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Hi there, I wonder if someone can help me.

I signed up with Dish a few days ago. Rochester, New York. I bought a Hopper, 1000.2 WA dish with the three LNB setup, and a Duo Node. I have three lines running from the dish into the node.

When I pull up the TV guide on the Hopper itself, it seems like I'm missing a lot of HD channels that I should be getting.

I'm on the America's Top 250 package. When I run a Check Switch on the receiver, I see green checkmarks for all 3 tuners next to 119, 110 and 129. Signal strength for 110 is around 40, and for 119 it's around 70. For 129, signal strength for transponders 1, 4, 6, 8, 16-32 are all 50 or higher. Transponders 2, 3, 5 and 7 are below 30 strength, and all the other ones don't have any signal strength (9-15). Also, don't know if it matters, but when I select some of the transponders, the word "Transponder" changes to "Spotbeam". I also went into the Diagnostics System Status screen and there are green rectangular boxes under all three 119, 110 and 129. To the right of the 129 box in Row 'G' is an X with no colored box under it.

It seems like I'm getting all the channels from 110 and 119. Some from 129 are coming in HD. I've made a list here of the HD channels I'm getting in the guide:

DIY HD -- Sat 110
NFL HD -- Sat 129
AXS HD -- Sat 119
MLBNA -- Sat 129

HUSLR Channel 497
ULTRA Channel 502
THTRE Channel 503
MOVIE Channels 504-522
BBGL Channel 9559

That's it. All the other channels that show up in the guide are in SD only.

Now, I know the hard drive in my Hopper isn't working -- the HDD shows up with a big red X on the diagnostics screen. I know this must be the reason why the channel logos don't appear in the guide, and probably also the reason why I can only see 1 hour of programming in advance, instead of 9 days. I'm already having a replacement receiver sent to me.

Here's my question though. Would the failed hard drive also prevent the other HD channels on 129 from appearing in the TV guide, or did my installer align the dish wrong? Should I have gone with the Eastern Arc, instead of Western, since I'm in New York? And if using the Western Arc is fine with where I'm located, and the dish is possibly pointed wrong at the Western, then why does the Check Switch give me strong signals for all 3 satellites?