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midleman

Last reply Mar 7, 2017 · posted in DISH Network Support Forum

U344 - can't record /set up timers

This morning my H3 won't record programs on the guide or button. I also can't set up any new recordings. I rebooted the system with no luck.
Is anyone else having this problem? Any ideas?

Sent from my SM-J320V using Tapatalk

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JSheridan

Mar 1, 2017

It probably has something to do with the new guide info.

Sent from my XT1585 using the SatelliteGuys app!

eddie willers

Mar 2, 2017

JSheridan said:
It probably has something to do with the new guide info.

Sent from my XT1585 using the SatelliteGuys app!

Last night I am watching a movie, hit "Info" and about half of the normal information is gone. It would have the cast listed, but no photos or list of other shows the actor was in.

I am beginning to think that a whole lot of the problems reported over the last two days may be attributed to the crashes of Amazon Web Services. Who knows where the guides, the photos or other things gathered lay on the Internet? Maybe the Hopper could get a guide from a site unaffected, while the photos were on a server belonging to a AWS section that crashed.

JSheridan

Mar 2, 2017

eddie willers said:
Last night I am watching a movie, hit "Info" and about half of the normal information is gone. It would have the cast listed, but no photos or list of other shows the actor was in.

I am beginning to think that a whole lot of the problems reported over the last two days may be attributed to the crashes of Amazon Web Services. Who knows where the guides, the photos or other things gathered lay on the Internet? Maybe the Hopper could get a guide from a site unaffected, while the photos were on a server belonging to a AWS section that crashed.

The problem is that DISH has apparenty switched guide data providers from Gracenote to Rovi and the transition hasn't gone smoothly.

eddie willers

Mar 2, 2017

JSheridan said:
The problem is that DISH has apparenty switched guide data providers from Gracenote to Rovi and the transition hasn't gone smoothly.

Could be...but I don't like coincidences. Here's a couple of excerpts from USA Today about the Amazon Web Service outage:

AWS S3 is used by businesses both large and small. "More than anything else, S3 customers need to be able to get at their data, because often S3 is used to store images. So no S3, no nice picture or fancy logo on your website," said Leong.

The effects of the outage varied depending on the site and how it used AWS. Modern websites usually pull data from multiple databases in the cloud that can be stored all over the world, so a photo might come from one place, a price list from another and a customer database from a third.

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macphreak

Mar 2, 2017

eddie willers said:
Could be...but I don't like coincidences. Here's a couple of excerpts from USA Today about the Amazon Web Service outage:

It's definitely not AWS related. This has been going on for weeks now. I first reported it a few weeks ago. Seems like a major conflict with their guide content providers or a bug deep within the timer functionality. Bottom line is - they need to implement one of the following:

1. The ability to "roll" back to a previous build if your software build has major bugs in it. It's ridiculous that the software update before this one didn't have this issue and they have no way around it other than saying "wait a few weeks".

2. The ability to "Opt out" of automatic updates. There are some of us (like me) who would like to read up on the release and decide whether or not to download and update it. Not even Apple "forces" you to update to the latest (although usually it's highly advisable).

3. Smaller changes and more of a QA mindset. Their changes seem a little too large and is effecting too many areas. That means it is getting past their QA team.

I don't blame their software engineering team. Software is *going* to have bugs in it. That is just going to happen. However, this shouldn't be getting past their QA teams to where it is this prevalent.

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kwindrem

Mar 2, 2017

macphreak said:
It's definitely not AWS related. This has been going on for weeks now. I first reported it a few weeks ago. Seems like a major conflict with their guide content providers or a bug deep within the timer functionality. Bottom line is - they need to implement one of the following:

1. The ability to "roll" back to a previous build if your software build has major bugs in it. It's ridiculous that the software update before this one didn't have this issue and they have no way around it other than saying "wait a few weeks".

I don't disagree with this statement, however most Dish customers will not be able to deal with this mechanism.

An alternative would be for Dish itself to roll back all receivers when serious bugs like this occur. If the timer issues are related to the guide supplier, then this would apply to going back to the old supplier too.

2. The ability to "Opt out" of automatic updates. There are some of us (like me) who would like to read up on the release and decide whether or not to download and update it. Not even Apple "forces" you to update to the latest (although usually it's highly advisable).

Again, I don't agree but don't see it happening.

