sought was honest service for honest money. That's all.
Don't we all.
VOOM was in an initial growth period. Less than 16 months old before the board at Cablevision had a fire sale. Contrary to what anyone can and/or will say, VOOM was absolutely outstanding. Was it perfect? Hell, no! Far from it. But, the special interest programming such as GalleryHD, EquatorHD, UltraHD, WorldSportHD… all HD channels including STARZ, ENCORE, TMC CineMax and all their associated East, West feeds, etc.; was simply stunning.
Once again, sounds like VOOM was a good fit for what you needed. For a lot of people it wasn't a good fit. I'd have to also have E* or D* to get all the channels my family views. Cost prohibitive.
As they say, you don't know what you had until it's gone. Funny how people comment on what they really have little knowledge of.
VOOM didn't have a chance. They did mess-up a lot of things, but so has E* and D* and they made it. VOOM was too early and wasn't a complete solution for many people...didn't have all the channels. I can't get Locals OTA and the only options used to be cable. Now E* and D* offer locals, but not VOOM. As well as other channels. I've watched VOOM and it's great. However, I want to watch the channels I already watch...not new content. If they somehow offered my current channels in HD they sure I'd be on VOOM.
What killed VOOM was, through my experience, 1.) the installation process and 2.) the lack of real experienced managers at the helm. The simple fact the cart was before the horse. While Installs, Inc., through my personal experience, churned and churned installations with constant disappointing unskilled sub, and subcontracted installations they slowly but surely drove away customers by not using proper cost effective antennas and pre-amps to capture OTA signals, and undersized dishes.
All of that hurt, but that's after they lure in customers. I want HDTV programming and didn't want VOOM because I'd have to also have E* and D*. Let alone the vast majority that doesn't have HDTV television sets yet. They have to have X amount of customers to survive.
It's horrible to watch a sinking ship and know how you could have possibly saved it
Aside from a big explosion in HDTV programming and HDTV television owners nothing was going to save it IMHO.
Both DirecTV and Dish after an entire year have made no significant headway in HD programming and as I see it insulting as HD programming should be defined as a premium when the FCC defines HD as the driving standard.
As a business they don't need to. I'd like to see a few more channels in HD, but the channels aren't being offered in HD anywhere yet that I want.
The questions I addressed are there along with my concerns. They are observations attached to questions designed to avoid the obvious answers that always seem to accompany vague questions.
Sometimes the answer is obvious, just not obvious to everyone.
Inclosing, if there are those who feel it is all right to purchase MPEG2 compliant receivers and DVRs with the possibility of a chastised discount, then excuse me for caring.
The people that know better won't do it. I know lots of people that in the last few months have purchased 'big-screen' TV's that aren't HD (they are really cheap, just ask them). I know better. To those that purchased MPEG2 receivers for big dollars before the talk of MPEG4, well 'stuff' happens and I hope they hook you up with a compatible receiver for cheap.
In closing

, business is business. A business must make a profit to survive. VOOM couldn't make money on the HD thing. Both E* and D* watched them go down and probably don't want to do the same. HDTV will be rolled out as the sat company's profitable business model allows them. If Charlie could make money on it, he would add some more HD channels. Although it doesn't make me happy, business is business. If suddenly D* added some good HDTV channels AND E* HDTV subs started switching over to D* I'm sure you would be amazed how fast he would add some HDTV programming. Most of what you want to know, we all want to know. My crystal ball tells me that we will all have to wait and see what happens. Announcements of plans to implement X, Y, and Z don't mean much to me.