I have a Hopper 3, and sometime in June we began having an issue with the attached external hard drive (EHD). When the EHD was sorted by title, only recordings up through the letter "S" were being shown. When the contents were sorted by record date, recordings beyond "S" were shown (i.e., recordings beginning with "The" or "Z"), but older recordings were not shown. All the recordings that are shown on the screen can be selected and played, so apparently nothing's been deleted; just the indexing by the Hopper is malfunctioning. Further diagnosis indicated that only 38 screens of recordings, or about 570 recordings, could be shown. Dish customer service has been spectacularly unhelpful; I've called them 5 times on this issue, and after walking through the usual Tier 1 and Supervisor steps (reboots, unplugs, etc.), they claim to be submitting tickets to their engineering group. We have yet to hear back from anyone, and the last software update was to version 711 on 8/30/2026. They even sent us a new Hopper 3, and the problem remains. Is anyone else seeing this issue and/or has a fix for this? Thanks!