Apple does not force updates unless you choose to do so, but as of Win 10, Microsoft IS forcing OS updates with no way for the end user to control it! I've been bit hard by this. In a mission critical environment, Microsoft triggered an update when the computer was booted and there was nothing I could do about it. I was off the air for over an hour!

3. Smaller changes and more of a QA mindset. Their changes seem a little too large and is effecting too many areas. That means it is getting past their QA team.

Small changes don't necessarily eliminate a bug getting into the field. It also means that there would be more testing to do and if there is as much interaction between subsystems as there appears to be, QA testing scope can't be limited even for a "little" change.

I agree that Dish seems to lack decent QA and significant improvements are needed in this area. It's difficult for a company to consider all possible configurations present in the field but new software needs to spend time on most configurations before being released to the public. That's generally occurs during internal testing followed by beta testing in the field. But when an issue is discovered in the field after release, rolling back to a previous version should be the norm rather than the exception (does it ever happen?).

I don't blame their software engineering team. Software is *going* to have bugs in it. That is just going to happen. However, this shouldn't be getting past their QA teams to where it is this prevalent.

I think in general, Dish needs a change in attitude that will allow engineers to shift focus to a problem in the field and get a fix in place quickly. Waiting weeks for a fix (or months in the case of the external drive issue) is simply not acceptable.

In addition, we wait far too long for promised features to be rolled into a product. We've been waiting years for Netflix on 4K Joeys for example, but there are many others like the 5.1 audio issue for Netflix on H3.

Focus needs to be on bug fixes, then promised features, then new features but it's pretty apparent that Dish has it completely backwards!

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Dave90000

Mar 2, 2017

I have had to do a master reset on my hopper to fix the recording issue 3 times. If it happens again the whole mess is going in the front yard and cable or direct is going in its place. Missed the Super Bowl due to it and then missed the Chicago cross over last night due to it.

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hey

Mar 4, 2017

kwindrem said:
I don't disagree with this statement, however most Dish customers will not be able to deal with this mechanism.

EASY for them to do - you call customer service with your problem - they direct you to go to your menu and select to downgrade (like there was for the accessibility features upgrade)
they could even put in a keycode that CS could give you

richandgood

Mar 6, 2017

I don't have a partial factory reset on my menu. I try to do a full factory reset but it doesn't do it. Dish has really screwed us this time. How long do we have to wait?
Their technical support does not help, and they pretend it is an isolated problem! WTF? Can anyone help? Dish can't!!

xfoneguy

Mar 7, 2017

richandgood said:
I don't have a partial factory reset on my menu. I try to do a full factory reset but it doesn't do it. Dish has really screwed us this time. How long do we have to wait?
Their technical support does not help, and they pretend it is an isolated problem! WTF? Can anyone help? Dish can't!!

My "Full Factory Reset" does not work either but it seems like it's been that way on my H3 for a while now. The "setting" is there, but nothing happens when I select it. Fortunately "partial" does work and seems to have given me back most of my timer functionality. But this darn thing seems more-and-more like an experimental or "test" device with us as paying testers.

xfoneguy

Mar 7, 2017

dave90000 said:
I have had to do a master reset on my hopper to fix the recording issue 3 times. If it happens again the whole mess is going in the front yard and cable or direct is going in its place. Missed the Super Bowl due to it and then missed the Chicago cross over last night due to it.

Don't blame u one bit!!

blake20005

Mar 7, 2017

I had this issue and Dish support was no help at all i did not want to factory reset the reciever. so i used the remote restore process , on the tools screen where you can choose to factory reset, there is also an option to restore settings , before i restored settings i had to manually delete every single timer, if that is possible for some of you, then go to the restore settings and i restored from my remote and no i didn;t have a current back up of all current timers but i do back it up every few weeks so there were only a few timers i had to re-create. if your hopper 3 is working as we speak id advise you to back up your settings to a remote,and if you get this no-recording issue. use this a restore instead of factory resettings. did anyone else try this ? did it work for anyone else?

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osu1991

Pub Member / Supporter

Last reply 12 minutes ago · posted in The Chit Chat Club

USA Healthcare Costs are Ridiculous

Pissed off at the crappy healthcare costs

My health Insurance renewal for 2027 just came in. Going from $827 a month to $1,187 a month. Deductible going up a $1k to $9,350. Max out of pocket also going up $1k to $11,000. Doctor co-pay of $40. Urgent Care co-pay $50. ER 50% coinsurance after deductible. That's all in network. Out of network is double, should it be needed.

