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For the most part, all we hear is the bitching and moaning about how terrible this experience was or that experience was and how bad the people were to deal with in these forums. I want give a little equal time here. I actually just had one of the most pleasant tech experiences (after the initial call) than I've had in a long time from any company I work with.
The reason for the call was a power outage in the wee hours Tuesday that included a half dozen flickers, brown-outs and spikes before the power went completely out. All those power spikes and brown-outs blew something out in my Dish set-up. I was unable to receive any signal from any satellite. I suspected it was the built-in switch in the 1000.4 LNB on my dish.
First, let's get the "except" part out of the way. I initially did a chat with Dish support. I went through the hoops of troubleshooting the issue. Once we got to scheduling the call, they offered an upgrade to an "obsolete" receiver which I did not want. After I refused the upgrade, the chat refused to schedule a call. It is one of the most frustrating things out there and it's the reason I seriously consider cancelling service before I try to contact Dish for a service call. I ended the chat physically shaking with anger and frustration. I started looking at my TV provider options.
After I calmed down a bit, I sent Mary from the DIRT team right here on SatelliteGuys a PM (started a conversation). I explained my issue and included the transcript of the chat. In 10 minutes she responded. Two messages later (a few minutes) I had an appointment for this morning.
Today, the tech showed up right on time. I mean exactly on the dot! He treated me with respect and was knowledgeable. He did a quick check on the wiring, then went to work on the dish. He diagnosed the issue, and as I thought, it was the switch inside the LNB housing. The tech replaced the faulty equipment, then replaced the old grounding block and exterior diplexer for good measure. An hour or so later, everything was working again.
Other than having to jump through a damned hoop at the first level EVERY time I call Dish, my experience couldn't have been better.
I just wish the front line service experience would be as good as my general experiences with Dish service. It seems like every time I call Dish for a tech issue the front line policy is to "make the customer mad before you give them what they need." I am not angry with the person who told me I could not get a service call scheduled until I got an upgrade I did not want. That person was just reading his/her computer screen and doing his/her job as they are instructed to do it. I am angry at those that set up the "process" which leads to these idiocies which do nothing but throw barriers up to customer satisfaction and stain what would otherwise have been a pleasant experience.... or as pleasant as an experience like this could be!
Thanks again to Mary from DIRT and my friendly neighborhood dish service tech.
The reason for the call was a power outage in the wee hours Tuesday that included a half dozen flickers, brown-outs and spikes before the power went completely out. All those power spikes and brown-outs blew something out in my Dish set-up. I was unable to receive any signal from any satellite. I suspected it was the built-in switch in the 1000.4 LNB on my dish.
First, let's get the "except" part out of the way. I initially did a chat with Dish support. I went through the hoops of troubleshooting the issue. Once we got to scheduling the call, they offered an upgrade to an "obsolete" receiver which I did not want. After I refused the upgrade, the chat refused to schedule a call. It is one of the most frustrating things out there and it's the reason I seriously consider cancelling service before I try to contact Dish for a service call. I ended the chat physically shaking with anger and frustration. I started looking at my TV provider options.
After I calmed down a bit, I sent Mary from the DIRT team right here on SatelliteGuys a PM (started a conversation). I explained my issue and included the transcript of the chat. In 10 minutes she responded. Two messages later (a few minutes) I had an appointment for this morning.
Today, the tech showed up right on time. I mean exactly on the dot! He treated me with respect and was knowledgeable. He did a quick check on the wiring, then went to work on the dish. He diagnosed the issue, and as I thought, it was the switch inside the LNB housing. The tech replaced the faulty equipment, then replaced the old grounding block and exterior diplexer for good measure. An hour or so later, everything was working again.
Other than having to jump through a damned hoop at the first level EVERY time I call Dish, my experience couldn't have been better.
I just wish the front line service experience would be as good as my general experiences with Dish service. It seems like every time I call Dish for a tech issue the front line policy is to "make the customer mad before you give them what they need." I am not angry with the person who told me I could not get a service call scheduled until I got an upgrade I did not want. That person was just reading his/her computer screen and doing his/her job as they are instructed to do it. I am angry at those that set up the "process" which leads to these idiocies which do nothing but throw barriers up to customer satisfaction and stain what would otherwise have been a pleasant experience.... or as pleasant as an experience like this could be!
Thanks again to Mary from DIRT and my friendly neighborhood dish service tech.
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1830 views
Aside from all the pros and cons of this discussion, I would like to add something.
