Social Feed

P
Last reply · posted in DIRECTV General Forum
I want to warn people that have east and west coast feeds.

I have been a DirecTV customer since 2003 and since AT&T purchased DirecTV the customer service continues to get worse. Since 2003 I have always received west and east coast channels for ABC, NBC, CBS, FOX and CW) and really loved that unique feature. I was grandfathered into this package. In Dec 2019 I called AT&T customer support to reduce my bill down. They said that the package I had was no longer available and was a grandfathered package but told me that they could switch me to a cheaper package and if I did not like the package, I had 30 days to call and request to return to the previous package. I asked them, "Are you sure that all my channels would be returned?" They promised me with a "yes" but had to call within the 30 day period. I decided that I could not lose so I tried out the new package and before the 30 days was expired, I called them to return to my previous package because I lost my east and west coast channels. So, when they switched me back to my original package, I was still missing the east and west coast channels. Now the fun began………

After several attempts of being transferred to additional support levels and them transferring me to a number that didn't exist and the call drops. Now this has occurred a multitude of times and don't understand why they transfer you to a number that does not exist! This is very frustrating and after going through their annoying IVR telephone menu. I had to call back again and go through the entire process to try and talk to a human. After another 2 hours on the phone with support and even 2nd level support they concluded they could not add those channels again and they didn't know why. I told them that I was promised I would get all my channels back if I called before the 30 day period but all they could do is open up a ticket once again, and said that someone would get back to me in 7-10 business days. I called back a few weeks later and reached a support person that seemed to have swallowed their microphone and could not understand them. I just can't figure out how AT&T a communications and telephony company provide their staff with Flintstones like equipment. After suffering in trying to understand the tech person and him indicating my ticket was closed, he said that he would transfer me to someone else and guess what? Like clockwork was transferred to a number that didn't exist. OMG! I wasted over an hour with this support person! How aggravating!

A month later received a letter in the mail stating that all the waivers to receive east and west coast channels was denied. I couldn't believe it! If they told me initially you would get all but east and west coast channels back, I would have never attempted to switch packages. Why am I being punished for their lack of knowledge. And the software that controls the package selection should have a warning, stating you are about to switch to a package and will lose your east and west code feed channels and cannot be restored, do you want to continue? Y/N? So simple to add this function to any software package. I mean, three of four lines of code. And then they had the nerve to send me a text message asking on my customer service experience. So I decided to test them to see if they really do anything with feedback from customers. In the open feedback field, I basically said, I am very disappointed, explained the reason why and attached my mobile number and email for them to call or text me to discuss this further. That was 1 month ago and never received a call from them. I can only conclude the feedback they request is really not acted on. This company is going downhill and since AT&T bought DirecTV it has only gotten worse. In conclusion:

  • I am frustrated in the company's organization when they repeatedly transfer you to a number that doesn't exist.
  • Have to deal with their IVR Telephone menu system.
  • Support people that do not have good equipment and do not have the correct training to help you out. First level support is and completely useless in my opinion. I am dubious of them solving any issues every time I call.
  • Do not compensate you for their mistakes. I have all three services, AT&T wireless, AT&T internet and DirecTV why don't they pay special attention to loyal customers?
  • React to negative feedback.

Just as an aside I had struggled with their support people in the past with AT&T internet and their billing department. They were over charging me each month. It took them 6 months to solve the problem and me on the phone with them for a total of 5 hours.

So maybe someone can tell me how I can get the east and west coast feeds back again.