Have to think about this. I'm really tempted to just go without now. I only go to the doctor once or twice a year. I pay out of pocket for Tirzepitide and can do without the Rosuvastatin (crestor) now. Really tired of spending over $10k a year and getting nothing out of it.

After years with Blue Cross I switched last year to Ambetter as my Blue Cross premium was going from $1200 to $1800 for a Silver plan and the Bronze plan was still going to be $1300 at BCBS. Ambetter was $827 for the same coverage with a Bronze plan. Didn't think it would jump this much so soon.

I'm guessing a Silver plan is probably over $2,000 a month for 2027.

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osu1991

Yesterday at 7:39 PM

Such a scam. Healthcare.gov shows me cheaper individual plans available for 2027 from ambetter that ambetter doesn't show on their website. Looked it up. I've spent $68,000 in premiums the last 5 years and got nothing out of it except a few doctors visits and labs.

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dishstaller

Yesterday at 8:15 PM

osu1991 said:
I've spent $68,000 in premiums the last 5 years

That's why I cancelled ours and just started saving the money. We're about to do the same thing with our home insurance.....not cancel it outright but do away with the portion which covers wind damage. We're paying over $5k right now and that is AFTER I dumbed things down...and it keeps going up. Got a couple trees I want to have taken down first before I do that however. After we do that, it will knock about $3k off our annual premium.

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b4pjoe

Yesterday at 10:12 PM

My wife and I use the same Medicare Advantage plan from United Healthcare. (Yes I have heard the horror stories about Medicare Advantage plans but we have used it for the last 5 years). We are both pretty healthy so it works for us. It costs $0.00 per month for both of us and it pays part of our Medicare part B premium. Next year it will be paying $170 per month of the $220 monthly part B premium for both of us. We also each get $90 per quarter to use on OTC products. $0.00 copay for Dr. visits and $55 copay for specialists. Includes dental and hearing coverage. Never have had an issue with it although I don't really use mine other than for the dental, Part B payments and the OTC benefit as I am a veteran and use the VA for all of my medical needs. I just had a kidney that had a cancer mass removed last month and they allowed me to use a non VA surgeon at a non VA hospital through the VA Community Care program. For all of the doctors visits, exams, tests, surgery, hospital stay, meds etc…was around $60,000 and the the VA paid for it entirely. I did have to pay $16 for the Oxycodone pain pills when I left the hospital that I got from my local CVS instead of waiting for a week for the VA to ship them to me from the VA pharmacy.

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dishstaller

Yesterday at 11:46 PM

b4pjoe said:
$0.00 copay for Dr. visits

And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits. If it cost the individual nothing then why should they care. All of my older family members are constantly going to doctor visits.....to them it is an adventure.....an outing that allows them a reason to go out to eat at a restaurant. IF they had to pay one cent out of their own pockets a lot of that crap would stop asap.

Sorry...rant off.

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meStevo

Yesterday at 11:57 PM

dishstaller said:
And THAT is one of the big issues causing a lot of the problems. If the minimum copay for Dr. visits was at least $100 then a LOT of folks would opt out of those visits. If it cost the individual nothing then why should they care. All of my older family members are constantly going to doctor visits.....to them it is an adventure.....an outing that allows them a reason to go out to eat at a restaurant. IF they had to pay one cent out of their own pockets a lot of that crap would stop asap.

Sorry...rant off.

You're not wrong that some people treat free visits like a social outing. But it has to be a balance. Put a $100 barrier on a doctor visit and people don't just skip the pointless ones, they skip the important ones too. Then the stuff that would've been a cheap catch at a checkup shows up later in the ER, sicker and way more expensive. The shift we need is from sick care to actual healthcare.

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dishstaller

Today at 9:08 AM

meStevo said:
But it has to be a balance.

Unfortunately, humans tend to suck at finding a balance in just about anything.

reubenray said:
They go to the Doctor for everything.

I see a LOT of that. And yes...they DO go to the doctor for EVERYTHING.

I was sick a couple months ago, either light flu or cold. First thing my Mom asked me when I told her was "You need to go to the doctor". I said WHY......I know what to do....it'll last a few days and I'll be fine.

