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... said:

Wait what? Was completely unaware this was a thing at all, so you're saying a straight Ethernet feed from Hopper to a wired Joey will provide it with the capability to watch TV?

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Yep, either a straight feed or with a network switch (Hopper > (MoCA) > HIC > (Eth) > Switch > (Eth) > WJ is my setup). As long as the network is the same for the client and host, it works.

ethanlerma said:

Yep, either a straight feed or with a network switch (Hopper > (MoCA) > HIC > (Eth) > Switch > (Eth) > WJ is my setup). As long as the network is the same for the client and host, it works.

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Just verifying so I'm sure I understand what you're saying, because I'm a technician and have never heard of this (likely because they don't want us doing it, but I'd still like to know).

If I had a Hopper 3, I could connect a Joey 3 through just an Ethernet cable directly to it from the Hopper 3 to provide connectivity, rather than through RG6? Or do you mean hook up both the Hopper 3 and Joey 3 to the same internet through Ethernet and have them connect together like that?

Sorry if the question is repetitive or I'm missing what you're saying, just something a bit mind blowing to me now that I hear it.

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... said:

If I had a Hopper 3, I could connect a Joey 3 through just an Ethernet cable directly to it from the Hopper 3 to provide connectivity, rather than through RG6? Or do you mean hook up both the Hopper 3 and Joey 3 to the same internet through Ethernet and have them connect together like that?

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Both are valid. Let me give you a few examples:
Lets say you are installing a H3 and J3 as you say, and this person has Cat5e throughout the home like in HipKat's comment (who is also a Tech like you, but afaik does not work for Dish directly). When you connect the Hopper to the internet it will grab an IP address from the Modem/Router, lets assign it X.X.1.101 for example, and its working as expected. Ok, now lets install the Joey. On startup, it will attempt to connect to the internet/network by any means it has, for Wired Joeys that's either ethernet or the MoCA network, and for WJ its Ethernet or a paired WAP. If you plug in your coax, a MoCA connection gets established to the Hopper, and if the Hopper has bridging then the internet Modem/Router assigns it an address as well, lets call it X.X.1.102. Keep in mind that until now there has been no actual Hopper-Joey linking going on, its all computer networking. Ok, so the Joey has an address, now what? Well, it will start looking for Hoppers to pair too on the same subnet (in basic terms, the network the Joey is currently in) which in this case is X.X.1.X, and what do you know, there is a Hopper on the same network, address 101. And the rest is how you know, it pairs, downloads software, authorizes, etc etc.

Now, lets change the MoCA for a standard Ethernet cable. Doesn't matter if its on the Hopper or a switch, or even the Modem/Router directly, the Joey will get an address on the X.X.1.X network and look for Hoppers. If one is connected, done.

Second example, same situation as above, but the person you are installing for does not have internet. What happens here is that the Hopper takes a Host role, and starts providing IP addresses to any devices that request them like a Modem/Router would, be it via MoCA for wired Joeys or Ethernet for a WJ via the WAP. This is the reason you can install the Hopper system despite having no internet. So now the Hopper is hosting network X.X.2.101. You can probably tell what happens next, lets connect via MoCA first. The Joey will connect and ask for an address, and the Hopper will assign it X.X.2.102, then the Joey will look on network X.X.2.X, find the Hopper, and done. Now, lets replace the MoCA for Ethernet, and pretty much the same happens. Joey gets an address, connects and done.

Now, a few problems with this, like I mentioned above. Instead of using a medium isolated from your internet network, you will have Joeys communicating over the same cables your computers/smart tv's/etc, and if your network is not up to par then you can have issues. Also, if you try to connect a wired Joey via Ethernet and the Hopper is on Wifi, you may experience latency issues because one part of the path between the two devices is wireless and that can introduce problems. Lastly, Bridging is really important if you do Hopper to Joey directly, because, as the name implies, it bridges the Ethernet and MoCA networks so that there can be communication between the two. If bridging is off, and the Hopper is on network X.X.2.X while the Joey is on X.X.1.X, then no communication. All these are probably reasons Dish doesn't recommend/allow it, because troubleshooting these kind of issues would be a whole new level of crap-tastic to the average tech.

ethanlerma said:

Lets say you are installing a H3 and J3 as you say, and this person has Cat5e throughout the home like in HipKat's comment (who is also a Tech like you, but afaik does not work for Dish directly).

