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Supporting Founder
Pub Member / Supporter
I bought an ipad on the Apple Card with time payment plan because it had zero interest and offered 3% cash back on each monthly payment as well. The only catch was I had to accept Apple Care+ as part of the deal. However once the ipad was paid off I cancelled Apple Care+ and it disappeared from my account.
Unfortunately I continued to see the AC+ show up as a 3.75 monthly payment after I cancelled. I complained as in "report a problem" every couple months but never got the charge cancelled.
In the meantime I had made two other Apple purchases the same way and once paid off I cancelled the AC+ and it ended as it should. The ipad AC+ slipped through.
Today I decided to give it a real try and found a support number for Apple Card on their website. I called the number and got a service rep right away but not at Apple but at Goldman Sachs. Unfortunately he refused to help and claimed They won't stop charging my card unless Apple cancels the service. So I call Apple and they claim the service was cancelled and to take it up with GS. I called them back again and got the same run around. Hung up. and called back trying to get a different support person. This time the GS support person said he will contact Apple and explain the problem and get me satisfaction. After 20 minutes, the two reps were on the phone with me and the Apple rep, an Apple Care+ support, not Apple card support said she would fix the problem and the next month billing would be gone. No refunds for the near one year of billing as even though AC+ didn't show up I still had it since I was paying for it????
So I then explained to her that the confusion on my part was that everytime I tried to call Apple card support Apple sent me to GS and GS told me to call Apple at the same number. She said she will make note of that. Anyway, I asked her if there is some unpublished number I could call if the problem comes up in the future and she gave me that number in an email. However, you have to have a case # to enter to get anywhere with it so it is only to be used if the automated system doesn't get you satisfaction.
I also learned that with Apple Care+ you can no longer cancel it online. The goggle instructions I had no longer work. She said now to cancel AC+ you must call with the case number to cancel the service.
I am planning to upgrade my iphone and maybe my Apple watch this Fall so maybe I will avoid the Apple card - AC+ time payment plan and just pay cash since AC+ seems to be a real problem to cancel. Have to see what the bottom line saving is. I never really put my portable / mobile Apple products in harms way so it seems the AC+ is a complete waste of money.
Unfortunately I continued to see the AC+ show up as a 3.75 monthly payment after I cancelled. I complained as in "report a problem" every couple months but never got the charge cancelled.
In the meantime I had made two other Apple purchases the same way and once paid off I cancelled the AC+ and it ended as it should. The ipad AC+ slipped through.
Today I decided to give it a real try and found a support number for Apple Card on their website. I called the number and got a service rep right away but not at Apple but at Goldman Sachs. Unfortunately he refused to help and claimed They won't stop charging my card unless Apple cancels the service. So I call Apple and they claim the service was cancelled and to take it up with GS. I called them back again and got the same run around. Hung up. and called back trying to get a different support person. This time the GS support person said he will contact Apple and explain the problem and get me satisfaction. After 20 minutes, the two reps were on the phone with me and the Apple rep, an Apple Care+ support, not Apple card support said she would fix the problem and the next month billing would be gone. No refunds for the near one year of billing as even though AC+ didn't show up I still had it since I was paying for it????
So I then explained to her that the confusion on my part was that everytime I tried to call Apple card support Apple sent me to GS and GS told me to call Apple at the same number. She said she will make note of that. Anyway, I asked her if there is some unpublished number I could call if the problem comes up in the future and she gave me that number in an email. However, you have to have a case # to enter to get anywhere with it so it is only to be used if the automated system doesn't get you satisfaction.
I also learned that with Apple Care+ you can no longer cancel it online. The goggle instructions I had no longer work. She said now to cancel AC+ you must call with the case number to cancel the service.
I am planning to upgrade my iphone and maybe my Apple watch this Fall so maybe I will avoid the Apple card - AC+ time payment plan and just pay cash since AC+ seems to be a real problem to cancel. Have to see what the bottom line saving is. I never really put my portable / mobile Apple products in harms way so it seems the AC+ is a complete waste of money.
5 Replies
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1435 views
Thanks for the warning. I'll keep it in mind when & if I upgrade next month or so. And maybe get an iWatch.
CASH UP FRONT! Even for AC+, IF….
CASH UP FRONT! Even for AC+, IF….
Pub Member / Supporter
Lifetime Supporter
Wasn't exactly sure where to post this. Just had a customer come in inquiring about internet. He has HughesNet and had heard good things about mine. He asked if we provided email addresses and it kinda caught me off guard. I said he should be able to keep whatever email he had been using....my sister in law is still using a BellSouth email addy and they haven't been around here for many years. He said he had gotten a letter from HughesNet stating that they had until Nov 16th to save, move, forward, whatever, their Hughesnet emails because they would lose them after that date.
I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.
Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.
I have never heard of a company simply mass-deleting email accounts (the customer still has his HughesNet service). From what I understand, in the past, the company who was ditching their email service simply sold the customer base to a company like Google.
Anyone else getting this letter. He said he would show it to me tomorrow when I go out there and set up his internet.
7 Replies
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105 views
Still the same number of years, just more Sunsets…Wouldn't we then die of old age sooner?
Lifetime Supporter
Starting a thread klang !
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
9 Replies
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926 views
One episode into season 4 that dropped today...
Supporting Founder
Lifetime Supporter
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1930 Replies
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298810 views
Hmmm, I'm not seeing anything like those events in our Hopper 3 guide for tonight or Saturday.
I went into the Tools menu and requested a Guide Update. I'll try looking at it after the update completes.
edit — I now have the 148-01 4KFox events for Saturday, but not anything for 148-02 or 148-03 which don't even show as available channels. I do have 148-04 4KUSA.
As I recall you have the Flex package. Do you sub to multisport? -02 is FS1 and -03 is ESPN. -01 is Fox so you would get that if you sub to locals.Hmmm, I'm not seeing anything like those events in our Hopper 3 guide for tonight or Saturday.
I went into the Tools menu and requested a Guide Update. I'll try looking at it after the update completes.
edit — I now have the 148-01 4KFox events for Saturday, but not anything for 148-02 or 148-03 which don't even show as available channels. I do have 148-04 4KUSA.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=S5R5Aw27yr0
Direct YouTube Link - A State Cyber-emergency in Japan
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=S5R5Aw27yr0
Direct YouTube Link - A State Cyber-emergency in Japan
TWIT's Website
TWIT Live Feed
0 Replies
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4 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=xEmNun8Ms4s
Direct YouTube Link - AI and Mathematicians
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=xEmNun8Ms4s
Direct YouTube Link - AI and Mathematicians
TWIT's Website
TWIT Live Feed
0 Replies
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2 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
13 Replies
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154 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2139 Replies
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927036 views
Staff member
HERE TO HELP YOU!
Hard getting used to the new younger Gibbs, Mark Harmons son had the right look but I understand he didn't want the role.
Still I'm enjoying, pretty good job with Franks.
Still I'm enjoying, pretty good job with Franks.
64 Replies
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4191 views
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=skcItfS1TLk
Direct YouTube Link - HP Googlebook 14 Review !
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=skcItfS1TLk
Direct YouTube Link - HP Googlebook 14 Review !
The Official LON.TV Website
Lon on Facebook
0 Replies
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6 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
164 Replies
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7299 views