The biggest problem with paying nothing out of pocket is that people quickly don't want to pay a penny for anything. Had an older customer in the store the other day. He mentioned that he had just come from CVS and I guess he wanted to rant. He said he went to pick up his prescription and "they changed my plan and wanted $4, they used to be free...I told them to stick them somewhere and walked out". BTW, he was in the store buying a new remote. So he HAD money for a remote but not $4 for this medicine that somebody somewhere thought he needed.

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harshness

Today at 10:51 AM

dishstaller said:
not cancel it outright but do away with the portion which covers wind damage.

Other than fire, what other kinds of damage do you guys get down there?

dishstaller

Today at 11:26 AM

harshness said:
Other than fire, what other kinds of damage do you guys get down there?

Not much else. Fire is the only thing I really worry about. I honestly didn't know I could remove wind coverage until someone told that they had....dropped their annual rate from $6,500 to $1,800. I'm currently paying $5,160.

navychop

Today at 11:29 AM

dishstaller said:
So he HAD money for a remote but not $4 for this medicine that somebody somewhere thought he needed.

Sounds like a self correcting situation.

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Jimbo

Today at 6:36 PM

dishstaller said:
Not much else. Fire is the only thing I really worry about. I honestly didn't know I could remove wind coverage until someone told that they had....dropped their annual rate from $6,500 to $1,800. I'm currently paying $5,160.

Does the Wind portion cover Hurricanes ?

dishstaller

20 minutes ago

Jimbo said:
Does the Wind portion cover Hurricanes ?

Yes. I covers ANYTHING wind related. If the wind blows down a tree on my roof...that is wind related.
That is why I want to take out a few trees first before I drop it.

I'm not worried about my roof. House was very solidly built and has hurricane straps. I put the metal roof on myself with the help of a friend and I recently replaced all of the outer screws with #12 2 in screws which I also dipped the tip in silicone before driving them in. Any other damage I'll fix myself like I did after Michael gave us a visit in 2018.

dishdude

12 minutes ago

The other thing you can look at are deductibles. I bumped my homeowners up to $10k and it dropped my premium in half - I'm not filing a claim unless the damage is catastrophic.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 24 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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gms49ers

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gms49ers

Today at 6:52 PM

Funk #49 - James Gang

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My City Was Gone - The Pretenders

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply 28 minutes ago · posted in The Chit Chat Club

TVs are really getting big these days

Was raining yesterday so I went to Sams up in Dothan to stock up on some things. Haven't been there in quite a while. I was amazed at how large most of the TVs were. When I walked in they had a 100 in Vizio (I think it was Vizio) that was marked down to something like $1,200. The first rows of TVs were all in the 80 in + sizes. The next couple of rows had the "smaller" models....those 75 and under. I was amazed at how small the 75s looked when lined up with the larger screens.

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Foxbat

Today at 2:45 PM

I'm at a limit for TV sizes at this time. My Father-in-Law crafted a custom entertainment center for our family room and we were restricted from going too big based on the side cabinets and central bridge fitting in the width of the room. It turns out to be where a 55" screen with bezels fits but no 65" bezel-less screen can fit. I think there was a brief period where 58" screens where a thing, but no more.

So, no huge screens for the Foxbat's…

TRG

Today at 3:04 PM

Foxbat said:
I'm at a limit for TV sizes at this time. My Father-in-Law crafted a custom entertainment center for our family room and we were restricted from going too big based on the side cabinets and central bridge fitting in the width of the room. It turns out to be where a 55" screen with bezels fits but no 65" bezel-less screen can fit. I think there was a brief period where 58" screens where a thing, but no more.

So, no huge screens for the Foxbat's…

55" is plenty big.

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dishstaller

Today at 3:11 PM

TRG said:
55" is plenty big.

And to think....I was SO proud of myself when I bought a 27 in TV in the late 80s. Everyone just had a 25 in so I was really in high cotton.

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Jimbo

Today at 7:20 PM

dishstaller said:
And to think....I was SO proud of myself when I bought a 27 in TV in the late 80s. Everyone just had a 25 in so I was really in high cotton.

I remember buying my 1st Sony .... a whopping Big 27" CRT XBR .... $1200.

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Bobby

Today at 7:39 PM

I bought my 50" Mitsubishi rear projection in 1981!

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dishstaller

28 minutes ago

Jimbo said:
I remember buying my 1st Sony .... a whopping Big 27" CRT XBR .... $1200.

