Social Feed

Main Feed My Feed
brad1138
brad1138
Last reply · posted in DISH Network Support Forum

Hey Dish, your average customers sentiment

Found this on FB, made me think of Dish.

1379721_310997639040818_1215215804_n.jpg

Even if they accept you bulling them into scheduling jobs on Thanksgiving (Or X-mas, Or the 4th of July etc.) that is how they feel.
Read more
20 Replies · 3384 views
Load Replies (20) Reply Legacy View
Scherrman
Scherrman
We will NOT do any Dish work on any holiday regardless of a customer not having TV or not. If my technician decides he wants to do it he can but I will not make him do any work on holidays or Sundays. If i'm not going to work I do not expect any of my employees to work those days.

Dish is very good as scheduling service calls on holidays. Memorial Day seems to be the one they hit us on the most for some reason. Majority of the time the customer didn't even want it that day but Dish insisted on it. We just call the customer as soon as we get the work order and first try to fix the problem over the phone. If we find that they really do need a service call then we set up a better date and in some cases we are able to do it sooner than the scheduled date.

I think a lot of retailers do it the same way we do.
Read more
Reply
S
SomeDishGuy
Scherrman said:
We will NOT do any Dish work on any holiday regardless of a customer not having TV or not. If my technician decides he wants to do it he can but I will not make him do any work on holidays or Sundays. If i'm not going to work I do not expect any of my employees to work those days.

Dish is very good as scheduling service calls on holidays. Memorial Day seems to be the one they hit us on the most for some reason. Majority of the time the customer didn't even want it that day but Dish insisted on it. We just call the customer as soon as we get the work order and first try to fix the problem over the phone. If we find that they really do need a service call then we set up a better date and in some cases we are able to do it sooner than the scheduled date.

I think a lot of retailers do it the same way we do.
Click to expand...

I know you talk about Dish CSRs insisting on a holiday tech visit. I can only talk for one call center, but I have never known anybody, or heard anybody at the admin level, ever suggest that a customer take a holiday time frame for a tech visit. If anything, the CSRs are told to make it as late as the customer is okay with, to leave the sooner dates for the really escalated customers. Really, on the CSR end, there is zero benefit to selecting a certain date for a customer. Whether they'll admit it, a lot of customers get extremely agitated if Dish can't schedule a tech visit for that day or the next day. I've never heard (being on a call or listening to one) a customer be asked to take a sooner date than they want, but I have heard, hundreds of times (or more), customers threaten to cancel if Dish cannot get a sooner tech visit time.

Again, mileage may vary, but I can only offer my two cents worth based on something north of 10,000-15,000 tech calls.
Read more
Reply
Scherrman
Scherrman
SomeDishGuy said:
I know you talk about Dish CSRs insisting on a holiday tech visit. I can only talk for one call center, but I have never known anybody, or heard anybody at the admin level, ever suggest that a customer take a holiday time frame for a tech visit. If anything, the CSRs are told to make it as late as the customer is okay with, to leave the sooner dates for the really escalated customers. Really, on the CSR end, there is zero benefit to selecting a certain date for a customer. Whether they'll admit it, a lot of customers get extremely agitated if Dish can't schedule a tech visit for that day or the next day. I've never heard (being on a call or listening to one) a customer be asked to take a sooner date than they want, but I have heard, hundreds of times (or more), customers threaten to cancel if Dish cannot get a sooner tech visit time.

Again, mileage may vary, but I can only offer my two cents worth based on something north of 10,000-15,000 tech calls.
Click to expand...


I'm just talking from experience. I call my customer up after I get the work order and ask them if we can do it earlier or after the holiday and the customer responds with "I didn't even want the service call that day but Dish insisted that it wasn't a problem and Dish would service it that day." I know that we still get customers that demand we do it on that day so I agree that it's not all on Dish.
Read more
Reply
Kraven
Kraven
I dont see the big deal here... its the nature of the job. Besides, its a holiday pay, goes by senority and volunteers.
Someone's got to man the ship.
Read more
Reply
Dishman1978
Dishman1978
Kraven said:
I dont see the big deal here... its the nature of the job. Besides, its a holiday pay, goes by senority and volunteers.
Someone's got to man the ship.
Click to expand...

Seniority. Not in all shops. There is no thing such as seniority in mine. Its all about numbers.

The big deal, being forced to work the holiday.

Its not a big deal when people volunteer.

The big deal, not everybody gets holiday pay to work it. In house guys: yes. Subcontractors: not so much.

I'm going to assume based on your response this is either your first or second holiday season working for dish.

Last year was the first year in the history of DNS to start the holiday volunteer process. Before that there was no difference between Christmas and and a Tuesday in April.
Read more
Reply
Scherrman
Scherrman
Kraven said:
I dont see the big deal here... its the nature of the job. Besides, its a holiday pay, goes by senority and volunteers.
Someone's got to man the ship.
Click to expand...


