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The following is an except.. before anyone suggests I have contacted the DiRT team and no one has given me a response... If I was an investor in this company, I would run for the hills... anyway... hope it is okay to post this whole thing..
Michelle (ID: GP5): Hi, my name is Michelle (ID: GP5). How may I help you?
Michelle (ID: GP5): Thank you for contacting the customer loyalty helpdesk at dish. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Michelle and my operator ID is GP5. I am looking forward to helping you today.
Arlene McKay: Hi.. while I was waiting I composed a message...
Arlene McKay: Hi, IU just got transferred to you… As you can see on my account notes, we have a cancelation request to take effect on Monday, however I would really not like to have to cancel; but the events of the last couple days have really infuriated me..
We had signed up for service, between six and seven weeks ago. We were supposed to get a 722K box, that would act as a "whole home dvr" service for us (We only have two tv's.. both 3D HDTV's)… as we were current Directv customers with that service… So, since we figured that would work, we decided to go ahead and sign up for service…
When the installer got her and installed the dish, the Picture Quality of the second tv turned out to be horrible, it was a really blurry and unacceptable picture.. So we said, hey we have directv it works… we are happy with it, thank you for coming out… Not wanting to lose our business, The tech called into someone on the phone and we were told basically that if we continued the install and remained customers, when they NEW whole home DVR product was available, we would be allowed to upgrade to it, because of the issues we have had….. so with that confirmed via phone and installer, we decided to go through with the install…
Now we are being told that we are not eligible to upgrade and we must pay something like 684 dollars to do this…. During our initial call, we even said, we could wait until it was offered to take advantage of whatever special was being offered, but we were told again, if we signed up then, we would be afforded whatever offer was being offered…
Unfortunately, this was not to be the case… Now, I am not trying to be unreasonable? I thought I might have to pay 99 dollars or something to that effect, but to try to squeeze 684 dollars out of a customer, who was told "they wouldn't have to worry", to be basically seems like a bait and switch… This is why I have asked to have the service cancelled..
Like I said, I do not want to HAVE to do this.. I do not want to have to call DirecTV back and have them set up our service again, but our of principal, I cannot seeing continuing to pay for service when I have been led to believe I would be getting a service I am not.
Arlene McKay: that sort of sums up my frustrations.. situations..
Michelle (ID: GP5): Hello Arlene. Give me a few moments to read what you have written. I will be right with you.
Arlene McKay: take your time.. 
Michelle (ID: GP5): I completely understand your frustration Arlene. I know you are wanting the Hopper. You are so new that it we just need a little time to be able to do that for the 99.00 fee. I know it is just infuriating. Let me see what I can do. I will be right back.
Arlene McKay: ok
Arlene McKay: and I do understand that I am "new".. but that is why I had the conversation when we signed up.. I wanted to make sure this very situation didn't happen.. I was more than comfortable waiting for the product to be released.. in order to take advantage of the "new" customer special.. if we were not "promised" that, we would have cancelled that day, and then would be signing up right now..as a "new" customer, instead of now considering cancelling and never comming back.....
Arlene McKay: but I do thank you for taking the time to look into this
Michelle (ID: GP5): I understand. I am seeing if I can get the fee waived. I can absolutely get a technician out to see if we can fix the picture on the 2nd TV until then.
Arlene McKay: No, we ended up getting a 622 box which fixed the picture quality.. however leads to dvr fustration becauxse we cannot watch the same show in both rooms
Arlene McKay: 612
Arlene McKay: rather
Arlene McKay: I think.. some sort of box with a DVR.. where its frustrating because things are randomly deleting off of the dvr as well.
Michelle (ID: GP5): I do see that. It looks like you have a 722 and a 612. We will be able to get that for you with the better price very soon. We just need a little time.
Michelle (ID: GP5): It should definitely not be doing that.
Michelle (ID: GP5): Can I send you a new one?It sounds like that one DVR is having a issue.
Arlene McKay: That is not what I want though.. the 612 was only supposed to be "quick fix" to keep us happy until the new line of boxes came out..