Yep....because they weren't going to get any bigger and the CERTAINLY weren't going to get any cheaper.

I remember MANY years ago I went into Sams Club and saw a thumb drive on sale for $49.88....the storage capacity was a whopping 256mb....yes, MB. I just KNEW that was as cheap as they could ever go and there was simply NO way they could fit any more memory into something that small.

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dfergie

Staff member HERE TO HELP YOU!

Last reply 44 minutes ago · posted in The Sports Section

Auto Racing 2026

New thread or keep this one?

View: https://www.youtube.com/live/AgOI9DNCmPg?si=l-YcZmHl7GXXF8fX

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Foxbat

Sep 26, 2026

Weird F1 weekend is already over with a Saturday race.

dfergie

Oct 9, 2026

Tried to watch the truck race but the stage c**p is why I don't watch NASCAR anymore…

Reactions: Yespage

Yespage

Oct 16, 2026

Today is the anniversary of Dan Wheldon's passing at Las Vegas in a dreadful crash that luckily didn't take more drivers' lives. I vaguely remember the crash, but I more strongly remember Paul Tracy trying to keep it together as he left the Medical Center knowing that Dan most likely wasn't going to.

The safety in these vehicles is beyond incomprehensible, especially relative to what it was 60 years ago, when dying wasn't unexpected. But it is still very dangerous. I always scoff at the prayer invocations, but never scoff at the risks these drivers take and the emergency workers out there who might need to pull short of a miracle to save a driver's life.

dfergie said:
Tried to watch the truck race but the stage c**p is why I don't watch NASCAR anymore…

HBO Max has the live in car streaming without commercials, which provides an interesting take, but you are driving blind, knowing only what the team is telling the driver about what is happening on the track. The stages definitely ruin the NASCAR set up.

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Yespage

Friday at 4:09 PM

NASCAR is an abject mess, but at least it has Kyle Larson. Guy had the lead on the green/white checker, fell back to 12th or the like, kept his cool, and charged back to win with room to spare at the line. And win very cleanly!

NASCAR needs to stop racing at Talladega. Especially if they are going for elderly Sunday drives at the track! Stage racing is real stupid, but NASCAR should consider one half point a second per group gap as a bonus.

Foxbat

44 minutes ago

Congratulations to the youngest Formula 1 World Champion, 20-year old Kimi Antonelli! The podium at the Mexican Grand Prix featured three World Champions with 4-time World Champion Max Verstappen, 7-time World Champion Lewis Hamilton, and newly-crowned World Champion Kimi Antonelli. A dozen World Championships represented!

https://youtube.com/post/UgkxnO1m73VHzLCyqFP8qgvzZMJyvwqtcc4d

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osu1991

Pub Member / Supporter

Last reply Today at 7:32 PM · posted in TV Shows

Percy Jackson - Disney+

View: https://youtu.be/nK0HytQwrw8

Coming December 20, 2023

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Foxbat

Jan 17, 2026

Still enjoying the show.

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osu1991

Jan 17, 2026

Ive got to find time to get back to it. Watched the first episode and been too busy to squeeze it into out watch schedule.

osu1991

Jul 23, 2026

View: https://youtu.be/7D8y_W4YmoI?is=5XX-XPh0je2O4aRw

Season 3 starts Nov 20

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osu1991

Aug 15, 2026

View: https://youtu.be/dhXp_rpzUJ0?si=YwKlil2p3bO8ZGab

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Foxbat

Today at 7:32 PM

The latest trailer for Season 3 starting November 20th just came out:

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Ramy

Supporting Founder

Last reply Today at 7:18 PM · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.

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meStevo

Yesterday at 9:24 PM

View: https://x.com/CSOonX/status/2117053113781698800?a=-y87e7mFcfr7a6ptnjc&s=20

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osu1991

Today at 9:15 AM

View: https://youtu.be/b9vzhHLNUcQ?si=iNzfZTeZ3m9UKyKw

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Yespage

Today at 10:31 AM

Parity is growing in College Football. Making it even harder to tell who is better than each other.

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rvvaquero

Today at 11:48 AM

Yespage said:
Parity is growing in College Football. Making it even harder to tell who is better than each other.

I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.

