bsic said:
Agreed, appliedagression- The HD pack is only four channels, says so on E* website: DiscoveryHD, HDNet, HDNet Movies, and ESPN HD.
They have a whole page dedicated to explaining how some are/arent qualified to get CBSHD. If you qualify, you can get a free dish.
http://www.dishnetwork.com/content/programming/locals/cbshd/index.shtml
Get as angry as you want- but you havent paid for CBSHD in the HD pack. Just like HBOHD and ShowHD are not part of the HD pack.
Dont know why not getting one channel (which most can pick up with a $20 antenna hookup OTA) has got you thinking you wasted your $$ on an 811. Do some research next time.
And most places - for anything installed- give you a 3 hr window. Whether its cable, D*, E*, an electrician, etc- they all give windows. Next time make arrangements to be there instead of getting mad when they dont give you a call (that they arent obligated to make). Or just dont make the appt until you can be there. Again, something that isnt Dish's fault IMO.
Trust me, I've researched it enough to know that I'm paying nearly $80 a month to a company with incompetent management.
Lets see:
I order an 811, and E* promised it would be in my home on 12/29(
vacation day #1). They also assure me that I would NOT need an additional satellite to receive CBSHD.
Three weeks later(1/19), and three weeks after having been charged the $199, I finally get my 811, cool (
MLK day holiday, yess!).
I have a 5 minute discussion with the installer about how I cannot wait to watch the Super bowl on CBS in HD. Ten minutes later he slips away without even a mention of me needing a second satellite, ok.
I now realize that the prior two CSRs were full of s**t, and I did in fact need an additional satellite. I call, and again I'm promised to have my secondary one installed BEFORE the Superbowl(1/28), it was a simple routine installation according to the self assured CSR, I'm excited.
In the meantime I plan a Super bowl party, everyone's excited about the prospect of seeing the big game in all it's HD glory.
The morning before the installation(
AKA vacation day #2)i receive a confirmation call from E* to confirm my appointment, YES!!
I get home that evening only to be greeted with yet another cancellation notice, and a HD-Super bowl Party which will now be broadcast via the usual crappy SD broadcast.
By now there's no way I'm wasting any more vacation days, and management's time requesting time off for satellite installations of all things. I calmly ask the CSR if it's possible to have the installer call me 15 minutes before he arrived at my home (I'm 4 miles from work). The CSR assures me that it will be noted in his work order, and not to worry, cool.
Now in light of all that's happened, do you think the installer ever called me?
Nope.....