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Open Letter to DISH Management Re: Lack of Manual Timer and No-VIP receiver policy on Hopper account
To Dish Management:
Charles W. Ergen, Chairman of the Board
Joseph P. Clayton, President and Chief Executive Officer, DISH Network
Jim DeFranco, Executive Vice President
Bernie Han, Executive Vice President and Chief Operating Officer
Tom Cullen, Executive Vice President
W. Erik Carlson, Executive Vice President, Operations
Roger Lynch, Executive Vice President, Advanced Technologies
(If anyone knows their direct email addresses or postal mail address, please reply)
I'm an high-end loyal DishNetwork customer for more than 10 years. I'm also a lover of high end audio and video technology as I am usually the first one in line to purchase the latest electronic gadget the day they're released. Several years ago, I had to beg your executive department to allow me to purchase the first HD DVR 921 receiver when it first got released in limited supply.
Unfortunately, my search for the greatest Dishnetwork receiver has stopped with your the last 2 flagship receivers - the 922 and the revolutionary Hopper/Joey system.
There are two reasons for my recent cancellation of the Hopper/Joey order:
The lack of OTA turner and the ability to record programs manually.
Currently I record all the network shows on the excellent 2-turner OTA turner of my 722 receiver because the picture quality is superior on my $3500 HDTV screens and I watch a lot of shows on certain OTA sub-channels that are not carried on Dishnetwork's local HD lineup.
I understand the OTA turner will be available later this summer though it unfortunately will be a downgrade from the dual turner capability of the 722 receiver.
More importantly, I timer record many excellent radio shows off the Sirius music channels. Currently using DISH DVRs is the only flexible to time shift Sirius music channel radio shows. Since there is no program guide on Sirius channels, it would be impossible for me to record any specific time period for the Sirius shows I want to listen. Similarly, once OTA turner becomes available, I would be unable to record shows on the OTA sub-channels since there are no program information on the majority of those channels.
I understand changes in receiver features would take time to become reality and I was willing to activate an additional VIP receiver just to record OTA and Sirius channels. However, since it is not possible to add VIP receiver to a Joey/Hopper account, such compromise would require me to open up a secondary DISH account and purchase the American Top 120 ($44.99 a month) AND paying a separate $6 DVR fee to accomplish the manual recording of OTA and Sirius channels that I can already do on the 2-years old 722 receiver.
If I were allowed to add one VIP receiver to use the Manual Recording feature to my existing account, it would only cost $10 additional receiver fee.
I'm writing to plead the DISH management to allow the talented Echostar programmers to restore the manual recording capability on the excellent Hopper/Joey system or at least allow VIP receiver on Hopper/Joey account during the interim before the program coding is complete.
Sincerely yours,
Charles W. Ergen, Chairman of the Board
Joseph P. Clayton, President and Chief Executive Officer, DISH Network
Jim DeFranco, Executive Vice President
Bernie Han, Executive Vice President and Chief Operating Officer
Tom Cullen, Executive Vice President
W. Erik Carlson, Executive Vice President, Operations
Roger Lynch, Executive Vice President, Advanced Technologies
(If anyone knows their direct email addresses or postal mail address, please reply)
I'm an high-end loyal DishNetwork customer for more than 10 years. I'm also a lover of high end audio and video technology as I am usually the first one in line to purchase the latest electronic gadget the day they're released. Several years ago, I had to beg your executive department to allow me to purchase the first HD DVR 921 receiver when it first got released in limited supply.
Unfortunately, my search for the greatest Dishnetwork receiver has stopped with your the last 2 flagship receivers - the 922 and the revolutionary Hopper/Joey system.
There are two reasons for my recent cancellation of the Hopper/Joey order:
The lack of OTA turner and the ability to record programs manually.
Currently I record all the network shows on the excellent 2-turner OTA turner of my 722 receiver because the picture quality is superior on my $3500 HDTV screens and I watch a lot of shows on certain OTA sub-channels that are not carried on Dishnetwork's local HD lineup.