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osu1991

Today at 7:18 PM

View: https://youtu.be/rIo_AKwhuro?is=j487ez2Gx1kGS565

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TWiT Tech Podcast Network

Today at 6:22 PM · posted in TWiT Tech Podcast Network

Home Theater Geeks 556

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=-Vc6LXyvmmE

Direct YouTube Link - Home Theater Geeks 556
TWIT's Website
TWIT Live Feed

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Bobby

Supporting Founder Lifetime Supporter

Last reply Today at 5:26 PM · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.

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Bobby

Oct 23, 2026

MLB, Brewers at Rays, Monday 10-26, 5PM PDT, Channel 148-01.

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Bobby

Oct 23, 2026

MLB, Brewers at Rays, Tuesday 10-27, 5PM PDT, Channel 148-01.

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Bobby

Oct 26, 2026

CFB, Florida vs Georgia, Saturday 10-31, 12:30PM PDT, Channel 148-03.

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Bobby

Thursday at 5:04 PM

CFB, Wisconsin at Iowa, Saturday 10-31, 9AM PDT, Channel 148-01.
CFB, Arizona St at BYU, Saturday 10-31, 12:30PM PDT, Channel 148-01.

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Bobby

Today at 5:26 PM

CFB, Alabama at LSU, Saturday 11-7, 12:30PM PST, Channel 148-03.

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WildBill

Last reply Today at 4:47 PM · posted in DISH Network Support Forum

Problem with Amazon Prime Video

I've been having intermittent problems with Amazon Prime video programs loading using the H3 guide listing. I can get to the program I want to watch, but when I try to view it, it starts to load and then stalls. Eventually, a screen pops up saying "something went wrong, try again later". I've tried rebooting the hopper without success. Sometimes switching the HDMI input on my LG TV works, but not always. I don't have this problem on my phone or computer, so it is not a network or router issue.

I did a quick google search and found that this is a common problem associated with overloading or corruption of the data cache in the Amazon app and the solution is to clear the cache. Easy to do on a computer or phone, but I don't know how to do this on the H3. If anyone a solution or suggestion, I'd appreciate some help. Thanks.

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reubenray

Today at 4:47 PM

I gave up trying to watch Prime through my H3 a long time ago.

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mheisen

Last reply Today at 4:45 PM · posted in DISH Network Support Forum

Hopper 3 with Hopper plus internet connection problems

Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

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Almighty1

Thursday at 2:50 PM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

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mheisen

Thursday at 6:11 PM

Almighty1 said:
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?

I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

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Almighty1

Thursday at 6:33 PM

mheisen said:
I'm on H713 on the Hopper and P15403 on the Hopper Plus. It shows internet connection issues and doesn't finish loading the various services. I see the "loading circle going around. Sometimes I get a message saying that the service is having trouble loading my content and to check the internet connection.

Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

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slow_poke_pete

Friday at 3:38 AM

Almighty1 said:
Did it ever work correctly before? Hard to say what the problem is. Usually for streaming, it will show the Dish logo with lines sweeping down to show downloading, never seen the circle issue. Did you try a manual reboot, red button reset, power cord unplug/replug to see if it makes a difference.

Might be worth just to ditch the hopper plus. No issues here on h713

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slow_poke_pete

Friday at 3:43 AM

mheisen said:
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?

Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

Reactions: MikeD-C05, navychop and charlesrshell

Almighty1

Friday at 3:30 PM

slow_poke_pete said:
Might be worth just to ditch the hopper plus. No issues here on h713

I have a Hopper Plus and no issues either. charlesrshell has both a Hopper 3 with Hopper Plus and one without, he doesn't have the same issue. Before blaming it on the Hopper Plus, he should see if the problem still exists without the Hopper Plus connected as it could be the Internet connection itself or some setting in the router itself. There is someone in another thread who has EHD issues on the Hopper 3 only setup but does not have the EHD issues on the Hopper 3 with Hopper Plus and he has already tried swapping the EHD and it did not make a difference so like the saying, YMMV.

https://www.satelliteguys.us/xen/th...cognize-ehd-is-connected-after-reboot.423971/

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Almighty1

Friday at 3:34 PM

slow_poke_pete said:
Buy a roku and dump the hopper plus you'll be better off. If you have a smart tv you don't need either one. No hopper plus here and no issues!!!

The Roku costs $$$, Hopper Plus is free. That may not be the only costs as it depends if the TV in question still has available HDMI ports and if not, it will require a HDMI switch and HDMI cable which adds more to the cost.

