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I bought an Orby DVR at Best Buy and activated service on April 24th. I paid $44 for the Essentials Package + DVR fee. Then on May 5th I decided to add the Extras Pack for $10 a month more. They charged me $25.48 for that (see attached screen shot from my Orby account). The reason it was not $10 is that they extended my service to June 5th. I did the math and that was correct.
I thought everything was good until (without warning) they turned off my TV service last night. Then they sent me an email "Your Orby TV Service has ended", with no explanation why. I checked my bank account and both of the payments had gone through
So I called them this afternoon and they told me I owed them $4.48. They couldn't explain why. I told them that I had already paid them all the amount that they asked ( $69.48 = $44.00 + $25.48). Their online upgrade billing program determined the $25.48, not me.
I told them that the amount their computer had charged me for the extra $25.48 when I upgraded was correct and I paid that amount. Nope, she said, I owe them $4.48 more with no explanation why. We went back and forth for a while. I told them I have a degree in mathematics and I know how to prorate charges, and that I agreed with the $25.48 that THEY came up with when I upgraded. Eventually she got the supervisor. Said I owe them $4.48. We went around in circles again. I told them it wasn't that I couldn't afford the $4.48, it was the principle of being double billed for something I already paid. After about 25 minutes (mostly on hold) she got the supervisor again and said "they would credit me for the $4.48" and restore the service. Considering I never owed them the money, they didn't really credit me anything.
So they turned my service back on. But no apology, no 'grace' period for disconnect, and no credit for the time I was without service.
I now have Orby service till June 5th. I don't trust Orby anymore. I don't like the way I was treated and I don't recommend them. Every other day I have to power off the DVR to get it to work, and using most DVR functions is very awkward.
I really wanted to like Orby, but I have a bad feeling about them now. After June 5th I will most likely seek another TV provider.
I thought everything was good until (without warning) they turned off my TV service last night. Then they sent me an email "Your Orby TV Service has ended", with no explanation why. I checked my bank account and both of the payments had gone through
So I called them this afternoon and they told me I owed them $4.48. They couldn't explain why. I told them that I had already paid them all the amount that they asked ( $69.48 = $44.00 + $25.48). Their online upgrade billing program determined the $25.48, not me.
I told them that the amount their computer had charged me for the extra $25.48 when I upgraded was correct and I paid that amount. Nope, she said, I owe them $4.48 more with no explanation why. We went back and forth for a while. I told them I have a degree in mathematics and I know how to prorate charges, and that I agreed with the $25.48 that THEY came up with when I upgraded. Eventually she got the supervisor. Said I owe them $4.48. We went around in circles again. I told them it wasn't that I couldn't afford the $4.48, it was the principle of being double billed for something I already paid. After about 25 minutes (mostly on hold) she got the supervisor again and said "they would credit me for the $4.48" and restore the service. Considering I never owed them the money, they didn't really credit me anything.
So they turned my service back on. But no apology, no 'grace' period for disconnect, and no credit for the time I was without service.
I now have Orby service till June 5th. I don't trust Orby anymore. I don't like the way I was treated and I don't recommend them. Every other day I have to power off the DVR to get it to work, and using most DVR functions is very awkward.
I really wanted to like Orby, but I have a bad feeling about them now. After June 5th I will most likely seek another TV provider.
18 Replies
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3516 views
Yes, its a one time event, but that was after only 11 days. Based on the posts here, it seems to be a chronic problem.
Its not only a trust issue. Its also an attitude issue -- "We are right and you are wrong". They had $69.48 of my money and terminated me after 11 days without warning or a chance to discuss it. At the very least they could have kept my service going until I had gotten $69.48 worth of service.
But they are a new company and are probably still learning some of the basics (like how to not double bill), and how to treat customers.
To their credit, Mark from Orby contacted me about this and apologized. He said he was going to look into it.
Besides the billing/customer service -- the DVR has some major issues. Every couple of days I need to power cycle it because it does not respond to the basic DVR commands, like pause, fast forward, rewind, etc.
Another serious bug: I set the DVR to record some shows. It acts like its going to do it. Then when I go to view it there is a red exclamation mark next to the program with a 'We couldn't record it' message'. The DVR software needs work!
And the guide has some issues too. For example, it said "Trading Places" was going to be on. So I recorded it. When I went to view it, it was one of the "Beverly Hills Cop" movies. But both movies have Eddie Murphy in them, so I watched it anyway.
Yes, its a one time event, but that was after only 11 days. Based on the posts here, it seems to be a chronic problem.
Its not only a trust issue. Its also an attitude issue -- "We are right and you are wrong". They had $69.48 of my money and terminated me after 11 days without warning or a chance to discuss it. At the very least they could have kept my service going until I had gotten $69.48 worth of service.
