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chaddux

Supporting Founder

Last reply Feb 18, 2013 · posted in DIRECTV General Forum

My failed DirecTV install

After 8.5 years of being a Dish customer, I finally decided to switch to DirecTV. Apparently, that was a mistake and DirecTV has gone out of their way to keep me from becoming a customer. My first install date was last Friday. No one ever showed up. No one called. Nothing. I had to call them late in the evening and they rescheduled it for today.

Although they showed up this time, they were late. He first wanted to know where my existing wiring exited the house so he wanted to get in the attic. This seemed to be a little odd since it would be a lot easier to see where it exited the house to simply walk to the backyard and look at the wires. Why would you go into the attic to find where an existing wire exits the house? It exits the house where the current dish is located. Duh. Instead of going to the attic, we went to the backyard. He seemed surprised that the wire was there. I'm not sure where he expected it to be.

I had built a custom mount on the side of my house so that it wouldn't have to be installed on my roof. Immediately, the technician refused to install it where I wanted it installed. He said DirecTV requires it be installed on the roof or a pole. Nowhere else, no exceptions. I noted that it is literally right next to my Dish dish which is installed the exact same way. Never had a problem with it in 8.5 years. I also noted that the mount is secured to the house with TEN very large bolts and two steel brackets. I would be very surprised if it ever moves. Nope. They still refused to install it.

Does anyone know if DirecTV really has a rule that says it can only be installed on the roof or a pole? I've seen DirecTV dishes installed on places other than a roof or pole.

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chaddux

Feb 14, 2013

It's currently on their website (see my link above) and is what they email to you when you sign up. I also just talked to DirecTV and they agreed that it can be installed on the side of a house. If a customer tells you to put it somewhere, you probably better do it unless there is serious reason not to do so. Arbitrary rules are just that: arbitrary. They serve no purpose except to annoy customers (or potential customers). Like I said, my Dish dish has been in the same spot for 8.5 years and never had a problem so I don't believe there is any quality concern. If my Dish dish (which is secured with only three bolts) hasn't moved, I'm betting the DirecTV dish (which would be secured with 14 bolts in total) definitely isn't going to move. On the roof, it would be completely exposed to wind. Where I want it installed, it would be partially shielded by the house itself.

dishcomm

Feb 17, 2013

chaddux said:
It's currently on their website (see my link above) and is what they email to you when you sign up. I also just talked to DirecTV and they agreed that it can be installed on the side of a house. If a customer tells you to put it somewhere, you probably better do it unless there is serious reason not to do so. Arbitrary rules are just that: arbitrary. They serve no purpose except to annoy customers (or potential customers). Like I said, my Dish dish has been in the same spot for 8.5 years and never had a problem so I don't believe there is any quality concern. If my Dish dish (which is secured with only three bolts) hasn't moved, I'm betting the DirecTV dish (which would be secured with 14 bolts in total) definitely isn't going to move. On the roof, it would be completely exposed to wind. Where I want it installed, it would be partially shielded by the house itself.

Tut tut...."where the customer tells you to"....Not good. And let me tell you something. You will ALWAYS start that installer/customer relationship off on very rocky footing if you start barking out orders. You may be surprised, but based on the tone of your post, that a tech is well within his rights to walk off a job if the customer gets bossy.
Yes, the customer is the one who owns the property. But the tech owns his business. And he owns himself. He is not there to "serve your every need" and he is not your "hired help for the day".
He is a professional and like any professional would expect the same courtesy as any other trade that performed in-home service.
What you see on the customer website is there for customers. What the techs are told to do is kept from customers. Quite frankly because it is none of the customer's business.
The install rules set by the company are NOT arbitrary. In fact they are there in part to protect the property of the customer. They also exist for safety reasons. Safety for the homeowner and of course the technician.
Those rules are certainly NOT there to "annoy customers" Where you got that idea is a mystery.

ZandarKoad

Feb 18, 2013

dishcomm said:
Tut tut...."where the customer tells you to"....Not good. And let me tell you something. You will ALWAYS start that installer/customer relationship off on very rocky footing if you start barking out orders. You may be surprised, but based on the tone of your post, that a tech is well within his rights to walk off a job if the customer gets bossy.
Yes, the customer is the one who owns the property. But the tech owns his business. And he owns himself. He is not there to "serve your every need" and he is not your "hired help for the day".
He is a professional and like any professional would expect the same courtesy as any other trade that performed in-home service.
What you see on the customer website is there for customers. What the techs are told to do is kept from customers. Quite frankly because it is none of the customer's business.
The install rules set by the company are NOT arbitrary. In fact they are there in part to protect the property of the customer. They also exist for safety reasons. Safety for the homeowner and of course the technician.
Those rules are certainly NOT there to "annoy customers" Where you got that idea is a mystery.