Thank you for listening.
15 Replies · 5493 views
cpalmer2k
I know you're frustrated, but you were going to lose your "grandfathered" East/West Networks by May anyway. The latest version of the law Congress passed in December eliminated all "Grandfathered" DNS service. The only people who will be able to get them are truckers, tailgaters, and RV users who have valid RV waivers on file. We might all end up losing them though because the law also required DirecTV to add the remaining markets where they don't offer local channels before May or they will no longer be allowed to offer DNS at all. Given their new focus on AT&T TV it remains to be seen if DirecTV will comply with this provision or simply cut them off for everybody.
  • Like
Reactions: comp9
M
I know you're frustrated, but you were going to lose your "grandfathered" East/West Networks by May anyway. The latest version of the law Congress passed in December eliminated all "Grandfathered" DNS service. The only people who will be able to get them are truckers, tailgaters, and RV users who have valid RV waivers on file. We might all end up losing them though because the law also required DirecTV to add the remaining markets where they don't offer local channels before May or they will no longer be allowed to offer DNS at all. Given their new focus on AT&T TV it remains to be seen if DirecTV will comply with this provision or simply cut them off for everybody.
how can you require directv, or anyone, to carry a market they dont?
its not up to directv, its up to the station owners
do you have a link to this law?
cpalmer2k
how can you require directv, or anyone, to carry a market they dont?
its not up to directv, its up to the station owners
do you have a link to this law?

The law has been around for decades. The latest revision of it in December stated that to continue to offer DNS service the satellite companies had to offer local channels in all the DMA markets they serve. Dish has already done this for many years, but DirecTV has not. They're not "required" to carry those markets, but they cannot offer DNS service after May 31st or import out of market stations into "short' markets if they don't.

Here is the best summary of the latest version of the law.
S
how can you require directv, or anyone, to carry a market they dont?
its not up to directv, its up to the station owners
do you have a link to this law?

Some stations may not want to play ball, but since there are a few large station groups like Sinclair and Gray Directv already has the right to carry some of the stations in those markets. They just have to exercise it by adding the market.

They aren't going to be able to claim "sorry FCC we tried to negotiate for the stations in the last 12 markets but they all turned us down".

If there are some stations missing in those markets that's fine, if they don't offer any stations in those markets and can't show they've negotiated in good faith for them, they would lose their right to offer DNS entirely on June 1st.
M
Some stations may not want to play ball, but since there are a few large station groups like Sinclair and Gray Directv already has the right to carry some of the stations in those markets. They just have to exercise it by adding the market.

They aren't going to be able to claim "sorry FCC we tried to negotiate for the stations in the last 12 markets but they all turned us down".

If there are some stations missing in those markets that's fine, if they don't offer any stations in those markets and can't show they've negotiated in good faith for them, they would lose their right to offer DNS entirely on June 1st.

and those stations, knowing about this, can charge 10x what they otherwise would.
babnmn
Everything You Need to Know About STELAR
Jenna Leventoff By Jenna Leventoff
December 9, 2019 Congress, Legislation, Retransmission Consent, STELA, STELAR
what is stelar
A few weeks ago, the House Committee on Energy and Commerce and the House Committee on the Judiciary both voted to move bills reauthorizing parts of STELAR (the Satellite Television Extension and Localism Act Reauthorization) to the full House floor. You might be wondering: What is STELAR, how does it affect consumers, and what should Congress do about it? We're going to answer these questions, provide current political context, and shed light on why, if Congress fails to act, 870,000 residents could lose access to broadcast content and suffer through more-frequent blackouts.

What is STELAR?

To understand what STELAR is and why it matters, it helps to understand our current television viewership system. Under the United State's current system, local broadcast television stations (e.g. NBC, ABC) are available for free over the air to consumers with antennas. However, many Americans choose to subscribe to cable or satellite service so that they can get cable and network TV stations. To carry local broadcast programming for their customers, these television providers must get a copyright license and obtain consent from broadcast stations ("retransmission consent"), usually in exchange for payment.

Unlike cable, which depends on wires running to individual homes, satellite television is a nationwide service because subscribers can receive TV through it so long as their satellite Dish Network can see the right parts of the sky. Satellite television providers carry mostly national content and then "spot beam" local content to subscribers in a particular area.

STELAR has gone by a lot of names in the past — STELA, SHIVA, and SHIVERA — but it's usually had two primary provisions.

Distant Signal

The first provision of STELAR is called the "distant signal" provision, and while it is primarily in the Judiciary Committee's jurisdiction, it technically touches on Commerce issues as well. This provision applies when a satellite subscriber lives in an area (usually rural) where they either don't have a local broadcast station or cannot receive their local broadcast station over the air (through an antenna). To ensure that these customers could access news, sports, and entertainment, Congress passed the distant signal provision, which allows satellite TV providers to carry a "distant" broadcast station (often the next city over, but sometimes from New York or Los Angeles) to those who can't get a local signal over the air. In this way, consumers can access news, sports, and entertainment even if it's not the most local coverage. STELAR makes this lawful both under copyright law (through a statutory license) and under communications law (through an exemption to retransmission consent requirements).

There are three primary buckets of people who are currently eligible to receive a distant signal instead of no signal. The first is satellite subscribers in "short markets," which are areas without a broadcast station. People living in these areas cannot get a local TV station because there isn't one. The second group includes those who use a satellite to get television service in RVs, campers, and long-haul trucks, who have no local broadcast station because they are constantly on the move.

The final group of people who can currently get a distant signal are those in "underserved" markets, which is an area that does have a local station, but the satellite provider has not come to an agreement with the local broadcast station to carry it. Satellite subscribers in these markets can usually receive local stations over the air with an antenna, like in the good old analog days. STELAR's distant signal license doesn't apply to those consumers because they are able to receive a full lineup of TV programming. The distant signal license does, however, apply to underserved market satellite subscribers who live in the outskirts of the market or behind a mountain or some other obstruction and thus, cannot receive signals over the air.

Good Faith

The second provision, which has a broader impact than distant signal, is called the "good faith" provision. It lies primarily in Commerce's jurisdiction and specifies that when television providers (both satellite and cable) negotiate with broadcast stations in order to carry broadcast programming, the two parties must — to put it delicately — not be jerks. For example, it would probably be bad faith for a broadcast station to say to a satellite TV company, "Since the Super Bowl is next week, we are raising your retransmission consent fees by 500 percent. And if you don't pay it, you can't retransmit our channel so your customers won't get to watch the Super Bowl. Now pay up." Likewise, it would probably be bad faith for Dish Network and DirecTV to negotiate together and say to a small broadcaster who only owns one station, "Both of our companies will only pay you $10/year for your station, and if you don't agree, no satellite customers will have access to your station. Deal with it."

This good faith provision matters to consumers because when the two parties can't agree on how much the television providers should pay to the broadcasters to "retransmit" their content, customers of the television provider can't access that station. This is called a "blackout," and blackouts are on the rise. In fact, there were over 230 blackouts in just the first seven months of 2019. If you're wondering why there are blackouts even if current law requires television providers and broadcasters to negotiate in good faith, it's because the rules are rarely enforced. The Federal Communications Commission is in charge of enforcing these provisions, but the agency rarely does so. Thus, the companies try to see what they can get away with — and consumers get hurt in the process.

Political Background

STELAR is typically reauthorized every five years. The debate around reauthorization usually involves satellite providers, broadcasters, cable TV providers, and, of course, viewers. Broadcasters want both provisions of STELAR to go away. Cable television providers and consumers, meanwhile, want to keep both provisions and use STELAR to reform the retransmission consent regime so that it works more efficiently and reduces prices for subscribers.

Most of the discussion around whether or not the distant signal license should be renewed focuses on those in underserved markets because these consumers should be able to access local news, sports, and entertainment to be engaged with their community. However, Dish Network already has deals with stations in every local market, so Dish Network customers in underserved markets do not need to take advantage of the distant signal license. In 2010, Dish Network was able to overcome an injunction preventing it from utilizing distant signals by offering local service in all markets with a local station. However, DirecTV (owned by AT&T) never faced a similar injunction, and consequently never agreed to offer local service in the 12 underserved markets. Its customers in underserved markets do benefit from the distant signal license, but broadcasters believe AT&T uses STELAR as an excuse to avoid making agreements with broadcasters in underserved markets.

Most of the discussion around whether "good faith" should be renewed concentrates around the time period for renewal. Television providers believe good faith should be renewed for five years (or sometimes less), because they believe it is important for Congress to periodically consider reforms to the television marketplace. On the other hand, broadcasters, who are well served by today's television marketplace rules, believe that these provisions should not be renewed, or, if they must be, then they should be renewed permanently so that Congress does not periodically consider video marketplace reforms when STELAR comes up for reauthorization. Consumers, who just want access to TV, simply want to see STELAR reauthorized — ideally forever, but at least for a few years. At stake: Potentially 870,000 people who won't be able to view local broadcast content after January 1, 2020.

