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aec4

Last reply Jan 10, 2006 · posted in Cable Television and Fiber Providers

Why are the Sales and Customer Service people SO RUDE?

I was considering switching from DirecTV to IO with their triple bundle (I already have Optimum ONline and Optimum Voice). They say it's 15.05 extra. I email them with a list of questions on a Monday and on Thursday night they finally email me and say "We need your daytime number to proceed" with nothing else in the email. I waited 3 days for that!? Ok, so I give it, and they call me at 6:15 right when I am sitting down to dinner. I ask them nicely to call back, and they give ME an attitude!

Ok, so we eat dinner, and when I go upstairs, there is an email from them with the answers to my question, with RUDE comments about how I should have not given them the number if I didn't want a call, and 6:15 is not an outrageous time to call (it is when you ask for a daytime number).

Couple that with all the hidden charges, and I'm not changing. They want 5.74 per box PLUS 1.50 per box mirroring. They want an extra 4.95 for Golf Channel, and the price SHOOTS from 15.05 to 67.45 after the first year. The bill ends up being 25 more than my DirecTV.

Lastly, why do I need a technician to come to my house to screw coax cable into a box? Also why do I need to pay him 60 bucks for the honor?

If anyone from Cablevision reads these forums, I want to tell you you lost my business for the 2nd time. Before I installed DirecTV in 1998, I set up 2 installs with you and BOTH TIMES your technician did not show up. When I called, Cablevision blamed ME for it even though I wasn't home ALL DAY, so I just bailed on them. It looks like the customer service has NOT changed.

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hbk409

Jan 9, 2006

aec4 said:
I did factor all in comparing apples to apples.
DirecTV gives more... much more. You would think a sales/customer service rep would tell me about the $20 credit though. She also said $1.50 per box except the first one.

the 1.50 is only applied once when you have more then one box, trust me I work in the sales department. I do not know why they didnt tell you about the optimum rewards $20 credit.

aec4

Jan 10, 2006

hbk409 said:
the 1.50 is only applied once when you have more then one box, trust me I work in the sales department. I do not know why they didnt tell you about the optimum rewards $20 credit.

Ok, I believe you but why would the rep who emailed me tell me differently.

Also, why do I need an installer to do this? For starters, I have a 2 week old at home and really do not want to allow strangers in the house, but the reality is I can screw in coax just as well as he can. The only thing I would ever want him to do, but I doubt he'll do it for us, is to run a couple of "drops" in my basement because we're thinking about finishing it. However, I can buy coax and do that quite easily. Another thing I'd like is to have the main connection INSIDE my home instead of outside, but it seems that's not the way things are done.

Another question:
For your DVR, do you need to run 2 separate lines, or like most cable, can I split it into 2 lines and put it into the DVR?

Ok, you're in the sales department, tell me how much it would cost me in the 07438 zip for:

* io Silver
* 3 boxes, 1 of them being HD (probably 2 shortly, but 1 for now)
* The sports package that includes the golf channel

Please tell me this wth the Triple Bundle (the first year) and without (the 2nd year). I already have OptimumOnline and OptimumVoice.

Also, once you tell me those, tell me how much more it would be to factor in a DVR (HD-DVR) and how much installation would be if your people MUST do it.

hbk409

Jan 10, 2006

aec4 you have fm

MergaTroy6

Jan 10, 2006

The tech does your initial install so they can check the levels and make sure your initial provisioning goes well. Once you're installed you can do any upgrades by yourself, with the exception of a ported OV#.

You'd be surprised how many people need the signal adjusted at the pole, or the tech needs to call into the provisioners. Plus, if Cablevision runs the wiring they replace it for free if it goes bad, otherwise there is a charge.

Its worth the initial hassle, to get a strong start and avoid problems in the long run.

Also, the DVR only needs one coax.

aec4

Jan 10, 2006

MergaTroy6 said:
The tech does your initial install so they can check the levels and make sure your initial provisioning goes well. Once you're installed you can do any upgrades by yourself, with the exception of a ported OV#.
You'd be surprised how many people need the signal adjusted at the pole, or the tech needs to call into the provisioners. Plus, if Cablevision runs the wiring they replace it for free if it goes bad, otherwise there is a charge.
Its worth the initial hassle, to get a strong start and avoid problems in the long run.
Also, the DVR only needs one coax.