While the rules are not necessarily arbitrary, they are based 100% on what is profitable in the long term for the service provider over hundreds of thousands of installs. It's not really about safety, or property protection, or anything else than the bottom line. The company believes they can limit liability (lawsuits and damage claims) by avoiding installs on certain types of siding, or believes that their installers are incompetent to find exterior studs on side mounts (thus jeopardizing the long term viability of the install). Any other rational behind these rules is just window dressing to make the technician and customer feel better about the fact that they do not have control over where the dish will be located. Corporate does.

So keep corporate (Dish Network or DirecTV) out of it as much as possible if you want something atypical. Order from a "local retailer" (though they may sell nationally or out of their market) and get a "local installer" (one who's paycheck IS NOT tied to corporate quality control checks).

Go to www.FTAInstall.com. Look on the list for someone who installs DirecTV, give them a call, and ask if they can order through them. If they can't, they should know someone who can. Or you could try to change the nearly inconsequential policies of multi-billion dollar company over the next several years.

Neutron

Feb 18, 2013

Now Chad has locals in HD, something DISH still does not offer.

chaddux

Feb 18, 2013

Neutron said:
Now Chad has locals in HD, something DISH still does not offer.

The Dish rep I talked to do today when I cancelled had a great idea to solve that problem. Since I stated that as one of the reasons for cancelling, she suggested I go buy an antenna. What a great idea! Oh wait. No.

Neutron

Feb 18, 2013

chaddux said:
The Dish rep I talked to do today when I cancelled had a great idea to solve that problem. Since I stated that as one of the reasons for cancelling, she suggested I go buy an antenna. What a great idea! Oh wait. No.

I'm still surprised that after all of these years DISH still does not have Tyler/Longview locals in HD. I know it's due to spotbeam space but still. Suddenlink and Directv have them in HD and have been for a while.

You should have told her you live far away from the towers and you need a $200 antenna up 30 feet to get them.

chaddux

Feb 18, 2013

Neutron said:
I'm still surprised that after all of these years DISH still does not have Tyler/Longview locals in HD. I know it's due to spotbeam space but still. Suddenlink and Directv have them in HD and have been for a while.

You should have told her you live far away from the towers and you need a $200 antenna up 30 feet to get them.

What amazed me more than that is even in the face of imminent cancellation, she still wasn't willing to waive the technician fee for a receiver upgrade. After more than eight years with no receiver upgrade or equipment change ever, they couldn't even waive a $95 charge to keep a loyal customer? Sad. They made it too easy to leave.

Hutch1814

Feb 18, 2013

chaddux said:
What amazed me more than that is even in the face of imminent cancellation, she still wasn't willing to waive the technician fee for a receiver upgrade. After more than eight years with no receiver upgrade or equipment change ever, they couldn't even waive a $95 charge to keep a loyal customer? Sad. They made it too easy to leave.

Both companies are notorious for it. I can say Directv is getting better but they'll still let customers leave for a small $49 charge for an upgrade.

stardust3

Feb 18, 2013

Without a doubt directv is better at retaining customers than dish & plan on doing more. Post #6 says it all..........http://www.satelliteguys.us/threads...nces-Q4-and-FY-2012-Results-w-Conf-Call-Notes.

Investing in existing subs is a new 1st for me, hats off to Directv.

dishcomm

Feb 18, 2013

ZandarKoad said:
While the rules are not necessarily arbitrary, they are based 100% on what is profitable in the long term for the service provider over hundreds of thousands of installs. It's not really about safety, or property protection, or anything else than the bottom line. The company believes they can limit liability (lawsuits and damage claims) by avoiding installs on certain types of siding, or believes that their installers are incompetent to find exterior studs on side mounts (thus jeopardizing the long term viability of the install). Any other rational behind these rules is just window dressing to make the technician and customer feel better about the fact that they do not have control over where the dish will be located. Corporate does.

