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pabster892

Last reply Feb 3, 2012 · posted in DIRECTV General Forum

Whole Home DVR Not Working - Need Advice

Hi folks,

Just had system installed early Dec 2011. I have a very simple setup; A single HR21-200 DVR and a single H24-100 HD Receiver in a bedroom. That's all. I have the SWiM dish and switch (?) and connected also is a Broadband Internet DECA (I believe "Cinema Connection Kit" is what it is referred to.)

So here's the deal...went online tonight, activated whole-home. Both the receiver and the DVR confirm service is authorized. But only the receiver in the bedroom has an internet connection, and of course neither unit can see the other. I'm thinking I need to order 2 separate DECA adapters to get this working? But I still don't understand why the bedroom receiver has internet access and the DVR does not. Do I need multiple "Cinema Connection Kit" as well? No way in hell I'm paying them to come and remedy this so I either get it working or just forget the Whole Home thing, not worth the money or hassle. I won't use it much, just thought it would be handy but I'm not going to get too excited over it.

Any ideas? I've tried searching various threads and forum posts but it seems very confusing. Any advice / help would be appreciated.

Thanks!

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BobStokesbary

Jan 31, 2012

pabster892,
I am just a tad confused here too. You mention a Cinema Connection Kit being attached to your system, but they only work for downloading to a DVR. It sounds like your tech just did not hook up your internet connection to your HR21 beause you do not list your HR21 as having this wire on the back. So can I guess that you have never had Video on Demand capability since your install? I do find it a bit bizarre that he did not install the DECA on your HR21 when he installed the Cinema Connection Kit since it really was necessary for VOD to work. You may want to call D* and complain that your VOD does not work. Then you would get the DECA for free.
Bob

pabster892

Jan 31, 2012

BobStokesbary said:
pabster892,
I am just a tad confused here too. You mention a Cinema Connection Kit being attached to your system, but they only work for downloading to a DVR. It sounds like your tech just did not hook up your internet connection to your HR21 beause you do not list your HR21 as having this wire on the back. So can I guess that you have never had Video on Demand capability since your install? I do find it a bit bizarre that he did not install the DECA on your HR21 when he installed the Cinema Connection Kit since it really was necessary for VOD to work. You may want to call D* and complain that your VOD does not work. Then you would get the DECA for free.
Bob

Excellent point, and I will do that. No excuse for the tech not doing it, just in a hurry as they always are. He actually left the Cinema Connection Kit just sitting there because for some reason it would not sync that day and he couldn't wait. It works fine now (obviously) but without that DECA dongle on the HR21 it is worthless at this point. BTW I did have On Demand working by just running wired ethernet to my router at one point but I knew that was not a long-term solution as I wanted whole-home and such, and would need to use DECA networking at some point.

EDIT: Then again the adapter is only about $20...might just order one and get on with it, instead of the hassle of dealing with levels of support and such. I know they should have done it but I probably should have followed up better on it as well...guess you live and learn.

PATECO

Jan 31, 2012

pabster892 said:
It works fine now (obviously) but without that DECA dongle on the HR21 it is worthless at this point. BTW I did have On Demand working by just running wired ethernet to my router at one point but I knew that was not a long-term solution as I wanted whole-home and such, and would need to use DECA networking at some point.

If the Ethernet wire to your router is still there, just plug it in to your HR21, and you don't need the decca adapter for that box. As long as the home cinema kit and HR21 ethernet are run to the same router, they will see each other. Ethernet is a better connection anyway.

BobStokesbary

Jan 31, 2012

PATECO said:
If the Ethernet wire to your router is still there, just plug it in to your HR21, and you don't need the decca adapter for that box. As long as the home cinema kit and HR21 ethernet are run to the same router, they will see each other. Ethernet is a better connection anyway.

Point well taken! Granted it is the "unsupported" version, but it should work just fine and his whole home should light right up. I should have caught that too. Then he can call D* and get them to send him the DECA for backup.

pabster892

Jan 31, 2012

PATECO said:
If the Ethernet wire to your router is still there, just plug it in to your HR21, and you don't need the decca adapter for that box. As long as the home cinema kit and HR21 ethernet are run to the same router, they will see each other. Ethernet is a better connection anyway.