Arlene McKay: like i said we were promised this..when we signed up... if we wern't promised, we wouldn't have signed up..
Michelle (ID: GP5): I do understand Arlene.
Arlene McKay: I would be signing up today ..and would have zero problems.. instead.. I am unhappy because I have to go in between rooms.. and I have shows disappearing and I've been lied too (from what it seems)
Arlene McKay: I am thinking that keeping me as a customer isn't important.. I can go back to directv and have the whole home dvr... i just didn't think companies really wanted to loose customers
Arlene McKay: to me I am not being unreasonable.. we were promised the whatever the new customer office was.. (which is free).. I am even willing to pay what the current customer upgrade fee is which is 99 dollars... that to me is a happy medium
Arlene McKay: and not an unrealistic request based upon the promise I was given
Michelle (ID: GP5): I understand. Give me just a moment to see what I can do. I need to talk to a supervisor. I will be right back.
Michelle (ID: GP5): Arlene. Thank you for your patience. I am not able to override the price. We would just need to wait just a bit for the upgraded to become available for you. I am so sorry.
Arlene McKay: Its okay.. I guess I will go through with that complementary cancelling set forth on Monday and bring my business elsewhere where I can get the whole home service... Its hard to continue to do business with a company when they have lied to you
Michelle (ID: GP5): I am sorry I was not able to get this done for you Arlene. I tried really hard.
Michelle (ID: GP5): If you do opt to take the survey that will pop up after we have finished, it is for the service I have provided for you today. Have a wonderful day and thank you for contacting dish!
Arlene McKay: like I said, I was willing to meet halfway, no one can give an EXACT time frame on waiting "a bit".. I have seen people online say theyve been customers for 14 years and were told to wait... so again, like I said, we were promised..
Arlene McKay: before you leave what exactly is the "best price" you can offer and what is "how long"?
Michelle (ID: GP5): I am not sure on the how long. It goes on an account by account basis. Let me see if I can price it out for you. With it being in a voluntary disconnect it will take me just a moment.
Michelle (ID: GP5): Right now the Hopper is 449.0 and each Joey would be 99.00. If you can wait for just a bit we would be able to lower that by over 1/2. I am not able to discount anything at this time. I am so sorry.
Arlene McKay: that is fine, I thank you for trying.. obviously I am not willing to wait, I was told I could have it.. all I would have had to do was wait six weeks and I could have had it completely free.. like said.. I have had nothing but problems with the current setup.. pixelation.. recordings from my dvr disappearing.. all of that..
Arlene McKay: all the way I have been told oh well... i figured all I had to do was wait for the next box.. now I am being told this.. so yes, as you can see I have been "promised" once, no further "promises" (i.e. wait a bit.. when the "bit" cannot be defined) hold much water..
Michelle (ID: GP5): I am really sorry. If I could waive the fees for you I would but I cannot.
Arlene McKay: That is fine, I know the position your are in, I am just shocked that someone in that building is okay with the fact they are losing a customer
Arlene McKay: your manager does know we are canceling right?
Arlene McKay: like over 350 dollars he is going to loose a customer who will spend about 2400 dollars a year
Michelle (ID: GP5): Yes. There is a cancel set up for you. I really am sorry Arlene.
Arlene McKay: Okay, just so that is known..
Arlene McKay: there is nobody higher than you?
Michelle (ID: GP5): There is but yu have reached the highest level available via chat. To speak with a supervisor please call us at 1-800-333-3474 or 1-888-683-6074.