So keep corporate (Dish Network or DirecTV) out of it as much as possible if you want something atypical. Order from a "local retailer" (though they may sell nationally or out of their market) and get a "local installer" (one who's paycheck IS NOT tied to corporate quality control checks).

Go to www.FTAInstall.com. Look on the list for someone who installs DirecTV, give them a call, and ask if they can order through them. If they can't, they should know someone who can. Or you could try to change the nearly inconsequential policies of multi-billion dollar company over the next several years.

Yes, I am well aware that both satcos are using these and other rules as a means to reduce potential litigation. I also believe there are rules in place directed toward safety and protection of property.
That's it.
What I object to is the resistance to allowing technicians to think on their feet and get creative in the event of a troublesome or unusual job.

dishcomm

Feb 18, 2013

chaddux said:
What amazed me more than that is even in the face of imminent cancellation, she still wasn't willing to waive the technician fee for a receiver upgrade. After more than eight years with no receiver upgrade or equipment change ever, they couldn't even waive a $95 charge to keep a loyal customer? Sad. They made it too easy to leave.

Typical. Most tv providers will crawl 10 miles through broken glass and barbed wire to pick up a new customer. They barely get out of bed to satisfy an existing customer. This seems counter intuitive to their absolute resistance to "churn".

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Bruce

Supporting Founder Lifetime Supporter

Last reply Today at 1:20 AM · posted in DIRECTV General Forum

DirecTV’s Subscribers Number

Thanks to Fitch Ratings ( who gives the ratings on Credit and debt, as approved by the SEC, so they have accurate numbers) we have the totals.

DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.

The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.

It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.

https://www.fitchratings.com/research/corporate-finance/fitch-rates-directv-proposed-senior-secured-debt-offering-bb-rr2-11-05-2026

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raoul5788

May 19, 2026

They have one less as of May 15th. I just couldn't justify almost $150 a month any more. I went to Fubo. Edit: And I've been a Directv customer for 30 years!

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b4pjoe

May 19, 2026

raoul5788 said:
They have one less as of May 15th. I just couldn't justify almost $150 a month any more. I went to Fubo.

Fubo would be a non starter for me. Missing channels:

NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.
NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.
Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.
A&E Networks: A&E, History, Lifetime, and Vice.
AMC Networks: AMC, IFC, SundanceTV, and WE tv

Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.

Jimbo

May 19, 2026

b4pjoe said:
Fubo would be a non starter for me. Missing channels:

NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.

NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.

Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.

A&E Networks: A&E, History, Lifetime, and Vice.

AMC Networks: AMC, IFC, SundanceTV, and WE tv

Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.

YouTube TV

raoul5788

May 19, 2026

b4pjoe said:
Fubo would be a non starter for me. Missing channels:

NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.

NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.

Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.

A&E Networks: A&E, History, Lifetime, and Vice.

AMC Networks: AMC, IFC, SundanceTV, and WE tv

Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.

Understandable. It's always a choice of price vs channels. The $60/month difference made my choice easier.

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Arctic_fox

Today at 12:41 AM

Jimbo said:
YouTube TV

YTTV don't carry the Regional sports channels

dishrich

Today at 1:20 AM

Arctic_fox said:
YTTV don't carry the Regional sports channels

It does still carry the NBC Sports branded RSN's, but obviously in those limited markets...

so2344

Last reply Today at 12:36 AM · posted in DIRECTV General Forum

Came back to DirectTV Satellite - Gemini question

Recently came back to DirectTV Satellite service and have two boxes, Gemini and a main HR54.

DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?

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FHSPSU67

Apr 25, 2026

First receiver should be free. It is for me.

b4pjoe

Apr 25, 2026

FHSPSU67 said:
First receiver should be free. It is for me.

It is for me too. Back when they merged DIRECTV via Internet and DIRECTV Stream into one service they raised the TV access fee from $7.00 to $10.00 from both streaming and satellite and they eliminated the first receiver free for new customers only. Existing customers weren't affected by the new price and the elimination of the first receiver free policy.

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so2344

May 11, 2026

b4pjoe said:
It is for me too. Back when they merged DIRECTV via Internet and DIRECTV Stream into one service they raised the TV access fee from $7.00 to $10.00 from both streaming and satellite and they eliminated the first receiver free for new customers only. Existing customers weren't affected by the new price and the elimination of the first receiver free policy.

All of this makes me want to cancel satellite again! Customer service said we were getting billed for an old receiver but the call got cut off.

