Nightmare continues
Well, the installer came back out and upgraded me to the square shooter. Still had no pictures, so he removed the diplexer on the back of the box. After that, no picture, but OTA signal quality is in the 60's. Screen still says "no signal".
He called Installs Inc, who said it wasn't bad hardware, it just needs to be re-programmed. So they are going to hit my box with new software (I thought I already had the latest version).
However, the installer is convienced that the OTA module is bad.
I think I am going to go out to Best Buy and get an OTA HD box, hook it up and see if the antenna is good or not. Sounds like the Voom box is one POS. He had to talk to several guys at Installs Inc, before anyone knew anything. Eventually someone on the phone recommended the software upgrade. They said the box was "scarse" and they could not send out a replacement.
The installer recommended I uninstall Voom if they were unwilling to send a replacement box, but he was willing to come back and directly run a line from the antenna directly into the STB (he didn't have any grounded cable on him).
Ugh...
-John