Thanks I emailed the other guy with more questions.

I just have a problem with techs in my house. They tend to leave a mess, fingerprints on the walls, etc... Oh wait, that maybe DirecTV guys.

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Booredatwork.com

1 minute ago · posted in BooredAtWork.COM

Sony MDR-3R Walkman USB-C Headphones

Time for another AWESOME video from BoredAtWork!

View: https://www.youtube.com/shorts/DJ9tHdzvSUQ

Direct YouTube Link - Sony MDR-3R Walkman USB-C Headphones
Booredatwork.com Website
Booredatwork on Facebook

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TWiT Tech Podcast Network

1 minute ago · posted in TWiT Tech Podcast Network

Earth’s New Mini Moon: Meet Asteroid 2026 QQ8

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/6kVDC3xcUVE

Direct YouTube Link - Earth's New Mini Moon: Meet Asteroid 2026 QQ8
TWIT's Website
TWIT Live Feed

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Bruce

Supporting Founder Lifetime Supporter

Last reply 2 minutes ago · posted in Internet Television (IPTV) Discussion Forum

Traditional/Streaming Live TV Providers Losses, 3rd Quarter 2026 Edition

Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News

Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...

cordcuttersnews.com

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Reactions: Howard Simmons

ncted

Yesterday at 12:06 PM

All my parents had to do to get a discount on Spectrum Internet is say the words "Verizon Home Internet," and they cut the price by $30/month.

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NYDutch

Yesterday at 12:38 PM

ncted said:
All my parents had to do to get a discount on Spectrum Internet is say the words "Verizon Home Internet," and they cut the price by $30/month.

I don't think they'll go below the current $30 price since it's part of a deal they have with the non- profit that owns the apartment building.

Reactions: MikeD-C05 and ncted

ncted

Yesterday at 12:46 PM

NYDutch said:
I don't think they'll go below the current $30 price since it's part of a deal they have with the non- profit that owns the apartment building.

Yeah, I was just saying Spectrum suddenly wants to keep what customers they can.

Reactions: MikeD-C05 and NYDutch

Tom Speer

Yesterday at 1:26 PM

Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.

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Foxbat

Yesterday at 4:26 PM

Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.

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savarese04

36 minutes ago

Foxbat said:
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.

similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.

ncted

2 minutes ago

savarese04 said:
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.

"Business Intelligence" is more of an oxymoron than Military Intelligence.

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ewindowman

Lifetime Supporter

Last reply 8 minutes ago · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th

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nelson61

Monday at 12:22 PM

Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.

Reactions: DialgaChampion, MikeD-C05, Foxbat and 2 others

Scott Greczkowski

Monday at 1:25 PM

nelson61 said:
Washington Post

SpaceX has held talks with Boost's parent company EchoStar in recent months about launching its own signature wireless service through a deal with the company, according to two people familiar with the negotiations.
Musk, the SpaceX CEO, has discussed the deal personally, meeting with EchoStar chairman Charlie Ergen last month, according to the people. The potential deal may result in SpaceX acquiring Boost Mobile or SpaceX gaining access to its network, which it leases from AT&T and T-Mobile US, the people said.
Access to those lease agreements would be a coup for SpaceX. The back door would allow Musk to make a play for a U.S. wireless market that equity research firm MoffettNathanson estimates is worth $235 billion. But the proposed service may need consent from those carriers for the service to actually launch, the people said.

Can't remember where or who I saw predict this.

It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.

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Bruce

Tuesday at 10:17 AM

Scott Greczkowski said:
It wouldn't surprise me to see Elon soon own all of DISH / Echostar in the future.

Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.

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Scott Greczkowski

Tuesday at 10:22 AM

Bruce said:
Again, why would Musk want a TV Service, specially one that is losing over a million subscribers a year.