Will call back and try to get this resolved. As of now, only one TV can access satellite service. Would hope they can send another Gemini to be co-located w the main HR54.

so2344

May 28, 2026

Update: after 20 mins on phone with a non North American call center agent, they are sending a tech out. The tech support couldn't understand that the HR54 was at a different TV than the Gemini.

Arctic_fox

Today at 12:36 AM

so2344 said:
Update: after 20 mins on phone with a non North American call center agent, they are sending a tech out. The tech support couldn't understand that the HR54 was at a different TV than the Gemini.

this is why we canceled support and the csr's are garbage even the american ones. it's still under the att system!!!

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 12:33 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Bobby

Yesterday at 11:08 AM

I Can't Help It (If I'm Still In Love With You) - B.J. Thomas

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long_time_DNC

Yesterday at 3:37 PM

Help Is On Its Way - Little River Band

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sdfntx

Yesterday at 6:00 PM

Little Band of Gold - Sonny James

RaiderPower

Yesterday at 9:13 PM

Band Of Gold - Freda Payne

long_time_DNC

Today at 12:33 AM

Heart Of Gold - Neil Young

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zippyfrog

Pub Member / Supporter Lifetime Supporter

Last reply Today at 12:07 AM · posted in The Phone & Tablet Zone

Purchasing New iPhone

I feel like this was discussed in another thread, but I can't find it. I have T-Mobile and my last iPhone upgrade was in 2020. I want to get a new iPhone, but what is the best way to go about doing it? Should I order the iPhone from T-Mobile directly, or should I buy from the Apple Store? I feel like there are pros/cons to each option.

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navychop

Yesterday at 11:48 PM

I know of no reason to buy from a cell company.

Buying from Apple gets an unlocked phone.

PS- New models come out in Octoberish.

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Foxbat

Today at 12:07 AM

I got a carrier-locked iPhone once, and it was a pain after they got bought by Sprint and I decided to go to T-Mobile and they dragged their feet to unlock the phone. I have been trading in my iPhones since and buying from the Apple Store since then.

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Cactus Jack

Last reply Yesterday at 11:50 PM · posted in DISH Network Support Forum

Three Tuners?

I have a Hopper with Sling. (Don't know exact model.) A couple nights ago, I went into the DVR screen, and noted that it was recording three programs. Yet I was able to view live TV (that was not one of the channels being recorded.) Did something change? In the past, it would only let me watch one of the channels being recorded, or any recording in the DVR menu. Maybe it was streaming, although there was no indication of that?

Apologies if this has been covered; I searched and didn't find anything.

Thanks.

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Cactus Jack

Jun 3, 2026

So I tested.

Started recording three non-network shows and tried to watch live TV, would not do it, because all three tuners were in use.

Started recording two non-network shows and one network show. Still would not let me tune live TV.

Started recording one non-network show and two network shows, then it allowed live TV.

I would assume then that previously I was recording two or three network shows when it allowed live TV; I honestly don't remember what it was doing, and I didn't think to check.

Thanks for replies, everyone.

PS - How does one know whether a program is streaming? Is there a way to force streaming?

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Bobby

Jun 3, 2026

Cactus Jack said:
So I tested.

Started recording three non-network shows and tried to watch live TV, would not do it, because all three tuners were in use.

Started recording two non-network shows and one network show. Still would not let me tune live TV.

Started recording one non-network show and two network shows, then it allowed live TV.

I would assume then that previously I was recording two or three network shows when it allowed live TV; I honestly don't remember what it was doing, and I didn't think to check.

Thanks for replies, everyone.

PS - How does one know whether a program is streaming? Is there a way to force streaming?

There is no way to force streaming. It is a satellite channel or streaming channel except for the rare occasion that the satellite signal fails. If that happens some, not all, channels will automatically change to streaming. You can tell if the channel is streaming by pressing guide on the remote. if it is a streaming channel the guide will clearly show it that way.

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navychop

Jun 3, 2026

Cough, cough, Hopper3!

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Cactus Jack

Jun 5, 2026

Bobby said:
There is no way to force streaming. It is a satellite channel or streaming channel except for the rare occasion that the satellite signal fails. If that happens some, not all, channels will automatically change to streaming. You can tell if the channel is streaming by pressing guide on the remote. if it is a streaming channel the guide will clearly show it that way.

Thanks, Bobby.

