Social Feed

HanoverPretzel
Last reply · posted in DISH Network Support Forum
So, we know a lot of things like dish mover, free HD for life, and so on and so forth are dependent on Dish's evaluation of you as a customer. Depending on how they rate you, you may get those things for free, have to pay for them in full, or somewhere in between.

When you're first signing up, Dish seems to evaluate you based on a credit check. What about later, though? Does the credit check still come into play? Or do they simply look at whether you've paid your bills on time? What other factors are considered? Do the people with more expensive monthly bills rate higher with Dish when it comes to evaluating things like this? Does switching plans a lot hurt you? What about paying on-time but at the last minute? Does complaining to service reps about stuff hurt you? Does physical location matter? What else helps or hurts? How does all this stuff rank relative to each other in the evaluation (i.e. does paying your bill on time count for 50%?)? Is there a set time when this all kicks in for if you request a promotion (i.e. after you've been with Dish a certain period of time)?

Does being initially placed on pre-paid "hurt" you when qualifying for this stuff for the life of the account? Or do pre-paid customers eventually get placed on a level playing field with everyone else if they pay their bills on-time or whatever?

I figure we have enough current and former Dish employees around that someone has to know what the formula is. :) Free free to sign up with a different more anonymous account to fill us in so it can't be traced back to you if necessary. ;)
13 Replies · 3334 views
C
Supposedly, Dish ranks all customers using a star based system (no joke) from 1 star to 5 stars. If you're a 4 star or 5 star customer, you get to pay the lower prices when it comes to upgrading equipment, etc. I found this pdf on Dish tech portal from June 2010 explaining the "new" fees for upgrading equipment and using DISH mover and etc. It may or may not help find what you're looking for.
HanoverPretzel
Supposedly, Dish ranks all customers using a star based system (no joke) from 1 star to 5 stars. If you're a 4 star or 5 star customer, you get to pay the lower prices when it comes to upgrading equipment, etc. I found this pdf on Dish tech portal from June 2010 explaining the "new" fees for upgrading equipment and using DISH mover and etc. It may or may not help find what you're looking for.

Thanks. The pdf didn't answer all my questions, but it did answer some of them -- and it's kind of cool to be able to get an insider look at what some of the Dish Network employees are seeing. :)

"I am mad because you keep shutting off my service" will only get you so far when the disconnect happens for non-payment.

Understandable. :)

To directly answer the question, being a PIA customer does not 'hurt' anything, except that any charges applied to the account (if applicable) must be paid for at the time the charge is added.

The pdf file linked to above, which appears to an internal Dish Network training document says "1 Star and all PIA (Pay in Advance) accounts require an additional $100" under DishMOVER.

Also, under promotions, there is what appears to be a chart of how much customers are asked to pay for new receivers. The DHA24 folks, which I read as being the customers who lease equipment but do not pay in advance, lists a charge of $200 for a 922 receiver, with all other receivers being free. The Flex24, which I read as being the customers who lease equipment but do pay in advance, lists a charge of $600 for that same 922, and lists two models that are free for DHA24 customers as having $200 fees associated with them for Flex24 customers. Are those just initial costs for new customers? Or would the same apply to customers upgrading their equipment?

I did note that the document was close to a year old and stuff may have changed since then. It's also entirely possible that I'm misunderstanding it. :)
Claude Greiner
This is purely speculation on my part, but here is how I understand it this to work.....

There is basically 3 types of customers when you first start out...

Premium DHA 24 customer - Low Risk
DHA 24 customer - Medium Risk
Pay in Advance, Flex customer - High Risk

Initially, I believe this makes a difference. However, as your account is more established, its mainly based off of payment history and the amount of programming that is ordered.

Good payment history, and a high programming bill will get you better deals.

I will say this, a Non-pay disconnect where your programming is shut off more than 15 days due to non-payment, will pretty much be held agenst you for a very long time and will prevent you from getting the best deals.

Now I don't think that should be confused with just being shut down on a soft disconnect, where your programming is shut off for non-payment, and you call a few hours, or the next day and make a payment to reconnect your service. I don't think that has any negative effect, as long as its not happening every month.
C
I know its outdated. I said in my first post that it was dated from June 2010.
T
This is purely speculation on my part

I answered this in my first post. Flex/Flex24 accounts are not "Siberia" for people with bad credit. Some people choose to have this type of account due to the benefits it provides. First off, PIA accounts have no unauthorized charges on them, being that charges are prepay. If I have a kid who likes to order movies (Adult or Disney), I can be assured that I won't be paying a $300 bill because my kid will have to pay for them upfront to watch them. Also, the Flex (no commitment) type of account can be turned off whenever and turned back on without worry, great for summer RVing customers who have a different service at home.

