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In what proved to be another massive frustration dealing with the company so highly ranked in customer service by JD Powers, can anyone tell me how to order a HD PPV over the web?

I searched the Dish Site for over an hour and could still only find SD PPV.

I then called Dish. They offered to let me order over the phone for an additional charge. I told them I wanted to order it via the web as it says I can do on all their advertising and even the web itself.

I the ended up at HD Tech Support. After putting me on hold for 10 minutes (after 20 minutes or queues) they said they have other systems and do not have the web interface so they do not know how to order HD PPV via the web.

I then asked who is it - anyone - on the entire planet - that they can connect me to that can tell me how to order a HD PPV, not SD PPV, from their website.

They said there was no one in advanced support - or as far as they knew, in the entire operations outside of the webmaster that could answer the question. They suggested I contact the webmaster on the site.

Well, if you go to the web to ask a HD question, you have to choose a program - Charlie Chat or Technical BS to ask to question on air. I didn't want to wait for the next showing to find out they did not know how either - so I did not send a message there.

I then searched the website for another 30 minutes trying to find a link to the webmaster.

Anyway, so I call back begrudgingly on the phone. Another queue procedure. They say they will put the movie on - I wanted the 8pm showing but after 90 minutes of fwaking with them, it was now past 8pm.

They said they would put the Midnight Showing on for me....on Channel 9467.

HUH?

I want it on 9428

They said I can not specify what channel I get it on. It's on what its on. But I explain to them, its in your guide as on 9428 and that's where I want to view it with the higher bitrate. They say the bitrate is the same on all channels so watch it on 9467 - and this is their HD Tech Support!!!!!!

They ask if the STBs are connected to a phone - here we go through that again - and that is the easiest way to order it. I am forced to explain their system to them again that should I order it on a STB, I can not view it on my other STB, which is busy recording something right now - so I cannot use it to order anyway.

My God. Can this company really be this incompetent? Is there no one that even knows how their own systems work?

They say I have to watch it on 9467 if I want to view it.

No matter what you do - even trying to spend more money with this company - they make it IMPOSSIBLE to deal with them in a competent way.

So, here I am here, after giving up trying to view HD PPV tonight.

I am beginning to understand why people really want to hack their system - because they won't let you do simple stuff and pay for it. They practically beg you to do it to make their system work.

Is there ANYONE that knows how to order a HD PPV over the web and how in the hell do you do it?

Scott- you might want to have Dish people read this - so they can find out how their own system works!!!