I have a LG 3D OLED Smart TV and I still need either of them because it does not have Android TV built in. Add a Hopper Plus and see if you actually have issues or not as until you actually tried it, it means nothing.

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jsmit86

Yesterday at 9:05 AM

If the OP has a router and a managed switch, that could be the problem.
I have a Hopper 3 and 5 Joey 4s. I recently updated my Router, Switch and access points with Ubiquiti UniFi gear. I had an issue where the switch interpreted the communication between the hopper internet connection and one of the Joeys as a data loop. I had to change some settings in the switch to re-enable that port. Your router could possibly be doing the same thing blocking the connection.

If your router has a malware connection setting, try disabling it temporarily, and see if the internet comes back. Contact your ISP and see if there is a block happening at the router or switch level, or via the ISP's threat protection.

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Almighty1

Yesterday at 5:20 PM

jsmit86 said:
If the OP has a router and a managed switch, that could be the problem.
I have a Hopper 3 and 5 Joey 4s. I recently updated my Router, Switch and access points with Ubiquiti UniFi gear. I had an issue where the switch interpreted the communication between the hopper internet connection and one of the Joeys as a data loop. I had to change some settings in the switch to re-enable that port. Your router could possibly be doing the same thing blocking the connection.

If your router has a malware connection setting, try disabling it temporarily, and see if the internet comes back. Contact your ISP and see if there is a block happening at the router or switch level, or via the ISP's threat protection.

Can you share what settings you had to change?

Required Inbound & Outbound Network Ports
The standard ports designated for DISH Hopper configurations include:

- TCP Port 80 – HTTP communication
- TCP Port 443 – HTTPS secure communication
- TCP Port 5678 – Neighbor Discovery / Device Sync
- UDP Port 80 – Alternative streaming/network data
- UDP Port 443 – Alternative secure media streams
- UDP Port 5678 – Remote pairing and network discovery

Critical Network & Security Considerations

- UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.
Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.

The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.

Reactions: charlesrshell

jsmit86

Today at 4:45 PM

Almighty1 said:
Can you share what settings you had to change?

Required Inbound & Outbound Network Ports
The standard ports designated for DISH Hopper configurations include:

TCP Port 80 – HTTP communication

TCP Port 443 – HTTPS secure communication

TCP Port 5678 – Neighbor Discovery / Device Sync

UDP Port 80 – Alternative streaming/network data

UDP Port 443 – Alternative secure media streams

UDP Port 5678 – Remote pairing and network discovery

Critical Network & Security Considerations

UPnP (Universal Plug and Play): Enabling UPnP on your router is the easiest way to allow the Hopper to automatically handle its own port maps.

Internal Communication (MoCA & Local LAN): The Hopper Plus and Joeys communicate internally over your local home network using router's default internal traffic policies. Local firewall software or strict internal VLAN isolation can block the Hopper 3 from seeing the Hopper Plus or Joey extensions.The other thing is that these are streaming channels which was why I asked if they have worked correctly even without the Hopper Plus as checking the post history of the OP, it appears that the Hopper Plus was added around 1/2 a year ago and from looking at my own Internet settings portion, all the Hopper 3 does is really measure signal strenth for WiFi and probably just check ping times to show it is connected or not to the internet, it does not check the actual speed or latency. Since the OP has a Hopper Plus, OP can always install the Speedtest app for diagnostics and then take a photo of the results and post it here. Before 2017, I used tȯhave 6Mbps/768Kbps ADSL and even though the Hopper 1 and Hopper 3 also showed internet connectivity is okay, everytime my Ring Doorbell is uploading, it would knock the entire internet connection off-line as the upload pipe would be 100% filled by the Ring Door bell uploading the video because the ACKnowledgement packets would not have priority being sent back in time which was fixed with QoS traffic shaping but that still does not mean streaming will work as it requires at least 25Mbps minimum or more if there are other devices on the same connection sharing the bandwidth.

This was for port settings for the switch, not the router.

Originally was recommended to use EDGE vs. Infrastructure, but had to change that back to Infrastructure.

Had to leave STP (Spanning tree protocol) ON, but disable BPDU guard, and also had to disable Non-STP loop protection.

The previous settings were flagging normal dish system packets as a data loop, and fully blocked that port on the UniFI Pro Max 16 POE switch.

These were specific to my managed switch, and may not apply to the OP's issue.

Reactions: charlesrshell

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