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4:37 PM
DISH,
Hi, I'm the DISH virtual agent. I can help you with many things. If I can't, I'll connect you with someone who can.
How can I help you?
You,
I need a new remote. The buttons on mine require you to push really hard. I have replaced the batteries and that did not help.
DISH,
I'll connect you with someone who can help you with that.
May I have your first name so our agent will know how to address you?
You,
Joe
4:38 PM
You're now chatting with Mariciel.
Mariciel,
HI, Joe
Thank you for letting me know your concern. I'll be more than happy to assist you today.
You,
This would be for one of my 4K joeys
Mariciel,
Oh I see
What is the model ID of your remote? The model ID is located on the back of your remote near the top or near the bottom and is a two or three digit number, such as 40.0 or 54.0, 52.0
You,
I do not want the voice remote I want the 40.0
Mariciel,
Oh but this remote is 54.0?
You,
no my current remote is the 40.0
Mariciel,
I see
You,
I have been offered free upgrades to the voice remote but do not want it
Mariciel,
Its okay , I understand.
When you change channels using the receiver panel, is there no issue?
You,
no issue like that and I can program one of the other remotes in my house to it and it works fine. The problem is the remote
Mariciel,
On the Receiver Front Panel please press [LOCATE REMOTE] . Check if remote being used is beeping (usually within 15 seconds).
You,
That works fine
The buttons are just worn out
Mariciel,
Thank you for clarifying
Is there a particular button that is worn out?
You,
The skip forward and back are the worst
I have been paying $9.99 for Dish Silver protection for years can I not just get a remote replaced
Mariciel,
I understand , I just need your patience so that we can properly document the issue.
Please press system info button , and check if the remote battery level is green
You,
I have done that like I told you to begin with I put new batteries in it.
Mariciel,
Alright thank you, please press [MENU] > Settings > Remote Control > [PAGE DOWN] > [PAGE DOWN]
Is the "Infrared Reception" field is set to "On"?
You,
Yes just like it has been for years
Mariciel,
We need it to set OFF
It should be on UHF
And also check if the remote antenna is properly connected at the back of the receiver
You,
Dude If the next thing you type to me is not I am sending you a new remote I will Immediately pick up my phone and Call Dish and cancel my service. I know how this system works I do not need anything from you but a remote
Mariciel,
I understand your frustrations.
We have found that troubleshooting will diagnose and resolve most technical issues quickly. It can be a minimum of two days to five days before a replacement remote arrives, whereas following a few steps may resolve issues in minutes.
I can ship you a new remote to replace your defective one.
You,
Ship the remote
Mariciel,
Would you please verify your shipping address?
You,
XXXX XXXXXXXXX
Mariciel,
Please verify your email address to send you updates and tracking information from this order
You,
XXX@XXXXX.com
Mariciel,
There is a one time fee of 19.62 for this remote order
You,
Hell no! This is what I pay Dish protect for
If I was going to have to pay for it I could order a new one off ebay with going threw all this hassle
Mariciel,
I understand if you will allow to continue documenting the remote issue, I might be able to send you a remote for free.
You,
OK Document
Mariciel,
Thank you
Kindly check if the uhf antenna is plugged in at the Hopper
You,
Why would the antenna on the hopper matter. This is the remote to my 4K Joey and I have not disconnected any antennas
Mariciel,
That matter, if the remote antenna were not plugged in your will have remote issue as well.
You,
OK I checked it is plugged in
Mariciel,
We need to RESET the receiver Hopper first then this Joey. Please press the reset or the power button on the receiver front panel.
You,
O Hell No!
I am calling dish You are useless
Mariciel,
Sorry if you feel that way
You,
End this chat to where I can get a transcipt
Mariciel,
By the way I would like to tell you about dish scapes,Regularly $5/month, Gallery by DISH scapes will be in Free Preview from September 9 through September 30. Gallery by DISH scapes brings you a variety of nature scenes, fine art & original DISH scapes. Access over 100 videos from many different categories, with new videos added each month!
You can also access mydish.com/support or interactive DISH Channel 101 to access quick and easy troubleshooting steps that will save you time in the future.
DISH,
Hi, I'm the DISH virtual agent. I can help you with many things. If I can't, I'll connect you with someone who can.
How can I help you?
