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Claude Greiner
Claude Greiner
Supporting Founder
Last reply · posted in DIRECTV General Forum

Very bad Directv install issue

I did an install yesterday on a huge house. No good way to run any wires. So I ended up going to wireless. Mini's and only hard wired the genie.

I finish the install and the mini at the furthest part part of the house and get a red light. Check the signal of the wireless video bridge and only got1 bar.

So spoke with the customer told him either hundreds of dollars to fish wire through his drywall ceiling basement or just wrap a RG6 around the house.

So switched out one of the wireless clients for a wired client and through all was good until I got a terrible shock touching the coax cable.

I didn't know what it was, literally there was a huge spark when the HDMI cable brushed against the back of the customers Tv.

Originally the system was on a ground rod, and I spent an hour this morning running a ground wire to the fuse panel to tie into the electrical ground.

So I go to the tv at the far side of the house and now there is no power to the outlet. I have the customer reset the breaker in the basement.

I plug in the wireless mini it works fine, tv works fine, but no indication of a picture... realize the HDMI is not connected.

The second I plug the HDMI into the mini client, boom a big spark and the power is out again.

So going back tomorrow with an outlet tester to see if the plug is not wired backwards.

The customer had a flood at his old home and the Tv just recently came back from the restoration company. So the Tv could be grounding out somewhere.

Also the Genie will not display most of the HD channels. I get a 721 message saying program not authorized.

The HD locals do not come in, but SD works fine. I get other HD Channels like ESPN but have the same issue on the movie channels.

The dish alignment is fine. Using a reverse band LNB.

Tried reauthorizations. Spent an hour screwing around with Tech support for dummies.

I'm almost afraid to plug the tv in again.

Any suggestions?
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Claude Greiner
Claude Greiner
Then I did this guy a favor and hooked up his internet. He complains about his wifi not being strong enough.

It would help to spend more then $30 for each wireless access point. Ya think.
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primestar31
primestar31
I hope you got paid in cash, since being so clueless, if he redoes every outlet himself he'll probably be dead in the next day or two.
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stardust3
stardust3
Sounds like a mess.
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IcEWoLF
IcEWoLF
Such a mess his house is...he really needs to hire an electrician to check all the wiring in his house to make sure things are safe so it doesn't catch a fire...
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T
Tecnicoloco
Claude Greiner said:
Then I did this guy a favor and hooked up his internet. He complains about his wifi not being strong enough.

It would help to spend more then $30 for each wireless access point. Ya think.
Click to expand...

Happens all the time when we help customers with other minor issues not related to the contract work

Electrical problems ? Call an Electrician

Wifi problems ? Call Geez Squad

And the list goes on and on.......

I found the following comments on the net

I am a satellite installation supervisor.

I have ran into this too many times.

The Samsung TV is the problem.

The newer models use voltage to communicate with the surround sound systems so when the tv is turned on the surround automatically comes on.

We teach our techs not to hook up to the HDMI1 slot.

Most TV's that have this feature use HDMI1.

I dealt with the issue today and it was a Samsung causing the issue.

It actually fried the receiver.

I deal with this issue everyday as a senior technicians for a big cable company.

Voltage will cause tilling, box reboots, modem reboots in another room, missed recordings, ect ect.
The reason it attacks the cable boxes is because the coax acts as the ground source since by law it must be grounded.

We techs cannot fix it but there is a way to divert the voltage.

What you need first is to verify that the power outlet is connected properly.

The fast way is to buy a 5 dollar polarity tester.

What you are looking for is that you have a proper ground and the right polarity.

Next you will need a grounded power strip with the two coax tips on it (the one with the three prongs and the two tips that look like where the cable connects to the back of the tv).

Third you will need a piece of coax cable.

Not that cheap stuff, just as a cable guy for a jumper.

So what we are trying to do is give the voltage the path of least resistance.

So you plug in the power strip to the working power outlet.

Next you take the coax cable and screw it in the back of the tv on one end and the other to the power striptips.

It does not matter if its the in or out but let's use the in.

That's it.

If you check it before and after you will notice the voltage gone.

Now, not all power strips are created equal so some may work some may not.

We started to test some on the field and when I can I will update you guys.

I have one Samsung and two Vizio's doing it.

All three have two prong plugs.

I have an old Vizio three prong plug that is not doing it.