What is Congress Doing?

The state of play can get a bit confusing because two committees have jurisdiction over STELAR. The House Energy and Commerce, House Judiciary, and Senate Commerce committees are taking steps to reauthorize STELAR so consumers can continue viewing their local broadcast stations.

The Senate

Senator Roger Wicker, the Chairman of the Senate Committee on Commerce, Science, and Transportation, introduced the Satellite Television Access Reauthorization Act (STAR Act) in early November 2019. In addition to giving STELAR yet another name, the STAR Act reauthorized both the good faith and distant signal provisions for five years. Although the STAR Act was scheduled for a markup in November, Senator Wicker eventually pulled it off the agenda, and, to date, it has not been rescheduled.

Meanwhile, because Senator Lindsey Graham, Chairman of the Senate Committee on the Judiciary, apparently expects STELAR to sunset, the Senate Judiciary Committee has not taken any legislative action on it. The split jurisdictional boundaries have been somewhat muddied on the Senate side, given the opposing viewpoints of the two committee chairs.

The House

The House committees, however, decided to keep themselves clearly within jurisdictional boundaries. The House Energy and Commerce Committee took action first. In November, Representative Mike Doyle, Chairman of the Subcommittee on Communications and Technology, introduced the Television Viewer Protection Act, which reauthorizes the good faith provision permanently, requires certain television and internet providers to advertise the full price of their services (including how much consumers will be required to pay in taxes, fees, and equipment rentals), and allows small cable companies to negotiate together with broadcasters during retransmission consent negotiations. That bill sailed through markup (despite some protests about the lack of a legislative hearing) and referred out of the committee by a voice vote.

Additionally, Congressman Jerry Nadler introduced legislation in the House Committee on the Judiciary called the Satellite Television Community Protection and Promotion Act, which partially reauthorizes the distant signal provision. It (1) permanently extends the distant signal provision for customers that are eligible to receive it because they live in short markets, or roam the country in an RV, camper, or truck; (2) ends distant signal eligibility for Americans living in "underserved" markets; and (3) precludes satellite providers from giving any of its customers (including those in short markets or truckers) access to distant signals unless they provide local broadcast stations to those in underserved markets. During markup it was amended by Representative Zoe Lofgren. Rep. Lofgren's amendment gives the satellite companies some time to provide local broadcast stations to underserved Americans by extending the distant signal license for all three buckets of consumers for six months, and then for unlimited 90-day periods, provided the satellite provider is in the process of offering local broadcast content to underserved Americans. Rep. Nadler's legislation, as amended by Rep. Lofgren, was also voted to the House floor by a voice vote.

What Should Congress Do Now?

We firmly believe that during conference when elements from each bill are combined into one, both provisions of STELAR should be reauthorized permanently so that Americans don't face even more blackouts or lose access to network programming. However, absent a permanent reauthorization, a reauthorization for any period of time will protect consumers in the short-term while allowing Congress time to reform video marketplace rules. Given the legislation that has already been introduced in various committees, Congress should keep some things, and nix others, as described below.

Specifically, we'd love to see legislation move forward that incorporates Congressman Doyle's Television Viewer Protection Act, particularly its "truth in advertising" provisions. Not only does this legislation make good faith permanent, and thereby decrease the likelihood that consumers face frustrating blackouts of important content, but it also ensures that consumers can make informed decisions about what they buy. The average consumer pays an additional $450 per year in unexpected fees attached to their TV package. Without transparency, Americans may be lured into signing a contract for a service they cannot afford based on misleading information. This legislation will help prevent companies from taking advantage of consumers by luring them into contracts on the basis of misleading advertisements.

We'd also like to see final legislation permanently reauthorize the distant signal license for all subscribers who currently benefit from it. This would ensure that consumers never have to go without access to certain broadcast content. However, a five-year reauthorization, as proposed in Senator Wicker's STAR Act, would at least protect consumers in the near future.