Phone service…maybe, but not TV.

I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.

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Bruce

Tuesday at 11:30 AM

Scott Greczkowski said:
I know he wants TV. He wants to deliver EVERYTHING to EVERYWHERE.

Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.

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slow_poke_pete

Yesterday at 2:54 AM

Bruce said:
Again, if so, why would he want Dish/Sling of all the providers?

He could deliver anything without actually owning, for example, watching the Lions game in my Tesla Y on it's screen via the YT app, while on the way to my future in-laws on Sunday.

dish has new sats dtv does not

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renjy651

Yesterday at 6:37 AM

slow_poke_pete said:
dish has new sats dtv does not

Hate to say this no one is ordering Satellite TV. Both DISH and Direct no new customers.
After 25 years with centurylink DSL 80 speed i changed to Xfinity 300 speed for $50 wow lightning fast for streaming. Still have DISH 27 years with them. Americas 250 package for $103. What you think of superbox or vseebox for streaming is it legal?
Still dish is easy to operate and change channels. What will Charlie Ergen do with new super satellites with loosing customers with satellites and boost?

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comfortably_numb

Yesterday at 8:31 AM

renjy651 said:
What you think of superbox or vseebox for streaming is it legal?

NO.

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slow_poke_pete

Yesterday at 11:52 AM

renjy651 said:
Hate to say this no one is ordering Satellite TV. Both DISH and Direct no new customers.
After 25 years with centurylink DSL 80 speed i changed to Xfinity 300 speed for $50 wow lightning fast for streaming. Still have DISH 27 years with them. Americas 250 package for $103. What you think of superbox or vseebox for streaming is it legal?
Still dish is easy to operate and change channels. What will Charlie Ergen do with new super satellites with loosing customers with satellites and boost?

While I agree but dish just launched a new sat. That can be used as an asset for Elon. Maybe he will repurpose em for his cell service. And if he wants tv to. God knows why he would but I think he will get a great deal on the contracts in place and equipment!!! I could think of better things to spend my money on. And to be honest Elon has nothing to offer me have blazing fast internet and ill never buy an ev. The veesee box and the super box are illegal.

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tanman

8 minutes ago

For your viewing pleasure...

AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It

Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.

finance.yahoo.com

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dishstaller

Pub Member / Supporter Lifetime Supporter

Last reply 32 minutes ago · posted in The Chit Chat Club

Color blind man sees full colors for first time at age 66

Videos like this can make you appreciate the things we take for granted.

View: https://www.youtube.com/shorts/a2cgQidHQJI

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Bobby

Wednesday at 10:10 PM

dishstaller said:
Videos like this can make you appreciate the things we take for granted.

View: https://www.youtube.com/shorts/a2cgQidHQJI

That brought tears to my eyes.

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dishstaller

Wednesday at 10:12 PM

Bobby said:
That brought tears to my eyes.

Really...REALLY hate to do this to you Bobby, but....

View: https://www.youtube.com/watch?v=LsOo3jzkhYA&pp=ygUed29tYW4gaGVhcnMgZm9yIHRoZSBmaXJzdCB0aW1l

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dishstaller

Wednesday at 10:15 PM

Okay....if you think you can take it....this one brought tears to my eyes when I first saw it and did again just now.

View: https://www.youtube.com/shorts/i5UCDwHMatg?feature=share

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dishstaller

Thursday at 11:32 PM

This came up in my suggestions probably because of the video I posted. I had NO idea exactly what being color blind actually was. Now I understand why that man was so blown away with seeing the trees......a lot of color blind people see green as brown, so grass, trees, etc all look brown.

View: https://www.youtube.com/watch?v=i18_RngKJDQ

Juan

38 minutes ago

Its a shame nobody told him orange was blue and red was purple etc etc etc

telstar_1

32 minutes ago

Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv

b4pjoe

Pub Member / Supporter Cutting Edge

Last reply 43 minutes ago · posted in Computers and Gadgets

Fox Is Buying Roku in $22 Billion Deal

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harshness

Jun 25, 2026

Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?

