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So here is the recap of Chase Carey's (president and CEO of D*) speech and QnA with the staff of one of the call centers.
Sure, most of this has already been posted online, but just in case anyone is interested:
New products:
1. HR20 MPEG4 DVR, out by summer, maybe sooner.
2. HR20 Pro system---a rack mount unit with a small video screen on the front. For distribution to several rooms. (You can see what's on with the small screen if you're not in the room with the TV.)
3. HD Media Center by the end of 2006. Still looking into different options for how to distribute to the clients (wireless, through the home's electrical system, wired).
4. Portable players--demonstrated one. There was another one called a Kangaroo that could be rented at football stadiums. The signal would be distributed by a wireless network, and you could watch other NFLST games while you are at the game.
5. A Kitchen receiver that can be mounted either under a cabinet or on a countertop. The screen can either fold down, or up, but either way the programming is still right side up.
6. Partnering with Microsoft and developing ways to send broadband internet content to the STB as well as satellite signals.
I posted another thread about "What would you ask Chase Carey" but my friend didn't get to ask any questions. Here are the questions that the brilliant CSR's did ask:
1. What about a discount for Military/Retired Military? What about free service for the military over in Iraq?
Chase politely explained that D* is trying to limit the number of special discounts they offer, and that the footprint wouldn't even reach Iraq anyway...
2. What about a discount for seniors? We could call it Senior Choice.
See above.
3. (Asked by a supervisor) What is our NASCAR number/driver going to be?
I don't know exactly what number, I think it's 7, I can't remember the driver's name. We will have a car with just our logo some of the time, other times it will be shared with other sponsors like Jack Daniels (drew a large round of applause.)
4, Any plan for portable players, or D* in vehicles?
(After a couple of players had already been demonstrated on stage in front of the retards)
"Yes, as we just showed you earlier, we have portable players in the works." As far as D* in cars, Chase said it would probably be a few years before that was affordable for the mainstream. It is available now, but it is costly and cumbersome.
5. What about interactive teaching programs for kids?
Yes, there are going to be interactive learning programs, (math, science, etc.) for kids.
6. Sometimes we get calls from customers who were recently installed, but it was done by an independent contractor, not the HSP, and we have to refer them back to the dealer.
This was answered by John Suranyi, VP of customer service. We are trying to get more contractors to become HSPs so we have more control over the installs. About 65% of installs were done by HSPs this year, hopefully 70% next year.
D* is also trying to develop a more efficient system for contacting the installer, so that if you have to go pick up your kids during your 4 hour window, the installer doesn't show up and leave a "sorry I missed you" door tag.
7. Will the installers be driving company owned cars?
The HSPs bought a lot of cars for the installers to drive.
8. Congratulations on your partnership with Microsoft. Will there be online gaming?
Yes, there will be the ability to play games online on your TV with a broadband connection.
9, We have a lot of creative people at Alabama A&M, can we submit ideas, or act in D*'s original programming?
Yeah, sure. Send me your ideas.
10. We did a lot to help the people in New Orleans after the hurricane. What about opening a company owned call center in New Orleans?
Well, actually, we had to dismiss some client call centers in the New Orleans area because the infrastructure there is still not operational
11. Yeah, HD locals are great, but what about more national HD?
That's when Chase gave his reply, "I've seen that VoOm crap" "Its like looking at a pretty picture of nothing". And said TNTHD was a possibility this year, but that was about it until the new sats are up.
12. Someone asked about Direcway.
We sold that company. We are now focusing on Wi-Max as our internet solution. Partnering with phone companies to provide discounts and compete with bundling.
DIRECTV original programming:
Of course, you all know about CD USA. They actually had an ad for it which featured Madonna. It was something like, "the hottest program on TV" and then Madonna said "especially when I'm on it". They also showed U2 and Coldplay. I know the first edition of CD USA was kinda wack, but I think they might be able to get some really cool artists/bands in the future... so stay tuned...
DIRECTDATE:
A PPV channel that lets you view introductions to potential partners. Then if you're interested, you pay a little more to get to make contact with that person.
Other random stuff:
The satellite receivers will have built in games. Not XBOX type games, just simple games.
After the hurricanes, D* gave out 125,000 free service calls, at a cost of $10 million. President Bush sent a letter of thanks.
Employees no longer have to pay for mirroring or the HD package. (They already get TCPremier free). Employees are also eligible for one free upgrade per year (including DVRs and HD).
We have received a lot of complaints about the font in the guide. There will be an upgrade to either change the size of the font or make it adjustable by the user.
They are also working on a "big button" remote control...A simplified, backlit remote with big buttons for elderly, people with poor vision, etc...
John Suranyi, VP of customer service for D*, said "don't be ashamed to ask the customers to pay for services. If a customer doesn't want to pay $99 for an upgrade, then maybe that customer doesn't need (deserve) it. " This drew the biggest applause of the evening. (You have to understand, he's talking to an audience of CSRs who listen to customers cry and bitch and want everything free all day every day.)
When the receivers are able to connect to the internet there will be a gaming community.