It would be interesting if some members with new two prong tvs unhook your rg6 cable from your satellite splitter and check your center copper connector to ground and see what voltage you get


Credit to the authors
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D
DishSubLA
And usually, these type of customers can afford an electrician and Geek Squad and whatnot to do the RIGHT and SAFE thing for their own protection. I know an HAVC business owner who was telling me how the guy with 4 high end sports cars and a huge state of the art house (lots of money) was just trying to pick his brain so that HE--the owner of the home--could fix the A/C himself, presumabley to save some money, and I think the repairs was only a few hundreds of dollars, not thousands of $$ repairs (that episode of All in the Family when Archie "fixes" the refridgerator). The HAVC business owner told him, "well, yeah, you might be able to manage and do it yourself, but you've got to remember, I do it everyday." I even had a neigbor who took apart his plumging thinking he can do the job, but later kidnapped MY plumber on MY money to take a look at his place. I asked the plumber when he returned what the neighbor's situation was, and he said in a soft voice, "Oh, he's got a mess over there," shaking his head and rolling his eyes.

Hey, I try to save money, too, but in some situations that are clearly over my head, I do not pretend to be a qualified plumber nor a qualified electrician, and ELECTRICITY is a SCARY thing. It is a monster--like fire--that we manage to contain in most circumstances but is just waiting for us to make a stupid mistake and kill us by shock, fire, etc. like a wild big cat lion or tiger in a cage who will pounce upon us and finish us off before we even knew it was coming.

Yeah, I hope you don't have many more like these, but it ALWAYS seems to be the affluent and rich who are willing to risk being cheapskates on VERY serious home safety matters.
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T
Therm
Last reply · posted in DISH Network Support Forum

Am I the only one that hates what Dish did to their mobile app?

I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
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dishstaller
dishstaller
I really dislike change for the sake of change
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dishdude
dishdude
I like the new look, it's a lot cleaner. I'm using it on one of those Onn streaming devices when I travel.
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T
Therm
dishdude said:
I like the new look, it's a lot cleaner. I'm using it on one of those Onn streaming devices when I travel.
Click to expand...
Yes a lot cleaner, glossier, and less functional. Someone trying to justify why they are making a big salary. "See look shiny"
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navychop
navychop
"Big salary." Charlie. "?Big?"
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Tampa8
Tampa8
Seems in some ways better. Nicer layout, as others said maybe cleaner. Moving ahead in the guide is better.
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Foxbat
Foxbat
Supporting Founder Pub Member / Supporter Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum

New Apple TV 4K released, plus other Apple Home devices.

Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.

At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
www.apple.com

Apple TV 4K

Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
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Ronnie-
Ronnie-
Meh. The 4Ks I have will do everything that these do that I need them to do.


Which that's most tech these days for anything released the last four to five years.


It's honestly a testament to how good the previous gen Apple TVs were and are.
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navychop
navychop
Ronnie- said:
It's honestly a testament to how good the previous gen Apple TVs were and are.
Click to expand...

Don't tell them that. They'll adopt planned obsolescence.
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navychop
navychop
Outside of gaming, would Joe Sixpack notice any difference?
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KAB
KAB
navychop said:
Outside of gaming, would Joe Sixpack notice any difference?
Click to expand...
Not a bit. IMO, Apple's are slow to boot up. Time is about the same with 1st gen and 3rd. Roku runs rings around them in that department. I only reason I stuck, is the Apple infrastructure, which has it's definite advantages. But $300 is a deal breaker. Later, Apple!
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slow_poke_pete
navychop said:
Don't tell them that. They'll adopt planned obsolescence.
Click to expand...
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade.. :what. apple's been making money off of software and not hardware for a while
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ncted
ncted
KAB said:
Not a bit. IMO, Apple's are slow to boot up. Time is about the same with 1st gen and 3rd. Roku runs rings around them in that department. I only reason I stuck, is the Apple infrastructure, which has it's definite advantages. But $300 is a deal breaker. Later, Apple!
Click to expand...
Yeah, they boot up a bit slower than Roku, but the OS does a lot more, so it makes sense. How often are you booting them up that is a differentiator? Aside from OS updates, mine are on all the time. I will say the ATV4K is generally quicker than the Roku Ultras I have, when it comes to launching apps and responsiveness, not that the Roku is sluggish.
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navychop
navychop
slow_poke_pete said:
apple's been making money off of software and not hardware for a while
Click to expand...

