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rrr101

Last reply Jul 23, 2013 · posted in DIRECTV General Forum

Installer claims 'new Directv rule' about climbing on roofs - really?

I signed up for DirecTv, and the installer comes out to my house. He sees the existing sat dish (DISH Network) that he needs to swap out on the eve of the second floor's roof. 'Not good', he says. He claims that there are 'new guidelines' from DirecTv: he is not allowed to climb up on a roof for a dish install. Period. Too many injuries with installers... so he is now only allowed to install when standing on a ladder that is planted on the ground. The problem in my case is that there is no place to put the new dish on the roof of the 1st floor without making it look ugly from the street. I tell him nicely that if they can't put the new dish where the old one is, then the deal's off. So he calls his supervisor, and they won't budge. So I kill the deal, and the installer drives off. The roof he would need to stand on is a 3/12 pitch... nearly flat.

So I call DirecTv (installation #), and the rep on the phone said they haven't heard about this...and then we cancel the deal. I am now back to square one.

Is this a real DirecTv rule these days? Or am I dealing with some independent installer that sets their own 'rules'?

The next thing will be that painters won't paint any house that has more then 1 floor...

Suggestions?

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twizt3dsist3r

Jul 18, 2013

In house rules are pretty set in stone. I get yelled at alot when my jobs get qa'd and my sup asks why I got on the roof. I usually just say i have really long arms... but I only get on the roof if it makes my install easier on me, not because a cust asks me to. I would have done the same thing to you OP sorry to say. The rules are in place due to osha. The HSP gets crazy fines if were caught off our ladders. Sometimes 40s help, but they are going the way of the dinosaur too.

raoul5788

Jul 22, 2013

I've been on the roof many times. It's wide open. You would love to do an install there!

Joe Diamond

Jul 22, 2013

raoul5788 said:
I've been on the roof many times. It's wide open. You would love to do an install there!

You know what would control this ladder thing.....NO DISHES MOUNTED ABOVE LIVING SPACES!.....the responsibility for leaks continues as long as the dish is up there. Insurance wonks will track you down. This would also guide dishes to the edge of most buildings where a ladder install is possible.

I have heard of extra charges for off ladder work....this new rule will go away in some manner. Perhaps a new wave of roof contractors.

Always fun to watch the puppies run around!

Joe

raoul5788

Jul 22, 2013

Joe Diamond said:
You know what would control this ladder thing.....NO DISHES MOUNTED ABOVE LIVING SPACES!.....the responsibility for leaks continues as long as the dish is up there. Insurance wonks will track you down. This would also guide dishes to the edge of most buildings where a ladder install is possible.

I have heard of extra charges for off ladder work....this new rule will go away in some manner. Perhaps a new wave of roof contractors.

Always fun to watch the puppies run around!

Joe

That would be a good solution, even though there are ways to install over living spaces that aren't leak hazards. Commdecks.

Joe Diamond

Jul 22, 2013

raoul5788 said:
That would be a good solution, even though there are ways to install over living spaces that aren't leak hazards. Commdecks.

Chip you are up on the good stuff!
Commdecks are a good product. In my opinion they are most appropriate at the time of construction / roof installation but work ok as a retrofit. There is a minor $$$$$ involved so they didn't make it into the bag of tricks for the FREE installation.
ALSO I think we are moving into a period when a next generation of techs is taking over installations and maintenance of the systems. If you can excuse a huge generalization I see the new guys as individuals who seem to love rules and regulations. If they are told what to do they will ignore the sinking ship as they line up the deck chairs. They are afraid of "getting in trouble." So I think they would be happiest not knowing about many of the concepts that might work. In their risk avoidance world they just need rules........like no dishes over living quarters.

Just my opinion,

Joe

harshness

Jul 22, 2013

twizt3dkitty said:
Sometimes 40s help, but they are going the way of the dinosaur too.

The last I heard, 40's have gone the way of the dinosaurs because OSHA says that it takes two people to handle them.

dishcomm

Jul 22, 2013

raoul5788 said:
That would be a good solution, even though there are ways to install over living spaces that aren't leak hazards. Commdecks.