You,
I need a new remote. The buttons on mine require you to push really hard. I have replaced the batteries and that did not help.
DISH,
I'll connect you with someone who can help you with that.
May I have your first name so our agent will know how to address you?
You,
Joe
4:38 PM
You're now chatting with Mariciel.
Mariciel,
HI, Joe
Thank you for letting me know your concern. I'll be more than happy to assist you today.
You,
This would be for one of my 4K joeys
Mariciel,
Oh I see
What is the model ID of your remote? The model ID is located on the back of your remote near the top or near the bottom and is a two or three digit number, such as 40.0 or 54.0, 52.0
You,
I do not want the voice remote I want the 40.0
Mariciel,
Oh but this remote is 54.0?
You,
no my current remote is the 40.0
Mariciel,
I see
You,
I have been offered free upgrades to the voice remote but do not want it
Mariciel,
Its okay , I understand.
When you change channels using the receiver panel, is there no issue?
You,
no issue like that and I can program one of the other remotes in my house to it and it works fine. The problem is the remote
Mariciel,
On the Receiver Front Panel please press [LOCATE REMOTE] . Check if remote being used is beeping (usually within 15 seconds).
You,
That works fine
The buttons are just worn out
Mariciel,
Thank you for clarifying
Is there a particular button that is worn out?
You,
The skip forward and back are the worst
I have been paying $9.99 for Dish Silver protection for years can I not just get a remote replaced
Mariciel,
I understand , I just need your patience so that we can properly document the issue.
Please press system info button , and check if the remote battery level is green
You,
I have done that like I told you to begin with I put new batteries in it.
Mariciel,
Alright thank you, please press [MENU] > Settings > Remote Control > [PAGE DOWN] > [PAGE DOWN]
Is the "Infrared Reception" field is set to "On"?
You,
Yes just like it has been for years
Mariciel,
We need it to set OFF
It should be on UHF
And also check if the remote antenna is properly connected at the back of the receiver
You,
Dude If the next thing you type to me is not I am sending you a new remote I will Immediately pick up my phone and Call Dish and cancel my service. I know how this system works I do not need anything from you but a remote
Mariciel,
I understand your frustrations.
We have found that troubleshooting will diagnose and resolve most technical issues quickly. It can be a minimum of two days to five days before a replacement remote arrives, whereas following a few steps may resolve issues in minutes.
I can ship you a new remote to replace your defective one.
You,
Ship the remote
Mariciel,
Would you please verify your shipping address?
You,
XXXX XXXXXXXXX
Mariciel,
Please verify your email address to send you updates and tracking information from this order
You,
XXX@XXXXX.com
Mariciel,
There is a one time fee of 19.62 for this remote order
You,
Hell no! This is what I pay Dish protect for
If I was going to have to pay for it I could order a new one off ebay with going threw all this hassle
Mariciel,
I understand if you will allow to continue documenting the remote issue, I might be able to send you a remote for free.
You,
OK Document
Mariciel,
Thank you
Kindly check if the uhf antenna is plugged in at the Hopper
You,
Why would the antenna on the hopper matter. This is the remote to my 4K Joey and I have not disconnected any antennas
Mariciel,
That matter, if the remote antenna were not plugged in your will have remote issue as well.
You,
OK I checked it is plugged in
Mariciel,
We need to RESET the receiver Hopper first then this Joey. Please press the reset or the power button on the receiver front panel.
You,
O Hell No!
I am calling dish You are useless
Mariciel,
Sorry if you feel that way
You,
End this chat to where I can get a transcipt
Mariciel,
By the way I would like to tell you about dish scapes,Regularly $5/month, Gallery by DISH scapes will be in Free Preview from September 9 through September 30. Gallery by DISH scapes brings you a variety of nature scenes, fine art & original DISH scapes. Access over 100 videos from many different categories, with new videos added each month!
You can also access mydish.com/support or interactive DISH Channel 101 to access quick and easy troubleshooting steps that will save you time in the future.
44 Replies
·
6524 views
Skip forward is totally worn out while ship back is fresh as a daisy. Really don't like commercials, do you?
That's what drives me nuts about streaming; can't skip past the commercials. And the commercials are always 1080p crystal clear and never buffer while the program itself looks like 480i 16:9Skip forward is totally worn out while ship back is fresh as a daisy. Really don't like commercials, do you?
