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I thought I had a FlexTV account - but today when I checked with a CSR I think it is now just called a Pay in Advance account.
I purchased my own receiver and card and installed my own purchased dish - so I don't have any leased equipment or term commitment. I also don't have any discounted packages on my account - I pay full price.
I had paid my bill of $89.98 for the period Sept. 13 to Oct. 12 - so since I am Pay in Advance they suspended my account on Oct. 13. That was fine and what I wanted as I was going to be away on vacation for two weeks.
When I returned on Oct. 25 I chatted with a CSR to restore my service - she confirmed to me that I would obtain 30 days of service starting Oct. 25 if I paid my bill.
I agreed and paid $89.98 by credit card - I asked the CSR to confirm to me that I would obtain 30 days of service starting from Oct. 25 and she confirmed (I have a copy and paste of the entire chat session).
So I am thinking I would be good until Nov. 24. They suspended my service on Nov. 13 - so I only obtained 19 days of TV for my payment in full.
I just returned home today and find out it is disconnected - so I thought they just made a mistake - so I chat with them.
They said no - the payment I made was for the period Oct. 13 to Nov. 12 - even though I did not have service for 12 of those days. Apparently if I would have waited until Oct. 28 - they would have disconnected my service and all fees would have been deleted from the account so I would have been starting with a zero balance and would have obtained 30 days of service from Oct. 28. So by not waiting an extra 3 days to start my service I lost 12 days.
They now want me to pay $101.27 for the period Nov. 13 to Dec. 12 - even though I have been without TV for the past 8 days.
This does not make any sense to me. I thought the whole idea of FlexTV was to allow you to start and stop whenever you wanted without any penalties? Why should I have to pay for the days I can not watch TV because it is suspended - this is crazy.
I have tried to find a copy of any agreement or contract that explains how this type of billing works for a PIA account but none apparently exist.
One CSR said I could read their Flex24 Agreement that is online in their legal section - but it does not apply because I own my own equipment.
I could not find any mention of the way billing charges work in their Residential Customer Agreement either.
These CSRs must be getting their information from somewhere - why isn't it available to us the customer that has to pay the bill.
OK rant over
I purchased my own receiver and card and installed my own purchased dish - so I don't have any leased equipment or term commitment. I also don't have any discounted packages on my account - I pay full price.
I had paid my bill of $89.98 for the period Sept. 13 to Oct. 12 - so since I am Pay in Advance they suspended my account on Oct. 13. That was fine and what I wanted as I was going to be away on vacation for two weeks.
When I returned on Oct. 25 I chatted with a CSR to restore my service - she confirmed to me that I would obtain 30 days of service starting Oct. 25 if I paid my bill.
I agreed and paid $89.98 by credit card - I asked the CSR to confirm to me that I would obtain 30 days of service starting from Oct. 25 and she confirmed (I have a copy and paste of the entire chat session).
So I am thinking I would be good until Nov. 24. They suspended my service on Nov. 13 - so I only obtained 19 days of TV for my payment in full.
I just returned home today and find out it is disconnected - so I thought they just made a mistake - so I chat with them.
They said no - the payment I made was for the period Oct. 13 to Nov. 12 - even though I did not have service for 12 of those days. Apparently if I would have waited until Oct. 28 - they would have disconnected my service and all fees would have been deleted from the account so I would have been starting with a zero balance and would have obtained 30 days of service from Oct. 28. So by not waiting an extra 3 days to start my service I lost 12 days.
They now want me to pay $101.27 for the period Nov. 13 to Dec. 12 - even though I have been without TV for the past 8 days.
This does not make any sense to me. I thought the whole idea of FlexTV was to allow you to start and stop whenever you wanted without any penalties? Why should I have to pay for the days I can not watch TV because it is suspended - this is crazy.
I have tried to find a copy of any agreement or contract that explains how this type of billing works for a PIA account but none apparently exist.
One CSR said I could read their Flex24 Agreement that is online in their legal section - but it does not apply because I own my own equipment.
I could not find any mention of the way billing charges work in their Residential Customer Agreement either.
These CSRs must be getting their information from somewhere - why isn't it available to us the customer that has to pay the bill.
OK rant over
6 Replies
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2073 views
M
Thanks Jason,
I will send you a PM with my info.
I tried to be polite and courteous during my chat sessions - but I am sure some of them must have been as frustrated as I was with all the questions I was asking LOL.....
You will probably find a BIG black X next to my account as I'm sure they must have left some notes saying to be aware of this dude......... LOL
I appreciate your offer of help.
I'm just trying to get something in writing that explains how the billing works so that I do not make the same mistake twice.
I will send you a PM with my info.
I tried to be polite and courteous during my chat sessions - but I am sure some of them must have been as frustrated as I was with all the questions I was asking LOL.....
You will probably find a BIG black X next to my account as I'm sure they must have left some notes saying to be aware of this dude.........
LOLI appreciate your offer of help.
I'm just trying to get something in writing that explains how the billing works so that I do not make the same mistake twice.
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
762 Replies
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167207 views
Staff member
HERE TO HELP YOU!
We have a Breakfast and Dinner thread so...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5444 Replies
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335490 views
M
Garlic cheese bread
Green beans
Apples
Chocolate Milk
Some weird noodles.
(They have salad and a couple other fruits if wanted)
Green beans
Apples
Chocolate Milk
Some weird noodles.
(They have salad and a couple other fruits if wanted)
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
151 Replies
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1843 views
M
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.They get cruel sometimes, very very cruel.
Season 2 order already in hand:
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1
I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
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3285 views
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home thoughI don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.
Staff member
HERE TO HELP YOU!
Stargate SG-1 cancelled, Atlantis renewed
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2030 Replies
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183966 views
Two of my favorite Replicator episodes.
Watch Stargate SG-1 for Free Online | Pluto TV
Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv
Linus Tech Tips
Time for another AWESOME video from Linus Tech Tips!
View: https://www.youtube.com/watch?v=U-QiUAMda7Y
Direct YouTube Link - This video was pain and suffering
Linus on Facebook
The LTT Store
View: https://www.youtube.com/watch?v=U-QiUAMda7Y
Direct YouTube Link - This video was pain and suffering
Linus on Facebook
The LTT Store
0 Replies
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8 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/Djv7qId5yec
Direct YouTube Link - Green Star Discovery: How a White Dwarf Could Turn Green
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/Djv7qId5yec
Direct YouTube Link - Green Star Discovery: How a White Dwarf Could Turn Green
TWIT's Website
TWIT Live Feed
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8 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68532 Replies
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2673091 views
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
112 Replies
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1771 views
Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com
M
Hopefully nowhere near a microphone.Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
Browns lead the AFC North 
