A rep made my morning and i am happy

so just for the hell of it i decided to call in at 6 AM this morning. and got the most amazing rep. she asked how i was blah blah blah and what was going on. so i told her that my genie was failing and she's sending out a new mini and the tower!!! then i told her that i was supposed to get my new customer discount till this oct and that they somehow lost it


, then i told her that were going to dish since there cheaper and she started looking for discounts right away after asking how much dish was charging and even went beyond my expectations and had the back office override my acct to add on the discount and bumped us up to the extra package. glad things are starting to work themselves out

though it should not have taken 5 months to do this and have a furious customer!!!