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Meanwhile att is getting rid of overseas call centers

slow_poke_pete said:

https://www.phonearena.com/news/att-reshoring-customer-care_id184650

Meanwhile att is getting rid of overseas call centers

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Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

comfortably_numb said:

Too bad their service is expensive and their coverage sucks compared to the other two of the Big 3

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Was that a back door compliment for Verizon?

slow_poke_pete said:

Meanwhile att is getting rid of overseas call centers

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Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

Juan said:

Was that a back door compliment for Verizon?

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And TMO. If anybody's lagging behind the most, it's ATT.

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

ERSanders said:

The short term financial thinking by MBAs is what killed Xerox. Ask me how I know!

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I thought it was when Bill Gates stole DOS

Juan said:

I thought it was when Bill Gates stole DOS

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He bought that for $50,000. What he bought was originally called QDOS (Quick and Dirty Operating System) from Seattle Computer Products which was designed to be similar to CP/M - an OS for the Intel 8080. Seems like a decent investment. ;-)

There have been claims that the original developer of QDOS stole CP/M code and according to legend there is some command that you can type into MS-DOS that makes it print the name of the developer of CP/M, thus proving theft, but no one seems to know what that command actually is. ;-)

comfortably_numb said:

And TMO. If anybody's lagging behind the most, it's ATT.

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ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.

fmj77 said:

ATT has the best service by far in my area

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I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

dishstaller said:

Too little too late.

I can actually shed some light on the corp attitude towards call centers.

2015-2017 I was on the Viasat Dealer Council. They would fly us out to CO or CA and wine and dine us. Pretty cool but I was there to give my input because I was a top retailer and I wanted things to improve.
Anyway, at one of the meetings I brought up the fact that customers constantly complained about the overseas call centers. The VP of the company told me that I just didn't understand....those people cost something like 25% of what US employees would cost. Well, as usual when I went out to these meetings, I was loaded for bear....ie facts. I gave them an example of a customer who spent over an hour with one of these call centers and still never got her issue resolved. She called me the next morning after we opened and I had her situation fixed in 2 minutes. I told him "So you guys paid this overseas call center X amount but the customer still wasn't taken care of. I on the other hand, and a US call center probably would have as well because there wouldn't have been the language barrier, had her taken care of in 2 min. so your savings just went right out the door because a US call center would have taken care of her and MANY other customers while your overseas call center did nothing more than PISS off a customer.
Blank stares was all I got.

And THAT was when I realized just how incompetent most of the people are who run these companies. It WAS an enlightening experience.

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AGREE!! DTV was the perfect example of what you said!!!

comfortably_numb said:

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

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ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.

fmj77 said:

ATT used to be non-existent as well in my area except in cities and towns. Verizon was king and also Carolina West Wireless, a small regional provider. A few years ago I started noticing that ATT's coverage had improved dramatically and since then has overtaken all the others as far as coverage is concerned.

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I think Verizon had a leg up in the Midwest with their acquisition of GTE. I'm not sure who the early cell providers in the Mountain West were (US West?)

Strega said:

He bought that for $50,000. What he bought was originally called QDOS (Quick and Dirty Operating System) from Seattle Computer Products which was designed to be similar to CP/M - an OS for the Intel 8080. Seems like a decent investment. ;-)

There have been claims that the original developer of QDOS stole CP/M code and according to legend there is some command that you can type into MS-DOS that makes it print the name of the developer of CP/M, thus proving theft, but no one seems to know what that command actually is. ;-)

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This is what Google Search AI says:

No such command exists. The idea that typing a secret command into MS-DOS or 86-DOS will display Gary Kildall's name or a copyright notice is a long-standing urban legend. [1, 2, 3]

The Legend vs. The Facts

• • The Claim: A popular story (often attributed to writer Jerry Pournelle) claimed that Gary Kildall personally demonstrated that MS-DOS contained stolen CP/M code by typing a hidden command that revealed Kildall's name. [1]
  • The Reality: Forensic software analyses—including independent studies of the source code released by Microsoft—found no proof of copied CP/M source code in MS-DOS or its predecessor, QDOS (written by Tim Paterson). [1, 2]
  • API Compatibility: While QDOS intentionally mirrored CP/M's application programming interface (API) and system call numbers so that CP/M software could be easily ported, it was written from scratch in 8086 assembly using published manuals rather than direct code theft. [1, 2, 3]

But we should still take it with two huge grains of salt

fmj77 said:

ATT has the best service by far in my area, with Verizon being a distant second. T Mobile service is non-existent in these parts.