What software? For iPhones? I tried to buy some image s/w IN THE APPLE STORE! They had none, and could not offer ANY s/w for iPhones
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ncted
ncted
slow_poke_pete said:
apple's been making money off of software and not hardware for a while
Click to expand...
I assume you mean services, like iCloud and Apple Music, and not actual software sales. Services have been growing quickly for Apple, but hardware still brings home the bacon. As for where Apple's revenue comes from, the iPhone is still king with 49.58% of revenue as of June 2026. Services comes in second with 28%. iPad, Mac, and Wearables/Home makes up the rest. So, that is 72% coming from hardware. Their profit margin is around 25%, FWIW.

I am skeptical the AppleTV 4k makes them much money on the hardware though, which I suspect is what you were getting at.
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ncted
ncted
navychop said:
What software? For iPhones? I tried to buy some image s/w IN THE APPLE STORE! They had none, and could not offer ANY s/w for iPhones
Click to expand...
You should have looked in the APP STORE instead. ;)
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navychop
navychop
Will do!
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cpdretired
cpdretired
Supporting Founder
Last reply · posted in DISH Network Support Forum

Dish Offers

Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
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bnewt
Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.
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slow_poke_pete
bnewt said:
Just checked my account and it shows mgm+ at 8.00 per month, but that has red line drawn thru it and shows 0.00 per month. But it doesn't say how long this lasts,...... 1 month, 3 months, forever. I called customer service to get an answer, and they said nothing like that exists. Should I add the offer or not? Already paying them too much, but want to take advantage of something free.
Click to expand...
look again mine says free for 1 month
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Almighty1
Almighty1
slow_poke_pete said:
look again mine says free for 1 month
Click to expand...
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

1792131071109.webp
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slow_poke_pete
Almighty1 said:
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.

View attachment 194817
Click to expand...
wonder why it says that
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Almighty1
Almighty1
slow_poke_pete said:
look again mine says free for 1 month
Click to expand...
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.

1792177553912.webp
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Almighty1
Almighty1
slow_poke_pete said:
wonder why it says that
Click to expand...
Answer 2 minutes ago from DISH Care via Facebook Messenger:
1792178974514.webp
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

This Week in Space 232

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=Y4Edq2eavsQ


Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Tim Cook, Elton John & King Charles: A Royal Tech Event

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/oRVxjGm0qtE


Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
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TFLEV
· posted in TFLEV

Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!

Time for another AWESOME video from TFL Electric Vehicles!


View: https://www.youtube.com/watch?v=MyF_RH1m0mc


Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

The Apple HomeView

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/0k5iT-OlpdE


Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
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osu1991
osu1991
Pub Member / Supporter
Last reply · posted in TV Shows

Frisco King - Paramount Plus


View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy


December 18, 2026 Paramount plus
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Howard Simmons
Howard Simmons
osu1991 said:

View: https://youtu.be/RHYQYYm5jLM?is=cwxm9t1efsWNl6yy


December 18, 2026 Paramount plus
Click to expand...

Another Tulsa King spin off.🙄
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dishstaller
dishstaller
Howard Simmons said:
Another Tulsa King spin off.🙄
Click to expand...
But.....if you like Tulsa King....looks like you would probably like this as well. I don't mind spin-offs as long as they don't involve a sassy niece who moves from the big city :rolleyes:
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TheRatPatrol
TheRatPatrol
Last reply · posted in TV Shows

NCIS

Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
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Jimbo
Jimbo
Jimbo
Jimbo said:

View: https://www.youtube.com/shorts/BIdMzUBHvjw?feature=share
Click to expand...

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
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Howard Simmons
Howard Simmons
Jimbo said:
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Click to expand...
Tony as the director.🙄
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Jimbo
Jimbo
Howard Simmons said:
Tony as the director.🙄
Click to expand...
Would you rather have LaRoche ???
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dfergie
dfergie
I liked this episode and a toned down Tony...
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Howard Simmons
Howard Simmons
Jimbo said:
Would you rather have LaRoche ???
Click to expand...
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
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Jimbo
Jimbo
Howard Simmons said:
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
Click to expand...
I don't think Tim and Tony are that far apart in Age ...

Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)

Tony has changed, he's been running his Security Business ... I'm sure he has grown up.

Give it time ... your judging the New Tony from the old Tony.

It sounds like Tim won't be around the Team much longer either.
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in Movie Talk

Trailer for new Jim Caviezel movie Ghost Soldier

Might be worth a watch when it comes out. Looks like typical big corp against the little guy movie BUT....there is a reason this plot type is so oft repeated, it draws audiences.


View: https://www.youtube.com/watch?v=_-f9OGsKHd4
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dishstaller
dishstaller
BTW, I noticed right after I posted this that someone else had already mentioned it....sorry for the duplicate thread. Still looking forward to seeing the movie.
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