When you're a retailer there is no holiday pay or seniority. You just do the job because you have to. As for Dish techs, I'm not sure if they get holiday pay either. Seems like they work their butts off for average pay.
Read more
Reply
Dishman1978
Dishman1978
Scherrman said:
When you're a retailer there is no holiday pay or seniority. You just do the job because you have to. As for Dish techs, I'm not sure if they get holiday pay either. Seems like they work their butts off for average pay.
Click to expand...

DNS techs do get holiday pay. If you work it you get holiday plus regular rate, and last year they started this thing where they also give you an additional incentive to volunteer. I don't know if its the same in all markets but its a 100 dollar bonus in my office. I volunteered all 3 holidays last year. Not this year though.
Read more
Reply
View all replies (20)
TFLEV
· posted in TFLEV

Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!

Time for another AWESOME video from TFL Electric Vehicles!


View: https://www.youtube.com/watch?v=MyF_RH1m0mc


Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
Read more
0 Replies · 0 views
Replies Reply Legacy View
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

The Apple HomeView

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/0k5iT-OlpdE


Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
Read more
0 Replies · 0 views
Replies Reply Legacy View
osu1991
osu1991
Pub Member / Supporter
Last reply · posted in TV Shows

Frisco King - Paramount Plus


View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy


December 18, 2026 Paramount plus
Read more
2 Replies · 52 views
Load Replies (2) Reply Legacy View
  • Like
Reactions: Howard Simmons
Howard Simmons
Howard Simmons
osu1991 said:

View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy


December 18, 2026 Paramount plus
Click to expand...

Another Tulsa King spin off.🙄
Read more
Reply
dishstaller
dishstaller
Howard Simmons said:
Another Tulsa King spin off.🙄
Click to expand...
But.....if you like Tulsa King....looks like you would probably like this as well. I don't mind spin-offs as long as they don't involve a sassy niece who moves from the big city :rolleyes:
Read more
Reply
T
Therm
Last reply · posted in DISH Network Support Forum

Am I the only one that hates what Dish did to their mobile app?

I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
Read more
3 Replies · 45 views
Load Replies (3) Reply Legacy View
  • Like
Reactions: dishstaller
Juan
Juan
Not alot of dish customers any more
Read more
Reply
  • Like
Reactions: charlesrshell and dishstaller
Foxbat
Foxbat
I'm not a big fan of the new layout, especially on my Apple TV. It used to look like the old Guide layout on the Hopper 3, but they changed parts of that, too.
Read more
Reply
  • Like
Reactions: charlesrshell
dishstaller
dishstaller
I really dislike change for the sake of change
Read more
Reply
  • Like
Reactions: AZ. and charlesrshell
TheRatPatrol
TheRatPatrol
Last reply · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
Read more
2132 Replies · 214680 views
Load Replies (2132) Reply Legacy View
Jimbo
Jimbo
Jimbo
Jimbo said:

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share
Click to expand...

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Read more
Reply
  • Like
Reactions: Howard Simmons
Howard Simmons
Howard Simmons
Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Click to expand...
Tony as the director.🙄
Read more
Reply
Jimbo
Jimbo
Howard Simmons said:
Tony as the director.🙄
Click to expand...
Would you rather have LaRoche ???
Read more
Reply
  • Like
Reactions: Howard Simmons
dfergie
dfergie
I liked this episode and a toned down Tony...
Read more
Reply
  • Like
Reactions: Jimbo
Howard Simmons
Howard Simmons
Jimbo said:
Would you rather have LaRoche ???
Click to expand...
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
Read more
Reply
Jimbo
Jimbo
Howard Simmons said:
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
Click to expand...
I don't think Tim and Tony are that far apart in Age ...

Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)

Tony has changed, he's been running his Security Business ... I'm sure he has grown up.

Give it time ... your judging the New Tony from the old Tony.

It sounds like Tim won't be around the Team much longer either.
Read more
Reply
View all replies (2132)
dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in Movie Talk

Trailer for new Jim Caviezel movie Ghost Soldier

Might be worth a watch when it comes out. Looks like typical big corp against the little guy movie BUT....there is a reason this plot type is so oft repeated, it draws audiences.


View: https://www.youtube.com/watch?v=_-f9OGsKHd4
Read more
1 Replies · 7 views
Load Replies (1) Reply Legacy View
dishstaller
dishstaller
BTW, I noticed right after I posted this that someone else had already mentioned it....sorry for the duplicate thread. Still looking forward to seeing the movie.
Read more
Reply
meStevo
meStevo
Lifetime Supporter
Last reply · posted in Movie Talk

Project Hail Mary

If you're going try to read / listen to the book (can't recommend the audio book enough) before this comes out, I'd avoid trailers.

Trailer below, spoiling it to make sure you read the above bold message first. The book / audio book are fantastic. Go into this blind if you can IMO!


