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I bought a Panasonic VT30 a year ago after much research and debate. One of the attractive features was the ability to have it professionally calibrated, including ISF Day and Night modes.

So I paid the retailer the fee for the calibration (which was done after "proper" pixel aging) which was performed by a well known calibrator. The set arrived and I was quite pleased with the results. The ISF modes were noticeably better than the THX mode and better than the "Custom" mode settings which were published by the same calibrator. I believe that there was quite a bit of time spent on the calibration, as it included the 3D modes as well.

Several months later we were sitting around watching a movie on Dish and POOF! the screen blinked for a moment and the picture changed in a very noticeable way. So I checked the TV menu and it had switched over to Custom, away from ISF Night (very different settings). When I went to switch it back, the ISF Night and Day settings were gone. Simply not there. Vanished.

I was astounded. The retailer and the calibrator swear that losing the calibration settings is impossible on this set. I argued back and forth for months, not knowing what to do, since the set warranty doesn't cover losing the calibration, or so I was told.

I did some additional research and learned about some software that sounds like it allows technicians to remotely access your Panasonic set and make adjustments. Perhaps some Panasonic engineer somewhere inadvertantly pointed at my set? Which would be strange, since my set would have to initiate the dialog in order for the router to allow it, I would think. It is connected to the Internet, which is very convenient for code updates and Viera access.

Has anyone ever heard of this happening?

Did I make a mistake in not calling Panasonic?

Does it even matter, now that I could buy the interface and software and do my own calibration for around $400?