Darn, would that really work? My understanding was that having the ethernet connected disables DECA and thus my receiver in the bedroom would not be able to see and communicate with the HD DVR; I will give it a try and see what happens.

BobStokesbary

Jan 31, 2012

Yes, it will work. The issue with putting the internet connection directly into the back of the receiver only applies to the H/HR24 models where doing so disconnects the internal DECA. A DECA only converts the twisted pair signal to something that can move over the coax and back. In your case you can insert the internet to the back of you HR21 and things should be OK. But, like said before, it is "unsupported". So you can't call with problems. But, we can certainly help.

pabster892

Jan 31, 2012

BobStokesbary said:
Yes, it will work. The issue with putting the internet connection directly into the back of the receiver only applies to the H/HR24 models where doing so disconnects the internal DECA. A DECA only converts the twisted pair signal to something that can move over the coax and back. In your case you can insert the internet to the back of you HR21 and things should be OK. But, like said before, it is "unsupported". So you can't call with problems. But, we can certainly help.

Well I'll be, what an easy fix. Sure enough, it came right up. Didn't even need to reboot the HD DVR...

I will still be looking to get a DECA just in case but glad to be up and running for now. I appreciate all the help here, this is a fantastic place. Thanks!

PATECO

Feb 3, 2012

BobStokesbary said:
Point well taken! Granted it is the "unsupported" version, but it should work just fine and his whole home should light right up. I should have caught that too. Then he can call D* and get them to send him the DECA for backup.

The only reason it is usupported is that DirecTV doesn't want to take any responsibility for the customers home network. Their techs are not trained in router and network configuration, and Directv doesn't want to be blamed for screwing up someones home network. By using decca and only making one connection to the customers network, they save themselves a lot of headaches.

HIFI

Feb 3, 2012

PATECO said:
The only reason it is usupported is that DirecTV doesn't want to take any responsibility for the customers home network. Their techs are not trained in router and network configuration, and Directv doesn't want to be blamed for screwing up someones home network. By using decca and only making one connection to the customers network, they save themselves a lot of headaches.

:up

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TVHabit

Last reply 34 minutes ago · posted in Free To Air (FTA) Discussion

Hybrid Dish setup

Picked up a sweet directv dish, mount, twin lnbs and a short cable.
Has anyone converted one to FTA? A Frankenstein of sorts...

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Brct203

Oct 13, 2026

would probably also work well for NHK on 101W and possibly for PBS on 99W. I used one for a while on 30W. Just keep in mind that because it's undersized for those satellites, it might work fine in clear weather but won't have much margin to account for signal degradation during rain/snow

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one_db_compression

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If you can find one, the Shaw / Star Choice 75e ellipticals are great for use on 97, 99, and 101W. They are really just rebranded ChannelMaster 75 cm reflectors and use linear LNBFs by default out of the box.

Everyone else's mileage may vary.

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TVHabit

Sunday at 10:12 AM

I have read that some have converted this type dish but after giving it a good look, it's the lnb conversion that is the bottleneck. Does anyone have a picture of their attempt to configure the lnb? I watched a video on youtube from the save it for parts guy and he used duct tape! Guess it worked but I'm thinking something a bit more permanent!
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Many of us have used a universal LNBF mount (or get creative with L brackets and plumbers tape - perforated metal strapping). Use a few inches of aluminum tube (or a piece of 1x2" lumber) to extend the support arm (replacing the plastic mount used by DirecTV and Dish) to place the LNBF throat opening at the correct distance from the reflector, the correct height and at the correct angle. Nothing magical... simply place the new linear LNBF in the center at the same distance, height and angle as the current combo.
www.amazon.com/Universal-Single-Bracket-Holder-FTA-US/dp/B074L85WK2

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k4otl

34 minutes ago

To add: 101W Ku seems to be (one of if not the) strongest for me, and if I only had Ku I definitely want 101W for the music mux, it's robust FEC and strong signal help a lot. I've thought about using a used Dish/DirectTV dish at my Dads to supplement his OTA (mainly for my benefit when I visit

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

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Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

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Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

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Foxbat said:
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naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
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I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

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jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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Almighty1 said:
it will likely fix the OTA Single Tuner

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Almighty1 said:
it will likely fix the OTA Single Tuner

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reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

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long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

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reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

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Whole Home DVR Not Working - Need Advice

Hybrid Dish setup

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