View: https://youtu.be/m08TxIsFTRI



Kind of disappointed at how much they show. A lot still to see, but man, some good reveals in the book that are just served up here.
Read more
21 Replies · 713 views
Load Replies (21) Reply Legacy View
  • Like
Reactions: dfergie
meStevo
meStevo
I've seen it twice. Can't recommend the audio book enough, Ray Porter's performance is amazing and there's so much more in the book than the movie.
Read more
Reply
  • Like
Reactions: Foxbat
Foxbat
Foxbat
"Project Hail Mary" should be on Prime Video starting Friday, July 3.
www.ign.com

'It Is Time Go!' — Project Hail Mary Is Officially Coming to Prime Video

Amazon has confirmed that Project Hail Mary will be coming to Prime Video.
www.ign.com www.ign.com
Read more
Reply
  • Like
Reactions: Howard Simmons
K
klang
Forgot to comment. I did watch when it first came out on MGM. I enjoyed it a lot. I think reading the book made it easier to watch. Several friends commented it was a little hard to follow.
Read more
Reply
  • Like
Reactions: Foxbat and Howard Simmons
TRG
TRG
"astrophage". I read the book but didn't see the film yet.
Read more
Reply
  • Like
Reactions: Foxbat
Howard Simmons
Howard Simmons
Foxbat said:
"Project Hail Mary" should be on Prime Video starting Friday, July 3.
www.ign.com

'It Is Time Go!' — Project Hail Mary Is Officially Coming to Prime Video

Amazon has confirmed that Project Hail Mary will be coming to Prime Video.
www.ign.com www.ign.com
Click to expand...
That's what I will be watching this weekend.🤗
Read more
Reply
  • Like
Reactions: Foxbat
K
klang
Kindle book on sale for $2.99 today at Amazon.
Read more
Reply
dishstaller
dishstaller
meStevo said:
.........there's so much more in the book than the movie.
Click to expand...
I agree. That can go for pretty much any book vs movie. Back when I was single I would read any Stephen King or John Grisham book I could get my hands on. When you read a book you make up the scenes and characters in your mind.....the movie version always disappoints.
Read more
Reply
View all replies (21)
meStevo
meStevo
Lifetime Supporter
Last reply · posted in The Sports Section

NFL 2026-2027 Season

Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
Read more
110 Replies · 1610 views
Load Replies (110) Reply Legacy View
  • Like
Reactions: Jimbo and dfergie
Y
Yespage
Selfish Drake Maye holds back on giving the ball to Bills unlike Jags game, gets the win on the road.
Read more
Reply
Y
Yespage
Yespage said:
Selfish Drake Maye holds back on giving the ball to Bills unlike Jags game, gets the win on the road.
Click to expand...
A big win for the Patriots, and they are now 3-2.

Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place. :eek:
Read more
Reply
osu1991
osu1991
www.nbcsports.com

Troy Aikman seems to confirm he'll be leaving ESPN

Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com www.nbcsports.com
Read more
Reply
  • Like
Reactions: Mike0616
M
Mike0616
osu1991 said:
www.nbcsports.com

Troy Aikman seems to confirm he'll be leaving ESPN

Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com www.nbcsports.com
Click to expand...
Hopefully nowhere near a microphone.
Read more
Reply
Y
Yespage
Mike0616 said:
Hopefully nowhere near a microphone.
Click to expand...
After having experienced Gus Ferguson trying to call soccer games, I'm uncertain why NFL football analysts get hate. Even the "worst" of them are pretty good.
Read more
Reply
meStevo
meStevo
Jalen Hurts out indefinitely as they treat and monitor a superficial blood clot in his leg.


View: https://x.com/RapSheet/status/2111074303185989663?s=20
Read more
Reply
  • Sad
Reactions: Foxbat
View all replies (110)
dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in TV Shows

Started watching Undercover Boss again

I had quit watching this show years ago because I ended up more annoyed than entertained. Well......I'm STILL more annoyed than entertained. I DO find it interesting to see how things work behind the scenes at many businesses. What annoys me is how utterly out of touch CEOs are with the companies they run. At the end of almost every episode the head of the company is amazed at how hard the employees have to work and many times have to work around impossible guidelines set forth from headquarters.

I found this one interesting because the new CEO had big plans for this company, Muscle Maker Grill, and it looked like the stores were all pretty busy. Recent history hasn't been good to this company however. I bet the covid lockdowns were the real killer.


View: https://www.youtube.com/watch?v=yIhZm0qkz0o
Read more
0 Replies · 5 views
Replies Reply Legacy View
Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
Read more
68500 Replies · 2670802 views
Load Replies (68500) Reply Legacy View
  • Like
Reactions: c-spand
ClarkGable
ClarkGable
White Wedding - Billy Idol
Read more
Reply
  • Like
Reactions: dishstaller
M
MRSFTA4PA
White Christmas - Elvis Presley
Read more
Reply
dishstaller
dishstaller
Dirty White Boy - Foreigner
Read more
Reply
Bobby
Bobby
Tickle Me (Dirty, Dirty Feeling) - Elvis Presley
Read more
Reply
dishstaller
dishstaller
Dirty Diana - Michael Jackson
Read more
Reply
View all replies (68500)
Load More
Top
Back