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I'm sure this comes as no surprise to the other long-time Dishnetwork customers out there, but their customer service process is broken.
I'm not even talking about foreign CSRs that you can't understand, or having to play CSR roulette sometimes to find a CSR with the right piece of knowledge to add a particular channel or package to your account.
No, what I'm talking about is when after a 45 minute phone call, the only answer anyone you can speak to at Dishnetwork is "Please call back in another week to see if it's fixed or not", which is the exact same answer they gave you 8 days before, the last time you called.
I did the 921 for 622 exchange back when it first became available, April 1st. The 622 was installed on April 12th. I was told at that time to wait 7-10 days for the box to send the 921 back in, after which they'd credit my account the $200.
This is where the nightmare begins.
Knowing that there was a deadline for sending the 921 back in, and knowing that they take a while to credit your account, and wanting my credit, I became concerned when the box hadn't showed up after three weeks, so I called Dishnetwork.
The CSR I spoke to said that the box had been shipped, and to wait 7-10 days more for it to arrive.
A few weeks later, after the box still hadn't arrived, I called Dishnetwork back again. The second time they said the box hadn't even been sent yet because of a mistake and that they'd have it sent, so wait a couple more weeks again.
One June 12th (two months after the install, now), I was told that a mistake was made, but they gave me an RMA number (#13825979)and again told me to expect shipping stuff in the next 7 to 10 days at the most.
On June 30th (after still nothing), I sent an email to ceo@dishnetwork.com recounting the whole thing.
On July 17th, not having heard anything, I sent a follow-up email asking about it and copying the original email.
After a few more days of waiting, I called again. This time a CSR generated a shipping label (no box to ship it back in, but at least I'd have an address and UPS label to ship it with) and sent it to me. This CSR mentioned that once the 921 was returned, the executive office would have to process the credit because it was likely going to be past their original return time-frame, but that she'd make a note in my account to that effect so that it would get done.
On July 23rd, I finally got the shipping label and shipped the box back on July 24th. UPS has Dishnetwork's facility receiving the box on July 27th (UPS Tracking number 1Z 72V 759 06 7075 089 8). Included in the box was a brief accounting of the problem, all the relevent account/RMA/etc... numbers and a request to expedite the $200 account credit.
On August 21st, having allowed Dishnetwork plenty of time to credit my account, but seeing that they hadn't yet, I called and spoke to yet another CSR. This CSR said that they would refer it to the Executive Office and that I should call back in a week to find out the status, since they won't contact me.
So I called again today(the 29th), which resulted in the before mentioned 45 minute call, speaking to a CSR and then a supervisor (you know, the regular routine), who concluded that nothing had been done in the last week, but today they managed after a long hold period to have the executive office refer the matter to the promotions department.
Will they have someone in either department call me to let me know when it's taken care of? No. Can I call anyone in the executive office or the promotions department to ask them directly about it? No.
What am I supposed to do next, if the credit still isn't applied? Of course I am told that the only thing I can do is to call back again in 7-10 days.
Can the CSR or the CSR supervisor do anything to help me get an actual resolution, within Dishnetwork's current process? It doesn't appear so.
At what point do you file a small claims court lawsuit, just so that their legal department will tell them to give me my credit?
I live close enough to Colorado to be able to drive there and back in about 12 hours, do I need to go in person to Dishnetwork's offices in order to get past their broken customer service process?
This isn't the first time I've gotten the "call back in 7-10 days" runaround on an issue, although granted it's now my personal new record for calling back about the same issue over and over again.
At some point a CSR supervisor needs to have a process with which they can take an issue that has taken over 4 months and get someone who has the authority to deal with it to actually deal with it immediately.
That process apparently doesn't currently exist and it's a major reason why Dishnetwork's customer service doesn't work properly. Think of the amount of employee time they are wasting by dragging people's issues out over multiple 7-10 day cycles?
Anyone have a better solution?
I'm not even talking about foreign CSRs that you can't understand, or having to play CSR roulette sometimes to find a CSR with the right piece of knowledge to add a particular channel or package to your account.
No, what I'm talking about is when after a 45 minute phone call, the only answer anyone you can speak to at Dishnetwork is "Please call back in another week to see if it's fixed or not", which is the exact same answer they gave you 8 days before, the last time you called.
I did the 921 for 622 exchange back when it first became available, April 1st. The 622 was installed on April 12th. I was told at that time to wait 7-10 days for the box to send the 921 back in, after which they'd credit my account the $200.
This is where the nightmare begins.
Knowing that there was a deadline for sending the 921 back in, and knowing that they take a while to credit your account, and wanting my credit, I became concerned when the box hadn't showed up after three weeks, so I called Dishnetwork.
The CSR I spoke to said that the box had been shipped, and to wait 7-10 days more for it to arrive.
A few weeks later, after the box still hadn't arrived, I called Dishnetwork back again. The second time they said the box hadn't even been sent yet because of a mistake and that they'd have it sent, so wait a couple more weeks again.
One June 12th (two months after the install, now), I was told that a mistake was made, but they gave me an RMA number (#13825979)and again told me to expect shipping stuff in the next 7 to 10 days at the most.
On June 30th (after still nothing), I sent an email to ceo@dishnetwork.com recounting the whole thing.
On July 17th, not having heard anything, I sent a follow-up email asking about it and copying the original email.