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I think a lot has to do with what carrier was Verizon originally in that area as Verizon was basically GTE Wireless, BellAtlantic Mobility, Vodafone AirTouch and PrimeCo. The PrimeCo was basically a PCS network similar to the AT&T Orange aka Cingular Wireless networks.

comfortably_numb said:

I've never been to NC, but I can't think of anyplace in the Midwest or West where AT&T outperforms Verizon or T-Mobile, it seems to me they just don't have as many towers here

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Same here as even in the early days, most people went the AT&T formerly known here as CellularOne because AT&T was cheaper in costs while Verizon formerly known as GTE here was supposedly better but more expensive. At least the Venture Capital Companies on Sand Hill Road chose Verizon for service reliability for a reason.

slow_poke_pete said:

AGREE!! DTV was the perfect example of what you said!!!

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I met a lot of reps from different companies when I attended these meetings....the WORST, most annoying people I met were from AT&T and DTV. After a few meetings I didn't even have to ask who they were with....I could tell after 2 minutes of conversation.

comfortably_numb said:

I think Verizon had a leg up in the Midwest with their acquisition of GTE. I'm not sure who the early cell providers in the Mountain West were (US West?)

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Verizon just acquired Carolina West back in September, so I'm hoping they improve.

That's All - Genesis

All Along The Watchtower - Jimi Hendrix

One of my all time favorite songs

Lovin' Me Along - Head East

Head Games - Foreigner

Games People Play - Alan Parsons Project

My wife would kill me.



Just noticed my Sony BD players support 3D. No target device. I wonder if any major brands offer 3D TVs anymore.

Are helmets considered active or passive or na?


I wonder if I told SWMBO we (I could exercise using such…… Or maybe 3D cooking classes/shows

To access you have to update your Meta Quest to the latest version v2.10 which was public released on Nov 9. This will also update the controllers as well. Then launch the Disney+ app. This comes with several environments. I tested the Disney 3D theater one and it is in VR180 3D. Watched the new Avengers Movie Quantumania.
The movie is not VR180 3D. It is theater screen 3D. But in a VR180 3D environment.
https://www.youtube.com/watch?v=ZlNFpri-Y40

navychop said:

I wonder if any major brands offer 3D TVs anymore.

Are helmets considered active or passive or na?

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https://www.youtube.com/watch?v=ZlNFpri-Y40
I last bought a flat 3D LCD Passive screen from LG but had to order it from China. The remote control is in Chinese. You might research the Chinese websites for what is offered. I only use it in my edit suite to edit 3D theatrical Video Productions.

Keep in mind, The Disney+ app I tested is for the Meta Quest and I tested so far on my Quest 3.
My home theater uses a Sony projector so I'll test that later. I'm not even sure the Disney+ app on the Apple Vision Pro supports 3D. But I have two BluRay 3D players that also have streaming apps so may need to test with that source.

Ronnie- said:

I'll check it out this evening but 3d is not really something I'm overly interested in tbh.

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I've been excited about 3D for over a decade. Have hundreds of movies in 3D BluRay. But the image quality was never as good as with the Meta Quest or expensive Apple Vision Pro. If you have the 3 it's probably going to be the best experience of all the head mounted display. Just charge it up and go into settings and update your software over wifi. That takes about 5 -10 minutes to V2.10. If you already have Disney+ loaded you should be all set. If not you will need to install that next and subscribe.

I've been on and off with Disney+ over the years and just recently subscribed monthly based on them announcing this 3D a few months back. I'll probably switch to the annual plan Premium with Hulu now they came through with this 3D. BTW- the Dolby Atmos surround sound is amazingly good.






https://www.youtube.com/watch?v=ZlNFpri-Y40

TheForce said:

I'll probably switch to the annual plan Premium with Hulu now they came through with this 3D.

