Hello, phatal. There is a setting that changing that could help, the Dolby Digital setting. To make this change, press the Menu button once or the Home button two times. Select Settings > Audio Output. On this screen, you will want to change the "Dolby Audio" field from "On" to "Off" (or vice versa).
If changing this setting does not work, we recommend reaching out to us for further steps to resolve this issue or replace the Hopper. You can chat with us online at
MyDISH. Our chat support team is available every day between 8am-midnight ET to help.