We had signed up for service, between six and seven weeks ago. We were supposed to get a 722K box, that would act as a "whole home dvr" service for us (We only have two tv's.. both 3D HDTV's)… as we were current Directv customers with that service… So, since we figured that would work, we decided to go ahead and sign up for service…
When the installer got her and installed the dish, the Picture Quality of the second tv turned out to be horrible, it was a really blurry and unacceptable picture.. So we said, hey we have directv it works… we are happy with it, thank you for coming out… Not wanting to lose our business, The tech called into someone on the phone and we were told basically that if we continued the install and remained customers, when they NEW whole home DVR product was available, we would be allowed to upgrade to it, because of the issues we have had….. so with that confirmed via phone and installer, we decided to go through with the install…
Now we are being told that we are not eligible to upgrade and we must pay something like 684 dollars to do this…. During our initial call, we even said, we could wait until it was offered to take advantage of whatever special was being offered, but we were told again, if we signed up then, we would be afforded whatever offer was being offered…
Unfortunately, this was not to be the case… Now, I am not trying to be unreasonable? I thought I might have to pay 99 dollars or something to that effect, but to try to squeeze 684 dollars out of a customer, who was told "they wouldn't have to worry", to be basically seems like a bait and switch… This is why I have asked to have the service cancelled..
Like I said, I do not want to HAVE to do this.. I do not want to have to call DirecTV back and have them set up our service again, but our of principal, I cannot seeing continuing to pay for service when I have been led to believe I would be getting a service I am not.
10 Replies
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1975 views
Staff member
Pub Member / Supporter
Please post your remote make/model here and any details of your issue. We are looking to collect as many examples as possible. I may reach out to you for your receiver number, but please do not post it here.
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
If you've already reported this to me, please repost it here so I can track all instances in one thread.
Thanks!
Brittany
26 Replies
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1100 views
Yea, I've only been a CIO for the last 30 years!
Trust me, when something important breaks, they get to own it!
My Hopper 3 updated itself to H713 last week and the IR issue is worse now. On H711, I could be on an SD channel for several hours and the IR side of my H3 would still be responsive without my having to tap the View button on my Pronto Pro every 15 minutes. Now, if I stay even on an SD channel without tapping the View button at least once an hour, it becomes unresponsive to my Pronto Pro without tapping the View button at least 5-20 times, just like on the HD and 4K channels. So, H713 actually made the issue worse. 
brittanygarden
brittanygarden
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68700 Replies
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2682406 views
Pub Member / Supporter
Pissed off at the crappy healthcare costs
My health Insurance renewal for 2027 just came in. Going from $827 a month to $1,187 a month. Deductible going up a $1k to $9,350. Max out of pocket also going up $1k to $11,000. Doctor co-pay of $40. Urgent Care co-pay $50. ER 50% coinsurance after deductible. That's all in network. Out of network is double, should it be needed.
Have to think about this. I'm really tempted to just go without now. I only go to the doctor once or twice a year. I pay out of pocket for Tirzepitide and can do without the Rosuvastatin (crestor) now. Really tired of spending over $10k a year and getting nothing out of it.
After years with Blue Cross I switched last year to Ambetter as my Blue Cross premium was going from $1200 to $1800 for a Silver plan and the Bronze plan was still going to be $1300 at BCBS. Ambetter was $827 for the same coverage with a Bronze plan. Didn't think it would jump this much so soon.
I'm guessing a Silver plan is probably over $2,000 a month for 2027.
33 Replies
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454 views
Such a scam. Healthcare.gov shows me cheaper individual plans available for 2027 from ambetter that ambetter doesn't show on their website. Looked it up. I've spent $68,000 in premiums the last 5 years and got nothing out of it except a few doctors visits and labs.
I have Dish with Hopper3. I choose to get local channels OTA and had a "guide list" established at my previous home. Having moved a few miles away, I wanted to update the list by appending a couple new stations via a rescan. As many would know, some stations come in with the UHF/VHF antenna aimed in one direction, while others come in better with a different direction.
Unfortunately, when a scan is done (bringing in 25-30 stations for that particular antenna aim), the dialog screen does not present the established guide list; it presents an empty field to the right that the scanned stations may be selected one by one and added to the empty guide. But because of antenna aim, some stations originally saved are missing, and would have to be retrieved with a different antenna aim. But as I explain, if a 2nd scan is done with a different antenna aim, the stations saved from the first scan are lost.
It troubles me that Dish didn't develop software that would allow a user to simply append only 1 or 2 channels to the established list.