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
0 Replies
·
1 views
Pub Member / Supporter
Cutting Edge
WANTED DirecTV LCC
Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.
12 Replies
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289 views
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
Could be out of them I guess ... I'd keep trying, every 3-4 days.I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
I would make them give you a real answer, don't let them off the hook.
I had one, and it worked well, but I believe I gave it to another D* friend (also had a AM21), I know I gave them away ...
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.
Pub Member / Supporter
Lifetime Supporter
Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?
As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
11 Replies
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188 views
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
6 Replies
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93 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67109 Replies
·
2662356 views
Staff member
HERE TO HELP YOU!
House of the Dragon, the prequel to Game of Thrones, premieres on HBO Max on 8/21. I will be warching
www.syfy.com
View: https://youtu.be/fNwwt25mheo
S~
'Game of Thrones' spinoff 'House of the Dragon' fires up release date at HBO, drops new character pics
The wait’s felt a little like watching for a dragon egg to hatch, but HBO’s hugely anticipated Game of Thrones prequel series finally has a release date. House of the Dragon will debut the first of its initial 10-episode season this summer, the network revealed today in a series of tweets that...
View: https://youtu.be/fNwwt25mheo
S~
39 Replies
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5642 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=unH0Z1jl228
Direct YouTube Link - Why New FCC Rules Could Crush Phone Privacy in the US
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=unH0Z1jl228
Direct YouTube Link - Why New FCC Rules Could Crush Phone Privacy in the US
TWIT's Website
TWIT Live Feed
0 Replies
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5 views
Hi all, I recently inherited a FTA system off Craiglist and have been trying to get it set up. What I got was a Glorystar-branded ~90cm offset dish with a ground mount (/flat roof) frame, and GEOSATpro DSR200c receiver. From that initial equipment, I've replaced the old LNBF with a (cheap!) new one and also splurged on an SG-2100 H-H motorized rotor which does respond from the receiver's USALS menu.
The previous owner had it set up for religious programming on Galaxy 19 and I've been trying to start by finding that same bird at least. After a couple sessions I'm not sure I have, but I've found *something* at least! A handful of motor ticks further than the dish wants to be for 97W after starting from motor 0 pointing as much south as I can guess at. (I don't have great references to aim for and it's really hard to sight where exactly the dish is pointing anyway….)
Anyway, so far there's only one transponder that I've ever been able to catch as I search. It's 12146 V and when the receiver scans it I get this list of video channels:
but it's a long-winded spiel about "you know us as an industry-leading satellite solutions provider with over a quarter million sites" and to call them For All Your Every Needs™ type thing.
While I get little blips from other frequencies, this is the only strong transponder I've been able to come across. My receiver shows it as S 75 and Q up to 85 when I adjust it. It actually seemed to get better as I **un**skewed my LBNF — iiuc G19 was supposed to be -20º for me but however I'm supposed to be reading/referencing the angles the puck is now basically at 0º relative to the dish/arm got the strongest on this transponder.
Anyway sorry this is so long winded already… my question is, do I even have the right satellite? None of the other transponders that are supposed to be active on G-19 seem to come in. And if not the right satellite does anyone happen to recognize which one I might have found instead? I think knowing that would help me then adjust for a truer south aim and then hopeful the USALS will work automatically once I can get it dialed in.
The previous owner had it set up for religious programming on Galaxy 19 and I've been trying to start by finding that same bird at least. After a couple sessions I'm not sure I have, but I've found *something* at least! A handful of motor ticks further than the dish wants to be for 97W after starting from motor 0 pointing as much south as I can guess at. (I don't have great references to aim for and it's really hard to sight where exactly the dish is pointing anyway….)
Anyway, so far there's only one transponder that I've ever been able to catch as I search. It's 12146 V and when the receiver scans it I get this list of video channels:
- 1.1 Srv_1
- 2.84 OU_Chan
- 3.2 Srv_2
- 4.5 Srv_5
- 5.3 Srv_3
- 6.4 Srv_4
- 7.6 Srv_6
- 8.7 Srv_7
but it's a long-winded spiel about "you know us as an industry-leading satellite solutions provider with over a quarter million sites" and to call them For All Your Every Needs™ type thing.While I get little blips from other frequencies, this is the only strong transponder I've been able to come across. My receiver shows it as S 75 and Q up to 85 when I adjust it. It actually seemed to get better as I **un**skewed my LBNF — iiuc G19 was supposed to be -20º for me but however I'm supposed to be reading/referencing the angles the puck is now basically at 0º relative to the dish/arm got the strongest on this transponder.
