Social Feed

skew said:

I too called retention dept. I said I wanted to cancel for the outdated equipment that only has 100 timers to share between 4 tv's They tried to upgrade me to a genie 2 but I informed them that it would not help any over my hr44 because it only has 100 timers also. CS said but the genie 2 has a bigger harddrive I said it doesnt matter how big of harddrive it has if you cant set any more timers than what I have. I said if you would let me have 2 genie's on my account everything would be fine. CS said no and was only offered $10 off a month for 12 months for 2 year commitment. I laughed hung up and I called Dish they installed Hopper 3 and 4k joeys next day. I called Dtv back to cancel it took over 45 minutes to cancel. Even though I told CS that I have already switched and their equipment is unhooked. The CS said she still has to read me every offer to get me to stay. I told her I already gave them that opportunity and the best they would offer is $10 for 12 months. I finally told her after I have been using the Hopper 3 compared to the genie there is nothing they could do even give me free service to get me to stay she finally cancelled my service.

part 2. I received my final dtv bill for $0.80 with "do not mail in this payment" on it. So I tried to login to my DTV account to pay... Deleted by DTV...I called they said we can take the payment but we charge $5 processing fee or you can pay with your online account for free. After explaining that they deleted my account and the bill says I cant mail it in how am I suppose to pay. Finally he said ok we will wave the $5 fee then he tried to run my payment and it came back that it has to be a charge of a $1 or more before it can be processed. after about 30mins they finally just cleared out the balance. I am done with ATT their CS is hands down the worst company I have seen

Click to expand...

dishfan82 said:

Dish did the same thing to me the first time I had them . They offered a small discount which I declined . Once I had directv installed, they magically wanted to give me new customer promos . I've been there with Directv as well. I don't hate the Genie but it is outdated. When dish released the massive 16 tuner DVR, it was great using it. My wife complains on a weekly basis of how much she misses the Hopper 3. The only reason we even have direct is bc I needed to switch when I did a phone bogo offer. The price I'm paying now is good for 2 years and when that's up, so will my business with AT&T to. I've had nothing but issues with their phone service from billing to service issues to their clueless reps. Unless something dramatically changes in the next 2 years with them , I'm not staying around with them .

Click to expand...

skew said:

I too called retention dept. I said I wanted to cancel for the outdated equipment that only has 100 timers to share between 4 tv's They tried to upgrade me to a genie 2 but I informed them that it would not help any over my hr44 because it only has 100 timers also. CS said but the genie 2 has a bigger harddrive I said it doesnt matter how big of harddrive it has if you cant set any more timers than what I have. I said if you would let me have 2 genie's on my account everything would be fine. CS said no and was only offered $10 off a month for 12 months for 2 year commitment. I laughed hung up and I called Dish they installed Hopper 3 and 4k joeys next day. I called Dtv back to cancel it took over 45 minutes to cancel. Even though I told CS that I have already switched and their equipment is unhooked. The CS said she still has to read me every offer to get me to stay. I told her I already gave them that opportunity and the best they would offer is $10 for 12 months. I finally told her after I have been using the Hopper 3 compared to the genie there is nothing they could do even give me free service to get me to stay she finally cancelled my service.

part 2. I received my final dtv bill for $0.80 with "do not mail in this payment" on it. So I tried to login to my DTV account to pay... Deleted by DTV...I called they said we can take the payment but we charge $5 processing fee or you can pay with your online account for free. After explaining that they deleted my account and the bill says I cant mail it in how am I suppose to pay. Finally he said ok we will wave the $5 fee then he tried to run my payment and it came back that it has to be a charge of a $1 or more before it can be processed. after about 30mins they finally just cleared out the balance. I am done with ATT their CS is hands down the worst company I have seen

Click to expand...