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Neutron

Yesterday at 3:04 PM

Another reason I'm glad we are swapping or Rokus out for Apple TVs. I was already planning on ditching the Rokus earlier this year and had been waiting on Apple to announce the new one last month. Our Rokus have had issues the last year or so with freezing video and reboots, and one with an HDCP issue randomly.

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dishstaller

Yesterday at 3:06 PM

harshness said:
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?

That is what I have to explain to customers all the time. They want it free with no ads :facepalm

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TRG

Yesterday at 9:50 PM

Neutron said:
Another reason I'm glad we are swapping or Rokus out for Apple TVs. I was already planning on ditching the Rokus earlier this year and had been waiting on Apple to announce the new one last month. Our Rokus have had issues the last year or so with freezing video and reboots, and one with an HDCP issue randomly.

Hmmm... I don't have any of those problems with my Roku devices. I have 3 of them.

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navychop

Yesterday at 10:36 PM

I suspect Fox will make me consider 2-3 more Apple TV STB purchases.

Jimbo

Today at 9:55 AM

TRG said:
Hmmm... I don't have any of those problems with my Roku devices. I have 3 of them.

I have the Roku's, 2 or 3, I just rarely use them ... I prefer the Google/Android Sony set up.

People tell me that the Apps on the TV will end thier usefulness as they age ... They are doing ok for me so far ... I also have the TV take the App Updates whenever possible ... then again, I don't know how often App updates come to it.

So, so far, I'm doing ok, but if they start to get sluggish, I'll eventually change to a Roku ... I don't want to, but eventually ... (Or buy another new TV :eeek

reubenray

Today at 12:50 PM

navychop said:
I suspect Fox will make me consider 2-3 more Apple TV STB purchases.

As long as my Roku Ultra works I will use it. I use it for all of my streaming apps except for Prime. I read that Prime works best with Android TV's.

navychop

Today at 1:03 PM

Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?

osu1991

Today at 1:11 PM

navychop said:
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?

Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.

Juan

43 minutes ago

dishstaller said:
That is what I have to explain to customers all the time. They want it free with no ads

The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue

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TWiT Tech Podcast Network

Today at 1:32 PM · posted in TWiT Tech Podcast Network

Google’s Space Data Center: What Can It Actually Power? #shorts

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/shorts/rXqreoAsve8

Direct YouTube Link - Google's Space Data Center: What Can It Actually Power? #shorts
TWIT's Website
TWIT Live Feed

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 12:48 PM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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long_time_Dish

Yesterday at 9:21 PM

Really Wanna Know You - Gary Wright

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hwkn

Today at 2:43 AM

Don't WANNA KNOW-Maroon 5

harshness

Today at 9:51 AM

I Want to Know What Love Is - Foreigner

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Bobby

Today at 11:11 AM

Oh What A Night For Dancing - Barry White

sdfntx

Today at 12:48 PM

It's a Good Night for Singing - Jerry Jeff Walker

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dfergie

Staff member HERE TO HELP YOU!

Last reply Today at 12:47 PM · posted in The Chit Chat Club

Gas Price Info With National Gas Temperature Map

Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

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Bobby

Yesterday at 11:49 AM

Regular$5.459
Premium$5.899
Diesel$7.999
at Costco, Rohnert Park.

Reactions: harshness

dishstaller

Yesterday at 11:59 AM

Billboard along I-10 had reg at $3.81 and diesel at $5.54

Bobby

Today at 11:10 AM

Regular$5.399
Premium$5.899
Diesel$7.999
at Costco, Rohnert Park.

osu1991

Today at 11:49 AM

$3.55

reubenray

Today at 12:47 PM

$3.45 in Jane, MO.

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Linus Tech Tips

Today at 12:22 PM · posted in Linus Tech Tips

I’ve never seen this before (and it’s 20 years old.)

Time for another AWESOME video from Linus Tech Tips!

View: https://www.youtube.com/watch?v=7hlTu95nOCw

Direct YouTube Link - I've never seen this before (and it's 20 years old.)
Linus on Facebook
The LTT Store