Commdeck.. A failed product.
The supply house where I bought my stuff was pushing Commdeck like nobody's business. The rub was there was no reimbursement to the tech for the cost and there was no charge to the custy permitted by Dish. So no one bought them. I sure as hell would not buy anything non standard for which I could not recoup my expenses.
The installation issue with this device was most techs did not know the proper way to install them.
Anyway, Dish in house techs in the shop closest to here were prohibited from installing over the living area of the house. Any new connect that could not be done from the ladder, Dish sent to the contractors( RSP's) to complete.
Nice, huh? Dish wasn't concerned with the safety of the techs, they were reducing their exposure to Worker's Comp claims.

dishcomm

Jul 22, 2013

harshness said:
The last I heard, 40's have gone the way of the dinosaurs because OSHA says that it takes two people to handle them.

I am a pretty strong guy with a lot of ladder experience. A 40 footer is a tough ladder to handle. Especially on a windy day. The risk is dropping the thing and damaging property or putting it through a window. Too much exposure to liability.
I almost dropped one on a car. I told the customer I could not do their install.
I got pissed off, threw the thing on my truck, took it back to the shop and left it there.
I told the boss the next day I would not use that thing ever again. he asked why. Told him what almost happened. He had no interest in opening that can of worms. From then on, two men were required on those jobs.

raoul5788

Jul 22, 2013

dishcomm said:
Commdeck.. A failed product.
The supply house where I bought my stuff was pushing Commdeck like nobody's business. The rub was there was no reimbursement to the tech for the cost and there was no charge to the custy permitted by Dish. So no one bought them. I sure as hell would not buy anything non standard for which I could not recoup my expenses.
The installation issue with this device was most techs did not know the proper way to install them.
Anyway, Dish in house techs in the shop closest to here were prohibited from installing over the living area of the house. Any new connect that could not be done from the ladder, Dish sent to the contractors( RSP's) to complete.
Nice, huh? Dish wasn't concerned with the safety of the techs, they were reducing their exposure to Worker's Comp claims.

So you are saying the Commdeck is a failed product only because the moron installing it didn't know how, yes? How does that make it a failure?

Jimbo

Jul 22, 2013

Joe Diamond said:
Chip you are up on the good stuff!
Commdecks are a good product. In my opinion they are most appropriate at the time of construction / roof installation but work ok as a retrofit. There is a minor $$$$$ involved so they didn't make it into the bag of tricks for the FREE installation.
ALSO I think we are moving into a period when a next generation of techs is taking over installations and maintenance of the systems. If you can excuse a huge generalization I see the new guys as individuals who seem to love rules and regulations. If they are told what to do they will ignore the sinking ship as they line up the deck chairs. They are afraid of "getting in trouble." So I think they would be happiest not knowing about many of the concepts that might work. In their risk avoidance world they just need rules........like no dishes over living quarters.

Just my opinion,

Joe

Your opinion is correct and it happens in a lot of work places, its called MICRO Managing from the management .

raoul5788

Jul 22, 2013

Jimbo said:
Your opinion is correct and it happens in a lot of work places, its called MICRO Managing from the management .

I was a letter carrier for almost 30 years. I know all about micro managing!

TheTechGuru

Jul 23, 2013

dishcomm said:
I am a pretty strong guy with a lot of ladder experience. A 40 footer is a tough ladder to handle. Especially on a windy day. The risk is dropping the thing and damaging property or putting it through a window. Too much exposure to liability.
I almost dropped one on a car. I told the customer I could not do their install.
I got pissed off, threw the thing on my truck, took it back to the shop and left it there.
I told the boss the next day I would not use that thing ever again. he asked why. Told him what almost happened. He had no interest in opening that can of worms. From then on, two men were required on those jobs.

Personally, I would rent a cherry picker before ever getting on a 40 foot ladder.

Joe Diamond

Jul 23, 2013

TheTechGuru said:
Personally, I would rent a cherry picker before ever getting on a 40 foot ladder.

Goodbye FREE installation. AND those things often rut the lawn where they are positioned. They MUST be level when used and will take a corner off a building if you hit it just right. Many have to be transported on a flatbed trailer. IF you get into a tight insurance issue a company that is insured to deliver and instal low voltage equipment may not be covered for the operation of construction equipment so no coverage for the ruts and building damage.

At some point you just have to kiss the hard ones off. That point is closer with this roof rule.

