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Does life really have to be THIS difficult ?
Is my call REALLY that important to them ?
Sarcastic - sure - but hopefully someone will take pity on me.
===========================================
From: my.email.address
To: ceo@dishnetwork.com
Date: Sep 29, 2006 11:56 PM
Subject: Remove a Free Movie Trial.
Sirs, I signed up for Dish-network back on 17th July. At that time I was given a free 3 month subscription to HBO. Very nice it was too - thank-you.
A couple of weeks ago I called and sat on hold for around 25 mins to try and find out what date i needed to call in and cancel my HBO subscription by - so that you would not charge me any fee's for having this service.
The lady I spoke with said that I should call "at the end of the month" in order to avoid any fee's. (This means that I would have only actually had the free service for 2 1/2 months - but that's OK - i let that one slide)
Last night I tried calling back to remove HBO from my account as the lady had asked me to do .. and yet again i sat on hold for more than 25 mins listening to what can only be described as the most annoying "on hold" music I have ever heard in all of my life ... which was interrupted every 30 seconds or so by some breezy lady - who - without laughing once - told me that my call was important to her. (if it was really important - you would be answering my calls - not sitting me on hold while more of my precious life ticks by)
In the end I gave up holding. Is there anyone that I can speak with or write to that can remove the HBO "free" service from my account without me having to jump through hoops and sit on hold for the best part of an hour before someone decides to answer a call?
Other than a few early signal blips caused by the installer - I have so far really enjoyed the service. Unfortunately - the few occasions that I have had to deal with your customer "service" have reminded me of my younger days sat in the dentist chair just waiting for the drill to connect with the nerve that needed attention. Its quite frankly - that painful.
How hard can it be to allow users to downgrade online ?
We can upgrade easy enough - but downgrade and you have to sit on hold until someone who thinks that my call is important to them decides to answer and flip a switch.
Please - help me end this nightmare.
I promise i will never again upgrade any of my service plans ... just in case I ever have to go through this "downgrade hell" I'm sure there is a very good reason for it - but honestly - I'm really not interested - I just want to get rid of HBO and go back to watching some HD content.
Thanks in advance for your help
My contact details.
====================================================
Is my call REALLY that important to them ?
Sarcastic - sure - but hopefully someone will take pity on me.
===========================================
From: my.email.address
To: ceo@dishnetwork.com
Date: Sep 29, 2006 11:56 PM
Subject: Remove a Free Movie Trial.
Sirs, I signed up for Dish-network back on 17th July. At that time I was given a free 3 month subscription to HBO. Very nice it was too - thank-you.
A couple of weeks ago I called and sat on hold for around 25 mins to try and find out what date i needed to call in and cancel my HBO subscription by - so that you would not charge me any fee's for having this service.
The lady I spoke with said that I should call "at the end of the month" in order to avoid any fee's. (This means that I would have only actually had the free service for 2 1/2 months - but that's OK - i let that one slide)
Last night I tried calling back to remove HBO from my account as the lady had asked me to do .. and yet again i sat on hold for more than 25 mins listening to what can only be described as the most annoying "on hold" music I have ever heard in all of my life ... which was interrupted every 30 seconds or so by some breezy lady - who - without laughing once - told me that my call was important to her. (if it was really important - you would be answering my calls - not sitting me on hold while more of my precious life ticks by)
In the end I gave up holding. Is there anyone that I can speak with or write to that can remove the HBO "free" service from my account without me having to jump through hoops and sit on hold for the best part of an hour before someone decides to answer a call?
Other than a few early signal blips caused by the installer - I have so far really enjoyed the service. Unfortunately - the few occasions that I have had to deal with your customer "service" have reminded me of my younger days sat in the dentist chair just waiting for the drill to connect with the nerve that needed attention. Its quite frankly - that painful.
How hard can it be to allow users to downgrade online ?
We can upgrade easy enough - but downgrade and you have to sit on hold until someone who thinks that my call is important to them decides to answer and flip a switch.
Please - help me end this nightmare.