Hopefully, any conferenced legislation would ignore Congressman Nadler's Satellite Television Community Protection and Promotion Act, which could produce a monopoly for distant signal subscribers. Despite its noble goal of ensuring that every American can have access to their local news, this bill mistakenly leaves the fate of some consumers currently benefiting from STELAR in the hands of AT&T and assumes AT&T will make a decision that is not in its economic interest. If AT&T chooses to provide local programming in underserved markets, its customers would be in a better spot than they were in before because they'd have access to local broadcast stations. However, if AT&T chooses not to provide local programming to underserved markets, then none of AT&T's DirecTV customers could benefit from distant signals. Consumers would then have to either switch to Dish Network (who could take advantage of its monopoly to raise prices or take other consumer unfriendly actions) or lose access to certain broadcast network content. We are worried that AT&T is unlikely to provide local content in underserved markets because doing so is not profitable. In order to offer local content to these consumers, AT&T would have to invest in infrastructure and pay retransmission consent fees. If it was profitable, they'd probably be doing it already.

Ultimately, we think the House Committee on the Judiciary legislation is too risky to pass, as it could fail to achieve its mission and leave consumers with higher prices or no broadcast content. This is particularly problematic because most of those who benefit from distant signal are those without other options for broadcast content. The number of people benefiting from the distant signal licenses has decreased during every STELAR reauthorization, as those who can access broadcast content in a different way likely do. Those who continue to receive distant signals cannot receive certain broadcast stations over the air, and likely live in areas with poor broadband access, preventing them from getting Sling or YouTube TV. Policy should not harm the most vulnerable consumers.

Congress needs to take action to protect vulnerable consumers by reauthorizing STELAR permanently and including provisions ensuring that consumers know the true cost of services before they buy them.

Jenna Leventoff
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in DIRECTV General Forum
Thanks to Fitch Ratings ( who gives the ratings on Credit and debt, as approved by the SEC, so they have accurate numbers) we have the totals.

DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.

The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.

It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.

6 Replies · 354 views
raoul5788
They have one less as of May 15th. I just couldn't justify almost $150 a month any more. I went to Fubo. Edit: And I've been a Directv customer for 30 years!
  • Wow
Reactions: harshness
b4pjoe
They have one less as of May 15th. I just couldn't justify almost $150 a month any more. I went to Fubo.
Fubo would be a non starter for me. Missing channels:
  • NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.
  • NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.
  • Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.
  • A&E Networks: A&E, History, Lifetime, and Vice.
  • AMC Networks: AMC, IFC, SundanceTV, and WE tv
Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.
Jimbo
Fubo would be a non starter for me. Missing channels:
  • NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.
  • NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.
  • Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.
  • A&E Networks: A&E, History, Lifetime, and Vice.
  • AMC Networks: AMC, IFC, SundanceTV, and WE tv
Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.
YouTube TV
raoul5788
Fubo would be a non starter for me. Missing channels:
  • NBCUniversal Channels: NBC local affiliates, USA Network, Bravo, CNBC, MSNBC, E!, Syfy, Telemundo, and the Golf Channel.
  • NBC Sports: Regional sports networks like NBC Sports Bay Area, Boston, California, and Philadelphia are also off the air.
  • Warner Bros. Discovery Channels: TBS, TNT, TruTV, CNN, Discovery Channel, TLC, HGTV, Food Network, and Animal Planet.
  • A&E Networks: A&E, History, Lifetime, and Vice.
  • AMC Networks: AMC, IFC, SundanceTV, and WE tv
Plus most of its live TV channels and sports broadcasts are currently delivered in 720p.
Understandable. It's always a choice of price vs channels. The $60/month difference made my choice easier.
  • Like
Reactions: dhpeeple1
A
YouTube TV
YTTV don't carry the Regional sports channels
D
YTTV don't carry the Regional sports channels
It does still carry the NBC Sports branded RSN's, but obviously in those limited markets...
S
Last reply · posted in DIRECTV General Forum
Recently came back to DirectTV Satellite service and have two boxes, Gemini and a main HR54.

DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?
24 Replies · 940 views
FHSPSU67
First receiver should be free. It is for me.
b4pjoe
First receiver should be free. It is for me.
It is for me too. Back when they merged DIRECTV via Internet and DIRECTV Stream into one service they raised the TV access fee from $7.00 to $10.00 from both streaming and satellite and they eliminated the first receiver free for new customers only. Existing customers weren't affected by the new price and the elimination of the first receiver free policy.
S
It is for me too. Back when they merged DIRECTV via Internet and DIRECTV Stream into one service they raised the TV access fee from $7.00 to $10.00 from both streaming and satellite and they eliminated the first receiver free for new customers only. Existing customers weren't affected by the new price and the elimination of the first receiver free policy.
All of this makes me want to cancel satellite again! Customer service said we were getting billed for an old receiver but the call got cut off.

Will call back and try to get this resolved. As of now, only one TV can access satellite service. Would hope they can send another Gemini to be co-located w the main HR54.
S
Update: after 20 mins on phone with a non North American call center agent, they are sending a tech out. The tech support couldn't understand that the HR54 was at a different TV than the Gemini.
A
Update: after 20 mins on phone with a non North American call center agent, they are sending a tech out. The tech support couldn't understand that the HR54 was at a different TV than the Gemini.
this is why we canceled support and the csr's are garbage even the american ones. it's still under the att system!!!
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67110 Replies · 2662369 views
  • Like
Reactions: c-spand
Bobby
I Can't Help It (If I'm Still In Love With You) - B.J. Thomas
  • Like
Reactions: sdfntx
long_time_DNC
Help Is On Its Way - Little River Band
  • Like
Reactions: RaiderPower
sdfntx
Little Band of Gold - Sonny James
RaiderPower
Band Of Gold - Freda Payne
long_time_DNC
Heart Of Gold - Neil Young
zippyfrog
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Phone & Tablet Zone
I feel like this was discussed in another thread, but I can't find it. I have T-Mobile and my last iPhone upgrade was in 2020. I want to get a new iPhone, but what is the best way to go about doing it? Should I order the iPhone from T-Mobile directly, or should I buy from the Apple Store? I feel like there are pros/cons to each option.
2 Replies · 33 views
navychop
I know of no reason to buy from a cell company.

Buying from Apple gets an unlocked phone.

PS- New models come out in Octoberish.
  • Like
Reactions: Foxbat
Foxbat
I got a carrier-locked iPhone once, and it was a pain after they got bought by Sprint and I decided to go to T-Mobile and they dragged their feet to unlock the phone. I have been trading in my iPhones since and buying from the Apple Store since then.
  • Like
Reactions: navychop
C
Last reply · posted in DISH Network Support Forum
I have a Hopper with Sling. (Don't know exact model.) A couple nights ago, I went into the DVR screen, and noted that it was recording three programs. Yet I was able to view live TV (that was not one of the channels being recorded.) Did something change? In the past, it would only let me watch one of the channels being recorded, or any recording in the DVR menu. Maybe it was streaming, although there was no indication of that?

Apologies if this has been covered; I searched and didn't find anything.

Thanks.
9 Replies · 353 views
C
So I tested.

Started recording three non-network shows and tried to watch live TV, would not do it, because all three tuners were in use.

Started recording two non-network shows and one network show. Still would not let me tune live TV.

Started recording one non-network show and two network shows, then it allowed live TV.

I would assume then that previously I was recording two or three network shows when it allowed live TV; I honestly don't remember what it was doing, and I didn't think to check.

Thanks for replies, everyone.

PS - How does one know whether a program is streaming? Is there a way to force streaming?
  • Like
Reactions: charlesrshell
Bobby
So I tested.

Started recording three non-network shows and tried to watch live TV, would not do it, because all three tuners were in use.

Started recording two non-network shows and one network show. Still would not let me tune live TV.

Started recording one non-network show and two network shows, then it allowed live TV.

I would assume then that previously I was recording two or three network shows when it allowed live TV; I honestly don't remember what it was doing, and I didn't think to check.

Thanks for replies, everyone.