In some cases, prepay is the only way a customer can get DISH Network, much like a Cricket phone for customers wanting a cell. The point is not to place them in a category, but give them a feasible opportunity to have service and control their monthly bill more easily. It helps them not get further, and allows DISH to serve their needs as well.

Before a divorce years ago, I had prepay phone, internet, and television service. I was looking to buy a house and the mortgage company I had inquired about a loan through mentioned the number of credit inquiries on my credit report actually hurt my score (or recommendation for the loan?). Being that my credit has always been only marginal, I had to keep inquiries off and get my debt to income down. Not having nutty random charges on my phone, TV or internet for overages or order, I was actually able to improve my credit dramatically over two years.

DHA/DHA24 are post pay accounts, basically being able to be billed for certain things at a later time, even though it is technically still paying for the next month of service up front. DHA is no commitment and DHA24 is the two year. Premium? I haven't seen one. Some people, even though they qualify for this, refuse it and choose to go with a prepay service.

I know its outdated. I said in my first post that it was dated from June 2010.

Which is likely why it shouldn't have been posted. ;) It added more questions that cannot be answered. It can also lead to people being upset over things that have no bearing at all. Also wanted to bring notice to the fact that every page does say Confidential Property of DISH Network. I would personally feel better if it would go away.

Could our DIRT members comment on some of the things I've listed.

Unfortunately not. I seriously hope you understand that while we like the patrons at SatelliteGuys, we love our income from DISH. Since things change so often, even if we were able to answer the question today, to remain correct it may have to be changed tomorrow. This is part of the reason why internal documents should stay internal.

Some of the best questions are the ones that have no answer, though. So good question.
T
Oops.. Looks like I missed something in my post.

The pdf file linked to above, which appears to an internal Dish Network training document says "1 Star and all PIA (Pay in Advance) accounts require an additional $100" under DishMOVER.

Remember its age when you think of its relevance.
Mike_H
Hmm, Anytime I call Dish, I'm told (by the automated voice) I'm one of their exceptional customers. How many stars is that, or is that computer voice just shining me on?
C
Mike_H said:
Hmm, Anytime I call Dish, I'm told (by the automated voice) I'm one of their exceptional customers. How many stars is that, or is that computer voice just shining me on?

So am I. I feel so special. Any time I feel down I call just to hear that. At least someone appreciates me.
G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
1 Replies · 55 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
  • Like
Reactions: charlesrshell
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

22 Replies · 896 views
  • Like
Reactions: Howard Simmons
ncted
All my parents had to do to get a discount on Spectrum Internet is say the words "Verizon Home Internet," and they cut the price by $30/month.
  • Like
Reactions: MikeD-C05
NYDutch
All my parents had to do to get a discount on Spectrum Internet is say the words "Verizon Home Internet," and they cut the price by $30/month.
I don't think they'll go below the current $30 price since it's part of a deal they have with the non- profit that owns the apartment building.
  • Like
Reactions: MikeD-C05 and ncted
ncted
I don't think they'll go below the current $30 price since it's part of a deal they have with the non- profit that owns the apartment building.
Yeah, I was just saying Spectrum suddenly wants to keep what customers they can.
Tom Speer
Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.
  • Like
Reactions: MikeD-C05
Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
  • Sad
  • Like
Reactions: MikeD-C05 and Bobby
S
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
ncted
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
"Business Intelligence" is more of an oxymoron than Military Intelligence.
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
456 Replies · 15932 views
nelson61
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.
Scott Greczkowski
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.
Can't remember where or who I saw predict this. :D

It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.
Bruce
It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.
Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.
Scott Greczkowski
Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.
I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.
Bruce
I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.
Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.
S
Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.
dish has new sats dtv does not
R
dish has new sats dtv does not
Hate to say this no one is ordering Satellite TV. Both DISH and Direct no new customers.
After 25 years with centurylink DSL 80 speed i changed to Xfinity 300 speed for $50 wow lightning fast for streaming. Still have DISH 27 years with them. Americas 250 package for $103. What you think of superbox or vseebox for streaming is it legal?
Still dish is easy to operate and change channels. What will Charlie Ergen do with new super satellites with loosing customers with satellites and boost?
comfortably_numb
What you think of superbox or vseebox for streaming is it legal?