I understand the OTA turner will be available later this summer though it unfortunately will be a downgrade from the dual turner capability of the 722 receiver.
More importantly, I timer record many excellent radio shows off the Sirius music channels. Currently using DISH DVRs is the only flexible to time shift Sirius music channel radio shows. Since there is no program guide on Sirius channels, it would be impossible for me to record any specific time period for the Sirius shows I want to listen. Similarly, once OTA turner becomes available, I would be unable to record shows on the OTA sub-channels since there are no program information on the majority of those channels.
I understand changes in receiver features would take time to become reality and I was willing to activate an additional VIP receiver just to record OTA and Sirius channels. However, since it is not possible to add VIP receiver to a Joey/Hopper account, such compromise would require me to open up a secondary DISH account and purchase the American Top 120 ($44.99 a month) AND paying a separate $6 DVR fee to accomplish the manual recording of OTA and Sirius channels that I can already do on the 2-years old 722 receiver.
If I were allowed to add one VIP receiver to use the Manual Recording feature to my existing account, it would only cost $10 additional receiver fee.
I'm writing to plead the DISH management to allow the talented Echostar programmers to restore the manual recording capability on the excellent Hopper/Joey system or at least allow VIP receiver on Hopper/Joey account during the interim before the program coding is complete.
Sincerely yours,
106 Replies
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17398 views
J
As far as I know yes.MeTV guide information was not available all the time it started broadcasting over the air in my area,but the guide information has been available at TitanTV,but I don't know for how long.DISH was very polite with their response to my email when I sent it to dishquality@echostar.com .I think that's the difference don't question DISH question Echostar as they replied they would send it to the best department and if I don't hear from them in 10 days to reemail them again which I did.But it was my idea to email the station about the availability of their guide information to DISH.
I also believe if you receive a email saying it's not their responsibility,I would forward that email to the ceo address of both companies see what the executive office thinks of that reply you received(remember every one has a boss over them unless your Charlie Ergen).Good Luck!
Also don't expect results overnight as it did take a long while before I saw the guide information in my guide,in fact it was unexpected surprise because it had been awhile since my conversations with them.
As far as I know yes.MeTV guide information was not available all the time it started broadcasting over the air in my area,but the guide information has been available at TitanTV,but I don't know for how long.DISH was very polite with their response to my email when I sent it to dishquality@echostar.com .I think that's the difference don't question DISH question Echostar as they replied they would send it to the best department and if I don't hear from them in 10 days to reemail them again which I did.But it was my idea to email the station about the availability of their guide information to DISH.
I also believe if you receive a email saying it's not their responsibility,I would forward that email to the ceo address of both companies see what the executive office thinks of that reply you received(remember every one has a boss over them unless your Charlie Ergen).Good Luck!
Also don't expect results overnight as it did take a long while before I saw the guide information in my guide,in fact it was unexpected surprise because it had been awhile since my conversations with them.
As far as I know yes.MeTV guide information was not available all the time it started broadcasting over the air in my area,but the guide information has been available at TitanTV,but I don't know for how long.DISH was very polite with their response to my email when I sent it to dishquality@echostar.com .I think that's the difference don't question DISH question Echostar as they replied they would send it to the best department and if I don't hear from them in 10 days to reemail them again which I did.But it was my idea to email the station about the availability of their guide information to DISH.
I also believe if you receive a email saying it's not their responsibility,I would forward that email to the ceo address of both companies see what the executive office thinks of that reply you received(remember every one has a boss over them unless your Charlie Ergen).Good Luck!
Also don't expect results overnight as it did take a long while before I saw the guide information in my guide,in fact it was unexpected surprise because it had been awhile since my conversations with them.
I've been working on this problem for months. I have gone to the highest person I knew at Echostar in the dishquality department to get resolution ,but I still haven't got it yet. I might try writing to ceo@echostar.com and see what they say.
J
Sounds like you did just about all you can do concerning your guide information problems.Good Luck!