Joe

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Yespage

Pub Member / Supporter

3 minutes ago · posted in The Sports Section

FIFA World Cup of Horrors

Mexico takes on South Africa to open the World Cup Final (it is called the Final... this just isn't the World Cup Final... Final). The tournament has been plagued with rife malfeasance as FIFA has been committing all sorts of fraud with the ticket sales. Hotel rooms have gone unfilled as the prices to attend a game and stay somewhere are through the roof. I swear this is impacting Mansfield, OH hotel rates which are higher than average for the Indycar race. And there is a broadening VAR presence which will ruin things as nothing worse now when scoring a goal and knowing you can't quite celebrate yet as they check to see if a player was offside by a pixel a half-hour ago.

The Group Stage used to mean something, but now 32 of the 48... yeah, 48 teams are going to the Knockout Round. Getting into the Knockout Round used to be a big deal, even for the US. But now... if you don't lose all of your group stage games, you get to move on. Oi! And this is avoiding all the political stuff!

I have never been so unexcited for a World Cup before. Every game used to matter. But FIFA be darned if they don't try to squeeze out every dime they can out of the players, refs, and fans.

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TWiT Tech Podcast Network

24 minutes ago · posted in TWiT Tech Podcast Network

Siri AI Is Apple’s Smarter, More Personal Voice Assistant!

Time for another AWESOME video from the TWIT Network!

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Direct YouTube Link - Siri AI Is Apple's Smarter, More Personal Voice Assistant!
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dfergie

Staff member HERE TO HELP YOU!

Last reply 28 minutes ago · posted in The Sports Section

NCAA Softball

Anybody been following the Tournaments? I've been watching all weekend on the various ESPN's...

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dfergie

Jun 4, 2026

Not a good inning… Kavan coming on could be the nail.

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dfergie

Jun 4, 2026

Better team won tonight…

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osu1991

Jun 4, 2026

Well crap. That wasn't fun. Oh well on to the CFL opener on cbs sportsnet.

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RaiderPower

Jun 4, 2026

"In the end, there can be only one" - Duncan MacCleod of the clan MacCleod

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dfergie

28 minutes ago

Last weekend I got in on a MLB game top of the 8th 1-1, first thought was extra innings...

and it actually went extra after the 9th.
Catching a little of the AUSL, something to watch when I can't get into anything else.

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dfergie

Staff member HERE TO HELP YOU!

Last reply 31 minutes ago · posted in The Sports Section

Auto Racing 2026

New thread or keep this one?

View: https://www.youtube.com/live/AgOI9DNCmPg?si=l-YcZmHl7GXXF8fX

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Yespage

Tuesday at 7:48 AM

Caught up to the 500... err... k in St. Louis. What a race! Andretti Motorsport were doing very well with Ericsson and Kirkwood, meanwhile Power was moving up the grid. Veekay started cautiously. He was working the tires just right, becoming more lethal later in the stint. Rasmussen was racing likewise, not nearly as insane as he has in the past. Palou was leading the race, in a shocker to all. Caio Collet was having a wonderful ride, making Ferucci potentially sweat a bit. Rain came, rain went, rain came, rain went. Generally mild sprinkles, but enough to pause racing on an oval.

Palou would kind of send Siegel into the wall. Siegel really didn't do much wrong. As he noted, you have to turn at some point. Palou had acres of room below and Siegel might have had his ticket out of Indycar stamped. Dixon was doing the fuel thing and got busted twice by yellows, not pitting before the flag came out. Then the most critical happened... Palou ran out of gas on pit lane, effectively giving Newgarden the race lead and win. Newgarden had a very early pit, so he was able to slide in, get service and go. Meanwhile, everyone else was confused and stuck behind Palou for a bit. Once people figured what was happening, Newgarden had a major advantage of several seconds. Newgarden wouldn't look back and when it went green again, he'd hold the lead for the win.

Massive credit to Juncos Hollinger who bested Penske in getting Veekay out before Malukas in a transition that was oddly bizarre. I haven't had time to check, but I'm wondering if Veekay was about to run out of fuel or cut a tire. He was charging late in a stint, got up to fifth, and then tailed back for a few laps to 10th or 11th. It looked like it was over. Went into the pits, and after the pitting sequence was over, Veekay was well inside the top ten again. It was weird. And he charged, getting up to fourth. He made a late move on Rasmussen, but Rasmussen held his position with some great driving. In fact, there was a ton of incredible racing passing, not passing all race long. Veekay would finish 4th. A podium would have been awesome, but it is a great outcome for a guy who hopefully will get a break with a big team. We saw what Veekay could do with a Honda last season with fuel save, imagine replacing Simpson on Ganassi and having speed to go with fuel saving. His 6th at Indy and 4th at St. Louis get him up to 13th in the points standings and only 5 points outside of the top 10.