I promise i will never again upgrade any of my service plans ... just in case I ever have to go through this "downgrade hell" I'm sure there is a very good reason for it - but honestly - I'm really not interested - I just want to get rid of HBO and go back to watching some HD content.
Thanks in advance for your help
My contact details.
====================================================
31 Replies
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5029 views
Well - i guess they read the forums ... just got a call - they are going to setup the account to auto-remove the HBO subscription on the day that the three month free period will run-out ... so i get to keep it for an extra couple of weeks - and I don't have to call in and listen to that music again !!
Good job E*
Will keep an eye on my account from around the 17th and make sure it disappears and isn't replaced by a nice shiny new $5 fee
/me happy.
Good job E*
Will keep an eye on my account from around the 17th and make sure it disappears and isn't replaced by a nice shiny new $5 fee
/me happy.
Pub Member / Supporter
Lifetime Supporter
Not a bit surprised.
www.rollingstone.com
'Superman' Director James Gunn Steps Down as Co-Lead of DC Studios
'Superman' director James Gunn is stepping down as co-lead of DC Studios with Peter Safran after four years in charge.
www.rollingstone.com
0 Replies
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2 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68795 Replies
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2689157 views
Lifetime Supporter
Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
467 Replies
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16679 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=DRv_fCg4cwc
Direct YouTube Link - Whisky Pick: Red Bank Premium Blended
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=DRv_fCg4cwc
Direct YouTube Link - Whisky Pick: Red Bank Premium Blended
TWIT's Website
TWIT Live Feed
0 Replies
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13 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/tHgIG14ouZI
Direct YouTube Link - Linux Kernel TCP Flaw: Why Ubuntu's Patch Deployed Later #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/tHgIG14ouZI
Direct YouTube Link - Linux Kernel TCP Flaw: Why Ubuntu's Patch Deployed Later #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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16 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
200 Replies
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3834 views
Supporting Founder
Lifetime Supporter
Comcast is the first to report, with a massive 274,000 loss in video subscribers.
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
cordcuttersnews.com
In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.
Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News
Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com
41 Replies
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1385 views
Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
In my local area all underground utilities are under the sidewalk. Of course from there, when entering your property, They are at least 18" in your dirt.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
B
My fiber isp put everything in conduit, except for the drop line to the NID and it it buried 10 inchesThats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
R
My area is very rocky, so there will be no shovels into the lines. Most of the lines were bored and the one's not bored where dug at least 18" deep. Cox had flagged my yard for them to dig up. But the foreman of the crew said he was not going to tear up my grass. He ended up installing the cable across the street at a vacant lot instead and bored the street for my pedestal. The line from the pedestal to my house could be damaged being it is fairly shallow.Thats good, the neighborhood generally look better with buried plant ... until someone puts a shovel into the line planting the Spring Garden.
Lon.TV
Time for another AWESOME video from Lon Seidman of LON.TV!
View: https://www.youtube.com/watch?v=dViecB76yco
Direct YouTube Link - Broadcasters To Encrypt Emergency Messages with DRM..
The Official LON.TV Website
Lon on Facebook
View: https://www.youtube.com/watch?v=dViecB76yco
Direct YouTube Link - Broadcasters To Encrypt Emergency Messages with DRM..
The Official LON.TV Website
Lon on Facebook
0 Replies
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33 views
Supporting Founder
Lifetime Supporter
This thread is a place to discuss the 4K events that appear on channel 540. We are getting, at this point, one college football game a week. Let's hope there is more coming.
1937 Replies
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302169 views
Supporting Founder
Lifetime Supporter
I was reading this article
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
Cable TV ‘cord-cutters’ became the majority in 2022
The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com
That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.
And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.
Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.
There are, now, 129 Million Households in the United States.
In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.
Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.
Roughly, Streaming Live TV has 14 Million subs including all of them.
So that means, Cable/Satellite now has, roughly, 51 Million Households
So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.
That means a total loss of 55% since 2015 at the end of 2023.
But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.
Imagine what 2024 will be like.
917 Replies
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73297 views
Not Me, I rather enjoy it ...People are tired of watching the World Series without the Yankees.
I thought you might like that.