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SandFarmer said:

I just got a call, of which I questioned since "d¡sh never calls" and was told that there is a new department that reaches out to "Customers Like Me" that are eligible for an offer like this. "Pre-Retention"? The young lady on the phone was a Latina and spoke perfectly clear English. BUT my offer was $1.99 for the Top Tier, that we had but got rid of because service was getting way too expensive and they wouldn't really work with me, All of Showtimes Channels, I wonder how Streaming Showtime differs, and ON Demand and Locals for 4 Months. Then it goes to $10 a month, no commitment, till the end of time, with our two H3s the total monthly will be $25. Right now we are at $123 and creeping up with Locals and no add-ons. We went down to the second to the top tier as an only way to save money. Now we're back up to the top, plus! for an amazing price.

I said this was too good to be true and asked if there was anyway to confirm the deal. She said that it'd show up on the bill all listed out with the offer details as we discussed. I asked, "So after the Promo Period was over my bill wouldn't jump to a billion dollars?". She said no, just the $10 package price after the 4 months of $1.99 plus our H3s fees, $25 total. Forgot to ask if there were fees with the $1.99?

One thing that really kinda sold me was that she said she did not need any personal info, she already had it in the account. I asked her certain questions that only a d¡sh rep would know the way d¡sh does things and things in my account. Couldn't trip her up. She said the new service should be up in 5 minutes. It's up in less than 5 minutes and there's more there than she described. But out of the 9 Showtime Channels, 4 are SD. Clear and in 16:9 or 1.78:1, but lots of black space around it. So as I kept saying, "We'll see what happens". She said that I could always call and talk to d¡sh about it if I wasn't happy. About time I got a great deal from them. They must be hurtin'? or I could be . . .

So we'll see . . . .

UPDATE:
Looks like part of it was legit from the legitimate eMail I just got. Just need to find out if it all falls into place . . . or just falls. Now that it's in the machinery I trust it will be complete in the account.

NOPE!!!
I just looked at our account and found this . . .

View attachment 157992

So where's my:

$ 1.99 Showtime Special Offer and d¡sh Services + Locals​

$15.00 Equipment Fees​

then after 4 months:

$10.00 Showtime Special Offer and d¡sh Services + Locals​

$15.00 Equipment Fees​

and I repeated this back to the Rep where she confirmed it. Do they record these calls?

So what's the new phone numbers for CEO and Retention? or d¡sh_Support could chime in here!

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scoob83 said:

It sounds like you misunderstood. It's 1.99/mo for 4 months plus your normal $25 equipment fees which I see in your screenshot. After 4 mos it increases to the regular $10/mo fee plus equipment fee $25. If you remove that comma in what you wrote it makes sense and is correct. This promo has nothing to do with a cost savings on your equipment. If you thought that was the case you should just call Dish and explain all this and ask them to remove the Showtime special offer. (Usually a $5 fee though if you remove it before 30 days so be prepared for that).

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SandFarmer said:

" I did work for Charlie when he was selling C-Band dishes..."

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Jon J said:

Oak Ridge?

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SandFarmer said:

Littleton on South Broadway.

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Jon J said:

Word was Charlie sold and installed BUDs around Oak Ridge Tennessee early in his career.

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bookworm370 said:

Yup, him and Jim DiFranco.

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