For some reason, here at my location in north coastal California, I seem to get a random power drop from the power company. This irritated me so I started adding UPS units wherever I have audio and video receivers and Dish receivers. I may have gone overboard but also have a UPS unit on the wall in the garage for the power supply to my DPP44 switch. Who knows, but this might be the most important part of my protection scheme, along with really good grounding of the dish and the lines from the dish to the switch.
Anyway, I never have any of the problems like all those posted here in the forum, with any of my dish units, currently two Hoppers with sling, a Joey, and a VIP211K. I also have my PCs protected and my AV receiver.
Another aside. A drunk driver knocked down a power pole a few blocks away and we lost power for a few hours here. I was able to continue watching TV for quite some time with no power coming into the house. Allowed me time to properly shut down everything and wait for the lights to come on again. I have my cable modem on one of my UPS units and an internet radio so listened to music in the interim.
PS. I would probably have tried to talk you into upgrading from you old 501 too. My old 501 is probably on a shelf around here somewhere, or was it a 508. Memory fades when you become an old fart like me.
PPS, I appoligize for rambling on.
Back on thread topic, just wanted to post my latest good chat experience. It's a small thing, but every little bit helps. DIRT, can you pass along kudos to the chat rep?
Pamela (ID: BCS): Hi, my name is Pamela (ID: BCS). How may I help you?
me: I heard about a free multi-sports pack promotion. Am I eligible for it?
Pamela (ID: BCS): It will be my pleasure to help you with your issue today.
Pamela (ID: BCS): For security purposes, would you please verify the 4 digit Security Code
on the account?
Pamela (ID: BCS): Perfect! Thank you.
Pamela (ID: BCS): Please give me a minute or two while I check this.
me: ok
Pamela (ID: BCS): Thank you.
Pamela (ID: BCS): We currently have Multi-Sport at $5 off. Would you like to take advantage
of that promo?
Pamela (ID: BCS): I'm sorry. Please disregard,
me: no thank you. is the free offer for new customers only?
Pamela (ID: BCS): No worries. Let me offer you Multi-Sport at no cost for 3 months.
Pamela (ID: BCS): Would that be alright?
me: that would be great. thank you
Pamela (ID: BCS): You have elected to receive Multi-Sport for 3 months at no cost. Once this
promotional period expires, you will continue to receive Multi-Sport at the regular monthly price,
which is $11.00.
me: I could go online and select it to not continue later if I so choose?
Pamela (ID: BCS): That's correct.
me: thank you so much. have a good day.
Pamela (ID: BCS): Hi, my name is Pamela (ID: BCS). How may I help you?
me: I heard about a free multi-sports pack promotion. Am I eligible for it?
Pamela (ID: BCS): It will be my pleasure to help you with your issue today.
Pamela (ID: BCS): For security purposes, would you please verify the 4 digit Security Code
on the account?
Pamela (ID: BCS): Perfect! Thank you.
Pamela (ID: BCS): Please give me a minute or two while I check this.
me: ok
Pamela (ID: BCS): Thank you.
Pamela (ID: BCS): We currently have Multi-Sport at $5 off. Would you like to take advantage
of that promo?
Pamela (ID: BCS): I'm sorry. Please disregard,
me: no thank you. is the free offer for new customers only?
Pamela (ID: BCS): No worries. Let me offer you Multi-Sport at no cost for 3 months.
Pamela (ID: BCS): Would that be alright?
me: that would be great. thank you
Pamela (ID: BCS): You have elected to receive Multi-Sport for 3 months at no cost. Once this
promotional period expires, you will continue to receive Multi-Sport at the regular monthly price,
which is $11.00.
me: I could go online and select it to not continue later if I so choose?
Pamela (ID: BCS): That's correct.
me: thank you so much. have a good day.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
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View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
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3 views
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
7 Replies
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185 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68534 Replies
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2673227 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/A_V4A_ne8wE
Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
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View: https://www.youtube.com/shorts/A_V4A_ne8wE
Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
TWIT's Website
TWIT Live Feed
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8 views
Staff member
HERE TO HELP YOU!
We have a Breakfast and Dinner thread so...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5446 Replies
·
335524 views
Staff member
HERE TO HELP YOU!
Stargate SG-1 cancelled, Atlantis renewed
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2032 Replies
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184015 views
Watch Stargate SG-1 for Free Online | Pluto TV
Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
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TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=beerzKBCSUo
Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
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View: https://www.youtube.com/watch?v=beerzKBCSUo
Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
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13 views
Supporting Founder
Lifetime Supporter
This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
762 Replies
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167240 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
151 Replies
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1875 views
M
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.They get cruel sometimes, very very cruel.