Ericsson finished second, resigned to finishing behind the current best in the world guy on a short oval. Rasmussen got the final step on the podium, a nice rebound to what has been an otherwise bad year for him, and a good reward to ECR who just extended his contract.

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osu1991

Tuesday at 7:52 PM

View: https://youtu.be/YAAIvsFs5AU

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Yespage

Yesterday at 9:09 AM

They raced USAC cars at Daytona once. Once! People died. Aj Foyt said 'f this', and left after the first go around. AJ freaking Foyt thought it was crazy! And cars weren't nearly as fast as they are now.

I think they tried Talladega once too.

Yespage

Today at 8:58 AM

LeMans qualifying on going. WEC has d9ne a great job expanding the automotive company entries. Even without Porsche, a large nunber of manufacturers.

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31 minutes ago

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jcrandall

Staff member HERE TO HELP YOU!

Last reply 34 minutes ago · posted in DIRECTV Programming Forum

Channels on DIRECTV Satellite and not on Stream/Internet

So...DirecTV advertises the Choice package with 95+ bonus channels for Satellite customers. You don't want 90+ of the 95...

Excluding PPV, premium networks, infomercial, shopping, religion, and non-English programming, there are 7 channels on satellite that are not on streaming:
NFL Network, MavTV, FE TV, Free Speech, NASA, INSP, and Pursuit. I'm pretty sure a couple of those are public interest that they have to carry to meet an FCC quota on satellite.

I hope they get called out for this advertising because that is ridiculous. One big network, NFL, will probably get added to streaming when their next agreement comes up, and the rest are likely very low viewership.

What about streaming, what do you get extra with the Choice package that isn't on Satellite:
Two stations - one of which is an internet TV - Fox Weather, and Heros & Icons (a diginet). Nothing special here to look at either.

If they cleaned up a couple of their agreements, added a few public interest stations to streaming, they could probably have their lineups match. It's close now, if you take out all the garbage on satellite that they earn money on. If they can sell infomercials on satellite, why can't they on streaming, seems like a miss. A bigger miss, including those stations in the "bonus channels just for satellite customers." Pretty sad marketing right there.

Attached is a comparison sheet of satellite vs streaming for the three main packages if anyone is interested.

MOD EDIT: See Post #3 for an up to date list of what channels are available on sat but not on streaming/internet, see Post #21 for an up to date list of what's available in the app for streaming customers, but not for sat customers.

DirecTV Sat vs Stream.pdf 46 KB

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KyL416

May 22, 2026

107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server

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mario315

May 23, 2026

KyL416 said:
107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server

Happy to see that DTV Stream will finally line up fully with the DTV Satellite 4K content and Channel Guide.

mario315

Tuesday at 1:30 AM

KyL416 said:
107 LIVE4K3 and 108 LIVE4K4 are now testing on the stream server

They turned them on today !

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mario315

Yesterday at 12:15 AM

mario315 said:
They turned them on today !

I see in the 4K Channels Guide that the Telemundo WC games will be airing in 4K. I believe this is the first time ever we will have Spanish-language broadcasts in 4K (in the USA). Did not happen during the last World Cup in Qatar 2022.

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dtv757

34 minutes ago

4K telemundo working !

406 still SD here in Norfolk Va

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 49 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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harshness

Today at 9:01 AM

Time After Time - Cyndi Lauper

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sdfntx

Today at 9:50 AM

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TWiT Tech Podcast Network

Today at 3:02 PM · posted in TWiT Tech Podcast Network

Apple Intelligence: Siri AI Revolutionizes Your Devices! #shorts

Time for another AWESOME video from the TWIT Network!

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TWiT Tech Podcast Network

Today at 2:32 PM · posted in TWiT Tech Podcast Network

Tech News Weekly 441

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TWiT Tech Podcast Network

Today at 2:32 PM · posted in TWiT Tech Podcast Network

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teachtom

Today at 2:30 PM · posted in DISH Network Support Forum

Problem when I switch from Bonus View channels back to regular Dish channels

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

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Installer claims 'new Directv rule' about climbing on roofs - really?

FIFA World Cup of Horrors

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Problem when I switch from Bonus View channels back to regular Dish channels