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Last reply · posted in DISH Network Support Forum
Dish totally screwed up my 622 work order (Update: issue now resolved)

I'm furious. I should be happy because my 622 arrived today. My install date was 2/25. I decided to call to see if they by chance had a sooner install date. So, I spoke with Rachel in tech support and she said she doubted it but would check. She put me on hold and when she got back said the next available was this Monday the 20th for either 8-12 or 12-5. I said great, I'll go with the earlier one. After a few moments she said she couldn't cancel my original work order and that customer service had to do it. I asked if she could hold that install date she said no, but it shouldn't be any problem.

So, I then spoke to Dennis in customer service. He looked it up and said the next install date was March 25. After discussing the fact that Rachel told me otherwise I said I'll just keep my original install date. However, he said that Rachel cancelled it and that date was no longer available! I was so mad. I spoke with his supervisor Josh and he said there was nothing he could do since all the install dates were full until then. He wouldn't ship me the Dish 1000 so I could install it myself (currently only have Dish 500), and he wouldn't activate the receiver to use (for just SD) until I get the Dish 1000 installed. So, now I have to wait 6 more weeks. I tried calling a local retailer and they can't install the equipment unless you buy it from them b/c Dish won't pay them for it.

I'm not sure if it will help, but I sent an email to ceo@echostar.com. I'm hoping there's some way they can fix their mistake and squeeze another install in before 6 weeks are up!
10 Replies · 2286 views
S
I had something similar, too, only I got the 622 and they forgot to order the Dish 1000 install. Mine got pushed back from 2/25 to 4/1, and I'm about ready to just dump them.

How hard would it be to give CSRs good information? And why are the installs so backed up?
BobMurdoch
They're backed up because they created artificial demand with this mpeg2/mpeg4 header mess and the new channels.

If they had released the new channels in mpeg2 like they are being transmitted, there would have been a more orderly transition, but right now people are slamming the CSRs setting up installs. It will only get worse when 4/1 gets here and all the 921/942 owners try and collect their $200 "discount"......
R
suresk said:
I had something similar, too, only I got the 622 and they forgot to order the Dish 1000 install. Mine got pushed back from 2/25 to 4/1, and I'm about ready to just dump them.

How hard would it be to give CSRs good information? And why are the installs so backed up?
If you already have the 622, just get the number of the place that is sceduled to do your install, and ask if there is any open slots before then. I'm sure that they will be able to get you all setup in a week or less if you already have the 622.
S
RobertsD said:
If you already have the 622, just get the number of the place that is sceduled to do your install, and ask if there is any open slots before then. I'm sure that they will be able to get you all setup in a week or less if you already have the 622.

No one can get the number of the installer, I heard dish wont give that info out

Jason
O
THey screwed me up too. I called Dish to order a 622. Wanted to replace my (owned) 721 with the 622. the first argument i got into was that the CSR said i had to send my 721 back. I tried to explain to her that I OWNED the receiver and it wasn't theirs. After 5 minutes of arguing/explaining that i wasn't sending anything back, the lady set me up with an install date of 3/15. I told her it would be okay to just send the box, since all i have to do is swap it out. I already have all of the dishes in place (i even mentioned that i had already spoken to a local retailer to confirm this); no install needed. Of course she wouldn't listen. Installer is mandatory. (not very efficient but whatever).
This was late last night. I wake up this morning and what do I see? No channels left on the 721. Apparently she disconnected the 721 right away last night. I got back on the phone, spoke to a CSR, explained my situation, puts me on hold, leaves me on hold for 10 minutes, then just hangs up. I called back again, waited in the queue again, spoke to a different CSR who said they fixed the problem; just wait 15 minutes and ur channels will be back on. Three hours go by, no channels appear.
Obviously I'm frustrated at this point. I called back again, got another CSR who told me that only technical support could help me and not the billing dept. Waited some more on hold for tech support to come on.
This CSR told me that the only way to reactivate my 721 was to cancel the 622 workorder, reactivate the 721, and then redo the 622. Very annoying. I'd say the only stroke of luck i had was that i was able to get the same install date back.
If Dish didn't have such a monopoly of some of these channels, i'd drop it in a heartbeat.
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
461 Replies · 16109 views
Bruce
tanman
For your viewing pleasure...
comfortably_numb
For your viewing pleasure...

That's ok, I'm sure Verizon will be happy to take them.
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dishstaller
That's ok, I'm sure Verizon will be happy to take them.
That's ALL Verizon needs.....more congested towers :mad:
comfortably_numb
That's ALL Verizon needs.....more congested towers :mad:

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.
fmj77
Mr. Morris is no journalist. That article reads like a political hit job.
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NYDutch
That's ok, I'm sure Verizon will be happy to take them.
Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68775 Replies · 2687617 views
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long_time_Dish
All Night Long - Joe Walsh
M
Night Fever - Bee Gees
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long_time_Dish
Night By Night - Steely Dan
RaiderPower
Day By Day - Godspell
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long_time_Dish
Derk Day - Steve Walsh
b4pjoe
Pub Member / Supporter Cutting Edge
Last reply · posted in Computers and Gadgets
18 Replies · 392 views
harshness
Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
dishstaller
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
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navychop
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
osu1991
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.
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Juan
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
HipKat
Shouldn't this thread be in the IPTV forum?
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dishstaller
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
Had a customer come in a couple weeks ago to pay her internet bill. She let me know in no uncertain terms that she did NOT appreciate me running the same ads over and over. I looked at her and waited for her to laugh and say she was just joking.......still waiting for that laugh.
osu1991
Shouldn't this thread be in the IPTV forum?
There is one there too. I would think either is justifiable as they make both the device and provide a streaming program service.

Ramy
Supporting Founder
Last reply · posted in The Sports Section
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
185 Replies · 3480 views
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R
A lot of upsets yesterday, but my LSU Tigers won.
Y
Parity is growing in College Football. Making it even harder to tell who is better than each other.
rvvaquero
Parity is growing in College Football. Making it even harder to tell who is better than each other.
I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.
T
A lot of upsets yesterday, but my LSU Tigers won.
Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum
Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

23 Replies · 960 views
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Tom Speer
Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.
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Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
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S
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
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ncted
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
"Business Intelligence" is more of an oxymoron than Military Intelligence.
TRG
TRG
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
I have gigabit fiber in an underground box on my property. But it's not lit up yet so I'm stuck with copper too. For now anyway.
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G
Last reply · posted in DISH Network Support Forum
After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
1 Replies · 94 views
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
6 Replies · 167 views
Bobby
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI

That brought tears to my eyes.
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dishstaller
That brought tears to my eyes.
Really...REALLY hate to do this to you Bobby, but....


View: https://www.youtube.com/watch?v=LsOo3jzkhYA&pp=ygUed29tYW4gaGVhcnMgZm9yIHRoZSBmaXJzdCB0aW1l
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dishstaller
Okay....if you think you can take it....this one brought tears to my eyes when I first saw it and did again just now.


View: https://www.youtube.com/shorts/i5UCDwHMatg?feature=share
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dishstaller
This came up in my suggestions probably because of the video I posted. I had NO idea exactly what being color blind actually was. Now I understand why that man was so blown away with seeing the trees......a lot of color blind people see green as brown, so grass, trees, etc all look brown.


View: https://www.youtube.com/watch?v=i18_RngKJDQ
Juan
Its a shame nobody told him orange was blue and red was purple etc etc etc
T
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv