Engineering has resolved the software issues with the HR34 that impacted the responsiveness of that STB, so sites can once again begin stocking technicians' trucks with that model to be used interchangeably as part of
non-4K Genie field inventory.
Since the issues are resolved via a new software download, it is
essential that when installing an HR34, technicians follow their BAU procedure of force-downloading software on IRDs being installed in customers' homes. More information on forcing software downloads can be found
on the DOCK. As Engineering has determined this is
not a hardware problem, there is no need to swap customers' HR34s to solve for menu or guide slowness, and technicians should pursue normal troubleshooting procedures for any other issues.
With HR34s having been held at local site locations since mid-January, aging was suspended on the affected inventory. As such, aging suspension will end on March 1 as the hardware is reintroduced to on-truck inventory.
We appreciate your patience as we worked to ensure that all of our products provide a superior customer experience.