PS - How does one know whether a program is streaming? Is there a way to force streaming?
There is no way to force streaming. It is a satellite channel or streaming channel except for the rare occasion that the satellite signal fails. If that happens some, not all, channels will automatically change to streaming. You can tell if the channel is streaming by pressing guide on the remote. if it is a streaming channel the guide will clearly show it that way.
navychop
Cough, cough, Hopper3!
C
There is no way to force streaming. It is a satellite channel or streaming channel except for the rare occasion that the satellite signal fails. If that happens some, not all, channels will automatically change to streaming. You can tell if the channel is streaming by pressing guide on the remote. if it is a streaming channel the guide will clearly show it that way.
Thanks, Bobby.
A
chokes hopper 3 all the way... 16 tuners vs 3 tuners is a night and day difference. along with a faster processor. i would call in and see if they would upgrade me or you can buy a hopper 3 from solid signal.
  • Like
Reactions: charlesrshell
Smuuth
Pub Member / Supporter Cutting Edge
Last reply · posted in SatelliteGuys Classifieds

WANTED  DirecTV LCC

Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.
12 Replies · 302 views
b4pjoe
Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.
You should ask DIRECTV for one if you are affected by the dispute. I know in the past they have given them out during a dispute. Not sure if they still do that but it is free to ask.
  • Like
Reactions: Smuuth
Smuuth
You should ask DIRECTV for one if you are affected by the dispute. I know in the past they have given them out during a dispute. Not sure if they still do that but it is free to ask.
I already asked, but the CS agent said they wouldn't do it. They said the only thing they could do is $10/month bill credit.
Jimbo
I already asked, but the CS agent said they wouldn't do it. They said the only thing they could do is $10/month bill credit.
Take the $10 and Call Back ...
  • Like
Reactions: Smuuth
Smuuth
Take the $10 and Call Back ...
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results. 🤬
  • Wow
Reactions: Jimbo
Jimbo
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results. 🤬
Could be out of them I guess ... I'd keep trying, every 3-4 days.

If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
I would make them give you a real answer, don't let them off the hook.


I had one, and it worked well, but I believe I gave it to another D* friend (also had a AM21), I know I gave them away ...
  • Like
Reactions: Smuuth
Smuuth
Could be out of them I guess ... I'd keep trying, every 3-4 days.

If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit. 🙄
Jimbo
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit. 🙄
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.
Smuuth
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.
Yeah, I know. At one point, I even had 3 AM21s but gave them away when I got rid of my last HR54 and switched to the HS17.
A
Good luck they haven't made them in years. you could poke around on ebay and see if there's any on there. if not why not a tablo or a zapper box with an antenna connected to it
  • Like
Reactions: navychop
Smuuth
Good luck they haven't made them in years. you could poke around on ebay and see if there's any on there. if not why not a tablo or a zapper box with an antenna connected to it
I have my OTA antenna connected to my television directly already so watching is not the issue. The reason I want the LCC is so I could record programs if I'm not at home to watch them live, especially since ABC is carrying both the NBA and NHL playoffs.
I have an active search on eBay and there is one there but he wants $180 plus shipping and I am not going to pay that.
A
I have my OTA antenna connected to my television directly already so watching is not the issue. The reason I want the LCC is so I could record programs if I'm not at home to watch them live, especially since ABC is carrying both the NBA and NHL playoffs.
I have an active search on eBay and there is one there but he wants $180 plus shipping and I am not going to pay that.
a tablo box is cheaper
  • Like
Reactions: navychop
A
why invest in hardware that's going to be boat anchors in a few years?
zippyfrog
Pub Member / Supporter Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
11 Replies · 200 views
T
Does cable charge box rent?
R
Does cable charge box rent?
The cable company I was with years ago did charge $9.99 for a receiver.

RJ T.
From Illinois
  • Like
Reactions: charlesrshell
R
Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?

As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
I went to try to add the Heartland channel as dummy to see what it would do for me as I own my receiver and have DISH Outdoors and this is what mine shows. (Note however I had to take the 2nd receiver I told you I added the other day off because I was told you can only have 1 receiver when you have a one outlet on the Dish Playmaker and was having issues with the 2nd receiver and I didn't know that and that was done yesterday as well so I am back to one receiver.)

Let's upgrade your package.

