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MNordquist

Last reply Sep 1, 2012 · posted in DISH Network Support Forum

Hopping Mad, I don't even know where to begin...

After calling Dish to no avail, having a tech come out and taking to my Twitter only to get the same tired responses. This seems like a good support group for me.

"Hi my name is Mike. I've had a Hopper and 2 Joeys since week 1, when the techs knew even less about them."

Some issues:
1. If you have the Guide/DVR open, count on the open application to freeze at 7pm and 10pm when Primetime Anytime kicks in.
2. "Searching for Hopper 'Family Room'...(take a bathroom break)." I spent 45 minutes resetting the Hopper and power cycling the Joey so I could watch football lastnight. When I finally gave up, it turned on. (this isn't the first instance)
3. Blank Guide and DVR information is common.
4. Stays on the last channel watched and doesn't allow you to turn it (not even to DVR) - even though the numbers you punch in are shown on the screen. This has happened a couple of times and is really annoying. I've been forced to watch Jerry McGuire and HGTV.
5. I paid extra for the Sling, and I've never been able to get it to work.
6. The Internet connectivity can't connect. (but I can stream a movie on the tablet standing right next to it.)
7. Don't get me started on their "apps".
8. I know there's more...I'm just too tired to think of them.

What I've done:
Coming from an IT background, I'm annoyed that someone actually gave the greenlight to roll this out without having testers first. I called and listened to the scripted speeches. Yes, I reset and power cycled things. Yes everything is connected and tight. Even sent out a tech to confirm. I kind of felt bad for the tech, because you could tell it was just his typical Hopper call that he could do nothing about. Then I took to Twitter and that was useless. I tried again last night, they asked me to contact them privately, and when I DM'd my information and asked what they thought they could do for me...I didn't get a response back.

AMC is gone and they want to take away Big 10 Network too, you've got to be kidding me.:rant:

DirecTV keeps calling me to come back. Even willing to pay most of my cancellation fee. HEAVILY considering it.

Any rays of hope on the horizon?

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dangue

Sep 1, 2012

The issues you're reporting are not typical of most users. I've had 2 Hopper and 1 Joey since the second week of availability and the system has been pretty rock steady. There were a few issues that cropped up with firmware 213, but I haven't had any need to reboot since 221 came along.

Have the Hopper or the node been replaced? People on these forums have reported issues. But most, nowhere near to what you are experiencing.

I would PM a Dirt member here and see if they can help you out in any way.

Sent from my iPhone using SatelliteGuys

sparc

Sep 1, 2012

dangue said:
I would PM a Dirt member here and see if they can help you out in any way.

yeah, message DIRT. Very few of your problems are common here. After s221, my 2H/1J system is actually more stable now.

What equipment has been replaced in your system so far? hopper? node? wiring?

are your issues specific to one hopper? how are you trying to connect your hopper to the internet?

i'd be double checking that all the installation rules were followed: http://www.satelliteguys.us/showthread.php?t=279755

oldengineer

Sep 1, 2012

Whenever I have Dish work on my system I'm always told that the work is guaranteed for 30 days.

keckge

Sep 1, 2012

I just pay the 6 bucks it is well worth it in my opinion. They are at my house at least every 2 months to fix something so I pay it. And now that you have a hopper it is so worth it, you don't have to worry about anything with the protection plan I realize that it is 6 bucks but these hoppers something can go wrong any min and if you don't have it its a pain to add it and then take it off. The only thing about my system that I personally own anymore is my 3rd hopper and if they would have leased that to me I would have, but they made me buy it so that is the only piece of owned equipment that I have.

navychop

Sep 1, 2012

$7 now, I believe. I gladly pay it.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 48 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

68658 Replies · 2680205 views

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Reactions: c-spand

dishstaller

Today at 10:32 AM

I Wanna Talk About Me - Toby Keith

Reactions: RaiderPower

Bobby

Today at 10:51 AM

98.6 - Keith

harshness

Today at 11:25 AM

I'm Easy - Keith Carridine

Reactions: RaiderPower

gms49ers

Today at 11:41 AM

It's Easy - Boston

RaiderPower

48 minutes ago

Take It Easy On Me - Little River Band

Reactions: dishstaller

View all replies (68658)

reubenray

Last reply Today at 10:36 AM · posted in Computers and Gadgets

Laptop Shutting Off When On Battery?

Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.

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arlo

Today at 10:09 AM

A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.

dishstaller

Today at 10:36 AM

arlo said:
That's all I got.

That was quite enough....I definitely learned something from your post. Thanks

TRG

Pub Member / Supporter

Last reply Today at 10:27 AM · posted in Computers and Gadgets

Starlink Router question

I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

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b4pjoe

Saturday at 2:12 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.

Reactions: harshness

HipKat

Saturday at 11:07 PM

TRG said:
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc

Reactions: Foxbat

Foxbat

Sunday at 12:44 AM

TRG said:
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.

The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.

harshness

Sunday at 11:46 AM

If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

Starlink V5 Is Here: What RVers Need to Know

Overview of the new Starlink V5 model along with comparison to the previous V4 model along with a recommended setup for mobile internet users.

mobilemusthave.com

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Foxbat

Today at 10:27 AM

Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:27 AM · posted in The Chit Chat Club

I think we could all use a laugh - Rodney Dangerfield on Carson

Good...simple humor. Enjoy

View: https://www.youtube.com/watch?v=E92AtfTLge4

View: https://www.youtube.com/watch?v=HJy0WnejlF4

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Jimbo

Today at 12:37 AM

Not Rodney, but a laugh ...

View: https://www.youtube.com/shorts/WHEcmortfK0?feature=share

dishstaller

Today at 10:27 AM

Sorry for posting the wrong link. Just corrected it.

dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply Today at 10:17 AM · posted in The Chit Chat Club

At least 64 dead in Spanish passenger train collision

Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

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Jimbo

Yesterday at 11:24 AM

dishstaller said:
Terrible tragedy. You would think that they would have safe guards in place that would prevent something like this from happening. I guess if you are going to ride in a passenger train it might be best to get a car near the rear.

At Least 64 Dead After Two High-Speed Trains Collide In Spain | ZeroHedge

ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero

www.zerohedge.com

They will have to look at the switching sections to determine WHY 2 trains were on the same track ... at the same time.

dishstaller

Today at 10:17 AM

Thought this article might be of interest to some of you who might travel via train.

The safest seat to sit on in a train

Safety experts have shared top tips on train safety after a fatal railway crash in Spain killed 69 people, including where the safest place is in an emergency.

www.dailymail.com