I think that's all I have for now. Let the bitching and crying begin...
Sure, most of this has already been posted online, but just in case anyone is interested:
New products:
1. HR20 MPEG4 DVR, out by summer, maybe sooner.
2. HR20 Pro system---a rack mount unit with a small video screen on the front. For distribution to several rooms. (You can see what's on with the small screen if you're not in the room with the TV.)
3. HD Media Center by the end of 2006. Still looking into different options for how to distribute to the clients (wireless, through the home's electrical system, wired).
4. Portable players--demonstrated one. There was another one called a Kangaroo that could be rented at football stadiums. The signal would be distributed by a wireless network, and you could watch other NFLST games while you are at the game.
5. A Kitchen receiver that can be mounted either under a cabinet or on a countertop. The screen can either fold down, or up, but either way the programming is still right side up.
6. Partnering with Microsoft and developing ways to send broadband internet content to the STB as well as satellite signals.
I posted another thread about "What would you ask Chase Carey" but my friend didn't get to ask any questions. Here are the questions that the brilliant CSR's did ask:
1. What about a discount for Military/Retired Military? What about free service for the military over in Iraq?
Chase politely explained that D* is trying to limit the number of special discounts they offer, and that the footprint wouldn't even reach Iraq anyway...
2. What about a discount for seniors? We could call it Senior Choice.
See above.
3. (Asked by a supervisor) What is our NASCAR number/driver going to be?
I don't know exactly what number, I think it's 7, I can't remember the driver's name. We will have a car with just our logo some of the time, other times it will be shared with other sponsors like Jack Daniels (drew a large round of applause.)
4, Any plan for portable players, or D* in vehicles?
(After a couple of players had already been demonstrated on stage in front of the retards)
"Yes, as we just showed you earlier, we have portable players in the works." As far as D* in cars, Chase said it would probably be a few years before that was affordable for the mainstream. It is available now, but it is costly and cumbersome.
5. What about interactive teaching programs for kids?
Yes, there are going to be interactive learning programs, (math, science, etc.) for kids.
6. Sometimes we get calls from customers who were recently installed, but it was done by an independent contractor, not the HSP, and we have to refer them back to the dealer.
This was answered by John Suranyi, VP of customer service. We are trying to get more contractors to become HSPs so we have more control over the installs. About 65% of installs were done by HSPs this year, hopefully 70% next year.
D* is also trying to develop a more efficient system for contacting the installer, so that if you have to go pick up your kids during your 4 hour window, the installer doesn't show up and leave a "sorry I missed you" door tag.
7. Will the installers be driving company owned cars?
The HSPs bought a lot of cars for the installers to drive.
8. Congratulations on your partnership with Microsoft. Will there be online gaming?
Yes, there will be the ability to play games online on your TV with a broadband connection.
9, We have a lot of creative people at Alabama A&M, can we submit ideas, or act in D*'s original programming?
Yeah, sure. Send me your ideas.
10. We did a lot to help the people in New Orleans after the hurricane. What about opening a company owned call center in New Orleans?
Well, actually, we had to dismiss some client call centers in the New Orleans area because the infrastructure there is still not operational
11. Yeah, HD locals are great, but what about more national HD?
That's when Chase gave his reply, "I've seen that VoOm crap" "Its like looking at a pretty picture of nothing". And said TNTHD was a possibility this year, but that was about it until the new sats are up.
12. Someone asked about Direcway.
We sold that company. We are now focusing on Wi-Max as our internet solution. Partnering with phone companies to provide discounts and compete with bundling.
DIRECTV original programming:
Of course, you all know about CD USA. They actually had an ad for it which featured Madonna. It was something like, "the hottest program on TV" and then Madonna said "especially when I'm on it". They also showed U2 and Coldplay. I know the first edition of CD USA was kinda wack, but I think they might be able to get some really cool artists/bands in the future... so stay tuned...
DIRECTDATE:
A PPV channel that lets you view introductions to potential partners. Then if you're interested, you pay a little more to get to make contact with that person.
Other random stuff:
The satellite receivers will have built in games. Not XBOX type games, just simple games.
After the hurricanes, D* gave out 125,000 free service calls, at a cost of $10 million. President Bush sent a letter of thanks.
Employees no longer have to pay for mirroring or the HD package. (They already get TCPremier free). Employees are also eligible for one free upgrade per year (including DVRs and HD).
We have received a lot of complaints about the font in the guide. There will be an upgrade to either change the size of the font or make it adjustable by the user.
They are also working on a "big button" remote control...A simplified, backlit remote with big buttons for elderly, people with poor vision, etc...
John Suranyi, VP of customer service for D*, said "don't be ashamed to ask the customers to pay for services. If a customer doesn't want to pay $99 for an upgrade, then maybe that customer doesn't need (deserve) it. " This drew the biggest applause of the evening. (You have to understand, he's talking to an audience of CSRs who listen to customers cry and bitch and want everything free all day every day.)
When the receivers are able to connect to the internet there will be a gaming community.