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I work for an RSP. There's no WAY I'd ever be an in-house tech

HipKat said:

I work for an RSP. There's no WAY I'd ever be an in-house tech

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Oh? What's a RSP? Is that what the partnered company's are called?

ethanlerma said:

Oh? What's a RSP? Is that what the partnered company's are called?

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Regional Service Provider, still a sub-contractor, but we cover an entire region, in my case all of Illinois (Minus into Chicago) and the border states Iowa, Missouri, and the Central Ohio area, plus were' really pushed to uphold Dish standards in almost all ways, including metrics (Different than their Pi) and of course, sales

HipKat said:

Regional Service Provider, still a sub-contractor, but we cover an entire region, in my case all of Illinois (Minus into Chicago) and the border states Iowa, Missouri, and the Central Ohio area, plus were' really pushed to uphold Dish standards in almost all ways, including metrics (Different than their Pi) and of course, sales

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As a sub contractor we have those sales aswell, it's honestly impossible to reach the sales goal while keeping a customer happy and doing the job in a timely manner.

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HipKat said:

Regional Service Provider, still a sub-contractor, but we cover an entire region, in my case all of Illinois (Minus into Chicago) and the border states Iowa, Missouri, and the Central Ohio area, plus were' really pushed to uphold Dish standards in almost all ways, including metrics (Different than their Pi) and of course, sales

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So who do I call for your company to come to the 62269 area in Illinois?

... said:

As a sub contractor we have those sales aswell, it's honestly impossible to reach the sales goal while keeping a customer happy and doing the job in a timely manner.

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No, it's not. I average about $65.00 a work order and have a very good track record with my customers. CSATs are very high, TC's low, etc.
The secret is that there there are two jobs you never worry about; the last one and the next one

charlesrshell said:

So who do I call for your company to come to the 62269 area in Illinois?

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We have offices in Marion and Scott City that cover that area although you may get in house guys, also there

HipKat said:

We have offices in Marion and Scott City that cover that area although you may get in house guys, also there

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Thanks HipKat . I haven' had any issues for several years now. Thru the years I have had in house techs from St Louis. The last two visits were contractors. Are the techs in your company in Marion highly skilled like you? Can you post your company web site again? I lost the icon in my laptop. Thanks again.

charlesrshell said:

Thanks HipKat . I haven' had any issues for several years now. Thru the years I have had in house techs from St Louis. The last two visits were contractors. Are the techs in your company in Marion highly skilled like you? Can you post your company web site again? I lost the icon in my laptop. Thanks again.

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Skilled?? I don't know, but they're definitely trained the same way.

HipKat said:

Skilled?? I don't know, but they're definitely trained the same way.

Local DISH Retailer – Best Satellite TV Packages Near You

Your local DISH retailer for satellite TV packages, Hopper technology, and trusted installation—backed by reliable, hometown customer service.

www.galaxy1.tv

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Thanks HipKat

HipKat said:

No, it's not. I average about $65.00 a work order and have a very good track record with my customers. CSATs are very high, TC's low, etc.
The secret is that there there are two jobs you never worry about; the last one and the next one

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Any tips on how you're getting sales like that? Sales and HIC are my only low metrics, HIC I can't really do anything about when they don't have IC, but I'm lacking in sales. Curious on what you typically sell

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... said:

Any tips on how you're getting sales like that? Sales and HIC are my only low metrics, HIC I can't really do anything about when they don't have IC, but I'm lacking in sales. Curious on what you typically sell

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Connectivity is the most aggravating metric of all, because we're helpless when people simply don't have internet and with an aging customer base, that's become more common.

Without going into details, I'll tell you how I succeed at sales. I stick with products I know very well, use at home, and can point out exactly how they fix problems people have. For me that's Polk Audio and Mesh routers. TV speakers are trash and when you can explain why they're trash and how enhanced audio will make their viewing a better experience and "fix" issues that stem from SD Audio that emanates from non-speakers on the back of the TV's plus showing it's affordable, or on the case of Mesh, just show them how bad WiFi Drop-off is from one end of the house to the other, you're on your way but mostly, I have the gift of gab.

I find ways to relate to every customer by work experience, (I've done it all, man) life experiences and just being very conversational. People tend to buy from someone they consider a friend over a stranger.

If you want to PM, I can give you more on how I approach sales.