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Disney does not offer an annual ad free Disney+ and Hulu bundle. It only has a monthly plan for $21.99 per month.

I wonder if it's part of my DTV MyEntertainment package

I just have no interest in what Disney offers.

Messed with it for a little bit, works quite well.

I thought the 3D craze was gone for good.

What good are 3d movies without a 3d tv?..I think the whole 3d craze ended atleast 10 years ago

Works fine on my 17 Pro. Just tested it.

lakebum431 said:

Works fine on my 17 Pro. Just tested it.

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Crazy huh? I tried everything....no go..

The rat burger and the three shells...yep, that was good stuff!

Wild Horse Nine was fantastic.

meStevo said:

Wild Horse Nine was fantastic.

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Might have to check that out. Google describes it as a "dark comedy thriller".

Last night...

Veterans Day and business closed, so movie day and some tv on the patio. Watched several Chewed Up episodes on YouTube out on the patio until lunch time then came inside for the surround and movies.

Raise The Titanic (1980). Great musical score by John Barry of James Bond music fame.


View: https://youtu.be/KqWnM2xZ0gw?is=STWbRqNWrSZ1-z6-


Glenn Miller Story (1954). Great music


View: https://youtu.be/sMa-T71Az68?is=4YG3SQfWBjOG5305

Anybody else trying the Veteran's Day offerings?

navychop said:

Anybody else trying the Veteran's Day offerings?

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My breakfast was free this morning at my favorite diner, but it wasn't clear to me whether the owner or another customer paid for it.

Bob Evan's was good, save for the powdered mashed potatoes.

Too bad they don't have fried okra.

Prefer Cracker Barrel. But should the previous management decisions result in their closure, Bob is it.

navychop said:

Anybody else trying the Veteran's Day offerings?

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My brother in law served as a Marine in Vietnam, 2 purple hearts, a Bronze Star Medal and several other recognitions. He got a nice steak dinner in Fort Worth, TX. Fresh off the hoof.

navychop said:

Anybody else trying the Veteran's Day offerings?

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My oldest daughter gave any Vet free haircuts. Has done this since she opened her barbershop

venison lasagna

Smoked some salmon on the grill while enjoying some Blue Moon beer. Kinda cool tonight so I fired up the heaters. Here in FL, we fire up heaters once the temps get below 60 As for the salmon, I seared them first, then flipped them off to the side not over the coals and brushed on some lemon pepper marinade followed by some salmon seasoning. Threw some hickory chips on the coals and then closed the vents to about 10% airflow. Yum.

Light dinner tonight before fasting for blood-work tomorrow. Salad and a half turkey sandwich. Water.

Mushroom Swiss burgers over charcoal, tater tots and a garden salad. Iced tea.

Had my nephew come over and help me build the new deck and after we called it a day we went and bought some tenderloins and smoked them for about an hour. Just finished eating them....he had a big smile on his face when he took his first bite. I use Montreal Steak Seasoning but also put on some garlic seasoning just to try something new.

Actually it looks like there are a lot of features new or updated, although most are on a gradual rollout schedule.

There were several new updates today.

Tweek said:

There were several new updates today.

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That is correct. My late report is due to internet outages in my area. 2026-11 Security Update (KB5132061) Builds: 26300.9974, 26200.9974 and26100.9974 along with several .NET Security Updates were released yesterday. Moderate time needed for those choosing to perform a manual download/install/restart.

The Bleeping Computer front page is littered with Microsoft reports this morning. Some are happy, some are scary, and some are ridiculous.

KB5132061 failing to install with error 0x800f0993 seems to be somewhat common. Happened to me one out of my four computers, my main laptop.

Finally got it to install succussfully by running the following commands as admin

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
net stop bits

Delete the entire content of Windows\SoftwareDistribution

net start bits

Restart computer

No problem here (in central Europe) with a 10-footer. Do note that 9.4 dB required for the lock.
The mod is DVB-S2 8PSK with FEC 5/6.

Satfaca thanks for your reply, but what C band lnb are you using just to get an idea.