But they are a new company and are probably still learning some of the basics (like how to not double bill), and how to treat customers.
To their credit, Mark from Orby contacted me about this and apologized. He said he was going to look into it.
Besides the billing/customer service -- the DVR has some major issues. Every couple of days I need to power cycle it because it does not respond to the basic DVR commands, like pause, fast forward, rewind, etc.
Another serious bug: I set the DVR to record some shows. It acts like its going to do it. Then when I go to view it there is a red exclamation mark next to the program with a 'We couldn't record it' message'. The DVR software needs work!
And the guide has some issues too. For example, it said "Trading Places" was going to be on. So I recorded it. When I went to view it, it was one of the "Beverly Hills Cop" movies. But both movies have Eddie Murphy in them, so I watched it anyway.
Their DVR is garbage.
At least they have a DVR, but you get what you pay for.
Everyone who has orby has orby due to the costs
Fixed -- it was my fault. The problem turned out to be damaged RG6. It had a sharp kink in it.
This frees up my 1.2M Geosat Pro for FTA.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
0 Replies
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0 views
TFLEV
Time for another AWESOME video from TFL Electric Vehicles!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
0 Replies
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6 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/0k5iT-OlpdE
Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/0k5iT-OlpdE
Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
0 Replies
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1 views
Pub Member / Supporter
2 Replies
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54 views
But.....if you like Tulsa King....looks like you would probably like this as well. I don't mind spin-offs as long as they don't involve a sassy niece who moves from the big cityAnother Tulsa King spin off.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
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51 views
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2132 Replies
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214683 views
Tony as the director.
Would you rather have LaRoche ???Tony as the director.
No. Bring in someone new.
Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
I don't think Tim and Tony are that far apart in Age ...No. Bring in someone new.
Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)
Tony has changed, he's been running his Security Business ... I'm sure he has grown up.
Give it time ... your judging the New Tony from the old Tony.
It sounds like Tim won't be around the Team much longer either.
Pub Member / Supporter
Lifetime Supporter
Might be worth a watch when it comes out. Looks like typical big corp against the little guy movie BUT....there is a reason this plot type is so oft repeated, it draws audiences.
View: https://www.youtube.com/watch?v=_-f9OGsKHd4
View: https://www.youtube.com/watch?v=_-f9OGsKHd4
1 Replies
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10 views
Lifetime Supporter
If you're going try to read / listen to the book (can't recommend the audio book enough) before this comes out, I'd avoid trailers.
Trailer below, spoiling it to make sure you read the above bold message first. The book / audio book are fantastic. Go into this blind if you can IMO!
Kind of disappointed at how much they show. A lot still to see, but man, some good reveals in the book that are just served up here.
Trailer below, spoiling it to make sure you read the above bold message first. The book / audio book are fantastic. Go into this blind if you can IMO!
Kind of disappointed at how much they show. A lot still to see, but man, some good reveals in the book that are just served up here.
21 Replies
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714 views
"Project Hail Mary" should be on Prime Video starting Friday, July 3.
www.ign.com
'It Is Time Go!' — Project Hail Mary Is Officially Coming to Prime Video
Amazon has confirmed that Project Hail Mary will be coming to Prime Video.
www.ign.com
That's what I will be watching this weekend."Project Hail Mary" should be on Prime Video starting Friday, July 3.
'It Is Time Go!' — Project Hail Mary Is Officially Coming to Prime Video
Amazon has confirmed that Project Hail Mary will be coming to Prime Video.
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
110 Replies
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1618 views
Y
Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place.
A big win for the Patriots, and they are now 3-2.
Browns lose a close one with... The Jets. That is a classic Browns loss (granted, any loss is a classic one it seems). 49'ers, Vikings, and Chiefs remain undefeated. The AFC north have a three way tie at 3-2 for second place.
Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com
M
Hopefully nowhere near a microphone.Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
Pub Member / Supporter
Lifetime Supporter
I had quit watching this show years ago because I ended up more annoyed than entertained. Well......I'm STILL more annoyed than entertained. I DO find it interesting to see how things work behind the scenes at many businesses. What annoys me is how utterly out of touch CEOs are with the companies they run. At the end of almost every episode the head of the company is amazed at how hard the employees have to work and many times have to work around impossible guidelines set forth from headquarters.
I found this one interesting because the new CEO had big plans for this company, Muscle Maker Grill, and it looked like the stores were all pretty busy. Recent history hasn't been good to this company however. I bet the covid lockdowns were the real killer.
View: https://www.youtube.com/watch?v=yIhZm0qkz0o
I found this one interesting because the new CEO had big plans for this company, Muscle Maker Grill, and it looked like the stores were all pretty busy. Recent history hasn't been good to this company however. I bet the covid lockdowns were the real killer.
View: https://www.youtube.com/watch?v=yIhZm0qkz0o
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9 views