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Arctic_fox

Yesterday at 11:50 PM

chokes hopper 3 all the way... 16 tuners vs 3 tuners is a night and day difference. along with a faster processor. i would call in and see if they would upgrade me or you can buy a hopper 3 from solid signal.

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iJustine

Yesterday at 10:52 PM · posted in iJustine

Good Bye, Tim! Last WWDC 🥹

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/YJjxjYvmQ8s

Direct YouTube Link - Good Bye, Tim! Last WWDC

The official iJustine Website's Website
Buy her book!

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Smuuth

Pub Member / Supporter Cutting Edge

Last reply Yesterday at 10:15 PM · posted in SatelliteGuys Classifieds

WANTED DirecTV LCC

Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.

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b4pjoe

Jun 2, 2026

Smuuth said:
Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.

You should ask DIRECTV for one if you are affected by the dispute. I know in the past they have given them out during a dispute. Not sure if they still do that but it is free to ask.

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Smuuth

Jun 2, 2026

b4pjoe said:
You should ask DIRECTV for one if you are affected by the dispute. I know in the past they have given them out during a dispute. Not sure if they still do that but it is free to ask.

I already asked, but the CS agent said they wouldn't do it. They said the only thing they could do is $10/month bill credit.

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Jimbo

Jun 3, 2026

Smuuth said:
I already asked, but the CS agent said they wouldn't do it. They said the only thing they could do is $10/month bill credit.

Take the $10 and Call Back ...

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Smuuth

Monday at 10:22 AM

Jimbo said:
Take the $10 and Call Back ...

I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.

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Jimbo

Monday at 10:39 AM

Smuuth said:
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.

Could be out of them I guess ... I'd keep trying, every 3-4 days.

If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
I would make them give you a real answer, don't let them off the hook.

I had one, and it worked well, but I believe I gave it to another D* friend (also had a AM21), I know I gave them away ...

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Smuuth

Monday at 10:44 AM

Jimbo said:
Could be out of them I guess ... I'd keep trying, every 3-4 days.

If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.

According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.

Jimbo

Monday at 10:45 AM

Smuuth said:
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.

I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.

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Smuuth

Monday at 10:48 AM

Jimbo said:
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.

Yeah, I know. At one point, I even had 3 AM21s but gave them away when I got rid of my last HR54 and switched to the HS17.

Arctic_fox

Yesterday at 10:00 PM

Good luck they haven't made them in years. you could poke around on ebay and see if there's any on there. if not why not a tablo or a zapper box with an antenna connected to it

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Smuuth

Yesterday at 10:09 PM

Arctic_fox said:
Good luck they haven't made them in years. you could poke around on ebay and see if there's any on there. if not why not a tablo or a zapper box with an antenna connected to it

I have my OTA antenna connected to my television directly already so watching is not the issue. The reason I want the LCC is so I could record programs if I'm not at home to watch them live, especially since ABC is carrying both the NBA and NHL playoffs.
I have an active search on eBay and there is one there but he wants $180 plus shipping and I am not going to pay that.

Arctic_fox

Yesterday at 10:12 PM

Smuuth said:
I have my OTA antenna connected to my television directly already so watching is not the issue. The reason I want the LCC is so I could record programs if I'm not at home to watch them live, especially since ABC is carrying both the NBA and NHL playoffs.
I have an active search on eBay and there is one there but he wants $180 plus shipping and I am not going to pay that.

a tablo box is cheaper

Amazon.com

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Arctic_fox

Yesterday at 10:15 PM

why invest in hardware that's going to be boat anchors in a few years?

zippyfrog

Pub Member / Supporter Lifetime Supporter

Last reply Yesterday at 10:05 PM · posted in DISH Network Support Forum

Price Increase on Owned Equipment?

Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.

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telstar_1

Yesterday at 1:28 PM

Does cable charge box rent?

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RJT79

Yesterday at 4:47 PM

telstar_1 said:
Does cable charge box rent?

The cable company I was with years ago did charge $9.99 for a receiver.

RJ T.
From Illinois

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RJT79

Yesterday at 5:03 PM

zippyfrog said:
Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.

I went to try to add the Heartland channel as dummy to see what it would do for me as I own my receiver and have DISH Outdoors and this is what mine shows. (Note however I had to take the 2nd receiver I told you I added the other day off because I was told you can only have 1 receiver when you have a one outlet on the Dish Playmaker and was having issues with the 2nd receiver and I didn't know that and that was done yesterday as well so I am back to one receiver.)