Any thought on this? Has anyone experienced this or heard of this from others?
Unfortunately, when a scan is done (bringing in 25-30 stations for that particular antenna aim), the dialog screen does not present the established guide list; it presents an empty field to the right that the scanned stations may be selected one by one and added to the empty guide. But because of antenna aim, some stations originally saved are missing, and would have to be retrieved with a different antenna aim. But as I explain, if a 2nd scan is done with a different antenna aim, the stations saved from the first scan are lost.
It troubles me that Dish didn't develop software that would allow a user to simply append only 1 or 2 channels to the established list.
Any thought on this? Has anyone experienced this or heard of this from others?
1 Replies
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54 views
After having continuing trouble with my eight+ year old Dell Inspiron laptop I am looking to hopefully catch a good deal on new one. My options to buy is Costco and Sam's Club. It seems like a lot of new laptops are 2 in 1 which I do not need. I use the laptop to mainly surf the web and keep up with my finances, money and bills. I would like to have at least a 15" screen and having a touchscreen is a plus. The keyboard would need to lighted also. I don't game any. It would have to be Windows instead of and not Mac. The brands I see the most are Asus, Dell and HP. My two last laptops has been Dell's. Of these brands are there any standouts over the other brands. My budget (hopefully) is $600+-. Also while researching I noticed that do not have ethernet ports.
8 Replies
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141 views
Pub Member / Supporter
Lifetime Supporter
Dang female lions don't mess around when it comes to their kiddos....aka whelps.
View: https://www.youtube.com/shorts/Vvefv5xW77s?feature=share
View: https://www.youtube.com/shorts/Vvefv5xW77s?feature=share
0 Replies
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29 views
Supporting Founder
Pub Member / Supporter
Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
139 Replies
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2051 views
S
when was the last time they innovated something
I'd probably say when they came up with their M-series of processors with integrated memory. That allowed Apple to get away from the inefficient Intel CPUs that were limiting their notebook computers.when was the last time they innovated something
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
180 Replies
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3084 views
..I hate playing in Ames.
I hate playing in LA ...
Buckeyes had 2 weeks off and came out and looked absolutely terrible ... broke in a new Freshman Qb, but that wasn't the worst part ... undiscipline play, at last count they had 10 penalties.
Freshman in the end of the game trying to play catch up, had a lot of Over throws ... Bucks lose ...
#1 Miami struggled but pulled away in the end beating North Carolina by 3 ...
Tuesday the CFP brings out thier Playoff Top 12 again ... Buckeyes should drop from #2 to about #22 (they won't) had they had thier Starting QB, it would have been a different game ...
They could lose the rest of thier games at this point.
My in-Laws came from Iowa, she was a graduate of ISU. Unranked Iowa teams beat the #24 and #25 teams on Halloween.
And I heard that your QB made a poor choice after scoring the tying touchdown, leading to a fifteen yard penalty on the ensuing kickoff. The Cyclones were then able to take advantage of the resulting field position to get close enough to score the winning field goal.
In a NCAA Football season of bizarre endings, this has to rank right up there.
I had an old Wireless Joey replaced by a Wireless Joey 4 (Android TV) - still have a Hopper 3 without the Hopper Plus. What do I have to do to get the EPG to show channel logos instead of "Dish"? This is annoying as hell and it's been this way for over a month…
1 Replies
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36 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
432 Replies
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14619 views
S
www.aboutamazon.com
Amazon to acquire Globalstar and expand Amazon Leo satellite network
Globalstar satellites, radio frequency spectrum, and operational expertise will enable Amazon Leo to add Direct-to-Device (D2D) services to future generations of its low Earth orbit satellite network.
www.aboutamazon.com
S
www.foxnews.com
SpaceX reportedly seeks 80,000 cell sites to become a wireless carrier | Fox News
SpaceX is reportedly pursuing 80,000 cell sites to turn Starlink into a wireless carrier that could compete with Verizon, AT&T and T-Mobile for cell coverage.
www.foxnews.com