Your monthly bill will increase by $6.00 per month.

Breakdown

June 11, 2026 - July 11, 2026
You are changing your programming in the middle of the bill cycle. The bill shown below is your bill for next month including prorations and credits. Your following bill will return to the fixed rate. This bill will take effect from now until July 11, 2026.
Monthly Services
$86.99

Flex Pack
$72.99
Local Channels
$14.00
Add-Ons
$68.98

National Action Pack
$12.00
Regional Action Pack
$12.00
News Pack
$10.00
Paramount+ with Showtime
$10.00
Drama and Classics Pack
$6.00
Heartland Pack
$6.00
Starz Encore Movies
$6.00
On DISH Magazine
$4.99
Starz 2 Mo ($11)
$1.99
Prorated Charges
$7.93

Heartland Pack Jun 11 - Jul 20
$7.93
Order Total
$7.93

Prorated Total
$7.93
Due Today
$7.93

Transition Bill Total
$156.10
Proposed Changes

Your monthly bill will increase by $6.00 per month
Monthly Services
$86.99
Add-Ons
$68.98
FCC Regulatory Surcharge
$0.13
Taxes & Surcharges
$0.00

Monthly Total
$156.10
Prorated Total
$7.93
Order Total
$7.93

Due Today
$7.93

Sounds like an issue with DISH Billing

RJ T.
From Illinois

  • Like
Reactions: charlesrshell
zippyfrog
I asked again, and the rep I talked to said it is a glitch and that "Access for TV" shouldn't be there - the rep pulled up my future month bills and that charge isn't on it. So I am not going to worry about it right now, but it will be interesting to see when the price changes happen later this year. Will this line item show up? The fact that it is a specific item that is different from anything makes me think it is more than a glitch. But we shall see.
R
I asked again, and the rep I talked to said it is a glitch and that "Access for TV" shouldn't be there - the rep pulled up my future month bills and that charge isn't on it. So I am not going to worry about it right now, but it will be interesting to see when the price changes happen later this year. Will this line item show up? The fact that it is a specific item that is different from anything makes me think it is more than a glitch. But we shall see.
I am hoping they don't add this down the road. Things are expensive the way it is now. Even DIRECTV allows the first receiver free. This would go against DISH and DISH is already loosing subscribers I wouldn't think they would do these kind of tricks but you never know. Always look at your bills for unknow charges. I heard horror stories of people getting charged for things they didn't know were there.

RJ T.
From Illinois
  • Like
Reactions: charlesrshell
A
Does cable charge box rent?
yes big cable charges crazy dvr fee's and box rental fee's
  • Like
Reactions: charlesrshell
T
Last reply · posted in DISH Network Support Forum
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
6 Replies · 103 views
HipKat
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look
R
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois
  • Like
Reactions: charlesrshell
T
First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois
Thank you for the information. I do keep the TV plugged into a surge protector, but we have had pretty strong thunderstorms/lightning in the last month so that have contributed to my problem.The house was built in 2009 so everything seems to be grounded correctly. We have had a power surge also. Seems like no one fixes anything any more, so just get a new one or live with the problem. Thanks
  • Like
Reactions: charlesrshell
T
First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look
I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks
HipKat
I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks
I hope that works. I'm waiting til Black Friday sales
  • Like
Reactions: charlesrshell
Darrell S
I've had this problem with my older Sony TV. It happens when I just punch in a regular channel number. The only way it works right for me is to push guide and select a regular channel from the guide screen.
  • Like
Reactions: charlesrshell
teachsac
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows
House of the Dragon, the prequel to Game of Thrones, premieres on HBO Max on 8/21. I will be warching



View: https://youtu.be/fNwwt25mheo


S~
39 Replies · 5647 views
KAB
KAB
That was as bad as the rest of the show. Jean Smart was mostly invisible.
Jim S.
I prefer the trailer for the movie adaptation of Mario Kart. At least that had Pedro Pascal in it.
harshness
"A new line of unsullied kings" would seem impossible given the GoT definition of "unsullied". :biggrin
  • Like
Reactions: Foxbat
osu1991
  • Like
Reactions: Foxbat