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Well, I'm afraid this is Goodbye Dish time. My LR HWS is on 242, the old s/w. My upstairs MBR HWS got 243.

Believe me, the complaints posted do not begin to describe the problems. We started watching a program downstairs, and went upstairs to finish it in the MBR. Sad. It skips to where it wants. Can't FF or REV to find the spot to resume. It eventually freezes. Turning off the HWS and waiting, then turning it back on- only works for a very short time. And you must start over, because resume doesn't work. Even then, you have to be very careful in FF, and you still won't get where you want. You'll stop it, and it will jump way ahead or way back. And eventually freeze. God forbid you try to skip or FF thru commercials. It will go where it wants. We had to give up. And turn it off. I hope we can finish it downstairs.

DISH: Get real. ONLY AN INCOMPETENT IDIOT COULD POSSIBLY RELEASE THIS S/W.. It's that bad.

This is from a once loyal customer, of many years. One who has never taken a freebie, who has NEVER asked for a discount. WHOEVER AUTHORIZED THIS RELEASE SHOULD BE FIRED! FIRED!

My Dish service has been degraded consistently. The CUI is CRAP! We've lost functionality, such as rolling over timers to the "other" Hopper when the first one is too busy. We've lost 4X FF, some slow motion. Has Charlie made deals to degrade our service?

Sorry, this is IT! If this CRAP isn't fixed in the next few weeks, I'm off to FiOS. THEIR SOFTWARE WORKS!. And there will be no going back. We'll watch a few EHD programs of importance, and after downgrading service for a while, dump Dish.

I've come to realize that much of what we've put on EHDs is available at no extra cost on FiOS.

PISSED? You're damn right I'm pissed. Too many downgrades. Just move to the H3 and most or all of these problems will go away? Do you think I'm an IDIOT? Dish will just throw more problems our way. I now think Dish is utterly incompetent. For MONTHS we have had nothing but degradation of service.

Yes, I'm emotional. But I believe I've been screwed by Dish. Maybe for the last time.

FiOS, the high cost provider, is cheaper and provides more service. For, on total, for over $50/month less once I dump Dish!

navychop said:

Well, I'm afraid this is Goodbye Dish time. My LR HWS is on 242, the old s/w. My upstairs MBR HWS got 243.

Believe me, the complaints posted do not begin to describe the problems. We started watching a program downstairs, and went upstairs to finish it in the MBR. Sad. It skips to where it wants. Can't FF or REV to find the spot to resume. It eventually freezes. Turning off the HWS and waiting, then turning it back on- only works for a very short time. And you must start over, because resume doesn't work. Even then, you have to be very careful in FF, and you still won't get where you want. You'll stop it, and it will jump way ahead or way back. And eventually freeze. God forbid you try to skip or FF thru commercials. It will go where it wants. We had to give up. And turn it off. I hope we can finish it downstairs.

DISH: Get real. ONLY AN INCOMPETENT IDIOT COULD POSSIBLY RELEASE THIS S/W.. It's that bad.

This is from a once loyal customer, of many years. One who has never taken a freebie, who has NEVER asked for a discount. WHOEVER AUTHORIZED THIS RELEASE SHOULD BE FIRED! FIRED!

My Dish service has been degraded consistently. The CUI is CRAP! We've lost functionality, such as rolling over timers to the "other" Hopper when the first one is too busy. We've lost 4X FF, some slow motion. Has Charlie made deals to degrade our service?

Sorry, this is IT! If this CRAP isn't fixed in the next few weeks, I'm off to FiOS. THEIR SOFTWARE WORKS!. And there will be no going back. We'll watch a few EHD programs of importance, and after downgrading service for a while, dump Dish.

I've come to realize that much of what we've put on EHDs is available at no extra cost on FiOS.

PISSED? You're damn right I'm pissed. Too many downgrades. Just move to the H3 and most or all of these problems will go away? Do you think I'm an IDIOT? Dish will just throw more problems our way. I now think Dish is utterly incompetent. For MONTHS we have had nothing but degradation of service.

Yes, I'm emotional. But I believe I've been screwed by Dish. Maybe for the last time.

FiOS, the high cost provider, is cheaper and provides more service. For, on total, for over $50/month less once I dump Dish!

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C'mon Navy, you at least have to stick around long enough to find out what the next mascot is going to be!!

I only have 1 HWS but I'm out of contract and considering bundling with Cox. Already have the internet and home phone with them, and the TV interface they borrowed/stole actually works.....

Here's another one. We've got a Hopper 2 here on which Netflix hasn't worked since the update. Everything else on the Hopper that connects to the internet works including YouTube. We've tried everything to troubleshoot it and no matter what we've tried the only thing we get is a box on the screen that says 'Netflix is not Available. Please try again later'.

JSheridan said:

Here's another one. We've got a Hopper 2 here on which Netflix hasn't worked since the update. Everything else on the Hopper that connects to the internet works including YouTube. We've tried everything to troubleshoot it and no matter what we've tried the only thing we get is a box on the screen that says 'Netflix is not Available. Please try again later'.

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Netflix on the Hopper system is a joke. I told my kids last year, just use the TV, and now the Firestick. Never a problem on those, ever.

From the installer side, it's a mess. HWS taking for-EVER to d/l now, most downloading twice. I just spent 2 hours trying to get a HWS to d/l Joey software. Finally at 8:30, the customer and I agreed to see if it d/l's overnight and finish it up tomorrow. Good thing I was only 90 minutes from home.....

While I applaud dish for wanting to add more features, it's not necessary. We were all fine on the old UI. We didn't care if the Hopper didn't have Netflix. I never heard anyone complain about not having Youtube.....

Yeah, TiVo would be easier but then I'd have to suffer with cable.

Very interesting, as I consider a move to FiOS.

dare2be said:

Yeah, TiVo would be easier but then I'd have to suffer with cable.

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Depends on the cable system. It varies so much from city to city. I had Cox and Dish side by side for a month before I made the move. Running the Tivo on Cox and the Dish 722 both to my AVR and switching back and forth, Cox actually had the better picture. I would have a hard time giving up my Tivo's now and going back to Dish, even for the 16 tuners on the H3. Tivo skip mode, archiving with pytivo and the bundle savings are hard to give up.

I was surprised how much Cox improved here as we are one of their rebuild and test areas. We also have Cox in Las Vegas and other than they still use crappy SA tuning adapters in Vegas instead of the new Motorola TA here in Tulsa, it is very good out there too.

cosmo_kramer said:

C'mon Navy, you at least have to stick around long enough to find out what the next mascot is going to be!!

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The next mascot is going to be a kangaroo wearing a tutu, to promote the Hopper Duo 2.

HipKat said:

We didn't care if the Hopper didn't have Netflix. I never heard anyone complain about not having Youtube.....

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I am complaining that the Hopper Duo does not have Youtube! (There, now you have heard it from one person. )