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I'm hoping someone here might be able to offer me some suggestions for getting back my money. Here is a brief description of the situation:
We had a 2-year lease on a vehicle from Nov 2006 through Nov 2008. We prepaid for 18 months of Sirius service on the vehicle (the first 6 months were free) through the dealership and were told that we were all set. We were never in direct communication with Sirius, so they didn't have a CC#, and we were never led to believe we were entered into a contract. When our lease term ended, we turned in the vehicle and took delivery of a new one. On the new vehicle, we signed up for service by directly contacting Sirius in April of 2009.
All seemed okay until recently some fraudulent activity on our credit card prompted us to scrutinize all charges from the past couple of years. It turns out that Sirius twice charged our credit card for service on the first vehicle (the one we turned back in to the dealership in November 2008)—once in April 2010 and again in April 2011. Sirius agreed to refund the charge from April 2011, but refuses to refund the charge from April 2010. Every customer service representative I speak with gives me a different reason. One person said Sirius could not issue refunds past 1 year, while another told us that it was our fault for not being familiar with the terms and conditions. Yet another representative told us that with prepaid accounts, no cancellation is necessary and agreed that we should get a refund! Bottom line is that we were charged for service on a vehicle we hadn't owned for over 18 months. Sirius automatically associated a credit card number we gave them for a new vehicle with the old account and started charging us.
I want to reiterate that we were never presented with terms and conditions for the prepaid account, never spoke with a Sirius representative, and never gave them a credit card number (for the prepaid account). Further, both the dealership and a Sirius customer service representative told us that no action was necessary on our part to cancel the prepaid account.
We had a 2-year lease on a vehicle from Nov 2006 through Nov 2008. We prepaid for 18 months of Sirius service on the vehicle (the first 6 months were free) through the dealership and were told that we were all set. We were never in direct communication with Sirius, so they didn't have a CC#, and we were never led to believe we were entered into a contract. When our lease term ended, we turned in the vehicle and took delivery of a new one. On the new vehicle, we signed up for service by directly contacting Sirius in April of 2009.
All seemed okay until recently some fraudulent activity on our credit card prompted us to scrutinize all charges from the past couple of years. It turns out that Sirius twice charged our credit card for service on the first vehicle (the one we turned back in to the dealership in November 2008)—once in April 2010 and again in April 2011. Sirius agreed to refund the charge from April 2011, but refuses to refund the charge from April 2010. Every customer service representative I speak with gives me a different reason. One person said Sirius could not issue refunds past 1 year, while another told us that it was our fault for not being familiar with the terms and conditions. Yet another representative told us that with prepaid accounts, no cancellation is necessary and agreed that we should get a refund! Bottom line is that we were charged for service on a vehicle we hadn't owned for over 18 months. Sirius automatically associated a credit card number we gave them for a new vehicle with the old account and started charging us.
I want to reiterate that we were never presented with terms and conditions for the prepaid account, never spoke with a Sirius representative, and never gave them a credit card number (for the prepaid account). Further, both the dealership and a Sirius customer service representative told us that no action was necessary on our part to cancel the prepaid account.
30 Replies
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4775 views
I have had XM since 2003. Been on month to month plans and the last few years have been on yearly plans and I was never told about an ETF verbally or in writing from the company.
SiriusXM can argue that electronic signatures are valid, and they are, but contracts of adhesion are always interpreted in favor of the party who did not "write" the contract. In this case the consumer.
That's probably why SiriusXM dropped the policy, they would lose this argument in court and more importantly with the credit card company for the consumer every time.
As for calling SiriusXM customer care, it's something I avoid like the plague.....
SiriusXM can argue that electronic signatures are valid, and they are, but contracts of adhesion are always interpreted in favor of the party who did not "write" the contract. In this case the consumer.
That's probably why SiriusXM dropped the policy, they would lose this argument in court and more importantly with the credit card company for the consumer every time.
As for calling SiriusXM customer care, it's something I avoid like the plague.....
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Good...simple humor. Enjoy
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
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199 views
Staff member
HERE TO HELP YOU!
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151 views
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Videos like this can make you appreciate the things we take for granted.
View: https://www.youtube.com/shorts/a2cgQidHQJI
View: https://www.youtube.com/shorts/a2cgQidHQJI
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Continuing the Kilauea thread in the Pub here. Perhaps the Iceland one too next time there's remarkable activity.
Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.
You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.
www.usgs.gov
View: https://youtu.be/Uecu2seh4b4
Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.
View: https://youtu.be/iws3rh5vLAQ
Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.
You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.
Monitoring Data for Kīlauea
For more information on how electronic tiltmeters and GPS receivers help monitor the deformation of Kīlauea volcano, see the HVO Deformation page.
View: https://youtu.be/Uecu2seh4b4
Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.
View: https://youtu.be/iws3rh5vLAQ
124 Replies
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3713 views
Supporting Founder
Since the Reds have there thread we should too!
Last watched Nine inch Nails
Next 3:10 to Yuma
Last watched Nine inch Nails
Next 3:10 to Yuma
5397 Replies
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511789 views
Last of the Dogmen is my favorite of hers.
Pub Member / Supporter
Not sure saving $24/year is worth it unless you're a hardcore Philo user. I'll stick with monthly.
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248 views
Oh boy, I can't wait!
'Rockford Files' Reboot Gets NBC Pilot Order
I grow tired of all the reboots. Most I don't bother with but will depend on the actor chosen.
I grow tired of all the reboots. Most I don't bother with but will depend on the actor chosen.
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767 views
Pub Member / Supporter
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33 views
Pub Member / Supporter
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38 views
I have Dish with Hopper3. I choose to get local channels OTA and had a "guide list" established at my previous home. Having moved a few miles away, I wanted to update the list by appending a couple new stations via a rescan. As many would know, some stations come in with the UHF/VHF antenna aimed in one direction, while others come in better with a different direction.
Unfortunately, when a scan is done (bringing in 25-30 stations for that particular antenna aim), the dialog screen does not present the established guide list; it presents an empty field to the right that the scanned stations may be selected one by one and added to the empty guide. But because of antenna aim, some stations originally saved are missing, and would have to be retrieved with a different antenna aim. But as I explain, if a 2nd scan is done with a different antenna aim, the stations saved from the first scan are lost.
It troubles me that Dish didn't develop software that would allow a user to simply append only 1 or 2 channels to the established list.
Any thought on this? Has anyone experienced this or heard of this from others?
Unfortunately, when a scan is done (bringing in 25-30 stations for that particular antenna aim), the dialog screen does not present the established guide list; it presents an empty field to the right that the scanned stations may be selected one by one and added to the empty guide. But because of antenna aim, some stations originally saved are missing, and would have to be retrieved with a different antenna aim. But as I explain, if a 2nd scan is done with a different antenna aim, the stations saved from the first scan are lost.
It troubles me that Dish didn't develop software that would allow a user to simply append only 1 or 2 channels to the established list.
Any thought on this? Has anyone experienced this or heard of this from others?
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538 views