Anyway sorry this is so long winded already… my question is, do I even have the right satellite? None of the other transponders that are supposed to be active on G-19 seem to come in. And if not the right satellite does anyone happen to recognize which one I might have found instead? I think knowing that would help me then adjust for a truer south aim and then hopeful the USALS will work automatically once I can get it dialed in.
9 Replies
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265 views
Done and done and done! I ended up doing a bit more iteration (back and forth between the left-right and up-down adjustments) but I've now got it landing on G19 at its default position for 97W.
Yep, ended up with a page or two full on my receiver's search. Didn't double-check that my receiver has all six of the right transponders but I can mess with that later if it turns out I'm missing something interesting but still DVB-S / MPEG-2 compatible.
Yep, can see definite signal degradation as soon as I skew the LNB either way from "straight" (seam on the LNB lined up with the clamps on the mounting bracket). Will make setup easier if I want to try swapping anything else in!
I don't know if there's any good (unencrypted, DVB-S) satellite farther away to really check the sweep against, but I was at least able to program in my original find at 101.0 W back in (now at the correct "12000 V 20000" setting) and can get both birds automatically.
Shouldn't be *that* exciting since it's just an ad, but still really fun to choose channels on the other one and have it jog over and lock on
B
beside 123W, another one to try (if it's above the horizon at your location) is Hispasat @30W. It has at least 2 DVB-S transponders with SD/Mpeg2 channelsDone and done and done! I ended up doing a bit more iteration (back and forth between the left-right and up-down adjustments) but I've now got it landing on G19 at its default position for 97W.
Yep, ended up with a page or two full on my receiver's search. Didn't double-check that my receiver has all six of the right transponders but I can mess with that later if it turns out I'm missing something interesting but still DVB-S / MPEG-2 compatible.
Yep, can see definite signal degradation as soon as I skew the LNB either way from "straight" (seam on the LNB lined up with the clamps on the mounting bracket). Will make setup easier if I want to try swapping anything else in!
I don't know if there's any good (unencrypted, DVB-S) satellite farther away to really check the sweep against, but I was at least able to program in my original find at 101.0 W back in (now at the correct "12000 V 20000" setting) and can get both birds automatically.
Shouldn't be *that* exciting since it's just an ad, but still really fun to choose channels on the other one and have it jog over and lock on
No luck finding this one. I motor over and it seems like a pretty dead spot of sky. I did get a slight blip (Q up to 1% or 2%) if I lowered the dish slightly. So I wonder if my polar mount itself maybe needs a bit of fine tuning?
Even when loosening the bolts and manually nudging the dish up/down/left/right nothing seemed to really wake it [new receiver, see below!] up and never saw anything more than 4% or 5% which I don't know is even real or could have been just noise?
I'm in Washington state (northwest CONUS) so this one's not an option for me.
I now have a V8 Finder 2
I've been able to scan in more now on G-19, and as well as watching the ad on SES 1 and getting some PBS stations there and G-16 both. So three satellites kinda in the general vicinity of each other (97W/101W/99.1W) programmed and able to rotate between.
Is G-18 at 123W as strong as the others? According to Satbeams I should be at least somewhat in its footprint although it looks like it's maybe focused more on Alaska.
Now that I'm back at my computer waiting for the Finder to charge back up looks like the Eutelsat(s) 117W have a couple Ku transponders I could look for too.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=wW3qReY-JYA
Direct YouTube Link - Google's New Translate Tool
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=wW3qReY-JYA
Direct YouTube Link - Google's New Translate Tool
TWIT's Website
TWIT Live Feed
0 Replies
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9 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=-zh1RgcJue0
Direct YouTube Link - Another Cisco SD-WAN 0-day?
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=-zh1RgcJue0
Direct YouTube Link - Another Cisco SD-WAN 0-day?
TWIT's Website
TWIT Live Feed
0 Replies
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7 views