Sounds like you did just about all you can do concerning your guide information problems.Good Luck!
Sounds like you did just about all you can do concerning your guide information problems.Good Luck!
Thanks ,but I don't see us ever getting guide data for these two stations. I 've just about given up .
J
Concerning my OTA guide programming issue with MeTV I did give up.It was quite a surprise to turn on my 922 that morning and see MeTV's programming information in my guide,so miracles do happen.So keep the faith,hopefully you will wake up some morning and see that programming information listed in your guide.Good Luck!
Concerning my OTA guide programming issue with MeTV I did give up.It was quite a surprise to turn on my 922 that morning and see MeTV's programming information in my guide,so miracles do happen.So keep the faith,hopefully you will wake up some morning and see that programming information listed in your guide.Good Luck!
Concerning my OTA guide programming issue with MeTV I did give up.It was quite a surprise to turn on my 922 that morning and see MeTV's programming information in my guide,so miracles do happen.So keep the faith,hopefully you will wake up some morning and see that programming information listed in your guide.Good Luck!
I pray you're right. I am still sending emails to my two contacts at Echostar, but they keep telling me that it's DISH decision to add the guide data. I really wish that DISH and Echostar had stayed ONE company instead of two. It was much easier when you only had to go through one department, instead of playing multiple departments and two companies.
I pray you're right. I am still sending emails to my two contacts at Echostar, but they keep telling me that it's DISH decision to add the guide data. I really wish that DISH and Echostar had stayed ONE company instead of two. It was much easier when you only had to go through one department, instead of playing multiple departments and two companies.
You shouldn't be going through any departments at all. Customers, plural, of the multi-million numbering type are a concern. A few thousand squeaky wheels are not. Maybe it'll be considered for future models. But until then, you have a bit of a wait.
Thanks for playing.
DISH Management
When will people learn that their desires don't always reflect the majority and therefore are likely unprofitable...
I haven't posted in almost 17 years. Over the air, sat, offline, anything-but-the-internet is still one of my avid pursuits. Been playing with offline tv viewing and offline web browsing. I have great appreciations for this site still being here. It's so hard to find public communities that haven't sold out to social media company.
3 Replies
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53 views
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
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71577 views
And again, 15 months in a row, streaming wins-
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
Cable and Broadcast added together-36.4%
Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.
Pub Member / Supporter
Lifetime Supporter
This was actually one of the more disturbing videos I've seen on this channel. IF this guy hadn't been driving a Tesla which has 360 degree cams, he would probably become a felon and had his life ruined.....all because of a lying cop. The other officers in this video didn't impress me too much either, their whole mentality was how can we nail this guy.
This is a perfect example of why I'm always a bit nervous when I get below Perry, FL. There is a huge difference between north and south Florida and everyone who lives here knows this.
View: https://www.youtube.com/watch?v=A4Q8q0KQQ14
This is a perfect example of why I'm always a bit nervous when I get below Perry, FL. There is a huge difference between north and south Florida and everyone who lives here knows this.
View: https://www.youtube.com/watch?v=A4Q8q0KQQ14
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4 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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167672 views
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/shorts/FtjH_HHTpeg
Direct YouTube Link - Guessing Costco Tech Prices
Linus on Facebook
The LTT Store
View: https://www.youtube.com/shorts/FtjH_HHTpeg
Direct YouTube Link - Guessing Costco Tech Prices
Linus on Facebook
The LTT Store
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7 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=IP8521ndPdA
Direct YouTube Link - This Week in Space 233
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=IP8521ndPdA
Direct YouTube Link - This Week in Space 233
TWIT's Website
TWIT Live Feed
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5 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/iFQxaEwwh2k
Direct YouTube Link - How It Feels Holding an iPhone Duo in Hand
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/iFQxaEwwh2k
Direct YouTube Link - How It Feels Holding an iPhone Duo in Hand
TWIT's Website
TWIT Live Feed
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4 views
Staff member
HERE TO HELP YOU!
