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3HaloODST

Pub Member / Supporter

Last reply Jul 15, 2012 · posted in DISH Network Support Forum

Make Hopper/Joey a little more SD-Friendly.

Hi all,

I just upgraded from two 722Ks, feeding two HDTVs and two SDTVs. Now I have 2H/2J. Everything is fantastic other than menu legibility on the SDTVs. The words are just barely legible, and certain things (such as the event descriptions on the Daily Schedule) are darn-near impossible to read on the SDTVs, especially with the very low-contrast black text on a gray background. I think that there should be an option for text size and even give the option to have logos on or off, also maybe higher-contrast color schemes. The new menus look fantastic on the HDTVs however the logos take up precious space that the SDTVs need for larger text.

Also the H/J do not take into account for overscan all that much. Even HDTVs still implement overscan, some more than others, some you can turn overscan on or off, others you can adjust the amount of overscan, but for the most part H/J do not seem to compensate very much for overscan. Things such as the colors by the events in the Daily Schedule can get cut off by the SDTVs, and even some HDTVs with overscan enabled.

My 722Ks had the option to change text size in the guide, here's hoping that H/J will have options like this soon. I know that SDTVs are no longer being sold for the most part, but SDTVs can also last for decades, so I think that Dish should still take into account getting the menus legible on them.

My 2c. Overall first impression is great, other than this issue and the issues we were having during installation with Joeys refusing to link to their respective Hopper, or even linking to the wrong Hopper or the other Joey.

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ScottChez

Apr 29, 2012

When people order the Hopper and Joey there should be a disclaimer so the customer knows there SD TVs are going to have a hard time see the Channel Guide.

Most are getting 2nd and 3rd Joeys for there older SD tis located in the basement or kids room only to find AFTER they signed a Two year contract that it is real hard to use the Channel Guide as the font is too small. At this point they are stuck in a contract can there is nothing they can do but to spend hundreds more on a HD TV.
Dish at least needs to offer a 3 hour guide like they have on there other boxes.
The customer needs to be told about this BEFORE ordering.

3HaloODST

Apr 29, 2012

ScottChez said:
When people order the Hopper and Joey there should be a disclaimer so the customer knows there SD TVs are going to have a hard time see the Channel Guide.

Most are getting 2nd and 3rd Joeys for there older SD tis located in the basement or kids room only to find AFTER they signed a Two year contract that it is real hard to use the Channel Guide as the font is too small. At this point they are stuck in a contract can there is nothing they can do but to spend hundreds more on a HD TV.
Dish at least needs to offer a 3 hour guide like they have on there other boxes.
The customer needs to be told about this BEFORE ordering.

My sentiments exactly. I'm not sure why other people think that SDTVs are going to disappear overnight. I mean after all, I would say EASILY that SDTV customers are the majority of Dish subscribers. As I said people are waiting for the TVs to die but they are very robust. I don't need an HDTV in the rooms that have the SDTVs (yet.) I've got two other HDTVs I can watch if I want HD. I shouldn't have to buy more HDTVs just to conform with Dish. I think that if Dish wants H/J to be their answer to whole-home DVR, then they need to consider SDTVs as well as HDTVs. Hardly anyone has HDTVs in every room in their house.

Scott Greczkowski

Apr 29, 2012

I do know they are working on better SD support, including listings instead of picture tiles for shows recorded on the DVR.

They know they have a lot of mixed HD / SD households.

DishSubLA

Apr 29, 2012

Scott Greczkowski said:
I do know they are working on better SD support, including listings instead of picture tiles for shows recorded on the DVR.

They know they have a lot of mixed HD / SD households.

But will this mean the HD at the Joey would also lose its great enhancements for HD such as channel logos, etc, the same great interface/eye candy as the Hopper? I would NOT want to lose the picture tiles, etc. at the Joey. Now if Dish implements this as a seperate SD display OPTION at the Joey that would preserve all the visual goodies in HD for the Joeys.

Scott Greczkowski

Apr 29, 2012

DishSubLA said:
But will this mean the HD at the Joey would also lose its great enhancements for HD such as channel logos, etc, the same great interface/eye candy as the Hopper? I would NOT want to lose the picture tiles, etc. at the Joey. Now if Dish implements this as a seperate SD display OPTION at the Joey that would preserve all the visual goodies in HD for the Joeys.

No it will be selectable on each Joey / Hopper.

Some HD folks dont like the Title Art for their DVR listings so they will have an option to set it back to a list.

gregleg

Apr 30, 2012

Scott Greczkowski said:
No it will be selectable on each Joey / Hopper.

Some HD folks dont like the Title Art for their DVR listings so they will have an option to set it back to a list.

That will address our #1 gripe. So far I love our Hopper/Joey setup, but my wife and I both miss the simple lists. She also needs a larger, higher contrast font option even on our HDTVs. (Ironically, even though my eyes are worse than hers, I'm far more used to small fonts and the like from working as a developer all day, so I have no problems seeing the text even on our remaining soon-to-be-retired SD set)

Of course, by the time they roll out a list option we're going to be used to the icons

CallMeDavid

May 4, 2012

Just the option of adjustable font size could make all the difference here. Chances are the UI is java/xml based, and allowing adjustable font sizes is only a few lines of code.

clotter

May 4, 2012

I agree 100% on an option to increase the font size/decrease the number of lines in the guide. My wife cannot read the guide at all on her 32" SDTV from her viewing position. We're one of the many mixed households with 2 HD and 2 SD sets yet.

JrC

Jul 15, 2012

3HaloODST said:
My sentiments exactly. I'm not sure why other people think that SDTVs are going to disappear overnight. I mean after all, I would say EASILY that SDTV customers are the majority of Dish subscribers. As I said people are waiting for the TVs to die but they are very robust. I don't need an HDTV in the rooms that have the SDTVs (yet.) I've got two other HDTVs I can watch if I want HD. I shouldn't have to buy more HDTVs just to conform with Dish. I think that if Dish wants H/J to be their answer to whole-home DVR, then they need to consider SDTVs as well as HDTVs. Hardly anyone has HDTVs in every room in their house.

The guide is not very readable with a smallish HDTV.

3HaloODST

Jul 15, 2012

Yeah hopefully they're going to release the newer interface soon, however they need to fix the whole-home issues created by S213 first (or in my dreams, do both in one release.)

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CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

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mheisen

Last reply Today at 3:43 AM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Yesterday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Yesterday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Yesterday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Today at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

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slow_poke_pete

Today at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

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