After a few more days of waiting, I called again. This time a CSR generated a shipping label (no box to ship it back in, but at least I'd have an address and UPS label to ship it with) and sent it to me. This CSR mentioned that once the 921 was returned, the executive office would have to process the credit because it was likely going to be past their original return time-frame, but that she'd make a note in my account to that effect so that it would get done.
On July 23rd, I finally got the shipping label and shipped the box back on July 24th. UPS has Dishnetwork's facility receiving the box on July 27th (UPS Tracking number 1Z 72V 759 06 7075 089 8). Included in the box was a brief accounting of the problem, all the relevent account/RMA/etc... numbers and a request to expedite the $200 account credit.
On August 21st, having allowed Dishnetwork plenty of time to credit my account, but seeing that they hadn't yet, I called and spoke to yet another CSR. This CSR said that they would refer it to the Executive Office and that I should call back in a week to find out the status, since they won't contact me.
So I called again today(the 29th), which resulted in the before mentioned 45 minute call, speaking to a CSR and then a supervisor (you know, the regular routine), who concluded that nothing had been done in the last week, but today they managed after a long hold period to have the executive office refer the matter to the promotions department.
Will they have someone in either department call me to let me know when it's taken care of? No. Can I call anyone in the executive office or the promotions department to ask them directly about it? No.
What am I supposed to do next, if the credit still isn't applied? Of course I am told that the only thing I can do is to call back again in 7-10 days.
Can the CSR or the CSR supervisor do anything to help me get an actual resolution, within Dishnetwork's current process? It doesn't appear so.
At what point do you file a small claims court lawsuit, just so that their legal department will tell them to give me my credit?
I live close enough to Colorado to be able to drive there and back in about 12 hours, do I need to go in person to Dishnetwork's offices in order to get past their broken customer service process?
This isn't the first time I've gotten the "call back in 7-10 days" runaround on an issue, although granted it's now my personal new record for calling back about the same issue over and over again.
At some point a CSR supervisor needs to have a process with which they can take an issue that has taken over 4 months and get someone who has the authority to deal with it to actually deal with it immediately.
That process apparently doesn't currently exist and it's a major reason why Dishnetwork's customer service doesn't work properly. Think of the amount of employee time they are wasting by dragging people's issues out over multiple 7-10 day cycles?
Anyone have a better solution?
17 Replies
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3921 views
Be carefull what you say in a public forum. I have heard horror stories of Dish employees (and other companies) whos people are on chat boards.
Robert NTSC Archivist said:
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
200 Replies
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3801 views
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
41 Replies
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1341 views
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
B
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inchesThats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
R
My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=dViecB76yco
Direct YouTube Link - Broadcasters To Encrypt Emergency Messages with DRM..
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=dViecB76yco
Direct YouTube Link - Broadcasters To Encrypt Emergency Messages with DRM..
The Official LON.TV Website
Lon on Facebook
0 Replies
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17 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
466 Replies
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16619 views
SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm
After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.
www.lightreading.com
Mr. Morris is no journalist. That article reads like a political hit job.SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm
After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.www.lightreading.com
Supporting Founder
Lifetime Supporter
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1937 Replies
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302105 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68793 Replies
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2689013 views
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
917 Replies
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73270 views
Not Me, I rather enjoy it ...People are tired of watching the World Series without the Yankees.
I thought you might like that.
Pub Member / Supporter
Lifetime Supporter
Wireless Joey 4. Yesterday, I noticed a little green dot on a small black field in the upper right hand corner of the screen, regardless of channel, recordings, etc. A restart got rid of it, but I am curious as to what It meant and what I did to get it there.
5 Replies
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162 views
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
139 Replies
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3056 views
Mahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
Y
Well you see him more because he is incredibly talented. And yes, typically players try to spin things being in their favor. This isn't cricket where sportsmanship (except in Australia) is expected.Mahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
He wants to be BradyMahomes is the biggest cry baby I have ever seen. He thinks he's privileged or something.
Pub Member / Supporter
Cutting Edge
HBO Max and Paramount+ to Combine Into One Streaming Platform, Paramount Says HBO Brand Will 'Operate With Independence'
Paramount+ right now is at $13.99 for the ad-free with Showtime content and HBO MAX is now $22.99 for the 4K ad-free plan so together they are $36.98. By the time this goes through the approval process which I am sure will fly right through you would probably looking at $50 per month for the ad-free 4K plan combined.
Paramount+ right now is at $13.99 for the ad-free with Showtime content and HBO MAX is now $22.99 for the 4K ad-free plan so together they are $36.98. By the time this goes through the approval process which I am sure will fly right through you would probably looking at $50 per month for the ad-free 4K plan combined.
59 Replies
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1684 views
There on no ad blockers on my TV. Some people prefer watching content on a TV.use an adblocker
There are ways to block ads for your TV and other devices on your home network if you are willing to put in the effort.There on no ad blockers on my TV. Some people prefer watching content on a TV.
DC Studios Shocker: James Gunn, Peter Safran Stepping Down with Marvel Alum Jeremy Latcham to Take Over
The duo were believed to be safe amid the Skydance takeover of Warner Bros., but now have a former Kevin Feige protege taking over their division.
www.hollywoodreporter.com
DC Shocker: James Gunn, Peter Safran Out as Co-Chairmen, Marvel Veteran Jeremy Latcham to Lead Comic Book Studio
James Gunn and Peter Safran are stepping down as co-presidents of DC Studios, and they will be replaced by Jeremy Latcham.
variety.com
And it begins. Looking to trim $2 billion there will be a lot of people out of jobs.