Cutting Edge
The following is from Reddit. -
View: https://www.reddit.com/r/DirectvStream/s/orzHBkmqQW
There appears to be a new DIRECTV Gemini OTT box, the C81KW-650.
The FCC listing is partially available, and a Geekbench entry confirms it uses an Amlogic S905X5, a solid SoC for a set-top box.
I also see 4GB of RAM, and the manufacturer is SEI Robotics.
DIRECTV C81KW OTT Box - Android TV Guide
Ok found a picture of the Box too on Reddit:
View: https://www.reddit.com/r/DirectvStream/comments/1twlex0/comment/opzeqi1/
View: https://www.reddit.com/r/DirectvStream/s/orzHBkmqQW
There appears to be a new DIRECTV Gemini OTT box, the C81KW-650.
The FCC listing is partially available, and a Geekbench entry confirms it uses an Amlogic S905X5, a solid SoC for a set-top box.
I also see 4GB of RAM, and the manufacturer is SEI Robotics.
DIRECTV C81KW OTT Box - Android TV Guide
Ok found a picture of the Box too on Reddit:
View: https://www.reddit.com/r/DirectvStream/comments/1twlex0/comment/opzeqi1/
22 Replies
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837 views
The Roku Ultra series (the larger square box models that attach via hdmi) have ethernet ports
Pub Member / Supporter
Lifetime Supporter
Didn't see a thread like this so I figured why not start one. This is about natural supplements. If you aren't into supplements, fine, but please let those of us who do want to discuss this discuss it.
The first one I wanted to mention has been a real life changer. I'm 62 and still do all of my own install work at my business....also do all the yard work at the house. A few years ago I started noticing that I was losing my range of movement, it was even getting hard to bend over and lace up my boots. Almost got stuck in an attic because I couldn't get turned around once the work was done. Didn't think much of it and figured with age comes stiffness that was only going to get worse as time went on.
It was then that I stumbled across a video which was discussing rotator cuff tears and why they were to prevalent these days. Turns out, the culprit is a simple deficiency in MANGANESE which is key in keeping your tendons flexible. Most anti-biotics strip your body of any manganese it might have had which is why certain anti-biotics, especially those in the Cipro family. I actually knew a man who had two tendons tear while on that stuff.
Went to Amazon and ordered some manganese. Now it took a while, it wasn't instant, but gradually I have regained all of my flexibility. I can bend over and touch my toes while standing with no pain and putting on my boots is no longer a chore.
Pretty cheap too. The bottle I ordered was a 200 ct for under $13. They said to take double the normal dose for the first month because most people are severely lacking, then go to one a day.
The first one I wanted to mention has been a real life changer. I'm 62 and still do all of my own install work at my business....also do all the yard work at the house. A few years ago I started noticing that I was losing my range of movement, it was even getting hard to bend over and lace up my boots. Almost got stuck in an attic because I couldn't get turned around once the work was done. Didn't think much of it and figured with age comes stiffness that was only going to get worse as time went on.
It was then that I stumbled across a video which was discussing rotator cuff tears and why they were to prevalent these days. Turns out, the culprit is a simple deficiency in MANGANESE which is key in keeping your tendons flexible. Most anti-biotics strip your body of any manganese it might have had which is why certain anti-biotics, especially those in the Cipro family. I actually knew a man who had two tendons tear while on that stuff.
Went to Amazon and ordered some manganese. Now it took a while, it wasn't instant, but gradually I have regained all of my flexibility. I can bend over and touch my toes while standing with no pain and putting on my boots is no longer a chore.
Pretty cheap too. The bottle I ordered was a 200 ct for under $13. They said to take double the normal dose for the first month because most people are severely lacking, then go to one a day.
0 Replies
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13 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/6UdT8b2s_Lc
Direct YouTube Link - Advanced Shader Delivery for Starting AAA Games #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/6UdT8b2s_Lc
Direct YouTube Link - Advanced Shader Delivery for Starting AAA Games #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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6 views