I think that's all I have for now. Let the bitching and crying begin...
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3015 views
D
I have two reactions to this statement...
1) This John Suranyi guy was trained very well by Charlie.
and
2) Maybe I don't need (deserve) Sunday Ticket with Superfan either. I've had ST for 11 years now and with this attitude, maybe it is time for a change.
Don
sixteenbynine said:John Suranyi, VP of customer service for D*, said "don't be ashamed to ask the customers to pay for services. If a customer doesn't want to pay $99 for an upgrade, then maybe that customer doesn't need (deserve) it. " This drew the biggest applause of the evening. (You have to understand, he's talking to an audience of CSRs who listen to customers cry and bitch and want everything free all day every day.)
I have two reactions to this statement...
1) This John Suranyi guy was trained very well by Charlie.
and
2) Maybe I don't need (deserve) Sunday Ticket with Superfan either. I've had ST for 11 years now and with this attitude, maybe it is time for a change.
Don
Pub Member / Supporter
Lifetime Supporter
I'm surprised Walmart hasn't banned this guy from all of their stores. He has been on their CASE the past few months.
View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share
View: https://www.youtube.com/shorts/f3zr37ekgKM?feature=share
42 Replies
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420 views
Unless the specific product or its packaging is known at the time of weighing, estimating the tare weight for a PoS system is a tall order.
I'm pretty sure that produce bags can't get any thinner.
You certainly don't want to put unbagged produce on a belt, scale, or in a clerk's hands (gloved or not).
I would think that all the packaging would already be accounted for ... they weigh the container, subtract that from the scale, then add the product , so its weighing the Product onlyUnless the specific product or its packaging is known at the time of weighing, estimating the tare weight for a PoS system is a tall order.
I'm pretty sure that produce bags can't get any thinner.
You certainly don't want to put unbagged produce on a belt, scale, or in a clerk's hands (gloved or not).
Staff member
Pub Member / Supporter
Cutting Edge
In order to participate in any Cutting Edge testing, you must sign a Non Disclosure Agreement (NDA). Attached are a .docx (Microsoft Word) and PDF version of the latest DirecTV NDA. I found it easiest to complete the .docx version then paste a photo or scan image of my signature, cropped closely to just the signature into it as a picture. Then set Word to wrap text around the picture so that the picture follows the text "Signature".
People who have better PDF tools than I do may prefer that version.
When you apply for any Cutting Edge testing, you will be told how to send the signed copy.
People who have better PDF tools than I do may prefer that version.
When you apply for any Cutting Edge testing, you will be told how to send the signed copy.
2 Replies
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71 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=jXOU5kJ8crU
Direct YouTube Link - Artemis III
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=jXOU5kJ8crU
Direct YouTube Link - Artemis III
TWIT's Website
TWIT Live Feed
0 Replies
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5 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2164 Replies
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937384 views
Supporting Founder
Lifetime Supporter
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1933 Replies
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299557 views
Hmmm, I'm not seeing anything like those events in our Hopper 3 guide for tonight or Saturday.
I went into the Tools menu and requested a Guide Update. I'll try looking at it after the update completes.
edit — I now have the 148-01 4KFox events for Saturday, but not anything for 148-02 or 148-03 which don't even show as available channels. I do have 148-04 4KUSA.
As I recall you have the Flex package. Do you sub to multisport? -02 is FS1 and -03 is ESPN. -01 is Fox so you would get that if you sub to locals.Hmmm, I'm not seeing anything like those events in our Hopper 3 guide for tonight or Saturday.
I went into the Tools menu and requested a Guide Update. I'll try looking at it after the update completes.
edit — I now have the 148-01 4KFox events for Saturday, but not anything for 148-02 or 148-03 which don't even show as available channels. I do have 148-04 4KUSA.
Even though it didn't work out for the Hoosiers, this event recorded and I was able to watch it in full 4K HDR.
Timer is set to Record the Series. Thanks, Bobby!
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68586 Replies
·
2676552 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/watch?v=q8XjBdqOb-0
Direct YouTube Link - iPhone Duo Day at The Apple Store Los Angeles!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/watch?v=q8XjBdqOb-0
Direct YouTube Link - iPhone Duo Day at The Apple Store Los Angeles!
The official iJustine Website's Website
Buy her book!
0 Replies
·
11 views
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
32 Replies
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905 views
I remember this in the news too...
www.nbcnews.com
$14,000 spent on rented rotary phone
A widow rented a rotary dial telephone for 42 years, paying what her family calculates as more than $14,000 for a now- outdated phone.
www.nbcnews.com
That is a misnomer. In the old days you subscribed to telephone service. That included the telephone line and one telephone. An extension cost $1 a month extra. So that $14,000 over 42 years was for the service not the leased telephone. There is no way they paid $28 a month for 42 years for a leased telephone.I remember this in the news too...
$14,000 spent on rented rotary phone
A widow rented a rotary dial telephone for 42 years, paying what her family calculates as more than $14,000 for a now- outdated phone.
Lifetime Supporter
I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
145 Replies
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3761 views
