Social Feed

Meanwhile att is getting rid of overseas call centers

slow_poke_pete said:

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

Click to expand...

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

comfortably_numb said:

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

Click to expand...

Was that a back door compliment for Verizon?

slow_poke_pete said:

Meanwhile att is getting rid of overseas call centers

Click to expand...

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Juan said:

Was that a back door compliment for Verizon?

Click to expand...

And TMO. If anybody's lagging behind the most, it's ATT.

comfortably_numb said:

And TMO. If anybody's lagging behind the most, it's ATT.

Click to expand...

ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.

fmj77 said:

ATT has the best service by far in my area

Click to expand...

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

comfortably_numb said:

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

Click to expand...

Verizons a 1 bar service in my area along with t-mobile. verizons network is also congested to hell as well in my area have no idea about t-mobile. i would never use t-mobile..

slow_poke_pete said:

Verizons a 1 bar service in my area along with t-mobile

Click to expand...

Where?

Verizon's speed issues are well documented- I believe the consensus is they screwed up their home internet build-out and their towers are too congested.

comfortably_numb said:

Where?

Verizon's speed issues are well documented- I believe the consensus is they screwed up their home internet build-out and their towers are too congested.

Click to expand...

LA!!!

dishstaller said:

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Click to expand...

AGREE!! DTV was the perfect example of what you said!!!

slow_poke_pete said:

LA!!!

Click to expand...

Los Angeles? Louisiana?

comfortably_numb said:

Los Angeles? Louisiana?

Click to expand...

Los Angeles!!!

Mobile distinctions are often quite local. In my home: Verizon wins. In a field 3 miles from home, where I actually need the mobile data to work, AT&T is much better. At the old folks home where my parents used to live - 2 miles in the other direction, EVERYONE complains about mobile service.

slow_poke_pete said:

Los Angeles!!!

Click to expand...

Monotone food.

My wife would kill me.



Just noticed my Sony BD players support 3D. No target device. I wonder if any major brands offer 3D TVs anymore.

Are helmets considered active or passive or na?


I wonder if I told SWMBO we (I could exercise using such…… Or maybe 3D cooking classes/shows

I'll check it out this evening but 3d is not really something I'm overly interested in tbh.


At least it will give me an excuse to charge the meta up again.

To access you have to update your Meta Quest to the latest version v2.10 which was public released on Nov 9. This will also update the controllers as well. Then launch the Disney+ app. This comes with several environments. I tested the Disney 3D theater one and it is in VR180 3D. Watched the new Avengers Movie Quantumania.
The movie is not VR180 3D. It is theater screen 3D. But in a VR180 3D environment.
https://www.youtube.com/watch?v=ZlNFpri-Y40

navychop said:

I wonder if any major brands offer 3D TVs anymore.

Are helmets considered active or passive or na?

Click to expand...

https://www.youtube.com/watch?v=ZlNFpri-Y40
I last bought a flat 3D LCD Passive screen from LG but had to order it from China. The remote control is in Chinese. You might research the Chinese websites for what is offered. I only use it in my edit suite to edit 3D theatrical Video Productions.

Keep in mind, The Disney+ app I tested is for the Meta Quest and I tested so far on my Quest 3.
My home theater uses a Sony projector so I'll test that later. I'm not even sure the Disney+ app on the Apple Vision Pro supports 3D. But I have two BluRay 3D players that also have streaming apps so may need to test with that source.

Ronnie- said:

I'll check it out this evening but 3d is not really something I'm overly interested in tbh.

Click to expand...

I've been excited about 3D for over a decade. Have hundreds of movies in 3D BluRay. But the image quality was never as good as with the Meta Quest or expensive Apple Vision Pro. If you have the 3 it's probably going to be the best experience of all the head mounted display. Just charge it up and go into settings and update your software over wifi. That takes about 5 -10 minutes to V2.10. If you already have Disney+ loaded you should be all set. If not you will need to install that next and subscribe.

I've been on and off with Disney+ over the years and just recently subscribed monthly based on them announcing this 3D a few months back. I'll probably switch to the annual plan Premium with Hulu now they came through with this 3D. BTW- the Dolby Atmos surround sound is amazingly good.






https://www.youtube.com/watch?v=ZlNFpri-Y40

TheForce said:

I'll probably switch to the annual plan Premium with Hulu now they came through with this 3D.

Click to expand...

Disney does not offer an annual ad free Disney+ and Hulu bundle. It only has a monthly plan for $21.99 per month.

I wonder if it's part of my DTV MyEntertainment package

I just have no interest in what Disney offers.

Works fine on my 17 Pro. Just tested it.

Small TOWN -John Mellencamp

All The Small Things - blink-182

Things - Bobby Darin

My Favorite Things - Julie Andrews

All Good Things - Jackson Browne

Breakfast Sandwich. Over hard eggs, fried deli ham and a thick slice of sharp cheddar cheese on sourdough toast. Coffee.

Buttermilk waffles, butter, maple syrup... Milk

Bagel and cream cheese. Coffee.

French toast, sausage and eggs at the diner across the street from the dealer after I turned in my leased EV9 this morning

Potato and egg burrito smothered with green chile sauce and cheddar. Coffee.

Thank you!

Thank You to All the Veterans ESPECIALLY all the Sat Guys Vets out there !!!

I told a Friend of mine today,
"Thanks for your Service"

His response was :

You were Worth It ...

I thought that was Great

I haven't used the Veteran's Day free meals much over the years. Not sure how long ago I last did.

But today, we chose to do so.

Made out like a bandit. Went to Lazy Dog and the food was great. I had a Mediterranean Chicken dish that was superb. Wife had Thai Noodles. Superb. Desserts and sodas. We are planning on when we can return.

There was a minor issue, which I will not specify here, as someone might try to make a hairy big deal out of it, driven by emotion. The manager more than made it whole. We got future discounts, comp'd desserts, on top of my meal, soda and dessert being free.

Menu updated and looks great. Many more dishes I want to try. So I bought a $50 gift card for $40, good to use as of 1/1/27.

STRONGLY recommend trying them with today's Veteran's Day discount. Or later. Good place, gorgeous and well maintained. Beers out the ying yang. Large bar. I can order drinks off menu, such as an Old Fashioned with Woodford Reserve.

Might try another discount tonight somewhere.

Wendy's honors their free hamburger offer. First place didn't check for ID and provided a cheeseburger. Second place (BAD BOY!) checked ID and provided a regular hamburger.