After experiencing several of the same issues after the tech was here last Tuesday, I was not able to get s picture or anything on the joey in our bedroom this afternoon. The hopper 3 was still sluggish and could not change any channels without it locking up or just going to a black screen. After multiple power reboots, and check installation, i decided to call support. After going thru some of the same steps, running check install and others still was having the same issues. Support setup another tech visit for tomorrow, but after the call, I was at a screen that said "searching for signal" but had been there for about 10 minutes with no movement. After about 10 minutes I was a screen that said it was updating the systems memory and to not power off the hopper. After this completed, took about 15 minutes, I am now at version U344 on hopper 3 and everything seems to be working again, can change channels with no issues and PTAT seems to be recording shows also. I am still going to let the tech come tomorrow just in case I see any issues tonight, but hopefully things are looking better!!!!