Yes, its a one time event, but that was after only 11 days. Based on the posts here, it seems to be a chronic problem.
Its not only a trust issue. Its also an attitude issue -- "We are right and you are wrong". They had $69.48 of my money and terminated me after 11 days without warning or a chance to discuss it. At the very least they could have kept my service going until I had gotten $69.48 worth of service.
But they are a new company and are probably still learning some of the basics (like how to not double bill), and how to treat customers.
To their credit, Mark from Orby contacted me about this and apologized. He said he was going to look into it.
Besides the billing/customer service -- the DVR has some major issues. Every couple of days I need to power cycle it because it does not respond to the basic DVR commands, like pause, fast forward, rewind, etc.
Another serious bug: I set the DVR to record some shows. It acts like its going to do it. Then when I go to view it there is a red exclamation mark next to the program with a 'We couldn't record it' message'. The DVR software needs work!
And the guide has some issues too. For example, it said "Trading Places" was going to be on. So I recorded it. When I went to view it, it was one of the "Beverly Hills Cop" movies. But both movies have Eddie Murphy in them, so I watched it anyway.