NO.
S
Hate to say this no one is ordering Satellite TV. Both DISH and Direct no new customers.
After 25 years with centurylink DSL 80 speed i changed to Xfinity 300 speed for $50 wow lightning fast for streaming. Still have DISH 27 years with them. Americas 250 package for $103. What you think of superbox or vseebox for streaming is it legal?
Still dish is easy to operate and change channels. What will Charlie Ergen do with new super satellites with loosing customers with satellites and boost?
While I agree but dish just launched a new sat. That can be used as an asset for Elon. Maybe he will repurpose em for his cell service. And if he wants tv to. God knows why he would but I think he will get a great deal on the contracts in place and equipment!!! I could think of better things to spend my money on. And to be honest Elon has nothing to offer me have blazing fast internet and ill never buy an ev. The veesee box and the super box are illegal.
tanman
For your viewing pleasure...
  • Like
Reactions: charlesrshell
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
6 Replies · 147 views
Bobby
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI

That brought tears to my eyes.
  • Like
Reactions: NYDutch
dishstaller
That brought tears to my eyes.
Really...REALLY hate to do this to you Bobby, but....


View: https://www.youtube.com/watch?v=LsOo3jzkhYA&pp=ygUed29tYW4gaGVhcnMgZm9yIHRoZSBmaXJzdCB0aW1l
  • Like
Reactions: NYDutch and Bobby
dishstaller
Okay....if you think you can take it....this one brought tears to my eyes when I first saw it and did again just now.


View: https://www.youtube.com/shorts/i5UCDwHMatg?feature=share
  • Like
Reactions: NYDutch and Bobby
dishstaller
This came up in my suggestions probably because of the video I posted. I had NO idea exactly what being color blind actually was. Now I understand why that man was so blown away with seeing the trees......a lot of color blind people see green as brown, so grass, trees, etc all look brown.


View: https://www.youtube.com/watch?v=i18_RngKJDQ
Juan
Its a shame nobody told him orange was blue and red was purple etc etc etc
T
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv
b4pjoe
Pub Member / Supporter Cutting Edge
Last reply · posted in Computers and Gadgets
15 Replies · 336 views
harshness
Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
Neutron
Another reason I'm glad we are swapping or Rokus out for Apple TVs. I was already planning on ditching the Rokus earlier this year and had been waiting on Apple to announce the new one last month. Our Rokus have had issues the last year or so with freezing video and reboots, and one with an HDCP issue randomly.
  • Like
Reactions: AZ. and navychop
dishstaller
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
  • Like
Reactions: navychop
TRG
TRG
Another reason I'm glad we are swapping or Rokus out for Apple TVs. I was already planning on ditching the Rokus earlier this year and had been waiting on Apple to announce the new one last month. Our Rokus have had issues the last year or so with freezing video and reboots, and one with an HDCP issue randomly.
Hmmm... I don't have any of those problems with my Roku devices. I have 3 of them.
  • Like
Reactions: reubenray
navychop
I suspect Fox will make me consider 2-3 more Apple TV STB purchases.
Jimbo
Hmmm... I don't have any of those problems with my Roku devices. I have 3 of them.
I have the Roku's, 2 or 3, I just rarely use them ... I prefer the Google/Android Sony set up.

People tell me that the Apps on the TV will end thier usefulness as they age ... They are doing ok for me so far ... I also have the TV take the App Updates whenever possible ... then again, I don't know how often App updates come to it.

So, so far, I'm doing ok, but if they start to get sluggish, I'll eventually change to a Roku ... I don't want to, but eventually ... (Or buy another new TV :eeek:shh:clapping:biggrin
R
I suspect Fox will make me consider 2-3 more Apple TV STB purchases.
As long as my Roku Ultra works I will use it. I use it for all of my streaming apps except for Prime. I read that Prime works best with Android TV's.
navychop
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
osu1991
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.
  • Like
Reactions: navychop
Juan
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68770 Replies · 2687309 views
  • Like
Reactions: c-spand
long_time_Dish
Really Wanna Know You - Gary Wright
  • Like
Reactions: RaiderPower
H
Don't WANNA KNOW-Maroon 5
harshness
I Want to Know What Love Is - Foreigner
Bobby
Oh What A Night For Dancing - Barry White
sdfntx
It's a Good Night for Singing - Jerry Jeff Walker
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in The Chit Chat Club
Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5569 Replies · 462466 views
Bobby
Regular$5.459​
Premium$5.899​
Diesel$7.999​
at Costco, Rohnert Park.​
  • Like
Reactions: harshness
dishstaller
Billboard along I-10 had reg at $3.81 and diesel at $5.54
Bobby
Regular$5.399​
Premium$5.899​
Diesel$7.999​
at Costco, Rohnert Park.​
osu1991
$3.55
R
$3.45 in Jane, MO.