see thats exactly the problem though, to me the consumer, voom corporate and the customer service should act as one entity, which it clearly isn't.
"By the way, we (customer service) did not have anything to do with that letter going out to you, nor did we have anything to do with the fact that WGN was not added"
This right here is exactly what my biggest pet peeve with corporations today is. There's no accountability. I don't care if voom customer service and voom corporate are 2 different things. To me as a consumer, it should all be transparent. Companies now a day's are doing to much, well it wasn't my department it was that department blaming, which isn't an excuse IMO. I love voom, but this sort of corporate structure just pisses me off. Though i know its not the customer services fault, they are the one's taking the calls from the customers, i can't call up corporate now can I?
Bottom line, company sends letter saying this channel is added, channel is not added, i call up customer service, they say no comment.