Let's upgrade your package.

Your monthly bill will increase by $6.00 per month.

Breakdown

June 11, 2026 - July 11, 2026
You are changing your programming in the middle of the bill cycle. The bill shown below is your bill for next month including prorations and credits. Your following bill will return to the fixed rate. This bill will take effect from now until July 11, 2026.
Monthly Services
$86.99
Flex Pack
$72.99
Local Channels
$14.00
Add-Ons
$68.98
National Action Pack
$12.00
Regional Action Pack
$12.00
News Pack
$10.00
Paramount+ with Showtime
$10.00
Drama and Classics Pack
$6.00
Heartland Pack
$6.00
Starz Encore Movies
$6.00
On DISH Magazine
$4.99
Starz 2 Mo ($11)
$1.99
Prorated Charges
$7.93
Heartland Pack Jun 11 - Jul 20
$7.93
Order Total
$7.93
Prorated Total
$7.93
Due Today
$7.93

Transition Bill Total
$156.10
Proposed Changes
Your monthly bill will increase by $6.00 per month
Monthly Services
$86.99
Add-Ons
$68.98
FCC Regulatory Surcharge
$0.13
Taxes & Surcharges
$0.00

Monthly Total
$156.10
Prorated Total
$7.93
Order Total
$7.93

Due Today
$7.93

Sounds like an issue with DISH Billing

RJ T.
From Illinois

Reactions: charlesrshell

zippyfrog

Yesterday at 5:19 PM

I asked again, and the rep I talked to said it is a glitch and that "Access for TV" shouldn't be there - the rep pulled up my future month bills and that charge isn't on it. So I am not going to worry about it right now, but it will be interesting to see when the price changes happen later this year. Will this line item show up? The fact that it is a specific item that is different from anything makes me think it is more than a glitch. But we shall see.

Reactions: RJT79 and charlesrshell

RJT79

Yesterday at 5:29 PM

zippyfrog said:
I asked again, and the rep I talked to said it is a glitch and that "Access for TV" shouldn't be there - the rep pulled up my future month bills and that charge isn't on it. So I am not going to worry about it right now, but it will be interesting to see when the price changes happen later this year. Will this line item show up? The fact that it is a specific item that is different from anything makes me think it is more than a glitch. But we shall see.

I am hoping they don't add this down the road. Things are expensive the way it is now. Even DIRECTV allows the first receiver free. This would go against DISH and DISH is already loosing subscribers I wouldn't think they would do these kind of tricks but you never know. Always look at your bills for unknow charges. I heard horror stories of people getting charged for things they didn't know were there.

RJ T.
From Illinois

Reactions: charlesrshell

Arctic_fox

Yesterday at 10:05 PM

telstar_1 said:
Does cable charge box rent?

yes big cable charges crazy dvr fee's and box rental fee's

Reactions: charlesrshell

View all replies (11)

teachtom

Last reply Yesterday at 9:21 PM · posted in DISH Network Support Forum

Problem when I switch from Bonus View channels back to regular Dish channels

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

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HipKat

Yesterday at 5:07 PM

teachtom said:
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look

Reactions: Foxbat, TheKrell, charlesrshell and 1 other person

RJT79

Yesterday at 5:17 PM

teachtom said:
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois

Reactions: charlesrshell

teachtom

Yesterday at 7:33 PM

RJT79 said:
First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois

Thank you for the information. I do keep the TV plugged into a surge protector, but we have had pretty strong thunderstorms/lightning in the last month so that have contributed to my problem.The house was built in 2009 so everything seems to be grounded correctly. We have had a power surge also. Seems like no one fixes anything any more, so just get a new one or live with the problem. Thanks

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teachtom

Yesterday at 7:39 PM

HipKat said:
First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look

I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks

Reactions: HipKat and charlesrshell

HipKat

Yesterday at 8:17 PM

teachtom said:
I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks

I hope that works. I'm waiting til Black Friday sales

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Darrell S

Yesterday at 9:21 PM

I've had this problem with my older Sony TV. It happens when I just punch in a regular channel number. The only way it works right for me is to push guide and select a regular channel from the guide screen.

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teachsac

Staff member HERE TO HELP YOU!

Last reply Yesterday at 8:59 PM · posted in TV Shows

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